Vprašalnik za presojo procesa Questionnaire for process audit

Transcription

1 Dobavitelj / presojano podjetje: Supplier / audited company: Naslov / država / kraj / ulica: Address / State / site / street: Izdelki, ki se dobavljajo: Supplied components: Vprašalnik za presojo procesa Questionnaire for process audit Odgovorne osebe navzoče pri presoji / Responsible persons present at audit Za presojeno podjetje / For audited company Za Domel / For Domel Dobavitelj je / supplier is: nov/new obstoječ / existing Ocena vrednosti dobav na leto / Estimated supplied goods value (yearly). Število dobav na leto / Number of deliveries (yearly) Rang dobavitelja v času presoje in v preteklem letu: Supplier's ranking at audit time and in previous year:, 1. Razvoj izdelka planiranje Product development - planning 2. Razvoj izdelka realizacija Product development realization 3. Razvoj procesa planiranje Process development - planning 4. Razvoj procesa realizacija Process development - realization Skupna ocena / overall score: Presojana področja Ocena / score 5. Dobavitelji Suppliers 6. Proizvodnja Production 6.1 Kadri, usposobljenost Personnel, qualification 6.2 Proizvodna sredstva Production means 6.3 Transport, skladiščenje Transportation, warehousing 6.4 Analiza napak, sistem izboljšav Failure analysis, continuous improvement 7. Zadovoljstvo kupcev, servis Customer satisfaction, servicing Datum / date: Ocena / Score Odgovorna oseba presojanega podjetja Responsible person for audited company Vodja presoje Audit leader

2 1.1: Ali so zahteve strank predložene? Are customers' requirements presented? 1.2: Ali obstaja nek plan razvoja izdelka? Ali so cilji spoštovani? Is there any plan of product development? Are goals respected? 1.3: Ali so kapacitete za izvedbo razvoja izdelka planirane? Are capacities for product development planned? 1.4: Ali so zahteve za izdelek posredovane in upoštevane? Are requirements for product mediated and accounted for? 1.5: Ali naj bi bila na osnovi predloženih zahtev ugotovljena izvedljivost? Should feasibility study be carried out according to requirements? 1.6: Ali so planirani in razpoložljivi potrebni kadrovski in tehnični pogoji za potekanje projekta? Are all necessary human and technical conditions for project course planned and available? Proces razvoja / Development process 01 Planiranje razvoja izdelka / Product development planning Stran/Page: 2/11

3 2.1: Ali je izdelana FMEA konstrukcije? Ali so določeni korektivni ukrepi? Has FMEA of construction been carried out? Are any corrective actions defined? 2.2: Ali je FMEA konstrukcije posodabljana v poteku projekta? Ali so predpisani ukrepi realizirani? Is FMEA of construction updated during project course? Are corrective actions carried out? 2.3: Ali je izdelan QM plan? Is QM plan prepared? 2.4: Ali v vsakem trenutku obstajajo odobritve / dokazi primernosti? Are approvals / evidence of suitability available at any given moment? 2.5: Ali so na voljo potrebne kapacitete? Are needed capacities available? Proces razvoja / Development process 02 Realizacija razvoja izdelka / Product development realization Stran/Page: 3/11

4 3.1: Ali so zahteve za izdelek predložene? Are requirements for product presented? 3.2: Ali obstaja nek plan razvoja procesa? Ali so cilji spoštovani? Is there any plan of process development? Are goals respected? 3.3: Ali so kapacitete za realizacijo serijske proizvodnje planirane? Are capacities for realization of serial production planned? 3.4: Ali so zahteve za proces posredovane in upoštevane? Are requirements for process mediated and accounted for? 3.5: Ali so planirane / na razpolago za razvitje projekta potrebni kadrovski in tehnični pogoji? Are all necessary human and technical conditions for project course planned and available? 3.6: Ali je izdelana FMEA procesa in ali so določeni korektivni ukrepi? Has FMEA of process been carried out? Are any corrective actions defined? Proces razvoja / Development process 03 Planiranje razvoja procesa / Process development planning Stran/Page: 4/11

5 4.1: Ali je FMEA procesa posodabljana v poteku projekta? Ali so predpisani ukrepi realizirani? Is FMEA of process updated during project course? Are corrective actions carried out? 4.2: Ali je izdelan QM-plan? Is QM plan prepared? 4.3: Ali v vsakem trenutku obstajajo odobritve / dokazi primernosti? Are approvals / evidence of suitability available at any given moment? 4.4: Ali je za sprostitev serije izvedena predproizvodnja (pod serijskimi pogoji)? Has test production (under mass production conditions) with intention of batch approval been carried out? 4.5: Ali obstajajo proizvodni in preskusni dokumenti in ali so popolni? Are there any production and test documents? Are they complete? 4.6: Ali so na voljo potrebne kapacitete? Are needed capacities available? Proces razvoja / Development process 04 Realizacija razvoja procesa / Process development realization Stran/Page: 5/11

6 5.1: Ali so angažirani samo odobreni, kakovosti sposobni dobavitelji? Are only approved, quality capable suppliers engaged? 5.2: Ali je dogovorjena kakovost kupljenih delov uresničena? Is agreed quality of purchased parts fulfilled? 5.3: Ali je dosegana kakovost ovrednotena? Ali so pri odstopanjih uvedeni ukrepi? Is achieved quality evaluated? Are any provisions taken at nonconformance? 5.4: Ali so z dobaviteljem dogovorjeni in izvajani ciljni sporazumi o neprestanem izboljševanju izdelkov in procesov? Are there any contracts and goals, about continuous improvement of products and processes, agreed with the supplier? 5.5: Ali za dobavljene izdelke obstajajo potrebne odobritve? Ali so uresničeni korektivni ukrepi? Are there any necessary approvals for supplied products? Are corrective actions carried out? 5.6: Ali so spoštovani s strankami dogovorjeni postopki za dobavo izdelkov? Are agreed material supply procedures respected? 5.7: Ali so zaloge materialov prilagojene zahtevam proizvodnje? Is material stock adjusted according to production needs? 5.8: Ali so materiali / notranje obratni ostanki količin namenu odgovarjajoče dobavljeni in skladiščeni? Are supplied materials and inprocess material remnants stored adequately according to their purpose? 5.9: Ali je osebje kvalificirano za vsakokratne naloge? Are personnel consistently qualified for tasks? Proces nabave / Purchasing process Dobavitelji surovine / Suppliers raw material Stran/Page: 6/11

7 6.1.1: Ali so delavcem prenešene odgovornost in pristojnosti za nadzor nad kakovostjo izdelka in procesa? Are responsibilities and competences for product and process quality inspection transferred to workers? 6.1.2: Ali so delavcem prenešene odgovornostiin pristojnosti za proizvodne naprave in proizvodno okolje? Are responsibilities and competences for manufacturing tools and environment transferred to workers? 6.1.3: Ali so delavci primerni za izpolnitev postavljenih nalog? Ali je njihova kvalifikacija dosledno vzdrževana? Are workers suitable for fulfillment of given tasks? Is their qualification consistently maintained? 6.1.4: Ali obstaja plan zaposlenih, ki predvideva nadomeščanje delavcev? Is there any staff plan with included substitution of workers? 6.1.5: Ali so instrumenti za dvig motivacije delavcev učinkovito uvedeni? Are instruments for improvement of workers' motivation effectively introduced? Proces proizvodnje / Production process 06 Proizvodnja ( Kadri / kvalifikacija) Production (06.1 Personnel / qualifications) Stran/Page: 7/11

8 6.2.1: Ali bodo s proizvodnimi napravami / orodji izpolnjene za izdelek specifične zahteve? Will product specific requirements be fulfilled with manufacturing machinery and tools? 6.2.2: Ali bodo med serijsko izdelavo z uporabljenimi merilnimi in preskusnimi sredstvi lahko učinkovito nadzirane zahteve kakovosti? Will it be possible to effectively survey quality demands, during mass production, with measuring and test devices in use? 6.2.3: Ali so delovna in preskusna mesta primerna zahtevam? Are manufacturing and test workplaces appropriate for demands? 6.2.4: Ali so v proizvodni in preskusni dokumentaciji odgovarjajoči podatki popolno navedeni in ali so spoštovani? Is relevant information in production and test documents fully stated and respected? 6.2.5: Ali so za nastavljalna dela na razpolago potrebna pomožna sredstva? Are needed auxiliary means available for setup jobs? 6.2.6: Ali se vršijo odobritve začetkov serij in ali so nastavni podatki in odstopanja registrirani? Are beginnings of batch production approved? Are setup data and nonconformance registered? 6.2.7: Ali so potrebni korektivni ukrepi rokovno realizirani in preverjeni na učinkovitost? Are necessary corrective actions completed in due time and are they checked for effectiveness? Proces proizvodnje / Production process 06 Proizvodnja ( Proizvodna sredstva in naprave) Production (06.2 Production means and equipment) Stran/Page: 8/11 70

9 6.3.1: Ali so količine / velikosti proizvodnih sarž usklajene s potrebami in so takoj usmerjane na naslednjo operacijo? Are quantities / batch sizes adjusted according to needs and are they immediately followed with next manufacturing operation? 6.3.2: Ali so izdelki / polizdelki namenu ustrezno skladiščeni? Ali so transportni sistemi / pakirne naprave usklajene s posebnimi lastnostmi izdelkov / polizdelkov. Are products / parts stored according to their purpose? Do transportation systems and packaging devices correspond with particular product / part demands? 6.3.3: Ali bodo izmetni - popravljeni - in nastavljalni deli kot tudi obratni ostanki dosledno izdvojeni in označeni? Is scrap, repaired products and setup parts as well as manufacturing remnants consistently separated and marked? 6.3.4: Ali je tok materiala / delov zavarovan pred zamešanjem in ali je zagotovljena sledljivost? Is material and parts flow secured against mix-up? Is traceability assured? 6.3.5: Ali so orodja, priprave in preskusna sredstva ustrezno skladiščeni? Are tools, machinery and test equipment adequately stored? Proces proizvodnje / Production process 06 Proizvodnja ( Transport / ravnanje z deli / skladiščenje / pakiranje) Production ( Transportation / handling / storage / packaging) Stran/Page: 9/11

10 6.4.1: Ali so podatki kakovosti in procesa popolno zajeti in jih je možno ovrednotiti? Is quality and process data fully acquired and can it be evaluated? 6.4.2: Ali so podatki kakovosti in procesa statistično ovrednoteni? Ali so iz tega izvedeni korektivni programi? Is quality and process data statistically evaluated? Are any corrective programs produced according to results of this evaluation? 6.4.3: Ali so pri odstopanjih od zahtev izdelka in procesa vzroki analizirani? Ali je preverjena učinkovitost korektivnih ukrepov? Are reasons for nonconformance of product and process analyzed? Is effectiveness of corrective actions verified? 6.4.4: Ali so procesi in izdelki redno auditirani? Are process and product audits regularly carried out? 6.4.5: Ali sta izdelek in proces podvržena neprestanemu izboljševanju? Are product and process subjected to continuous improvement? 6.4.6: Ali obstajajo za izdelek in proces ciljne naloge? Ali je njihovo spoštovanje nadzirano? Are there any objective tasks for product and process? Is compliance to these objectives under survey? Proces proizvodnje / Production process 06 Proizvodnja ( Analiza napak / korekcije / neprestano izboljševanje) Production (06.4 Failure analysis / corrections / continuous improvement) Stran/Page: 10/11

11 7.1: Ali so pri odpremi izpolnjene zahteve stranke? Are customer demands fulfilled at shipment? 7.2: Ali je uveljavljena skrb za stranko? Is customer care carried out? 7.3: Ali se hitro reagira na reklamacije? Ali je zagotovljena preskrba z rezervnimi deli? Is a reaction to claims quick? Is supply of spare parts assured? 7.4: Ali so pri odstopanjih od zahtev kakovosti izvedene analize napak? Ali so uvedeni korektivni ukrepi? Are fault analysis carried out at quality nonconformance? Are corrective actions implemented? 7.5: Ali je osebje kvalificirano za vsakokratne naloge? Are personnel consistently qualified for tasks? Proces prodaje / Sales process 07 Oskrba strank, zadovoljstvo strank, servis Customer supply, customer satisfaction, servicing Stran/Page: 11/11 Del vprašalnika Questionnaire part 01 Planiranje razvoja izdelka Product development planning 02 Realizacija razvoja izdelka Product development realization 03 Planiranje razvoja procesa Process development planning 04 Realizacija razvoja procesa Process development realization 05 Dobavitelji surovine Suppliers raw material Proizvodnja ( Kadri / kvalifikacija) Production (06.1 Personnel / qualifications) 06 Proizvodnja ( Proizvodna sredstva in naprave) Production (06.2 Production means and equipment) Proizvodnja ( Transport/ravnanje/skladiščenje/pakiranje) Production ( Transportation/handling/storage/packaging) 06 Proizvodnja ( Analiza napak / korekcije / neprestano izboljševanje) Production (06.4 Failure analysis / corrections / continuous improvement) 07 Oskrba strank, zadovoljstvo strank, servis Customer supply, customer satisfaction, servicing SKUPNO / SUMMARY 0 Izpolnitev Fulfillment