Product Support. DealerLink

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Product Support Fax Line 800 537-8742 (For dealer use only) Telephone 877 240-1638 (For dealer use only) Web Site - http://dealerlink/awweblive/login.asp Tim Best, Customer Service Manager, ext.

1 Product Support Fax Line (For dealer use only) Telephone (For dealer use only) Web Site - Tim Best, Customer Service Manager, ext. 1174, tim.best@mastercraft.com Denny Goforth, Service Parts & DealerLink Manager, ext. 1428, denny.goforth@mastercraft.com Mark McLemore, Technical Training Manager, ext. 1186, mark.mclemore@mastercraft.com Bill Gaddis, Representative, ext. 1185, bill.gaddis@mastercraft.com Terry Lawson, Representative, ext. 1424, terry.lawson@mastercraft.com Connie Sweet, Admin. Assistant, ext. 1187, connie.sweet@mastercraft.com Vickie Nichols, RA Returns Clerk, ext. 1422, vickie.nichols@mastercraft.com DealerLink Online parts ordering has become the preferred method for placing your orders. You will find this is extremely accurate, quick and reliable. Orders placed online process automatically and are not dependent upon personnel being off the phone to manually enter the orders. As a result, your order will print that day if it is placed before 2:30 pm. Shipping staff then is able to pull parts, package and prepare your parts for shipping in an efficient manner. Using the DealerLink to order parts is simple and our staff does not have to decipher handwriting, which can sometimes result in the wrong order entry. To access DealerLink, you must read the disclosure information and complete the Dealer- Link agreement, which is found in the DealerLink section of this manual or by contacting Richie Brashears at extension Here are several tips that will help ensure a successful ordering process: Be sure to enter any Search in all caps. Lower case letters will not work. During check-out, be sure to click on the Purchase Order box. Failing to check Purchase Order will prevent the order from being processed. Be sure to click on the agree to terms box under terms and conditions. Again your order will not be placed if this is left blank. If at the end of placing an order you do not receive a sales order number, your order did not go through. Go back and repeat the process, being careful to ensure that you have not overlooked any of the processes just explained.

Service Parts Order Procedures All orders must be placed via DealerLink, or e-mail. Dealer- Link is preferred and you will receive a confirmation by e-mail of your order.

Information necessary when placing your orders by e-mail: NOTE: E-mail orders must be on an order form and complete or they will be returned!

2 Service Parts Order Procedures All orders must be placed via DealerLink, or . Dealer- Link is preferred and you will receive a confirmation by of your order. For dealerships with multiple locations, you must have a separate account number for each location, for order and shipping purposes. Information necessary when placing your orders by NOTE: orders must be on an order form and complete or they will be returned! Product Support Department Hours The department is open Monday through Friday from 8:30 a.m. until 5:00 p.m. (Eastern time zone). We are closed for the usual holidays. Announcements will be sent out for other closures. Calling the Product Support Department If necessary you may contact us by phone. Call for MasterCraft Product Support and Warranty. The connection will respond, Thank you for calling the MasterCraft Product Support Department. Your call may be recorded for quality assurance purposes. Our office hours are 8:30 a.m. to 5:00 p.m. Please listen closely to the following options: (The message will list the reps). You can contact your rep by pressing their number option. If the rep is on another call or away from his/her desk, the call will go to voice mail. Your rep. will return your call as soon as possible. Your parts representative cannot take orders by telephone. Before you call please take a moment to gather all the information you will need. The following information can be very helpful in quickly and efficiently dealing with your inquiry. Your dealer account number. The sales order number in question. The year and specific model of the boat Drop Shipments For your convenience we can drop-ship your orders directly to your customer. We will need a complete address, contact name and phone number. You can also do this on DealerLink. Simply change the Ship To address to the customer s address on the check-out screen. Please be aware of the following requirements if you wish to use this service. There is a $10 charge for each drop-ship order. Motor freight shipments must deliver to a business address.

Shipping/Handling Charges Dealerships are charged actual freight charges for shipments. MasterCraft no longer charges a $10 handling fee, EXCEPT on drop shipments.

3 Shipping/Handling Charges Dealerships are charged actual freight charges for shipments. MasterCraft no longer charges a $10 handling fee, EXCEPT on drop shipments. Replacement Upholstery Upholstery orders must be entered on DealerLink and clear pictures attached. Complete upholstered parts that include rotocast and/or substrates will be available only for a five-year (5) period in the original form and color if available (model years ). Vinyl skins can be ordered for an eight-year (8) period from current model year, if available (model years ). Special Order/Work Order All canvas products are special orders and usually available for a seven-year (7) period. Canvas items are not returnable for credit unless there is a vendor defect regarding fit or color damage and you have a return authorization. No exceptions. Any defective special order item that is authorized a return must be properly packaged to ensure additional damage, dirt and debris does not occur during the return shipment. Any item returned without prior approval or that fails to meet the criteria for return will be returned to the dealer, freight-collect. Damaged Packaging MasterCraft makes every attempt to package and ship goods to arrive in excellent condition. If a package arrives that appears damaged you must file the claim with the freight carrier. Visible, noted loss or damage (Package is damaged externally) Note: It is imperative that damages or loss be noted at the time of arrival. Ask your delivery driver to allow you to inspect all packages and shipping lists before he leaves. You will need to have him signoff on any damaged or missing packages. Most all delivery companies will not pay damages unless the delivery driver confirms in writing at the time of delivery that a package is damaged or missing. Concealed Loss or Damage (Package has no sign of external damage) The term indicates that the loss or damage was discovered after the carrier received a clear delivery receipt. The following information will be required in filing a claim: A claim statement showing the value of the lost or damaged merchandise and how the claim was determined. Bill of lading or freight bill, proof that the carrier transported the freight. Copy of the inspection report. Copy of the invoice or other documents establishing the cost to you of the freight lost or damaged. Parts Return Procedures Limited to parts purchased within 60 days. Pre-authorization must be obtained before any parts are returned. MasterCraft is not responsible for items that are received without a return authorization. If you need to return parts to MasterCraft, please observe the following procedures: to your parts representative a copy of the completed Return Parts Request Form. A Return Authorization will be issued and a confirmation will be e- mailed back to you with the shipping instructions for the return. Once the confirmation is received, write the RA number on the outside of the package. Ship it back according to your instructions. Note the RA# on the pack-slip and enclose a copy with the parts to be returned. Credits for returned parts are subject to inspection. No credit will be issued for used, incomplete and/ or damaged parts. Authorized returns over 30 days since authorization date will be refused and sent back to the dealer.

Re-Stock Fees No re-stocking fee will be applied for returned parts that are: Recalled by the factory. Sent incorrectly by the factory. Damaged due to poor packaging from MasterCraft.

4 Re-Stock Fees No re-stocking fee will be applied for returned parts that are: Recalled by the factory. Sent incorrectly by the factory. Damaged due to poor packaging from MasterCraft. A 20 percent re-stock fee will apply to return parts that are: Ordered incorrectly by the dealer. Duplicated by the dealer. Overstocked at the dealership. At the dealership over 30 days before the request to return. Non-Returnable Parts Work orders such as upholstery or fiberglass are not eligible for return or credit. All electrical parts are non-returnable. Also, any order of any type of parts that has been in your possession more than sixty (60) days is not eligible for return or credit. Basic Inventory Parts Required MasterCraft reasonably expects dealerships to stock and replace basic parts in inventory in order to provide immediate service for customers. Good service equates to better sales as well as customers come to recognize their MasterCraft dealer as a onestop sales, service and maintenance center. Stocking parts ensures that and is required for your CSI rating.

Basic Required Inventory Part Number Description Qty Required 100861...Steering cable 19...1 100862...Steering cable 21...1 100863...Steering cable 24...1 100902...Hose kit 22 hydraulic steering.

5 Basic Required Inventory Part Number Description Qty Required Steering cable Steering cable Steering cable Hose kit 22 hydraulic steering Cylinder, hydraulic steering Fuel module filter Fuel module gasket Fuel module returnless short Fuel module returnless tall Fuel filter Millennium G early Fuel filter Millennium Gen. 3 late Fuel module Fuel module 214V Fuel module Strut 1-1/8 8-bolt investment cast Rudder arm 5.5 short Packing gland dripless shaft Rudder investment cast Rudder investment cast Rudder port Rudder arm Shaft packing 3/16 x4 for 1-1/8 shaft Shaft packing ¼ x4 for 1 shaft Rear drain plug V-drive Drain T-handle only nylon Drain-plug only transom nylon Propeller nut Propeller key ¼ x 1-1/ S...Propeller 13 x 11 RTP 1:1 spline S...Propeller x 15.5 spline S...Propeller 13 x 12 spline S...Propeller x 17.5 spline Shaft with coupler Shaft with coupler Shaft with coupler Shaft with coupler Shaft with coupler Shaft with coupler Bilge pump auto with Deutsch Ballast Pump (Jabsco) Impeller-Jabsco green fits all Jabsco ballast pumps Bilge blower turbo Relay-40 Amp low battery warning/ballast relays Switch, ignition Pick-up paddle wheel , all late model MMDC instrumentation module MMDC-module mini M2 (no Vdig) MMDC-module mini M3 (for Vdig only) MMDC-module mini 2012 (for Vdig only) Switch-kill VDIG 2008 all single engine models Triducer speed/depth/temp Platform release pins Platform release pins Boat Buddy coupler...1

650687...Bearing protector oil bath 14 hub...2 650688...Bearing protector oil bath 15 hub...2 650659...Brake disc pads...2 650697.

..2 651939...Light,back-up LED 07-09...2 Basic Inventory Parts Required Package Dealer P.O.

6 Bearing protector oil bath 14 hub Bearing protector oil bath 15 hub Brake disc pads Caliper-LH side Kodiak w/ceramic pads Caliper-RH side Kodiak w/ceramic pads Taill ight LED Light,back-up LED Basic Inventory Parts Required Package Dealer P.O. # I understand that it is a dealer requirement to purchase the Basic Inventory Parts Required Package. Dealership Name Dealer Number Address Date Dealer Signature Tool List Required for Dealers

Part Number Description 204355 Propeller shaft coupler puller 207600 Propeller puller 180175 Tower mounting wrench Fuel pressure tester MPI Fuel line separator 3/8 Fuel line separator 5/16 Basic

7 Part Number Description Propeller shaft coupler puller Propeller puller Tower mounting wrench Fuel pressure tester MPI Fuel line separator 3/8 Fuel line separator 5/16 Basic socket set Basic Allen head wrench set Basic wrench set/pliers/screwdrivers Digital multimeter (all above tools are available at your local automotive distributor) Diacom Diagnostic Tool. Order Diacom directly from Rinda Technologies at (773) ). Dealer Tool List Order Form Dealer P.O. # I understand that it is a dealer requirement to purchase the Required Tool List for Dealers. Dealership Name Dealer Number Address Date Dealer Signature MasterCraft Boat Company 100 Cherokee Cove Drive Vonore, TN 37885

POLICY AND PROCEDURE MANUAL

Dayton Parts, LLC. P.O. Box 5795 Harrisburg, PA 17110-0795 (800) 233-0899 (800) 225-2159 Fax POLICY AND PROCEDURE MANUAL 1. Contact/Ordering information 2. Business Hours 3. Products 4. Prices 5. Price