N/A. Yes. Students are expected to review and understand all areas of the course outline.

Transcription

1 Course Outline School: Department: Course Title: Business Graduate Studies Supply Chain Management and Logistics Course Code: OMGT 702 Course Hours/Credits: 42 Prerequisites: OMGT 701 Co-requisites: Eligible for Prior Learning, Assessment and Recognition: Originated by: N/A Yes Jai Goolsaran Creation : Winter 2011 Revised by: Anil Dean Revision : Summer 2014 Current Semester: Summer 2015 Approved by: Chairperson/Dean Students are expected to review and understand all areas of the course outline. Retain this course outline for future transfer credit applications. A fee may be charged for additional copies. This course outline is available in alternative formats upon request.

2 Course Description OMGT 402 Supply Chain Management & Logistics builds upon the work undertaken in semester one of the Strategic Management program, particularly in the courses OMGT 401 Operations Management for Products and Services and MGMT 401 Information Systems for Business Management. OMGT 402 is taken simultaneously with MGMT 402 Crafting and Executing Strategy, which provides the overarching context in which the course will be delivered. The course proceeds on the clear recognition that in the contemporary competitive landscape the boundaries of the firm must necessarily be extended to include its multiple domestic and international partners across the entire supply chain. Indeed, in many ways, the rivals in industry competition could be seen as competing supply chains. Accordingly, the course seeks to provide students with a solid understanding of the qualitative and quantitative fundamentals of supply chain management and logistics and also of the leading-edge practices that could provide the firm with sustainable competitive advantages. Topics covered in the course include: the need for alignment among supply chain management initiatives and the policies and programs in the functional area of operations management; information technology applications to supply chain management; the firm as a competing supply chain; supply chain drivers and metrics; supply chain logistics design; planning demand and supply in a supply chain; supply chain logistics operations; planning and managing inventories in a supply chain; supply chain integration; relationship management with supply chain partners; supply chain risk management; research and case studies on the supply chain management experiences of successful firms from a variety of industries and countries; computerized simulations pertaining to the operations of supply chains. Program Outcomes Successful completion of this and other courses in the program culminates in the achievement of the Vocational Learning Outcomes (program outcomes) set by the Ministry of Training, Colleges and Universities in the Program Standard. The VLOs express the learning a student must reliably demonstrate before graduation. To ensure a meaningful learning experience and to better understand how this course and program prepare graduates for success, students are encouraged to review the Program Standard by visiting For apprenticeship-based programs, visit Course Learning Outcomes The student will reliably demonstrate the ability to: Demonstrate how the supply chain management and logistics function of the firm should be aligned with the firm s overall operations strategy; Explain, with reference to the practices of leading firms in both the manufacturing and the service sectors, how effective supply chain management and logistics could provide the firm with sustainable competitive advantages Identify the major drivers of supply chain performance and to elaborate upon the role which each driver plays in creating a strategic fit with the firm s overall operations strategy Undertake competently a variety of analytical tasks that are at the core of supply chain management and logistics, utilizing the appropriate methods and techniques (tasks such as distribution network configuration, preparation of supply contracts, global optimization, etc.); Evaluate the impact of contemporary information technology on supply chain performance THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 2

3 Specify and elaborate upon the performance measures for supply chains in different industries Provide a critical discourse on the challenges of inter-firm and intra-firm collaboration in the implementation of programs such as e-collaboration, quick response, jointly-managed inventories, and strategic alliances Present defensible recommendations for improvements within existing supply chains, given the appropriate amounts and kinds of information Evaluate the risks involved in various supply chain management policies Identify emerging patterns in different industries where the competitive landscape is characterized substantially by competing supply chains. Essential Employability Skills (EES) The student will reliably demonstrate the ability to*: 1. Communicate clearly, concisely and correctly in the written, spoken, and visual form that fulfills the purpose and meets the needs of the audience. 2. Respond to written, spoken, or visual messages in a manner that ensures effective communication. 3. Execute mathematical operations accurately. 4. Apply a systematic approach to solve problems. 5. Use a variety of thinking skills to anticipate and solve problems. 6. Locate, select, organize, and document information using appropriate technology and information systems. 7. Analyze, evaluate, and apply relevant information from a variety of sources. 8. Show respect for diverse opinions, values belief systems, and contributions of others. 9. Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals. 10. Manage the use of time and other resources to complete projects. 11. Take responsibility for one's own actions, decisions, and consequences. *There are 11 Essential Employability Skills outcomes as per the Ministry Program Standard. Of these 11 outcomes, the following will be assessed in this course. Global Citizenship and Equity (GC&E) Outcomes N/A Text and other Instructional/Learning Materials Text Book(s): David Simchi-Levi, Philip Kaminsky, and Edith Simch-Levi, Designing and Managing the Supply Chain, 3rd Edition, 2008, McGraw-Hill Irwin, ISBN: Online Resource(s): Current business developments and contemporary issues relating to supply chain management and logistics presented on CNBC, BNN, in special television programs, and in video lectures. Scheme Simulations (2 x 10%): Simulation Research and Case Analyses (3 x 10%): Research and Case Analyses THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 3

4 Test 1: Test 1 Test 2: Test 2 CLO(s) EES Outcome(s) 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 Simulations (2 x 10%) 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 Research and Case Analyses (3 x 10%) 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11 GCE Outcome(s) Weight/100 Test 1 1, 2, 3, 4, 5, 6 1, 3, 4, 5, 6, 7, 10, Test 2 3, 4, 6, 7, 8, 1, 3, 4, 5, 25 9, 10 6, 7, 9, 10, 11 Total 100% If students are unable to write a test they should immediately contact their professor or program Chair for advice. In exceptional and well documented circumstances (e.g. unforeseen family problems, serious illness, or death of a close family member), students may be able to write a make-up test All submitted work may be reviewed for authenticity and originality utilizing Turnitin. Students who do not wish to have their work submitted to Turnitin must, by the end of the second week of class, communicate this in writing to the instructor and make mutually agreeable alternate arrangements. When writing tests, students must be able to produce official College photo identification or they may be refused the right to take the test or test results will be void. Student Accommodation It is College Policy to provide accommodation based on grounds defined in the Ontario Human Rights Code. Accommodation may include modifications to standard practices. Students with disabilities who require academic accommodations must register with the Centre for Students with Disabilities. Students requiring accommodation based on other human rights grounds should talk with their professors as early as possible. Please see the Student Accommodation Policy. Use of Dictionaries English-Additional Language (e.g. English-Chinese) or Additional Language-English (e.g. Russian- English) dictionaries may be used in regular class work. Program or School Policies N/A Course Policies N/A THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 4

5 College Policies Students should familiarize themselves with all College Policies that cover academic matters and student conduct. All students and employees have the right to study and work in an environment that is free from discrimination and harassment and promotes respect and equity. Centennial policies ensure all incidents of harassment, discrimination, bullying and violence will be addressed and responded to accordingly. Academic honesty is integral to the learning process and a necessary ingredient of academic integrity. Academic dishonesty includes cheating, plagiarism, and impersonation. All of these occur when the work of others is presented by a student as their own and/or without citing sources of information. Breaches of academic honesty may result in a failing grade on the assignment/course, suspension or expulsion from the college. For more information on these and other policies, please visit Students enrolled in a joint or collaborative program are subject to the partner institution's academic policies. PLAR Process This course is eligible for Prior Learning Assessment and Recognition (PLAR). PLAR is a process by which course credit may be granted for past learning acquired through work or other life experiences. The PLAR process involves completing an assessment (portfolio, test, assignment, etc.) that reliably demonstrates achievement of the course learning outcomes. Contact the academic school to obtain information on the PLAR process and the required assessment. This course outline and its associated weekly topical(s) may not be reproduced, in whole or in part, without the prior permission of Centennial College. THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 5

6 Topical Outline (subject to change): 1 What is supply chain Chapter 1 Evaluate critically the specific definition of management? Introduction to Supply supply chain management put forward by the The evolution of Chain Management authors of the textbook and to chart the supply chain supply chain for a given firm, based on that management definition; Key issues in supply Trace, with reference to the experiences of chain management particular firms, the evolution of supply chain Case: Meditech management over the last three decades; Surgical Proffer cogent explanations of the three principal reasons why it is very challenging to manage supply chains effectively; Identify the key issues to be addressed in contemporary supply chain management and to demonstrate the logical interconnection among the issues identified; Solve given quantitative problems relating to supply chain management; Conduct rigorous analyses of assigned cases, to propose solutions to the problems 2 Inventory management policy Risk pooling Forecasting demand Case: Steel Works, Inc. Case: Sport Obermeyer Chapter 2 Inventory Management and Risk Pooling Elaborate upon the various reasons why inventory tends to be held by firms; Discuss, with reference to the practices of particular firms and industries, the set of techniques which are used to manage inventory and which together constitute the inventory policy of the firm; Provide a persuasive and detailed example of how risk pooling leads to a reduction in demand variability and consequently to a decrease in safety stock and average inventory; Elaborate upon the four general methods that are used to forecast demand and to indicate the circumstances in which their respective uses might be appropriate; solve given quantitative problems relating to inventory management; Engage in rigorous analyses of assigned cases, to propose solutions to the problems identified, and to persuasively canvass acceptance of the solutions put forward. THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 6

7 3 Network design Chapter 3 Identify the key factors to be considered in Inventory positioning Network Planning determining the physical configuration and Resource allocation infrastructure of supply chains; Specify the data requirements for network Case: The Bis design and the rationale for the inclusion of Corporation each type of data set; Case: H. C. Starck, Demonstrate the capacity to apply Inc. optimization techniques for the configuration of a logistics network; Provide an instructive and detailed illustration of how the optimal positioning of inventory could be achieved within a supply chain; Explain how a firm might source products from its different plants in an operating environment with multiple facilities capable of producing multiple products; Solve given quantitative problems relating to network planning; conduct rigorous analyses of assigned cases, to propose solutions to the problems identified, and to persuasively canvass acceptance of the solutions proposed. 4 Supply contracts for strategic components Supply contracts for non-strategic components Case: American Tool Works 5 The value of information Chapter 4 Supply Contracts Chapter 5 The Value of Discuss the key dimensions of supply contracts; Explain how supply contracts serve as powerful tools for ensuring adequate supply and demand; Describe the different types of supply contracts that could be utilized for strategic components and to identify their respective advantages and limitations; Elaborate upon the different types of supply contracts that could be utilized for nonstrategic components and to stipulate their respective advantages and disadvantages; Solve assigned quantitative problems relating to supply contracts; Analyze assigned cases critically, to propose defensible solutions to the problems identified, and to persuasively canvass the acceptance of the solutions put forward. Explain how contemporary information technology is the overarching enabler of Research and Case Analysis No. 1 (10%) THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 7

8 technology to effective Information effective supply chain management; supply chain Illustrate how the bullwhip effect is typically management created in supply chains and to discuss the The bullwhip effect various ways, including the sharing of centralized demand information, in which the Case: Barilla SpA (A) effect could be minimized; Case: Reebok NFL Discuss how incentives in the supply chain Replica Jerseys: A could be devised to foster high levels of Case for information sharing among all supply chain Postponement members; Present a cogent explanation of how the supply chain could move towards global optimization by utilizing the available information within the chain; Solve assigned quantitative problems relating to the chapter s discourses; Undertake rigorous analyses of assigned cases, to propose solutions to the problems identified, and to persuasively canvass the acceptance of the solutions recommended. 6 Push, pull, and pushpull systems Case: Dell Inc.: Improving the Flexibility of the Desktop PC Supply Chain Case: The Great Inventory Correction Chapter 6 Supply Chain Integration Provide insightful differentiations among the push, the pull, and the hybrid push-pull supply chain paradigms; Discuss the impact of lead time on supply chain paradigms; Explain, with reference to the practices of particular firms, how demand information is integrated into the supply chain planning process; Solve assigned quantitative problems relating to the chapter s discourses; Conduct rigorous analyses of assigned cases, to propose solutions to the problems identified, and to 7a Test 1 N/A N/A N/A N/A 7b Distribution strategies Case: Amazon.com s European Distribution Strategy Chapter 7 Distribution Strategies Compare the distribution strategies of direct shipment, cross-docking, and inventory at warehouse and to specify the conditions under which the deployment of each one would conduce to optimal supply chain effectiveness; Discuss the factors that must be taken into consideration when determining the issue of Simulation No. 1 The Beer Game (10%) THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 8

9 centralized versus decentralized warehouses and distributions centers 8 Midterm Break N/A N/A N/A N/A 9 Distribution strategies Chapter 7 II Distribution Strategies Case: Amazon.com s Chapter 8 European Distribution Strategic Alliances Strategy Strategic alliances in supply chains Three types of strategic alliances Case: How Kimberly- Clark Keeps Client Costco in Diapers Case: Audio Duplication Services, Inc. (ADS) 10 Benefits and risks of outsourcing Procurement strategies Case: Zara Case: Solectron: From Contract Manufacturer to Global Supply Chain Integrator Chapter 9 Procurement and Outsourcing Strategies Identify and expand upon the best practices in distribution with respect to different firms in a variety of industries; Solve given quantitative problems relating to the chapter s discourses; Analyze assigned cases critically, to propose defensible solutions to the problems identified, and to persuasively canvass acceptance of the solutions put forward. Offer a clear conceptualization of strategic alliances in the context of supply chain management; Present an insightful discourse on the general framework used for analyzing strategic alliances and demonstrate its application to the domain of supply chain management; Provide a critical examination of the advantages and limitations of the three types of strategic alliances commonly used in supply chain management, that is, third party logistics, retailer-supplier partnerships, and distributor integration; Identify and elaborate upon the best practices of leading firms from different industries in the matter of strategic alliances; Identify and elaborate upon the benefits and risks associated with outsourcing and to provide supporting argumentation based upon the actual experiences of specific firms; Specify the criteria that a firm should apply in make/buy decision making situations pertaining to components; Analyze the impact of procurement on firm performance and to provide persuasive evidence from the experiences of particular firms; Demonstrate the application of Kraljic s supply matrix to the configuration of the firm s procurement strategies; THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 9

10 Engage in rigorous analyses of assigned cases, to propose solutions to the problems identified, and to persuasively canvass acceptance of the solutions recommended. 11 Risks inherent in Chapter 10 Describe the risks inherent in global supply Research and global supply chains Global Logistics and chains; Case Analysis Case: Wal-Mart Risk Management Discuss, with reference to the practices of No. 2 (10%) Changes Tactics to leading firms, the several approaches that Meet International could be utilized to mitigate the risks in Tastes question; Conduct rigorous analyses of assigned cases, to propose defensible solutions to the problems identified, and to persuasively canvass the acceptance of the solutions proposed. 12 Product development chain vis-à-vis the supply chain Innovative products and functional products Involvement of suppliers in product design The three key components of the design of effective logistics Mass customization and supply chain management Case: Hewlett- Packard: DeskJet Printer Supply Chain Case: Hewlett- Packard Company: Network Printer Design for Universality Chapter 11 Coordinated Product and Supply Chain Design Explain how decisions made in the product development chain of the firm impact the efficiency of the supply chain; Specify the characteristics of innovative products and discuss how the design choices for these products influence supply chain performance; Specify the characteristics of functional products and discuss how the design choices for these products do influence supply chain performance; Assess the advantages of involving suppliers in the product design process; Elaborate upon the three key components of design for cost-effective logistics, that is, economic packaging and transportation, concurrent and parallel processing, and standardization; Provide, with reference to the practices of leading firms, an insightful explanation of how effective supply chain management makes it possible for a firm to embrace mass customization; Analyze assigned cases critically, to propose defensible solutions to the problems identified, and to persuasively canvass the acceptance of the solutions recommended. 13 Supply chain Chapter 12 Explain the contemporary concept of Simulation No. THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 10

11 management and customer value and discuss the various ways 2 The Risk customer value Customer Value in which the several elements of the supply Pool Game Case: Made to Chapter 13 chain system could contribute to the (10%) Measure Smart Pricing enhancement of customer value; Smart pricing and Identify the best practices of leading firms revenue management across different industries in which the supply Case: The Great chain capabilities are leveraged to enhance Rebate Runaround customer value; Demonstrate, with reference to the practices of specific firms, how pricing strategies could be used as significant levers to the effective management the supply chain by managing the demand level for products and services; Solve assigned quantitative problems relating to smart pricing Conduct rigorous analyses of assigned cases, to propose defensible solutions to the problems identified, and to persuasively canvass the acceptance of the proposed solutions. 14 Information technology and supply chain management Decision-support systems Case: The Supply Chain Whirl Chapter 14 Information Technology and Business Processes Present a cogent and comprehensive discourse on how contemporary information technology is the great enabler of effective supply chain management; Explain the linkage among IT strategy, sound business processes, and supply chain performance; Discuss the key desired goals of IT as they relate to supply chain management and its unique requirements; Demonstrate the capacity to use decisionsupport systems in solving specific supply chain problems; Describe the main information technology capabilities required for supply chain excellence; Engage in rigorous analyses of assigned cases, to propose defensible solutions to the problems identified, and to persuasively canvass the acceptance of the solutions put forward. 15 Test 2 N/A N/A N/A N/A THIS COURSE ADHERES TO ALL COLLEGE POLICIES (See College Calendar) 11