Service Support Guide

Transcription

1 NAGEL FINISHER Service Support Guide Canon U.S.A., Inc. Systems & Technical Support Division September 2001 Rev. 0 A Service Guide for Non-Canon Brand Products

2 IMPORTANT SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE SUPPORT GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION. THIS SERVICE SUPPORT GUIDE INCLUDES INFORMATION RELATING TO THE NAGEL FINISHER, A PROFESSIONAL BOOKLET MAKER MANUFACTURED FOR THE CLC 5000 BY Ernst Nagel GmbH. Nagel Finisher Service Support Guide Rev. 0 September 2001 Page i

3 The Nagel Finisher is a Non-Canon Product manufactured by Ernst Nagel GmbH. Published by Canon U.S.A., Inc. One Canon Plaza Lake Success, NY OK-CANON Canon U.S.A. Homepage: Canon U.S.A. Internet e-support Center: Printed in the United States of America. Distributed in the United States by Canon U.S.A., Inc. This service support guide is the property of Canon U.S.A., Inc. All rights reserved. The information contained in this service support guide constitutes confidential information of Canon U.S.A., Inc. Pursuant to the dealer agreement with Canon U.S.A., Inc., this service support guide is solely for reference purposes and may be used only by authorized Dealers of Canon U.S.A., Inc. No part of this service support guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein. Pursuant to the dealer agreement with Canon U.S.A., Inc., Dealer agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any claims arising out of Dealer s possession, use, or misuse of this service support guide. Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in this service support guide at any time without notice. Canon is a registered trademark of Canon Inc. CLC and ColorPASS are trademarks of Canon Inc. Nagel is a trademark of Ernst Nagel GmbH DocBuilder Pro and Command Workstation are trademarks of Electronics for Imaging, Inc. All other company names and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged. Nagel Finisher Service Support Guide Rev. 0 September 2001 Page ii

4 Table of Contents I. Product Overview...1 II. Design Features...1 A. Nagel Booklet Maker/FN5...1 B. Nagel Trimmer/TP5...1 C. Sorting & Stacking...1 D. Off-Line And On-Line Usage...1 E. Options To Increase Productivity...1 III. Product Configuration...2 A. Nagel Finisher Item Numbers...3 B. Consumables...3 IV. Specifications...4 A. Nagel Finisher...4 V. Service Features...5 A. Serviceability...5 B. Software Requirements...5 C. Estimated Installation Time...5 D. Space Requirements...5 E. Power Requirements...6 VI. Service Policy...6 A. Dealer Technical Support...6 B. Internet Systems And Technical Support...6 C. Warranty Conditions...6 D. Escalation Procedure...7 VII. Technical Training...8 A. Certification, Availability and Prerequisite...8 B. Course Description...8 C. Materials...8 VIII. Service Requirements...8 A. Authorization Policy...8 Nagel Finisher Service Support Guide Rev. 0 September 2001 Page iii

5 I. Product Overview The Nagel Finisher is a Professional Booklet maker manufactured and designed for the CLC 5000 by Ernst Nagel GmbH. The Nagel Finisher consists of the Nagel Booklet Maker/FN5 and may include the optional Nagel Trimmer/TP5. The Nagel Finisher creates booklets on-line using the CLC 5000 with a majority of functions (booklet size, format, trim, staple modes, etc.) controlled by either the ColorPASS Command Workstation or printer driver. These same features are also available off-line. II. Design Features A. Nagel Booklet Maker/FN5 The Nagel Booklet Maker/FN5 is capable of creating professional booklets from LTR-R to 12 x18 sheets. The staple feature for the Nagel Booklet Maker/FN5 is used only for saddle stitching. Corner stapling is not available on this unit. B. Nagel Trimmer/TP5 The optional Nagel Trimmer/TP5 creates a clean cut along the edge of the booklet and presses the stapled end so that the finished booklet lays flat and does not have the tendency to open. C. Sorting & Stacking The Nagel Booklet Maker/FN5 will stack documents if booklet trimming is not required. The maximum stacking capacity is up to 1,000 sheets (LTR- R to 12 x18 ) 105gsm paper; transparencies can also be stacked. Sorting function is available when the optional Shift Tray is installed. With the optional Shift Tray installed, the maximum stacking capacity is reduced to approximately 850 sheets. D. Off-Line And On-Line Usage The Nagel Finisher offers both off-line and on-line capabilities. This allows the user to make booklets using heavy paper 1 that the CLC 5000 normally can t handle in Auto duplex mode or make booklets from black & white documents that are printed by another device. It does require that the prints are carried to the finisher and fed manually, and not via the CLC E. Options To Increase Productivity Stapling Head 5000 FN5 o Adds two additional stapling heads to the two standard heads. Loop Stapling Head FN5 o A two loop stapling head option. Shift Tray o Separates up to 850 sheets into sets. 1 Refer to the Specifications for acceptable paperweight on the Nagel Finisher. Nagel Finisher Service Support Guide Rev. 0 September 2001 Page 1

6 III. Product Configuration Nagel Finisher is shown attached to the CLC5000 Shift Tray (Option) Nagel Trimmer/TP5 (Option) Nagel Booklet Maker/FN5 Nagel Finisher Items included in the Nagel Booklet Maker/FN5 Box! 1 x Nagel Booklet Maker/FN5! 2 x Normal Stapling Head FN5 (already inside the machine)! 1 x Belt Stacker! 1 x Stacker Wheel! 1 x Power Cord! 1 x Connecting Kit! 1 x User's guide Items included in the (Optional) Nagel Trimmer/TP5 Box! 1 x Nagel Trimmer/TP5! CABLE 1:1 Sub-D 9pol x 1! Connecting Screw x 1! Service Hand Wheel x 1! User guide x 1 Items included in the (Optional) Shift Tray Box! 1 x Shift Tray Nagel Finisher Service Support Guide Rev. 0 September 2001 Page 2

7 A. Nagel Finisher Item Numbers Item Item Number 2 Nagel Booklet Maker/FN V53601 Options Nagel Trimmer/TP5 Shift Tray 0117V V53801 B. Consumables Loop Stapling Head FN5 Item Item Number 2 Contents Normal Stapling Head 5000 FN5 Normal Staple Reel (5000 pcs for normal stapling head) Ri 26/6 Loop Staples 5000 pcs for loop stapling head 26/6 Normal Staples 5000 pcs for loop stapling head F NAG F NAG F NAG F NAG 0128V63901 Head x 1 Ri 26/6 Loop Staple 5000 pcs x 1 Head x 1 Normal Staple Reel 5000 pcs x 1 Flat staple Cartridge x 1 (accommodates 5000 staples) Loop staple 5000 pcs 210 staples x 24 strips Flat staple 5000 pcs 210 staples x 24 strips 2 Item Numbers and Part Numbers are subject to change due to engineering changes, etc. 3 The Nagel Booklet Maker/FN5 requires a Buffer Pass Unit-B1 (6667A002AA) and Buffer Pass Side Cover (6883A001AA). Nagel Finisher Service Support Guide Rev. 0 September 2001 Page 3

8 IV. Specifications Note: All specifications are subject to change without notice. A. Nagel Finisher Nagel Booklet Maker/FN5 Applicable Paper Applicable Paper Sizes Booklet Size Power 4 Dimensions (with Shift Tray) Weight Method Of Trimming Position Of Trimming Trimming Capacity Trim Size Press And Trim Power 4 Dimensions Weight Weight 17 lb. 140 lb Index 12 x 18, Ledger, Legal, Letter, Letter-R Maximum 64 pages (approximately lbs. bond) 115V or 208V (208V required if attaching Nagel Trimmer/TP5) Approximately 58.66" x 27.95" x 33.46" (1490x710x850mm) Approximately lbs (140kg) Nagel Trimmer/TP5 (Option) One cutter trimming Face trimming Follow stapling capacity Approximately 0-15mm Creases booklet fold and makes a face trim Directly from Nagel Booklet Maker/FN5 which must be set at 208V Approximately x 27.95" x 33.46" (770x710x850mm) Approximately lbs. (160kg) Shift Tray (Option) Approximately lbs (10kg) Sorting & Stacking Straight Stack Up to 1,000 sheets Sorter (Option) Sets are sorted by the Shift Tray (up to 850) Stacking Capacity Approximately 40 Booklets (STMT, 16 sheets, 64 pages) Booklet Saddle Stitched Booklets With 2 Or 4 Staples Paper Size Staple Positions Staple Capacity Per Head/Cartridge Staple 12 x18-6 x9 11 x17 - LTR LGL x7 LTR-R - STMT LTR - LTR vertical signature LTR-R to 12 x18 for booklet 2 or 4 flat staples 2 loop staples Flat staples: 5,000 capacity / head / CRG Loop: 210 capacity / strip (210 staples x 24 strips) 4 The Nagel Booklet Maker/FN5 will operate on 115V however; 208V is required when attaching the optional Nagel Trimmer/TP5. Nagel Finisher Service Support Guide Rev. 0 September 2001 Page 4

9 V. Service Features A. Serviceability To ensure machine reliability, Canon U.S.A., Inc. recommends that a Quality Assurance Visit is performed to clean and inspect the Nagel Finisher when performing QA for the CLC Refer to the CLC 5000 for further details. B. Software Requirements The CLC 5000 should be Version 4.03 or higher; the ColorPASS-Z5000 should be V1.2 or higher, and DocBuilder Pro requires use of a Dongle at the workstation used. C. Estimated Installation Time The installation time will vary based upon system configurations. Description Estimated Time 5 Nagel Booklet Maker/FN5 3 (With Buffer Pass) 40 minutes Nagel Trimmer/TP5 (Option) 30 minutes Shift Tray (Option) 20 minutes D. Space Requirements This section specifies the minimum amount of space required for the system. The area where the system is to be located should provide easy access to all sides of the equipment for service, allowing at least one foot on either side and at least one foot in the rear. NOTE: Due to the weight of the Nagel Finisher, it is recommended that at least four people be used to lift each section off the palate. 5 Estimated installation times are based on hardware installation with an experienced technician only. Nagel Finisher Service Support Guide Rev. 0 September 2001 Page 5

10 E. Power Requirements The Nagel Finisher comes with a 208V power cord (actually rated at 230V) to be used at the same voltage as the CLC The Nagel Booklet Maker/FN5 is installed with the supplied 208V plug, however, a 115V cable can be purchased separately to operate the Nagel Booklet Maker/FN5 at 115V. The Nagel Booklet Maker/FN5 has an internal switching power supply, which can be set to handle either 208V or 115V. The complete Nagel Finisher consisting of the Nagel Booklet Maker/FN5 and the Nagel Trimmer/TP5 must be powered using the 208V setting. VI. Service Policy A. Dealer Technical Support The following support mechanisms have been established to deliver high quality and timely technical support services and product information to Nagel Finisher dealerships. These support services cover areas such as: system and user software, networking and connectivity issues, electromechanical operations, and other hardware servicing issues. B. Internet Systems And Technical Support Canon U.S.A. Systems and Technical Support Division provides an on-line technical e-support Center at The e-support Center is your total support resource for Software and Connectivity Support, Hardware Services and digital connectivity Educational Programs. The on-line technical support includes complete documentation, downloads and a comprehensive database of common problems and solutions 24 hours a day, 7 days a week. If you do not already have access to the Canon e-support Center, you can register by contacting the Technical Support Center during the business hours of 9AM to 8PM Eastern Time at C. Warranty Conditions The Warranty Term for the Nagel Finisher is 90 days after delivery to the original purchaser. The Original Purchaser is entitled to the same warranty protection offered through the CLC 5000 warranty terms for accessory items. This product is not covered under WARP. Defective parts replaced during the warranty term should be returned, along with all applicable documentation to Canon U.S.A. for processing. Canon's Digital Solutions Specialists and Regional Service Managers can answer any question about this program. Nagel Finisher Service Support Guide Rev. 0 September 2001 Page 6

11 D. Escalation Procedure The Canon Connectivity escalation procedure diagrammed below will be utilized for the support of the Nagel Finisher. Nagel Finsher Not Operating Properly Technician escalates the problem to the supervisor and dealership technical support Dealership Needs Canon s Assistance Call the ISG Technical Support Center at Between 9:00AM and 8:00PM Eastern Time. If a problem is not initially resolved, it will be escalated to the CUSA Engineering Group or a Digital Solutions Specialist will be dispatched as required. Note: In general, initial dealership response time will be set to meet the market condition and may be contractually stipulated. Dispatches within 2 Hours may be expected. Nagel Finisher Service Support Guide Rev. 0 September 2001 Page 7

12 VII. Technical Training A. Certification, Availability and Prerequisite Technicians will be trained and certified in the Nagel Finisher two-day In- House Training Classes held at the Canon Regional Training Centers. The prerequisite for this class is CLC 5000 series course. Contact your Canon Regional Training Center or the Canon on-line technical e-support Center for specific class schedules and location. B. Course Description The two-day service training agenda will encompass the unique functions and servicing procedures of the Nagel Finisher. Upon completion of the two-day training program, the student will have acquired the skills to be able to: 1. Install the Nagel Finisher and Software 2. Operate the CLC 5000 utilizing the Nagel Finisher 3. Answer customer questions regarding features or functionally 4. Perform general maintenance procedures 5. Troubleshoot the Nagel Finisher A Nagel Finisher Service Manual will be distributed to each technician at the beginning of class. C. Materials Nagel Finisher service materials may by ordered by telephoning the Parts Order Desk at or by fax Item Part Number 2 Nagel Finisher Service Manual DU Nagel Finisher Parts Catalog DU VIII. Service Requirements A. Authorization Policy In order to become authorized and maintain your authorization to service the Nagel Finisher, each dealer location must employ a minimum of one technician. Failure to maintain an adequate number of technicians can cause cancellation of the location s authorized status. As a result of being authorized, the location is ultimately responsible for the service provided for units that are placed by personnel working out of that authorized location. Canon USA strongly recommends that each dealership location also have at least one System Engineer (SE) to aid the technicians in the field to properly support the customer s System, especially for computers and computer networks. Nagel Finisher Service Support Guide Rev. 0 September 2001 Page 8