Parcel Post Compendium Online Saudi Post. SA - Saudi Arabia SAA

Transcription

1 Parcel Post Compendium Online Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 30 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 9 Insured air parcels admitted 10 Marking used for insured parcels 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels Express delivery service 12 Express parcel delivery service provided 12.1 If yes, parcels delivered by special messenger 12.3 Charge collected at time of delivery to addressee Page 1 of 17

2 Parcel Post Compendium Online Parcels with advice of delivery 13 Admission of advice of delivery for 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Supplementary charges - Customs 21 n-dutiable parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency 1000 USD Fragile parcel 15 Fragile parcels admitted Consignment service 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance 23 Customs clearance fee collected for for all items declared at customs 24 Administration fees collected for parcels subject to export customs clearance Name: Function: Address: Mr Khalid I. Al Mohamed General Manager of Operations 8228 King Abdul Aziz Rd. Al Amal, Riyadh Unit 1 Tel: 1: (+966) : (+) Fax: (+) kimohamed@sp.com.sa Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 27 Poste restante service provided Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Page 2 of 17

3 Parcel Post Compendium Online Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Period of retention 32 Period of retention for parcels 32.1 rmal period 1 Month(s) 32.2 Exceptional period 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 1 Month(s) 33.2 Exceptional period 1 Month(s) Office name: Name: Function: Mr Khalid I. Al Mohamed General Manager of Postal Operations Address: 8228 King Abdul Aziz Rd, Al Amal, Riyadh Unit 1 Tel: 1: (+966) : (+966) Fax: (+) kimohamed@sp.com.sa Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed English Arabic Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Documents attached to the parcels bill Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Office name: Name: Function: Postal Operations Mr Fahad Alzahrani Assistent Director of Postal Operations Address: P. O. Box 2552 Riyadh Saudi Arabia Tel: 1: (+966) : (+) Fax: (+) fszahrani@sp.com.sa Service to customers 39 On-line tracking provided 39.1 Web site address to access information Languages in which track and trace information is available English Arabic Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted 35.1 Central office (in destination country) to which requests must be sent Page 3 of 17

4 Parcel Post Compendium Online Office name: Name: Function: Ms Hagerah S. Tokhtah Customer Services Manager Address: 6671 BAASHIN ST, ALBALAD JEDDAH UNIT 1 Tel: 1: (+966) : (+966) Fax: (+) HSTOKHTAH@sp.com.sa CN08@sp.com.sa August 21 Eid Al Adha August 22 Eid Al Adha August 23 Eid Al Adha August 24 Eid Al Adha August 25 Eid Al Adha August 26 Eid Al Adha September 23 National Day Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-14:30 - Tuesday 07:30-14:30 - Wednesday 07:30-14:30 - Thursday 07:30-14:30 - Friday - - Saturday - - Sunday 07:30-14:30 - Languages English Arabic National Holidays 41.1 National holidays National holiday in 2018 Month Day(s) National Holidays - Description June 8 Eid Al Fitr June 9 Eid Al Fitr June 10 Eid Al Fitr Regional Holidays 41.2 Regional holidays Regional holiday in Month Day(s) Regional/Local Holidays Localities and description Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) June 11 Eid Al Fitr June 12 Eid Al Fitr June 13 Eid Al Fitr June 14 Eid Al Fitr June 15 Eid Al Fitr June 16 Eid Al Fitr June 17 Eid Al Fitr Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Localities June 18 Eid Al Fitr August 16 Eid Al Adha August 17 Eid Al Adha August 18 Eid Al Adha Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post August 19 Eid Al Adha August 20 Eid Al Adha Page 4 of 17

5 Parcel Post Compendium Online Office name: IMPC codel: Name: Function: Riyadh Regional Office (Central Post) Mr khalid M. Alkholaefi operations manager Address: 8228 King Abdul Aziz Rd, Al Amal, Riyadh Unit 1 Saudi Arabia Tel: 1: (+966) : (+) Fax: (+) SARUHA kmkholaefi@sp.com.sa Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-21:30 - Tuesday 07:30-21:30 - Wednesday 07:30-21:30 - Thursday 07:30-21:30 - Friday - - Saturday - - Sunday 07:30-21:30 - Observations/Comments Office name: IMPC codel: Name: Function: Dammam Regional Office (Sorting Centre) Mr khalid m. al-awid operations manager, Dammam Address: ST ALAMEER MOHAMMAD BEN SOUD DAMMAM UNIT 1 Tel: 1: (+966) : (+) Fax: (+966) SADMMA kawid@sp.com.sa Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-21:30 - Tuesday 07:30-21:30 - Wednesday 07:30-21:30 - Thursday 07:30-21:30 - Friday - - Saturday 07:30-12:30 - Sunday 07:30-21:30 - Observations/Comments Office name: IMPC codel: Name: Function: Jeddah Regional office (Sorting Centre) Mr Mansour A. AL - Malki operations manager, Jeddah Address: 6671 BAASHIN ST, ALBALAD JEDDAH UNIT 1 Tel: 1: (+966) : (+) Fax: (+966) SAJEDA MAALMALKI@sp.com.sa Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:30-21:30 - Tuesday 07:30-21:30 - Wednesday 07:30-21:30 - Thursday 07:30-21:30 - Friday - - Saturday 07:30-12:30 - Sunday 07:30-21:30 - Observations/Comments Page 5 of 17

6 Parcel delivery standards - Air parcel OE Name Riyadh IMPC Code SARUHA Tel (+966) Fax (+966) Hours of operation Mon, Tue, Wed, Sat and Sun: 07:30-21:30, Thu: 07:30-12:30 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-05:59 Wednesday Thursday Saturday Monday 06:00-23:59 Thursday Saturday Sunday Tuesday 00:00-05:59 Thursday Saturday Sunday Tuesday 06:00-23:59 Saturday Sunday Monday Wednesday 00:00-05:59 Saturday Sunday Monday Wednesday 06:00-23:59 Saturday Sunday Monday Thursday 00:00-05:59 Sunday Monday Tuesday Thursday 06:00-23:59 Sunday Monday Tuesday Friday 00:00-05:59 Sunday Monday Tuesday Friday 06:00-23:59 Monday Tuesday Wednesday Saturday 00:00-05:59 Monday Tuesday Wednesday Saturday 06:00-23:59 Tuesday Wednesday Thursday Sunday 00:00-05:59 Tuesday Wednesday Thursday Sunday 06:00-23:59 Wednesday Thursday Saturday Definition of zones Zone 1: Zone 2: Zone 3: Riyadh Jeddah, Dammam and nearby cities Rest of the Country Arrival at office of exchange: 06:45 Page 6 of 17

7 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Timings indicated as above include the processing time at Customs. 24 hours 2 hrs All Parcels arriving at the OE are subject to Customs Clearance. This is subject to the customer get in touch with the customs. Page 7 of 17

8 Parcel delivery standards - Air parcel OE Name Jeddah IMPC Code SAJEDA Tel (+966) Fax (+966) Hours of operation Sun, Mon, Tue, Wed, and Thu: 07:30-21:30, From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-05:59 Wednesday Thursday Saturday Monday 06:00-23:59 Thursday Saturday Sunday Tuesday 00:00-05:59 Thursday Saturday Sunday Tuesday 06:00-23:59 Saturday Sunday Monday Wednesday 00:00-05:59 Saturday Sunday Monday Wednesday 06:00-23:59 Saturday Sunday Monday Thursday 00:00-05:59 Sunday Monday Tuesday Thursday 06:00-23:59 Sunday Monday Tuesday Friday 00:00-05:59 Sunday Monday Tuesday Friday 06:00-23:59 Monday Tuesday Wednesday Saturday 00:00-05:59 Monday Tuesday Wednesday Saturday 06:00-23:59 Tuesday Wednesday Thursday Sunday 00:00-05:59 Tuesday Wednesday Thursday Sunday 06:00-23:59 Wednesday Thursday Saturday Definition of zones Zone 1: Zone 2: Zone 3: Jeddah Riyadh, Dammam and nearby cities Rest of the Country Arrival at office of exchange: 06:45 Page 8 of 17

9 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Timings indicated as above include the processing time at Customs. 24 hours 2 hrs All Parcels arriving at the OE are subject to Customs Clearance. This is subject to the customer get in touch with the customs. Page 9 of 17

10 Parcel delivery standards - Air parcel OE Name Dammam IMPC Code SADMMA Tel (+966) Fax (+966) Hours of operation Mon, Tue, Wed, Sat and Sun: 07:30-21:30, Thu: 07:30-12:30 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-05:59 Wednesday Thursday Saturday Monday 06:00-23:59 Thursday Saturday Sunday Tuesday 00:00-05:59 Thursday Saturday Sunday Tuesday 06:00-23:59 Saturday Sunday Monday Wednesday 00:00-05:59 Saturday Sunday Monday Wednesday 06:00-23:59 Saturday Sunday Monday Thursday 00:00-05:59 Sunday Monday Tuesday Thursday 06:00-23:59 Sunday Monday Tuesday Friday 00:00-05:59 Sunday Monday Tuesday Friday 06:00-23:59 Monday Tuesday Wednesday Saturday 00:00-05:59 Monday Tuesday Wednesday Saturday 06:00-23:59 Tuesday Wednesday Thursday Sunday 00:00-05:59 Tuesday Wednesday Thursday Sunday 06:00-23:59 Wednesday Thursday Saturday Definition of zones Zone 1: Zone 2: Zone 3: Dammam Riyadh, Jeddah and closeby cities Rest of the Country Arrival at office of exchange: 06:45 Page 10 of 17

11 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Timings indicated as above include the processing time at Customs. 24 hours 2 hrs All Parcels arriving at the OE are subject to Customs Clearance. This is subject to the customer get in touch with the customs. Page 11 of 17

12 Parcel delivery standards - Surface parcel OE Name Riyadh IMPC Code SARUHA Tel (+966) Fax (+966) Hours of operation Saturday to Wednesday hrs to 2130 hrs; Thursday hrs to 1230 hrs From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-05:59 Wednesday Thursday Saturday Monday 06:00-23:59 Thursday Saturday Sunday Tuesday 00:00-05:59 Thursday Saturday Sunday Tuesday 06:00-23:59 Saturday Sunday Monday Wednesday 00:00-05:59 Saturday Sunday Monday Wednesday 06:00-23:59 Saturday Sunday Monday Thursday 00:00-05:59 Sunday Monday Tuesday Thursday 06:00-23:59 Sunday Monday Tuesday Friday 00:00-05:59 Sunday Monday Tuesday Friday 06:00-23:59 Monday Tuesday Wednesday Saturday 00:00-05:59 Monday Tuesday Wednesday Saturday 06:00-23:59 Tuesday Wednesday Thursday Sunday 00:00-05:59 Tuesday Wednesday Thursday Sunday 06:00-23:59 Wednesday Thursday Saturday Definition of zones Zone 1: Zone 2: Zone 3: Riyadh Jeddah, Dammam & nearby cities Rest of the Country Arrival at office of exchange: 06:45 Page 12 of 17

13 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Timings indicated as above include the Customs clearance time as well. 24 hours 2 hrs All Parcels arriving at the OE are subject to Customs Clearance. This is subject to the customer get in touch with the customs. Page 13 of 17

14 Parcel delivery standards - Surface parcel OE Name Jeddah IMPC Code SAJEDA Tel (+966) Fax (+966) Hours of operation Saturday to Wednesday hrs to 2130 hrs; Thursday hrs to 1230 hrs From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-05:59 Wednesday Thursday Saturday Monday 06:00-23:59 Thursday Saturday Sunday Tuesday 00:00-05:59 Thursday Saturday Sunday Tuesday 06:00-23:59 Saturday Sunday Monday Wednesday 00:00-05:59 Saturday Sunday Monday Wednesday 06:00-23:59 Saturday Sunday Monday Thursday 00:00-05:59 Sunday Monday Tuesday Thursday 06:00-23:59 Sunday Monday Tuesday Friday 00:00-05:59 Sunday Monday Tuesday Friday 06:00-23:59 Monday Tuesday Wednesday Saturday 00:00-05:59 Monday Tuesday Wednesday Saturday 06:00-23:59 Tuesday Wednesday Thursday Sunday 00:00-05:59 Tuesday Wednesday Thursday Sunday 06:00-23:59 Wednesday Thursday Saturday Definition of zones Zone 1: Zone 2: Zone 3: Jeddah Riyadh, Dammam and nearby cities Rest of the country Arrival at office of exchange: 06:45 Page 14 of 17

15 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Timings indicated as above include the Customs clearance time as well. 24 hours 2 hrs All Parcels arriving at the OE are subject to Customs Clearance. This is subject to the customer get in touch with the customs. Page 15 of 17

16 Parcel delivery standards - Surface parcel OE Name Dammam IMPC Code SADMMA Tel (+966) Fax (+966) Hours of operation Saturday to Wednesday hrs to 2130 hrs; Thursday hrs to 1230 hrs From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-05:59 Wednesday Thursday Saturday Monday 06:00-23:59 Thursday Saturday Sunday Tuesday 00:00-05:59 Thursday Saturday Sunday Tuesday 06:00-23:59 Saturday Sunday Monday Wednesday 00:00-05:59 Saturday Sunday Monday Wednesday 06:00-23:59 Saturday Sunday Monday Thursday 00:00-05:59 Sunday Monday Tuesday Thursday 06:00-23:59 Sunday Monday Tuesday Friday 00:00-05:59 Sunday Monday Tuesday Friday 06:00-23:59 Monday Tuesday Wednesday Saturday 00:00-05:59 Monday Tuesday Wednesday Saturday 06:00-23:59 Tuesday Wednesday Thursday Sunday 00:00-05:59 Tuesday Wednesday Thursday Sunday 06:00-23:59 Wednesday Thursday Saturday Definition of zones Zone 1: Zone 2: Zone 3: Dammam Riyadh, Jeddah & nearby cities Rest of the Country Arrival at office of exchange: 06:45 Page 16 of 17

17 Customs clearance times: Items subject to customs duty: Items not subject to customs duty: Timings indicated as above include the Customs clearance time as well. 24 hours 2 hrs All Parcels arriving at the OE are subject to Customs Clearance. This is subject to the customer get in touch with the customs. Last validation date: Page 17 of 17