Houston Insurance Day 2010 Salute to TV Sitcom s

Transcription

1 3100 PAWNEE STREET HOUSTON, TX TELEPHONE 281/ FAX 281/ Houston Insurance Day 2010 Salute to TV Sitcom s February 25, 2010 Marriott Westchase Houston Houston, Texas As the Official Service Contractor for this exposition, we are enclosing various equipment rental and service order forms for your information and use. In addition to the George Fern Company forms, you may find forms enclosed for services performed by the Convention facility or other suppliers. Please give special attention to see that forms and payments are directed to the address indicated on each order form. Some services may not be provided by George Fern Company. Following is general information relative to the above event: SHOW MANAGEMENT: IIAH of Houston Karen Reyes 7500 San Felipe, Suite 600 Houston, Texas P kreyes@iiah.org MOVE-IN DATES, DAYS & HOURS: Thursday, February 25, :00 am - 9:00 pm BOOTH EQUIPMENT: Each 8 X 10 will include: 1-6 Draped Table 2 - Chairs 1 - Wastebasket 1 - ID Sign SHOW DATES, DAYS & HOURS: Thursday, February 25, :00 am - 12:00 pm 1:45 pm - 5:00 pm SHOW COLORS: Booth Drape: Black & White Halls are carpeted but you can order carpet to enhance your booth. MOVE-OUT DATE, DAYS & HOURS: Thursday, February 25, :00 pm - 6:30 pm FOR DISCOUNT PRICES: All carriers MUST be checked in no later than 5:30 pm on Thursday, February 25, 2010 or it will be reconsigned to the Show Carrier. We realize that exhibiting in a convention can be complicated. If you need assistance or additional information that is not addressed here, please contact our Exhibitor Services Department at (281) We look forward to serving you. WAYS TO ORDER BY MAIL: George Fern Company 3100 Pawnee Street Houston, Texas BY FAX: (281) ( CREDIT CARDS ONLY ) Our FAX line is open 24 hours INTERNET: (You must have your USER ID & PASSWORD) which will be provided via /fax

2 SAFETY TIPS AND UNION GUIDELINES SAFETY Standing on chairs, tables or other rental furniture is prohibited. Rental furniture is not made to support standing weight. The George Fern Company cannot be responsible for injuries or falls caused by the improper use of furniture. If assistance is required to assemble your exhibit, see a Customer Service Representative at the George Fern Company Exhibitor Service Desk or the enclosed Display Labor Service order form. UNION JURISDICTION DISPLAY SET-UP AND DISMANTLE To assist you in preparing for your show, we would like to share with you some information regarding the jurisdiction of the union. Currently, we have an agreement with the local union to provide labor for display set-up and dismantling. Full time employees of exhibiting companies may set their own displays without assistance from the Union. MATERIAL HANDLING Currently, we have a labor agreement with the local union. Exhibitors may deliver their own materials into the exhibit facilities; however, the use or rental of George Fern Company dollies, flat trucks or other mechanical equipment is not permitted. The George Fern Company must control access to the loading docks in order to provide for a safe and orderly move-in/out. Charges for material handling services are reflected on the enclosed Shipping Information and Freight Service order form. GRATUITIES The George Fern Company request that exhibitors do not offer gratuities to our employees, as they are paid an excellent wage denoting a professional status. Any request for tips should be brought to the attention of a representative at the George Fern Company Exhibitor Service Desk. INSURING YOUR PRODUCT It is understood that the George Fern Company is not an insurer, and that insurance, if any, should be obtained by the exhibitor. Please refer to the enclosed Limits of Liabilities form.

3 PAYMENT FORM THIS PAYMENT FORM MUST BE COMPLETED AND MUST ACCOMPANY YOUR ORDER! For Discount Prices Our PAYMENT TERMS require 100% payment with order for service, tax, and anticipated freight. This form with your credit card information for payment of advance and show site orders must be forwarded to the George Fern Co. in order for us to provide any equipment or services. Full payment of rental charges must accompany your order forms and be received by our office before deadline to qualify for the discounted rates. PLEASE NOTE THAT PO S ARE NOT ACCEPTED AS A FORM OF PAYMENT. ALL orders received after deadline (indicated on each form) or on show site will be charged at standard rates. A $20.00 surcharge will be added to your account if any credit charges for services are denied or if any checks are returned. TERMS: Due upon receipt. Unpaid accounts after the last day of the show close will accrue a service charge of.0575% per day, annual interest rate 21%. You will be responsible for all fees connected with the collection of your accounts. By signing this form you are accepting all terms, conditions and limits of liability as stated on various forms and agreements pertaining to services rendered by the George Fern Co. and its contractors. SERVICES AND EQUIPMENT ORDERED RENTALS: SERVICES: Furniture Rental Order... Sub Total Carpet Rental Order... Sub Total Panelboard Rental Order... Sub Total Sign and Art Work Order... Sub Total Floral Rental Order... Sub Total Display Labor Charges ( Pay Estimated Cost)...Not Taxable Sub Total Cleaning Service Order Form...Not Taxable Sub Total SHIPPING: Shipping Info and Freight Service Order (Pay Estimated Cost)...Not Taxable Sub Total Sub Total Taxable: Total Not Taxable: (If not included above) 8.25% Tax: GRAND TOTAL: PAYMENT INFORMATION Credit card information is required for freight (if applicable), additional services or rental ordered on site which will be invoiced to your credit card. Advance charges may be paid by company check but credit card information is still required. Copies of invoices may be picked up from the Service Desk prior to show closing. No credit will be given after close of event on items or services ordered but not received. Please see George Fern Company service desk personnel prior to opening if you have a problem. PRINT Cardmember Name Credit Card Billing Address Card Holder Signature Charge to: *VISA *DISCOVER CARD *AMERICAN EXPRESS *MASTER CARD Expiration Date: / Account Number Check Payments Advance charges may be paid by company check but credit card information is required for freight (if applicable), additional services, or rentals ordered at the show site which will be invoiced to your credit card. If making payment with a check we can only accept checks written on United States Banks. If your bank is located outside the US you will need to pay with either a credit card or bank wire transfer. Check # Check Date: Check Amount: Bank Wire Transfer Advance charges may be paid by bank wire transfer but a credit card is required for freight (if applicable), additional services or rental ordered on site which will invoiced to your credit card.if your bank is located outside the US you will need to pay with either a credit card or bank wire transfer. Bank Wire needs to be send to Bank of America, 100 Federal Street, Boston, Massachussetts, Routing # , Account # Add $25.00 for processing wire transfer. Reference your Company Name/Show Name & Booth Number. PF-MO

4 THIRD PARTY PAYMENT FORM For Discount Prices In order to authorize George Fern Company to invoice a third party for payment of services rendered to exhibitors, both the exhibiting company and the third party must complete this form and return it by the deadline date above. The exhibiting firm is primarily responsible for the payment of charges. In the event you have arranged for an exhibit house or other party to handle your display and the payment for all services, we will agree to this third party payment if they supply the appropriate credit card information above. Advance payment in full must accompany order including estimated labor and drayage charges. Additionally, both exhibiting company and third party representative must sign acceptance of the following statement: All unpaid balances will be collected from 3rd party representative in advance with order or at show site before services can be rendered. We understand and agree that we, the exhibiting firm, are primarily responsible for payment of charges. In the event the named third party fails to pay, all charges will be paid by the exhibiting company on demand. Our PAYMENT TERMS require 100% payment with order for service, tax, and anticipated freight. This form with your credit card information for payment of advance and show site orders must be forwarded to the George Fern Co. in order for us to provide any equipment or services. Full payment of rental charges must accompany your order forms and be received by our office before deadline to qualify for the discounted rates. PLEASE NOTE THAT PO S ARE NOT ACCEPTED AS A FORM OF PAYMENT. ALL orders received after deadline (indicated on each form) or on show site will be charged at standard rates. A $20.00 surcharge will be added to your account if any credit charges for services are denied or if any checks are returned. TERMS: Due upon receipt. Unpaid accounts after the last day of the show close will accrue a service charge of.0575% per day, annual interest rate 21%. You will be responsible for all fees connected with the collection of your accounts. By signing this form you are accepting all terms, conditions and limits of liability as stated on various forms and agreements pertaining to services rendered by the George Fern Co. and its contractors. EXHIBITING COMPANY AUTHORIZATION Exhibiting Company Name Booth # Exhibitor Signature Title SERVICES TO BE INVOICED TO THIRD PARTY Displays for Purchase Order Carpet Rental Order Floral Rental Order Electrical Service Order Modular Display Rental Order Cleaning Service Order Audio - Visual Equipment Display Labor Charges Furniture Rental Order Panelboard Rental Order Rental Order In Booth Forklift Charges Custom Furniture Rental Order Sign and Art Work Order Photography Order Hanging Sign Rental Order THIRD PARTY CREDIT CARD INFORMATION - Required Shipping Info and Freight Service Order Credit card information is required for freight (if applicable), additional services or rental ordered on site which will be invoiced to your credit card. Advance charges may be paid by company check but credit card information is still required. Copies of invoices may be picked up from the Service Desk prior to show closing. No credit will be given after close of event on items or services ordered but not received. Please see George Fern Company service desk personnel prior to opening if you have a problem. PRINT Cardmember Name Credit Card Billing Address Card Holder Signature Charge to: *VISA *DISCOVER CARD *AMERICAN EXPRESS *MASTER CARD Expiration Date: / Account Number Check Payments Advance charges may be paid by company check but credit card information is required for freight (if applicable), additional services, or rentals ordered at the show site which will be invoiced to your credit card. If making payment with a check we can only accept checks written on United States Banks. If your bank is located outside the US you will need to pay with either a credit card or bank wire transfer. Check # Check Date: Check Amount: Bank Wire Transfer Advance charges may be paid by bank wire transfer but a credit card is required for freight (if applicable), additional services or rental ordered on site which will invoiced to your credit card.if your bank is located outside the US you will need to pay with either a credit card or bank wire transfer. Bank Wire needs to be send to Bank of America, 100 Federal Street, Boston, Massachussetts, Routing # , Account # Add $25.00 for processing wire transfer. Reference your Company Name/Show Name & Booth Number.

5 EXHIBIT FURNITURE RENTAL ORDER FORM DISPLAY TABLES - 30 high For Discount Prices CANCELLATION: Cancellation after deadline will be charged at 50% of prevailing rate. LATE REQUEST: Request after deadline will be filled as available at the standard rate. COLOR/SIZE: Choices for table skirts not indicated will be WHITE. DISPLAY TABLES COUNTERS - 40 high Qty. Code Description Discount Code Standard Rate Amount Qty. Code Description Discount Code Standard Amount Rate CHECK SKIRT COLOR (Includes Top Covered in White Plastic) 9 Black (4) 9 Blue (6) 9 Gold (8) 9 Maroon (11) 9 Plum (19) 9 Green (10) 9 Gray (9) 9 Red (14) 9 Teal (18) 9 White (16) long table SKIRTED 3 sides 6 long table SKIRTED 3 sides 8 long table SKIRTED 3 sides 4th side skirted (additional) all sizes 4 long table NOT skirted 6 long table NOT skirted 8 long table NOT skirted CHAIRS, STOOLS, COFFEE TABLES Padded Arm Chair, Grey Padded Side Chair, Grey Armless Side Chair Swivel Desk Chair Stool - Padded with Back Pedestal Table - 30 Dia. 30 ht. Pedestal Table - 30 Dia. 40 ht. Pedestal Table - 36 Dia. 30 ht. Pedestal Table - 36 Dia. 40 ht. TABLETOP RISERS - Each step is 9 x 9 4 long, Single Step 6 long, Single Step 8 long, Single Step 4 long, Double Step 6 long, Double Step 8 long, Double Step long table SKIRTED 3 sides 6 long table SKIRTED 3 sides 8 long table SKIRTED 3 sides 4th side skirted (additional) all sizes 4 long table NOT skirted 6 long table NOT skirted 8 long table NOT skirted CHECK SKIRT COLOR (Includes Top Covered in White Plastic) 9 Black (4) 9 Blue (6) 9 Gold (8) 9 Maroon (11) 9 Plum (19) 9 Green (10) 9 Gray (9) 9 Red (14) 9 Teal (18) 9 White (16) ACCESSORIES 401 Wastebasket 409 Chrome Bag Stand 407 Easel, tripod 427 Literature Rack 413 Chrome Clothes Tree 435 Chrome Stanchion ft. 437 White Plastic Chain (per ft.) 415 Garment Rack - 5 long CHECK SPECIAL SKIRTING COLOR 9 Black (4) 9 Blue (6) 9 Gold (8) 9 Maroon (11) 9 Plum (19) 9 Green (10) 9 Gray (9) 9 Red (14) 9 Teal (18) 9 White (16) ft. 541 ft. 543 SPECIAL BOOTH DRAPERIES Special color siderail drapes, 36 high - Price per linear foot. Special color background drapes, 8 high - Price per linear foot CHECK DRAPERY COLOR 9 Black (4) 9 Blue (6) 9 Gold (8) 9 Maroon (11) 9 Plum (19) 9 Green (10) 9 Gray (9) 9 Red (14) 9 Teal (18) 9 White (16) Yes, I have completed and enclosed the Payment Form Sub Total: 8.25% Tax: TOTAL: No credit will be given after close of event on items or services ordered, but not received. If you have a problem please see the George Fern Co.mpany Service Desk Personnel at the event site prior to leaving

6 CARPET RENTAL ORDER FORM For Discount Prices CANCELLATION: Cancellation after deadline will be charged at 50% of prevailing rate. LATE REQUEST: Request after deadline will be filled as available at the standard rate. COLOR/SIZE: Choices not indicated will be GRAY. STANDARD EXHIBIT BOOTH CARPET Standard exhibit booth carpet price includes rental, installation, removal and front edge taping only. Standard booth carpet is designed for use in standard size exhibit booths. This carpet is not designed to cover complete booth areas since the rental cost does not include seaming and the carpets are not guaranteed to be a color match. If complete exhibit area carpet is desired, see section below. QTY DESCRIPTION DISCOUNT RATE 9 FT x 10 FT (301) 9 FT x 20 FT (302) $ $ STANDARD RATE $ $ CHECK COLOR DESIRED FOR STANDARD EXHIBIT BOOTH CARPET: DISCOUNT STANDARD QTY DESCRIPTION TOTAL RATE RATE COMPLETE EXHIBIT AREA CARPET Complete exhibit area and custom carpet price includes laying, trimming, seaming, wastage, edge taping, rental and removal for carpet specifically cut to your exact measurements. 100 sq. ft. minimum. CHECK COLOR DESIRED FOR COMPLETE EXHIBIT AREA CARPET: DISCOUNT RATE CUSTOM DECORATORS PLUSH CARPET STANDARD RATE Custom carpet is an upgraded 34oz. carpet in 12 decorator colors. Swatches will be sent to you upon request. Order must be received in our office 4 weeks prior to show. 100 sq. ft. minimum. CHECK COLOR DESIRED FOR COMPLETE CUSTOM CARPET: 9 FT x 30 FT (303) 9 FT x 40 FT (304) 9 Blue (06) 9 Gray (09) 9 Red (14) 9 Black (04) 9 Maroon (11) 9 Plum (19) 9 Seafoam (20) 9 Custom Carpet Size (314) FT x FT = SQ 9 Blue (06) 9 Gray (09) 9 Red (14) 9 Black (04) 9 Maroon (11) 9 Plum (19) 9 Seafoam (20) 9 Custom Plush Carpet Size (328) FT x FT = SQ $ $ DISCOUNT RATE $ $ $ 2.68 / sq.ft. $ 3.86 / sq.ft. STANDARD RATE $ 3.08 / sq.ft. $ 4.48 / sq.ft. = $ = $ TOTAL = $ TOTAL = $ 9 Cherry Red - (46) - Red 9 Burgundy - (11) - Maroon 9 Ebony - (47) - Black 9 Emerald - (67) - Hunter Greem 9 Colony Blue - (62) - Blue 9 Grey Pearl - (64) - Light Grey 9 French Beige - (65) - Beige 9 Blue Mist - (68) - Light Blue 9 White - (63) - White 9 Berry - (51) - Mauve 9 Charcoal - (66) - Dark Grey 9 Mocha - (61) - Light Brown/Tan PADDING - PLASTIC COVERING 90 sq. ft. Minimum! Padded Area Size (350) FT x FT = SQ $.72/ sq.ft. Plastic Covering Area (360) FT x FT = SQ $.23 /sq.ft. DISCOUNT RATE STANDARD RATE $1.05 / sq.ft. $.33/ sq. ft. TOTAL = $ = $ Yes, I have completed and enclosed the Payment Form No credit will be given after close of event on items or services ordered, but not received. If you have a problem please see the George Fern Company Service Personnel at the event site prior to opening. Sub Total: 8.25% Tax: TOTAL:

7 CLEANING SERVICE ORDER FORM For Discount Prices CANCELLATION: Cancellation of any portion of cleaning order after deadline and before service, will be charged at 50% of order. LATE REQUEST: Request received after deadline will be filled as quickly as possible. The cleaning services provided by the exhibit hall include only a general sweeping of the aisle. All rental carpets ordered from the George Fern Co. are installed in clean condition. Any cleaning service required within your booth space for debris accumulated during set-up and exhibit hours should be ordered below. VACUUMING / SHAMPOO All rates are based on the total square footage of your exhibit space. (100 square foot minimum) Please check preference below: 9 (903) DAILY --- Vacuum carpet and empty wastebaskets before initial opening of exhibit and DAILY thereafter...$.28 Per Sq/ft. per day 9 (901) ONCE --- Vacuum carpet and empty wastebaskets ONCE before initial opening of exhibit...$.32 Per Sq/ft. 9 (905) SHAMPOO --- ONCE before initial opening of exhibit...$.40 Per Sq/ft Shampooing MUST be scheduled in advance. Please contact us to make arrangements. There will be an additional charge for cleaning carpets that are subjected to excessive wear and tear such as wood or metal shavings generated by demonstrations in the booth, food sampling, landscape, etc. PORTER SERVICE Empty wastebasket and police exhibit space at two hour intervals during show hours. (915) Periodical porter service...$ PER DAY Please check preference below: 9DAILY 9ONCE --- Specify Day: Date: 9OTHER --- Specify Day(s) Date(s DISPLAY WIPE DOWN 9 (919) Display Wipe Down before initial opening (4 Hour minimum per day)...$ per hr. S/T or $ per hr. O/T 9 (920) Display Wipe Down daily (4 Hour minimum per day)...$ per hr. S/T or $ per hr. O/T SPECIAL INSTRUCTIONS / CONCERNS ESTIMATE CLEANING SERVICES COST FOR ADVANCE PAYMENT * Exhibit Space: ft. x ft. = sq. ft. (100 sq. ft. minimum) x $ rate. x days = $ * Porter Service: days x $ per day = $ * Display Cleaning: hours (4 Hour minimum per day) x day(s) x $ per hr. S/T or $87.00 per hr. O/T_= $ Yes, I have completed and enclosed the Payment Form No credit will be given after close of event on items or services ordered, but not received. If you have a problem please see George Fern Company Service Personnel at the event site prior to opening. Sub Total: Non-Taxable: TOTAL:

8 PANELBOARD RENTAL ORDER FORM For Discount Prices Quantity (603) 4 x 8 Grey Velcro Quantity CANCELLATION: Cancellation after deadline will be charged at 50% of prevailing rate. LATE REQUEST: Request after deadline will be filled as available at the standard rate. PLEASE INDICATE TYPE AND STYLE OF PANEL REQUIRED. BULLETIN BOARDS Discount Rate PERFORATED BOARD Standard Rate $ ea...$ ea SELECT Style H OR Style V NOTE: Velcro accommodates push pins. Discount Rate Standard Rate (615) 4 x 8 perf. board panel $ ea...$ ea STYLES SELECT Style H OR Style V Perforated board is painted white but may be painted in a solid color of your selection at additional cost of... (619) Special color for 4 x8 (additional)_ $ ea...$ ea SHELVING (FOR PERORATED BOARD ONLY) Specify color Perforated board hooks NOT provided. 1/4 size hooks required. Quantity SHELVING (FOR PERFORATED BOARD ONLY) Style (See Illustrations) 0 Discount Rate Standard Rate (631) 44 long x 8 deep-white $ ea...$ ea (637) Special color (per shelf addition) $ ea...$ ea Yes, I have completed and enclosed the Payment Form Sub Total: 8.25% Tax: TOTAL: No credit will be given after close of event on items or services ordered, but not received. If you have a problem please see the George Fern Company Service Desk Personnel at the event site prior to leaving

9 SIGN AND ART WORK ORDER FORM For Discount Prices CANCELLATION: No refund on orders cancelled after deadline. LATE REQUEST: Request received after deadline will be filled as available, at the standard rates. PRESSURE SENSITIVE VINYL SIGNS Prices indicated below are based upon 10 words per card and one color copy on white background. Signs other than sizes listed below will be prepared on a pro-rata price basis. Minimum order - $ FOUR COLOR DIGITAL SIGNS Prices indicated below are based upon process color printing, mounting, and laminating on showcard or foamcore. Signs other than sizes listed below will be prepared on a sq/ft. basis, rounded to the nearest 1/2 ft. x 1/2 ft. Minimum order - $ Qty. Code Description Discount Rate Standard Rate Amount Qty. Code Description Discount Rate Standard Rate Amount (801) 7 x 11 Card... $ $ $ (803) 11 x 14 Card... $ $ $ (805) 14 x 22 Card... $ $ $ (807) 7 x 44 Card... $ $ $ (811) 14 x 44 Card... $ $ $ (813) 22 x 28 Card... $ $ $ (815) 28 x 44 Card... $ $ $ (819) 24 x 96 Foamcore... $ $ $ (821) 48 x 96 Foamcore... $ $ $ (899) Vinyl Banner x $ 5.15/sf... $ 6.95/sf $ (827) Easel back for card signs.. $ $ $ (829) Words in excess of $ $ 2.30 $ (831) Colored card... $ $ 9.00 $ (833) Additional color lettering. $ $ 9.00 $ Emblems, trademarks, logos, special style lettering, etc., can be prepared at extra cost depending on size and amount of work involved in production. Advance quotations can be provided upon submission of copy. PLEASE INDICATE COLOR OF SIGN AND LETTERING: (861) 7 x 11 Card... $ $ $ (863) 11 x 14 Card... $ $ $ (865) 14 x 22 Card... $ $ $ (867) 7 x 44 Card... $ $ $ (871) 14 x 44 Card... $ $ $ (873) 22 x 28 Card... $ $ $ (875) 28 x 44 Card... $ $ $ (879) 24 x 96 Foamcore... $ $ $ (881) 48 x 96 Foamcore... $ $ $ (882) Banner x... $16.50/sf... $ 22.30/sf $ (882) Sentra x... $18.00/sf... $ 24.30/sf $ Emblems, trademarks, logos, special style lettering, etc., are inclusive of the above prices, if provided to us in digital format. Please provide in a PC vector format if available, or PC Raster is the second option. If you can only provide in Mac format, we will attempt to convert, but cannot guarantee 100% accuracy in conversion. If you have any questions on formats supported, please call. PLEASE CHECK TYPE OF SIGN DESIRED: COLOR OF BACKGROUND COLOR OF LETTERING SIGN COPY: 9 Vertical Sign 9 Horizontal Sign Yes, I have completed and enclosed the Payment Form Sub Total: No credit will be given after close of event on items or services ordered, but not received. If you have 8.25% Tax: a problem please see the George Fern Company Service Desk Personnel at the event site prior to leaving. TOTAL:

10 FLORAL RENTAL ORDER FORM For Discount Prices CANCELLATION: Cancellation after deadline will be charged at 100% of prevailing rate. LATE REQUEST: Request after deadline will be filled as available at the standard rate. COLOR/SIZE: Choices not indicated will be selected by George Fern Company to coordinate with show colors and size of exhibit. POTTED PLANTS - Indicate Color Selection DISCOUNT STANDARD COST (1502) Bromeliads - Red / Purple / Orange...$ $ (1503) Chrysanthemums - White / Yellow / Lavender...$ $ (1505) Small Fern...$ $ (1504) Large Fern...$ $ (1549) Ivy (6 pot)...$ $ TROPICAL GREEN PLANTS DISCOUNT STANDARD COST (1507) 3 Ft. - Slim / Full...$ $ (1509) 4 Ft. - Slim / Full...$ $ (1511) 5 Ft. - Slim / Full...$ $ (1513) 6 Ft. - Slim / Full...$ $ (1515) 8 Ft. - Slim / Full...$ $ FLOWER ARRANGEMENTS - Indicate Color Selection DISCOUNT STANDARD COST Fresh Cut Flower Arrangements...Please indicate size below & circle colors you would prefer White Yellow Rust Blue Pastels Round...or... One sided (1545) Small... $ $ (1548) Large... $ $ Please submit requests for specialized arrangements at least 2 weeks in advance. FLORAL PACKAGES - Show Specials! DISCOUNT STANDARD COST (1521) Floral Package A - 15% Discount!...$ $ Two 3 Green Plants and One Flowering Plant (1523) Floral Package B - 15% Discount!...$ $ Two 3 Green Plants, One 4 Green Plant & 1 Flowering Plant Yes, I have completed and enclosed the Payment Form No credit will be given after close of event on items or services ordered, but not received. If you have a problem please see George Fern Company Service Personnel at the event site prior to opening. Sub Total: 8.25% Tax: TOTAL:

11 For Discount Prices DISPLAY LABOR SERVICE ORDER FORM (THIS FORM IS NOT FOR UNLOADING AND RELOADING - SEE DRAYAGE SERVICE) CANCELLATION: Cancellation of any portion of labor order within 48 hours of start will be charged one hour minimum per man of applicable hourly rate. LATE REQUEST: Request received after deadline will be filled as work force is made available. Please direct all on-site inquiries to service desk. PLAN A - SUPERVISION BY GEORGE FERN COMPANY To save time and alleviate exhibitor supervision, Plan A (Supervision by George Fern Company) is provided so that exhibits may be installed prior to the exhibitor s arrival. All pertinent information should be directed to us, including blueprints, photographs, shipping information and set-up instructions. Professionally trained personnel are used on installation/dismantles, and where possible, all work is performed on straight time. Charge for supervised service is 30% (with a minimum of $58.00 per installation and/or dismantle) of the total labor bill. Please provide an emergency contact telephone number: (. ORDER: (1017) Labor for Installation (1019) Labor for Dismantle Number of Men Required Please complete the Outbound Bill of Lading Form Estimated Hours (one hour increments) Each Man PLAN B - SUPERVISION BY EXHIBITOR PERSONNEL Starting time can be guaranteed only in those instances where men are requested for the start of the working day, which is 8:00 A.M., unless official set-up time is set to begin later in the day. While every attempt will be made to provide men at a time requested subsequent to 8:00 A.M. (or official set-up time), such starting time must be approximate, since men are assigned to jobs at the start of the day and it is impossible to gauge exact time of completion of first job assignment. It is important that exhibit representative check in at service desk to pick up labor ordered. Exhibit representative must also check the labor back in at the service desk upon completion of work. All work to be done under supervision of the exhibitor or his representative. ORDER: (1017) Labor for Installation # of Men Required Estimated Hours (one hour increments) Each Man Start Time Start Date No. Days (1019) Labor for Dismantle Supervisor will be: Phone: ( RATES: Note: If exhibitor fails to pick up men at time ordered, a one hour per man no-show charge will be assessed. ESTIMATED DISPLAY LABOR COST FOR ADVANCED PAYMENT Charges for labor service are based on prevailing rates of labor and materials. All labor before 8:00 A.M. and after 4:00 P.M. weekdays and all hours Saturday, Sunday, and holidays will be charged at overtime rate. Minimum charge one (1) hour per man & 1/2 hour increments after the first hour. For information and cost relative to unloading and reloading please see the Shipping Information and Service Order Form enclosed. This form is not intended for the ordering of unloading/loading services. SEE THE SHIPPING INFORMATION AND FREIGHT SERVICE ORDER FORM. INSTALLATION # of men x # of hours per man x # of days = Total straight time hours x $ / hr. = # of men x # of hours per man x # of days = Total overtime hours x $ / hr. = Add 30% if supervised by George Fern Company ($ min.)= DISMANTLE # of men x # of hours per man x # of days = Total straight time hours x $ / hr. = # of men x # of hours per man x # of days = Total overtime hours x $ / hr. = Add 30% if supervised by George Fern Company. ($ min.)= NOTE: Your company is encouraged to carry insurance covering potential injury, damages or loss associated with your display. The George Fern Company will NOT be responsible for injury to display, personnel, or damage or loss of display materials. In any case, the liability of the George Fern Company will be limited to a maximum of 50% of the total labor bill, not to exceed $1000. Yes, I have completed and enclosed the Payment Form No credit will be given after close of event on items or services ordered, but not received. If you have a problem please see George Fern Company Service Personnel at the event site prior to opening. Sub Total: Non-Taxable: TOTAL: L

12 1. All shipments must be sent prepaid. Collect shipments will not be accepted. 2. The Advance Warehouse will ONLY accept packaged shipments, including crates, boxes and skids. No loose shipments will be accepted unless the delivering carrier cannot deliver the shipment to the facility. 3. Loose, uncrated, van, or specialized carrier shipments should be sent DIRECTLY to the CONVENTION FACILITY to arrive AFTER 8:00 AM on the first day of the exhibitor installation. 4. Other conditions are applicable on 2nd page. ADVANCE RECEIVING WAREHOUSE * Label each piece of your shipment(s) as follows: TO: (NAME OF EXHIBITING COMPANY) George Fern Company 3100 Pawnee Street Houston, Texas Event: Houston Insurance Day 2010 Exhibitor Space #: YOUR SPACE # ASSIGNMENT Must arrive by: February 19, 2010 to avoid a late charge. Sub Total: Non-Taxable: TOTAL: SHIPPING INFORMATION AND FREIGHT HANDLING FORM PAGE 1 OF 2 -IMPORTANT- Please complete the Freight Payment computation below based upon your estimated shipments and return this form with your payment and the Payment Authorization form included with this service kit. George Fern shall not be liable for piece count or condition of any shipments received without individual/carrier receipts or freight bills from carriers such as UPS, Federal Express, Express Mail, Parcel Post and private vehicle, etc., due to their delivery procedures. INSTRUCTIONS FREIGHT HANDLING RATE SCHEDULE DIRECT TO EVENT SITE Rates below include receipt of your freight; delivery to the booth; storage; return of empty crates; and reloading. Additional charges may apply if your shipment does not arrive/depart during the designated move-in/out times. A 200 lb. minimum charge per shipment applies. Weights round up to the next 100 lbs. CATEGORY DESCRIPTION Rate per 100 lbs Minimum Charge ADVANCE WAREHOUSE A Packaged Shipments to the Advance Warehouse via Common Carrier $67.50 $ B Packaged Shipments via Van Line, Specialized Carrier, Federal Express, UPS, DHL, $85.00 $ Airborne or U.S. Mail to the Advance Warehouse P Small Package Shipment (shipments not exceeding 50 lbs) to the Advance Warehouse $50.00 first carton $ add l carton L Packaged Shipment to the Advance Warehouse after the February 19, 2010 deadline date $85.00 $ M Packaged Shipment via Van Line, Specialized Carrier, Federal Express, UPS, DHL, $95.00 $ Airborne or U.S. Mail to the Advance Warehouse after the February 19, 2010 deadline date EVENT SITE D Packaged Shipments to the Event Site via Common Carrier $62.50 $ E Packaged Shipments via Van Line or Specialized Carrier, Federal Express, UPS, DHL, $78.75 $ Airborne or U.S. Mail to the Event Site F Loose or Uncrated Shipments or Shipments requiring Special Handling to the $93.75 $ Event Site (Rate will not be split for mixed shipment. The uncrated rate will apply.) P Small Package Shipment (shipments not exceeding 50 lbs) to the Event Site $40.00 first carton $ 8.00 add l carton FREIGHT HANDLING PAYMENT COMPUTATION Category Numbers of Pieces Weight (rounds up to next 100 lbs) Rate per 100 lbs Total (200 lb min) Shipment 1 lbs. x = $ Shipment 2 lbs. x = $ Yes, I have completed and enclosed the Payment Form No credit will be given after close of event on items or services ordered, but not received. If you have a problem please see the George E. Fern Co. Service Desk Personnel at the event site prior to leaving. Please be sure to read both pages of this SHIPPING INFORMATION AND FREIGHT SERVICE ORDER FORM as all conditions will apply. 5. Consignment or delivery of a shipment to George Fern Company, or it s subcontractors by an Exhibitor or Shipper on behalf of the Exhibitor will be construed as an acceptance by the Exhibitor of the Freight Terms and Conditions. 6. Outbound bills of lading must be filled out and turned into the exhibitor service desk. If designated carriers are to be used, the exhibitor must make those arrangements directly with the carrier. If desiginated carrier fails to show in required time frame, shipment will be reconsigned to official carrier. If no return information is provided, freight may be returned to warehouse and storage charges will be applied or shipped back to origin at the exhibiting company expense * Label each piece of your shipment(s) as follows: TO: (NAME OF EXHIBITING COMPANY) c/o George Fern Company 2900 Briarpark Drive Houston, Texas Event: Houston Insurance Day 2010 Exhibitor Space #: YOUR SPACE # ASSIGNMENT Must arrive only on: February 25, 2010 by 9:00 am City, State & Zip Code Date

13 SHIPPING INFORMATION AND FREIGHT HANDLING FORM PAGE 2 OF 2 INBOUND SHIPMENT - FOR EVENT George Fern Company must be advised (4) four weeks in advance of delivery date of any oversized freight (single pieces over 3500 lbs. or odd shaped pieces) which will require unloading / reloading. 1.) Shipper Date shipped From (City/State Estimated arrival date Carrier Pro # Total # of pieces Total Weight CHECK ONE: 9 to Advance Receiving Warehouse or 9 direct to Show Site 2.) Shipper Date shipped From (City/State Estimated arrival date Carrier Pro # Total # of pieces Total Weight CHECK ONE: 9 to Advance Receiving Warehouse or 9 direct to Show Site 3.) Shipper Date shipped From (City/State Estimated arrival date Carrier Pro # Total # of pieces Total Weight CHECK ONE: 9 to Advance Receiving Warehouse or 9 direct to Show Site MISCELLANEOUS DRAYAGE SERVICES / COST AND GENERAL INFORMATION SPECIAL SERVICES AND RATES - (2201) Steel banding for the packaging of displays and equipment is available at the Drayage Contractors service desk for $ 1.00 per lin. ft. plus (1037) labor at prevailing rates. (1039) Shrinkwrap of a pallet will be charged at $50.00 per pallet. (702) Fork lifts and drivers are available for particular spotting of equipment within your exhibit space after delivery to your exhibit space at prevailing rates for equipment and labor. Please order this service in advance, see Display Labor and Forklift Service Order Form. (9997) Mobile equipment will be moved into and out of the exhibit facility for $ per round trip unless otherwise noted in this kit. This service MUST be scheduled in advance - PLEASE CALL. COLLECT SHIPMENTS may be refused or accepted at the option of the Official Drayage Contractor. In cases where the Drayage Contractor elects to receive such shipments, the responsible exhibitor or shipper will be notified immediately and payment in full for all charges due must be wired to the Drayage Contractor within 24 hours. A twenty-five percent (25%) special service surcharge will be added to the freight bill for handling any consignments under these conditions. A $ MINIMUM fee will apply to this service. HAULING TO OR FROM LOCAL FACILITIES - (706) Local delivery/pick-up will be charged at prevailing rates; In addition to appropriate cwt. charges for drayage services rendered. INBOUND AND OUTBOUND TRAFFIC SCHEDULES are the responsibility of George Fern Company / the Official Drayage Contractor. To assure orderly and expeditious handling of exhibit material into and out of the event facility, it is required that exhibitors, including local companies, clear all movement of exhibit material through the Drayage Contractor, who is prepared to handle local pickups and deliveries on a co-ordinated schedule. It is also recommended that in order to minimize congestion and comply with union requirements all shipments be channeled through the Official Drayage Contractor. OUTBOUND SHIPPING INSTRUCTIONS should be given to the Official Drayage Contractor at the Convention Center Service area during the Exposition or immediately after its close via a bill of lading that MUST be picked up at the exhibitor services desk. Any freight that is left on the show floor without a bill of lading turned into the service desk maybe be subject to a charge equal to one hour of labor. If outbound shipping information is available prior to show commencement, forward instructions to the Drayage Contractor. All bills of lading and shipping instructions covering outbound shipments will be checked at the time of actual loading and corrections made where discrepancies exist. Freight remaining on the exhibit floor without proper instructions for disposition will be removed by the Drayage Contractor and shipped with the information available at the time. Under no circumstances will the Drayage Contractor be liable for shipping errors subsequent to the convention unless it has received specific written instructions and has failed to honor them. Any freighted unloaded or loaded on Overtime may incur an additional 25% Overtime fee. DAMAGE TO EXHIBITS while they are being loaded, unloaded or conveyed to the various booths or common carrier by the Drayage Contractor will be its responsibility. The Drayage Contractor WILL NOT be responsible for damage to materials improperly packed, concealed damage, loss or theft of exhibitors materials after same have been delivered to the booth, or before materials have been picked up for loading out of the booth. In any case, the liability of the Drayage Contractor is limited to $.10 per pound/per article, with a maximum of $ per item, and a maximum of $ 1, per shipment. The shipper is encouraged to make arrangements with its insurance carrier if values of articles or shipments are in excess of those stated above. EXHIBITS TO BE STORED (9998) will be charged at a minimum monthly rate of $ or a rate of $ cwt. per month or fraction thereof with a 500 lb minimum charge. There is also a minimum $95 truck charge to return freight to warehouse (NOTE: This rate does NOT include machines. Machine storage will be on a per quote basis.) No charge will be made for inbound shipments when received 14 days or less prior to the event. Please call if 15 days or longer storage is required. City, State & Zip Code Date

14 LIMITS OF LIABILITY 1. It is understood that the George Fern Company ( Fern ) is not an insurer and that insurance, if any, should be obtained by the exhibitor. The exhibitor should consult with its insurance carrier for proper insurance coverage for its material from the time they leave exhibitor s premise until they are returned following close of show. Fern does not provide insurance coverage and its fees do not include an insurance premium. 2. Fern shall not be liable for damage to uncrated materials, materials improperly packed, or concealed damage. The contents or condition of contents of packages are not known to Fern. 3. Fern shall not be liable for loss, damage, theft or disappearance of materials after same have been delivered to exhibitor s booth. 4. Fern shall not be liable for loss, damage, theft or disappearance of materials before they are picked up from exhibitor s booth for reloading after the show. Exhibitor recognizes there will be a lapse of time between completion of packing and actual pick-up of materials. Bills of lading covering outgoing shipments, which are furnished to Fern by the exhibitor, will be checked at time of actual pick-up from booth and corrections made if discrepancies occur. 5. Fern shall not be liable for any loss, damage or delay due to fire, acts of God, strikes, lockouts or work stoppages of any kind, or to any other cause beyond its control. 6. Fern shall not be liable to any extent whatsoever for any actual, potential or assumed loss of profits or revenues, or for any collateral costs, or for any other special, incidental or consequential damages. 7. Fern s liability is limited to the physical loss or damage to the specific article which is lost or damaged, and in any event, Fern s maximum liability shall be limited to the lesser of $.10 per pound per loss or damaged item, $50 per loss or damaged item or $1,000 per shipment. This sets forth Fern s sole obligation and liability in the event of a valid claim and shall constitute exhibitor s sole remedy and shall operate as a release by exhibitor of all claims and damages of exhibitor arising out of loss or damage to materials. Fern shall have no other obligation or liability with respect to the materials, whether based on contract, negligence, strict tort, or otherwise. 8. Fern will not be responsible for loss of or damage to empty containers or materials therein during removal, storage or return to booth. 9. Claims for loss or damage must be submitted in writing to Fern prior to the close of the show, otherwise, Fern shall have no liability whatsoever for any loss or damage. No suit or action shall be brought against Fern more than one year after the accrual of the cause of action. 10. Empty container labels will be available at the Fern service desk. Affixing labels is the sole responsibility of the exhibitor or its representative. All previous labels should be removed or obliterated. Fern assumes no responsibility for exhibitor s failure to follow the above procedures; removal of containers with old empty labels or without Fern labels; shipping of containers with improper information or empty labels; or the removal or disposition of materials stored in containers with empty labels. 11. At the close of the show, if carriers contracted directly with exhibitor fail to immediately pick up or refuse to accept shipment, Fern reserves the right to remove, ship and re-route such shipments or ship to the Fern warehouse or other storage area. Exhibitor will be charged accordingly for this service. No liability will be assumed by Fern as the result of such re-routing or handling. 12. Delivery of a shipment to Fern by an exhibitor or by any shipper to or on behalf of the exhibitor, shall be construed as acceptance by such exhibitor (and/or other shipper) of the terms and conditions set forth herein. 13. Fern shall not be liable for damage to exhibitor s materials or equipment when forklift operator is under the supervision of the exhibitor or the exhibitor s representative. 14. Fern shall not be liable for piece count or condition of any shipments received without individual/carrier receipts or freight bills from carriers such as UPS, Federal Express, Express Mail, Parcel Post and private vehicle, etc., due to their delivery procedures. LL

15 ADVANCE WAREHOUSE ADVANCE WAREHOUSE George Fern Company 3100 Pawnee Street Houston, Texas Must arrive by: February 19, 2010 Show Name: Houston Ins. Day 2010 Company Name: Booth Number: EXHIBIT MATERIAL DO NOT DELAY George Fern Company 3100 Pawnee Street Houston, Texas Must arrive by: February 19, 2010 Show Name: Houston Ins. Day 2010 Company Name: Booth Number: EXHIBIT MATERIAL DO NOT DELAY ADVANCE WAREHOUSE ADVANCE WAREHOUSE George Fern Company 3100 Pawnee Street Houston, Texas Must arrive by: February 19, 2010 Show Name: Houston Ins. Day 2010 Company Name: Booth Number: EXHIBIT MATERIAL DO NOT DELAY George Fern Company 3100 Pawnee Street Houston, Texas Must arrive by: February 19, 2010 Show Name: Houston Ins. Day 2010 Company Name: Booth Number: EXHIBIT MATERIAL DO NOT DELAY

16 DIRECT TO EVENT SITE Marriott Westchase Houston C/O George Fern Company 2900 Briarpark Drive Houston, Texas Must Arrive On: February 25, 2010 Show Name: Houston Ins. Day 2010 Company Name: Booth Number: EXHIBIT MATERIAL DO NOT DELAY DIRECT TO EVENT SITE Marriott Westchase Houston C/O George Fern Company 2900 Briarpark Drive Houston, Texas Must Arrive On: February 25, 2010 Show Name: Houston Ins. Day 2010 Company Name: Booth Number: EXHIBIT MATERIAL DO NOT DELAY DIRECT TO EVENT SITE Marriott Westchase Houston C/O George Fern Company 2900 Briarpark Drive Houston, Texas Must Arrive On: February 25, 2010 Show Name: Houston Ins. Day 2010 Company Name: Booth Number: EXHIBIT MATERIAL DO NOT DELAY DIRECT TO EVENT SITE Marriott Westchase Houston C/O George Fern Company 2900 Briarpark Drive Houston, Texas Must Arrive On: February 25, 2010 Show Name: Houston Ins. Day 2010 Company Name: Booth Number: EXHIBIT MATERIAL DO NOT DELAY

17 OUTBOUND BILL OF LADING & SHIPPING LABELS To Return This Form February 19, 2010 Every outbound shipment requires a Bill of Lading for each destination. Each shipment must also be labeled. The George Fern Company will prepare your Bill of Lading with shipping labels and will deliver them to your booth at the show. Please complete the following information and return this form to the address above by the deadline date. NOTE: If you are shipping via FedEx, UPS or DHL you still must provide airbills from your carrier FOR EACH BOX in your shipment. This will not be provided by George Fern Company. Ship to: Company Name: Address: City: ST: Zip Code: Attn: Freight Charges To: Company Name: Phone: Desired Delivery Date: Time: Address: Attn: Quantity of Labels Required Method of Shipment: City: ST: Zip Code: Show Carrier: Common Carrier: Van Line: Air Freight: Other: Phone: (If you are shipping via FedEx, UPS or DHL you must bring your own airbills for each box in your shipment) YRC is the Show Carrier. You may choose an outside carrier, however you will need to schedule the pick up. All carriers must be checked in with George Fern no later than 5:30 pm on Thurs., Feb. 25, 2010! Once your shipment is packed/labeled and ready to ship please return the Bill of Lading (complete with piece count & weight) to the Exhibitor Service Desk. Shipments left on floor without paperwork will be reconsigned to the show carrier or returned to the warehouse at the exhibitor s expense.

18 FOR ACCOUNTING ONLY: FOLIO REF # POST amount date pmnt type initial 2900 Briarpark Dr. Houston, Texas Ph Fax PLEASE PRINT OR TYPE EVENT: EVENT DATES: C/S CATERING CONTACT: EXHIBIT ROOM: BOOTH NUMBER(S): COMPANY/CLIENT: STREET: CITY: STATE/ZIP: PHONE: FAX: AUTHORIZED SIG: PRINT AUTHORIZED SIG: METHOD OF PAYMENT: (ALL PREPAID SERVICES WILL BE FIRST PRIORITY) CREDIT CARD: # EXP SIGNATURE NAME (please print) MASTER ACCT: ACCT NAME ACCT # CHECK: CHECK # AMOUNT DATE CASH: AMNT DATE REC. BY please make checks payable to: HOUSTON MARRIOTT WESTCHASE POWER OUTLETS ACCESSORIES & SERVICES 20 amp 1 ph/115v 30 amp 1 ph/115v 40 amp 1 ph/208v 40 amp 3 ph/208v 50 amp 1 ph/208v 50 amp 3 ph/208v 60 amp 1 ph/208v 60 amp 3 ph/208v 100 amp 1 ph/208v 100 amp 3 ph/208v 200 amp 1 ph/208v 200 amp 3 ph/208v $55.00 $ Extension $20.00 $ $70.00 $ Power $35.00 $ $ $ Power $85.00 $ $ $ Additional $55.00ea $ $ $ Hang $35.00ea $ $ $ Labor Charge@ Varies $ $ $ $ $ $ $ $ AMOUNT TOTALS $ $ $ $ SUBTOTAL $ $ $ TAX $ TOTAL DUE $ FOR CANCELLATION POLICY, GENERAL CONDITIONS, LABOR RATES & OTHER SERVICES, PLEASE SEE BELOW CREDIT CARD VOUCHERS MUST BE SIGNED WHEN SERVICES ARE RENDERED Exhibit booths will be inventoried at the show site and any additional wattage used will be added to the invoice and priced as a floor order. Rates include bringing the circuits to the rear of the exhibit booth or one side of an island booth unless specified otherwise. The straight time rate for an electrician is $48.00 per hour. There will be one half hour minimum for such time and material work. 1 1/2 time rate applies before 8:00 am and after 4:30 pm Monday through Friday, and all day Saturdays, Sundays, and holidays. Any and all material and additional work must be requested by the exhibitor at the service desk. Supervision time will be charged at the rate of one half hour for every four hours of labor. Any work not covered under the above unit-price schedule will be done on a time and material basis. Exhibitors requiring 24-hour service, clean or dedicated lines must give special notice to the service desk and will be charged regular rates plus 25%. ELECTRICAL LABOR MUST BE ORDERED 24 HOURS IN ADVANCE

19 STANDARD EQUIPMENT PACKAGES Overhead or Slide Presentations Standard Overhead or Slide Projector w/stand (35mm includes: Zoom Lens, Carousel Tray, Wireless Remote, Tripod Screen) Video Presentation 27 Monitor/Receiver, VHS VCR, w/ skirted Video Cart LCD Package LCD projector, tripod screen, projection stand and cabling mm SLIDE PROJECTION 35mm Slide Projector w/stand mm Bright Light Module Xenon Slide Projector PC, or 4-8 Lens Long Throw Lens Wireless Remote Control Telex Caramate Slide Viewer MEETING SUPPORT House Patch Fee Projection Cart w/skirt Projection Stand Flipchart Stand w/pad & Pens Flipchart Stand w/post Pad Laser Pointer Walkie Talkies (per unit) Press Feed Box Speaker Timer Whiteboard (3.5x5) OVERHEAD PROJECTION Overhead Projector w/ Stand (3000 Luments) Acetate Roll w/attachment SCREENS Tripod Projection Screen Fastfold Screen w/skirt & Dress Kit 6 x8 (Front or Rear) ½ x 10 (Front or Rear) x12 (Front or Rear) x10 (Front or Rear) x10 Cradle Screen (Front Only) Black Velour Plush Drape (priced per linear foot) Additional screen sizes available on request VIDEO VHS Camcorder w/tripod ½ VHS Player/Recorder Combination VHS/TV Color Monitor (NTSC) Color Monitor/Receiver Beta, Digital, DVD inquire DATA MONITORS 21 Multi-scan Monitor Multi-scan Monitor Plasma Flat Panel Display inquire 20 Flat Screen Data Monitor inquire LCD DATA PROJECTOR LCD Data/Video (XGA, 1600 lumens) LCD Data/Video (XGA, 2200 lumens or higher) Computer Interface LIGHTING Standard Follow Spot COMPUTER RENTAL Desktop computer Laptop A complete line of professional stage and video lighting is available on request Prices listed are daily, unless otherwise noted and are subject to change without notice. The minimum rental period is one (1) day, from 6:00a.m. to 6:00a.m. the following day. All rentals are subject to 20% labor charge based on published rates. Equipment is guaranteed to be operational on set up. Cancellation of equipment must be received 24 hours priror to event. If equipment or services have already been provided at time of cancellation, original charges will apply. Malfunctions or damage reported after the rental period is over will be considered the customer's responsibility.