Terminal Appointment Booking System

Transcription

1 POINTS SYSTEM USER GUIDE Terminal Appointment Booking System POINTS SYSTEM USER GUIDE 0 of 11

2 I. WHAT ARE POINTS? Points are units used to pay for business transactions in TABS. (e.g. creating a booking appointment, payment of late fee, etc.) Each account is required to have sufficient points balance in order to make bookings in TABS. 1 Point = 1 Peso II. HOW DO I ACQUIRE POINTS? Acquisition of points can be done through the Points Top-Up process. Step 1 Top up your points using Points Top Up from the Points Menu. Type in the amount you wish to add to your balance. Then click Top up. POINTS SYSTEM USER GUIDE 1 of 11

3 Step 2 You will be redirected to Dragonpay to complete your payment. Here you can click on the drop down selection to choose your payment channel. List of online banks, ATMs and over the counters You can pay using any of the following: POINTS SYSTEM USER GUIDE 2 of 11

4 Step 3 a. Online Banking Option Select Online Bank Login to Online Bank AN ONLINE BANKING ACCOUNT IS REQUIRED TO MAKE AN ONLINE PAYMENT Select Account and Pay On the Dragonpay screen, select the bank or finance source from the list. After selection, enter your bank credentials of the selected bank. POINTS SYSTEM USER GUIDE 3 of 11

5 Once logged in, select the account to be debited for the Points Top-up. Click Pay to complete payment. User will then be redirected back to TABS. Upon successful completion of payment, you will receive a Official Receipt. POINTS SYSTEM USER GUIDE 4 of 11

6 b. Cash Payment Option Select Overthe-Counter Enter address Click Link in & Print Pay CASH at the counter/ ATM Validate Payment On the Dragonpay screen, select the bank or counter for cash payment. After selection, enter address and then click Send instructions via . Please make sure you type in the correct address. POINTS SYSTEM USER GUIDE 5 of 11

7 User will receive an from DragonPay which includes: ü instructions to follow for payment ü link to click once cash payment is complete Confirm payment by clicking the link on the sent by Dragonpay. ü Once the payment is complete, TABS will receive the confirmation from Dragonpay electronically. ü Points will be added to the user account after payment confirmation. POINTS SYSTEM USER GUIDE 6 of 11

8 For certain payment channels, you will need to validate the payment. To validate, click on the link under Step 2: Validate. Points will be added to the user account after Payment confirmation. POINTS SYSTEM USER GUIDE 7 of 11

9 Step 4 To check payment history, you can select Payment under Points Menu. You can also search, refresh and print receipts on this page. III. HOW DO I INCUR POINTS DEBIT? a. Creating a booking Points debit happens when you are making a booking at certain demand zones. Demand zones are classified as: o Free Demand o Medium Demand o High Demand Slots classified under medium and high demand zones are charged at Php and Php 1, respectively. Free demand zone is free of charge. For a complete reference on the demand zone configuration, select Points Window under the Points Menu. On the page, you will find a chart of all the slots and their corresponding demand zone classification. POINTS SYSTEM USER GUIDE 8 of 11

10 Sun Mon Tue Wed Thu Fri Sat FREE P MEDIUM P HIGH P b. Penalties You also incur points debit whenever you are charged with penalty fees due to either late arrival or no show. See penalty fees under Implementing Guidelines. IV. HOW DO I VIEW MY POINTS TRANSACTIONS? You can search you points transactions by clicking on Transactions under the Points Menu. Once you click, you will see your current balance on top of the screen. VIEW YOUR POINTS TO MAKE SURE YOU HAVE SUFFICIENT BALANCE POINTS SYSTEM USER GUIDE 9 of 11

11 Search transactions by selecting parameters such as booking reference, date and point events. KEEP AN EYE ON HOW YOU ARE SPENDING YOUR POINTS V. DO I NEED TO MAINTAIN A MINIMUM POINTS BALANCE? You are no longer required to maintain a minimum balance in your Points Top Up. You only have to ensure that you have sufficient points to make your transactions. TABS checks if you have enough points to proceed. Once balance is negative, you will receive an error message when making a booking. If received, simply click the link to redirect you to the Top Up page. 278 POINTS SYSTEM USER GUIDE 10 of 11

12 VI. SUPPORT Telephone: o loc. 8267, 8268, 8269, 8298 (customer care) o loc. 2480, 2357 (op gates) Website: For payment related issues, contact Dragonpay: o Phone: (02) o support@dragonpay.ph o Dragonpay Support Hours: Monday to Friday - 8:00am to 7:00pm Saturday to Sunday - 9:00am to 6:00pm POINTS SYSTEM USER GUIDE 11 of 11