Standard Operating Procedure (SOP)

Transcription

1 Procedure Title: Standard Operating Procedure (SOP) SOP Number: Revision Number: PDA Data Collection Authorized For Use At The Following Facilities: All Locations Where TW Services Currently Performs Unloading Of Trailers Purpose: Date Issued: Issued By: Senior Leadership To Standardize Data Collection At The Point Of Receiving Personnel Effected: All TW Inc. Associates Performing Unloading Activities Purpose Of Control: Procedure Is Being Defined In Order To Extract Meaningful, Consistent Data At The Point Of Unloading. All Data Is Used For Billing Purposes As Well As Data Mining Opportunities. Scope: The Procedure Is Required For All Inbound Freight Where A TW Freight Handler Is Being Contracted To Support The Unloading Process. This Procedure Will Apply At All Locations Where TW Services, Inc. Operates As A Contractor. Responsibility: This Procedure Will Be Performed By The Designated Freight Handler As Directed By The Onsite Manager / Supervisor. The Person Responsible For Reviewing That All Data Is Entered Accurately As Per The SOP Will Be The Site Manager. Regional Manager Will Then Perform An Internal Audit On A Monthly Basis To Confirm Adherence To The Policy. Materials And Equipment Needed. HP Ipaq110 or Motorola MC55 1

2 Data Collection Fields Control Ticket Number Date Facility Invoice Carrier Door Number Truck Number Trailer Number Load Purchase Order Number Vendor Product Delivered Appointment Time Door Time Unload Start Time Unload Finish Time Down Time Bills Out Total Cases Items Weight Description And Requirements Needed To Be Entered No Data Entered, Auto Populated Enter Work Performed Date, Drop Down Box Available Facility Number Or Name Auto Populated Shown As Four Letter Code Organization To Be Invoiced, Use Drop Down Box Only, Items In Drop Down Box Are Controlled By Corporate Office Freight Company Arriving At Facility Taken From Name On Truck Cab Or Bill Of Lading Dock Door Where Trailer Was Positioned, Either Numerical Or Alpha All Efforts Should Be Made To Record the Actual Truck Number; If The Load Is A Drop Trailer List Key In Drop. If The Truck Number Is Not Recorded Do Not Leave Blank, Enter NA. Taken From Actual Trailer Being Unloaded, For Bobtail List Tractor Number. All Efforts Should Be Made To Record the Actual Trailer Number. If The Trailer Number Is Not Recorded Do Not Leave Blank, Enter NA. Click On Load Field And Enter Required Information, Swift Transportation Requires Trip Id. No Other Vendor Is Requiring Specific Entry At This Time. Purchase Order Number Used For Internal Purposes (Take From Bill Of Lading Or Receiving Schedule) In Some Locations Purchase Order Is Down Loaded To PDA Via Support Office. Review Attached Site Specific Document For Further Information. Vendor Name From Bill Of Lading, Enter Full Name I.E. General Mills Check Type Of Product, Dry, Frozen, Produce, Meat, Dairy, Floral Etc. Purchase Order Appointment Time, Retrieve From Schedule Or Bill Of Lading Time That Driver Arrived Into The Assigned Unloading Door Actual Time Freight Handler Began Unloading Product Actual Time Freight Handler Completed Unloading And Preparing Product For Receiving Unloading Down Time Enter Appropriate Code, E Equipment Issues, DF Dock Full, EB Warehouse Employee Break Time QC Quality Control Inspections, NS Non Scheduled Delivery Time Bills Were Handed Back To Driver Total Cases Delivered, From Bill Of Lading Number Of Sku s (Stock Keeping Units) On Purchase Order, (Do Not Enter Unless Business Model Requires, See Attached Site Specific Document For Further Information). Total Weight Of Product Delivered To Receiving Warehouse, Taken From Bill Of Lading (Do Not Enter Unless Business Model Requires, See Attached Site Specific Document For Further Information). 2

3 Full / Partial Load Type of Load Chep Pallets Small Pallets Double Stacked Pin Wheeled Pallets From /Start Pallet To / Finished Layers Broken Down Restacks Base Charge Handling Charge Payment Type Total Charge Cash Received Check Number Telephone Number Damages Slip Fee Notes Workers Receiver Name Driver Indicate Full Or Half Truck Based On Pallet Foot Prints And Trailer Size, Any Delivery With 50% Or More Of Foot Print Used = Full Truck, 50% Or Less = Half Truck Indicate If Load Is A Roll Off, Breakdown, Or Floor Load Indicate Number Of Chep Pallets On Delivery, Lading (Do Not Enter Unless Business Model Requires, See Attached Site Specific Document For Further Information). Indicate Number Of Small Pallets On Delivery, Lading (Do Not Enter Unless Business Model Requires, See Attached Site Specific Document For Further Information). Click On Box If Pallets Were Double Stacked Click On Box If Pallets Were Pin Wheeled In The Trailer / Container Enter Number Of Pallets In The Trailer When Unloading Commenced Enter Number Of Pallets On The Dock When Unloading Was Completed Number Of Layers Broken Down Or Built Up, (Do Not Enter Unless Business Model Requires, See Attached Site Specific Document For Further Information). Number Of Pallets Restacked Due To Inferior Pallets Or Other Valid Reason I.E. Damage Etc. Total Base Unloading Fee Addition Handling Charge, I.E. Pallets Broken, Mixed Pallet Etc. Indicate Charge, Cash, Check Indicate Total Charge To Unload Product Indicate Total Cash Received From Carrier Actual Check Number Received From Carrier Indicate Phone Number If Needed Tap On Field To Access Damage Screen Indicate Fee For Slip Load Labor (Do Not Enter Unless Business Model Requires, See Attached Site Specific Document For Further Information). Any Note Of Special Interest Regarding The Delivery Should Be Posted In This Location Name (S) Of TW Employees Who Performed Work Customers Receiving Agent, Checker, Receiver Etc. All Efforts Should Be Made To Indicate Actual Drivers Name. Record Where Possible. If The Driver Number Is Not Recorded Do Not Leave Blank, Enter NA. 3

4 SOP Sign Print Damage Purchase Order Number Restacks Cases Damaged Product Code Description Reason For Damage Comment Picture Continued.. Click On Sign Field And Sign Your Name As The Person Entering The Data Using The Stylus Provided. Click On Print Field To Print Ticket (Receipt) For Driver If There Is Damage On The Delivery Please Tap On The Damage Field, This Will Open The Damaged Input Screen And Present You With Additional Fields To Populate. Purchase Order Number Used For Internal Purposes (From Bill Of Lading) Record Actual Pallets Restacked Due To Poor Pallets, No Damage To Product Received Actual Amount Of Damaged Cases Use Product UPC, Last 5 Digits If Available List Description Of Product I.E. General Mills Cheerios Use Drop Down Box And Appropriate Code 12 Load Shifted 14 Carton Damaged And Crushed Product 22 Improperly Palletized 24 Improperly Secured 26 Inferior Pallets Caused Damaged Product 28 Inferior Pallets / No Damage 32 Does Not Meet Temperature Requirements 34 Does Not Meet Sanitation Requirements 44 TW Mishandled 46 TW Damaged By Equipment 91 Other Enter Any Other Comment That May Be Needed To Explain Damage Take Picture Of Damage Or Bad Pallets With Motorola MC55 And Upload File 4

5 Exception Page Location Field Name Expected Entry Sysco Sacramento Weight Field For Customer Sysco You Must Enter The Total Weight Of The Inbound Freight (From The Bill Of Lading) This Is Used To Calculate Unloading Rate. Sysco (All Sites) Layer Field All Sysco Sites Must Enter In The Amount Of Layers Broken Down. This Field Part Of The Pricing Model. Raley s Sacramento Item Field Total Number Of Item (SKU s) Received Must Be Entered Into The PDA. Data Can Be Retrieved From BOL Or Ti Hi Sheet. US Foods (All Sites) Load Number This Field Is Required For All Company Backhauls And Logistics Loads. US Foods Denver Chep Pallet Field Number Of Chep Pallets Must Be Entered At This Location. Number Should Be Taken From Actual Pallet Count. SOP ALL TW PDA SOP english.docx 5