Management Policy. for Suppliers. Requirements of the Quality Management System of the Supplier. For All Plants of the. Group

Transcription

1 Requirements of the Quality Management System of the Supplier For All Plants of the Group Valid from: Change Status: Replaces Version: Page: ÄS 7 of of 22 Q011/5/ /SF

2 1 Table of Contents Page 1 Table of Contents 2 2 Conditions Object and Purpose Scope Additionally Applicable Documents Related Documents Sources 5 3 Descriptive Part General Information Quality Management System Quality Objectives / Continuous Improvement Specifications Environment Heavy Metal Ban EU Car Directive (2000/53/EC) Supplier Selection and Release Supplier Audit Order Documentation Order and Technical Documentation Contract Review Data Protection Quality Planning Production Management Plan Schedule and Milestone Plan Quality Discussions FMEA Quality Assessment of Design Results Process Capability Test Planning Delivery Certification / Documentation of 22

3 3.5 Sampling Definition Master Sample / Border Sample / Reference Sample Perfomance test Series Monitoring Test Equipment / Measuring Equipment Tests / Re-Qualification Tests Preventive Maintenance Complaints Quality and Delivery Problems Deviations Quality Disturbances Test Report / Complaint Reduction of Incoming Goods Inspections Delivery Rating System Documentation / Product Safety Representative Mandatory Documentation Parts (Safety Symbols) General Documentation Product Safety Representative Tasks of the product safety representative Shipping and Labelling Labelling of Serial Products Packaging and Shipping 19 4 Other Service Performance Warranty, Product Liability, Insurance REACH 21 5 Modification Legend of 22

4 2 Conditions 2.1 Object and Purpose This quality management policy describes the requirements for ensuring quality of purchased parts and materials of the suppliers of IDEAL Automotive GmbH. 2.2 Scope This Quality Management Policy is part of our purchasing conditions and applies to all suppliers of purchased parts and materials that contribute to the IDEAL Automotive GmbH products or are sold as IDEAL Automotive GmbH products; samples and prototype parts are excluded. The scope includes all plants of IDEAL Automotive GmbH. This quality management policy supersedes all previous quality assurance arrangements. 2.3 Additionally Applicable Documents Related Documents The claim for compliance with the following standards and directives in their most current issue has to be considered, even if they are not explained in detail in this quality management policy: - Quality System Requirement QS-9000 and accompanying documentation - ISO TS quality management systems requirements - VDA publication series "Quality Management in the Automotive Industry" - DIN EN ISO 9000 et seqq. "Quality Management and Quality Assurance Atandards" - DIN ISO "Guidelines for Auditing Quality Aystems" - DIN ISO 10012, Part 1 "Management of Test Equipment" - VDI / VDE / DGQ Directive 2618 "Testing Instructions for Test Equipment Checks" - VDI / VDE / DGQ Directive 2619 "Inspection Planning - VDI Directive 2890 "Scheduled Maintenance" - VDA Recommendation DIN EN "Certificate of Material Testing" of 22

5 2.3.2 Sources - CARWIN Continuous Ltd. Unit 1, Trade Link, Western Ave, West Thurrock, Grays, Essex, England (QS-9000 and related manuals) - Association of the Automotive Industry (VDA), Westendstr. 61, Frankfurt / Main - Carl Hanser Verlag, Munich (DIN Standards) - Beuth Verlag, Burggrafenstr, Berlin (DGQ, VDI publications). 3 Descriptive Part 3.1 General Information Quality Management System The supplier is fully responsible for the delivered products and services. To meet this responsibility, the supplier has to prove that a quality management system at least according to the standards of DIN EN ISO 9001 is in place. The goal must be, however, to obtain certification according to ISO / TS and evidence this by certificate. In this process, measures to continually improve and ensure the "0 defects initial quality" have to be developed in particular. The quality management guidelines and specifications provided by IDEAL Automotive GmbH are binding for the supplier. If the supplier realizes that design set in the technical documentation or the prescribed test procedures can be replaced by more appropriate, economical and / or effective procedures, IDEAL Automotive GmbH expects the corresponding suggestions Quality Objectives / Continuous Improvement Quality goals are zero defects through rigorous quality planning and production control with a focus on error prevention and continuous improvement. To that end, the acceptable quality level (AQL) is at 0. This also applies to standard and small parts. Appropriate standards for acceptance testing (e.g. ISO 2859, ISO 3951,...) do not apply. Any exceptions require the written consent of IDEAL Automotive GmbH. In line with a focus on continuous improvement of products and processes, the supplier must specify measurable targets and monitor them (for example, reduce waste; reduce process variations, improvement of process capabilities, etc.) of 22

6 3.1.3 Specifications IDEAL Automotive GmbH reserves the right to agree specifications for the sub-suppliers of its suppliers to specify quality responsibility on a product basis. Optional deviations/changes to specification for sub-suppliers demanded by the supplier require written confirmation by IDEAL Automotive GmbH Environment The processes required to produce the parts as well as the materials used must comply with state-of-the-art science and technology and the relevant legal requirements. The legal limits are merely minimum requirements. Changes in legislation have to be complied with by the supplier without requiring a special notice by IDEAL Automotive GmbH. Findings of studies must be made available to IDEAL Automotive GmbH, if required by law. Improvements in recycling of products (new materials) must be reported to IDEAL Automotive GmbH. An EC Material Safety Data Sheet according to EU 2015/830 has to be attached to first deliveries and delivery changes regarding hazardous substances and auxiliary materials (oils, greases, glues, base material for surface coating, additives for dyes etc.). The same a written notice and complete documentation applies to the supply of materials and parts which release hazardous substances under specific conditions as well as substances that are difficult to dispose of Heavy Metal Ban EC Car Directive (2000/53/EC) The EC Directive includes a ban on cadmium and restricted use of lead, mercury and chromium (VI) in vehicles (passenger cars and commercial vehicles under 3.5 tonnes) for cars that are brought to market after The final determination is made by the transposition into national law. This applies to all vehicles that currently exist, the current range of products and new developments that are brought to market from 07/01/2003. It should be noted that the requirements not only have to be met for all newly developed components, but also all components for which a type approval already has been granted and sampling was performed. Spare parts of vehicles which are not brought to market after 2/7/2003 are not affected of 22

7 You, as our suppliers, are responsible for ensuring that the supplied raw materials and parts meet the requirements of the EC scrapped cars directives. 3.2 Supplier Selection and Release Supplier Audit To check the quality abilities as well as during quality losses, IDEAL Automotive GmbH can perform an on-site supplier System audit according to ISO/TS16949 or an IDEAL Automotive GmbH-specific audit or according to VDA, Volume 6 Part 3 "Process" audit to be carried out at the supplier's. The supplier allows IDEAL Automotive GmbH to visit its manufacturing facilities and access the necessary documentation within the frame of a previously set appointment. If the customer of IDEAL Automotive GmbH is directly affected in case of failure and wishes to visit the manufacturing site, the supplier shall permit this inspection in the presence of IDEAL Automotive GmbH. The supplier shall also be visited by IDEAL Automotive GmbH in case of repeated complaints, massive customer annoyance or anticipated production or delivery stop within 24 hours. The findings of visits and audits shall be treated confidentially and shall not be made available to any third parties. Reasons for a supplier audit can be: - Procurement contract to a new supplier of IDEAL Automotive GmbH - If a supplier of DEAL Automotive GmbH is going to produce a new product - If process-related modifications of facilities, manufacturing sites (organization) or the quality system (duty of disclosure of the supplier) are implemented - If the quality standard of the delivered products is persistently or repeatedly negative For quality matters, the competent IDEAL Automotive GmbH departments provide support and assistance. The responsibility for the quality of the products, however, remains with the supplier. The supplier shall conduct an internal self-audit/process audit every year (the file can be downloaded via with a product audit to VDA 6.3/VDA 6.5 and deliver it to IDEAL upon request. A self-audit according to the formula Q-capability (in the current version) must be carried out for suppliers delivering for IDEAL products for VW-AG of 22

8 3.3 Order Documentation Order and Technical Documentation With the first order, the supplier receives the IDEAL Automotive GmbH technical documentation. The supplier must ensure that the order related documentation (e.g. drawings, CAD data, specifications, testing requirements, etc.), if not available, are ordered in writing from the respective purchasing department of the IDEAL Automotive GmbH. The supplier ensures through its distribution system that all concerned bodies always have the latest version of the IDEAL Automotive GmbH documentation. Invalid/obsolete documents are to be destroyed or returned to IDEAL Automotive GmbH. Provided that delivery sources or manufacturer-specific material designations are prescribed in the technical documentation, and the supplier wants to use other, written consent must be obtained from the IDEAL Automotive GmbH purchasing department Contract Review The supplier examines the manufacturability of the product on the basis of the technical documentation. By accepting the contract, he confirms feasibility and assumes full responsibility for the quality of the product. Deviations from the requirements are only permitted after written approval by IDEAL Automotive GmbH, and thereafter require a change in the order documentation Data Protection The supplier maintains a system which ensures that the technical documents, information and other findings provided by IDEAL Automotive GmbH will not be disclosed to any third parties of 22

9 3.4 Quality Planning Production Management Plans The supplier is obliged to plan its quality management activities. In particular, the planning results are to be documented, where applicable, in the form of a schedule and milestone plan, an FMEA, process flow diagrams, process layouts, production management plans, pre-series and series testing and manufacturing plans, as well as process or work instructions lists of requirements for production facilities, product and process characteristics Schedule and Milestone Plan For newly developed parts, the supplier provides a schedule and milestone plan before the purchase order is placed. This is, after coordination with the IDEAL Automotive GmbH, a binding part of the contract. The schedule and milestone plan must include, where applicable, the following data as a minimum: - Creation of FMEA's - Creation of Test Plans - Provision of Test Equipment - Tool Creation Dates - Out-of-tool Samples (if available) - First Tool Parts - Correction Phase Supplier - Date of First Sampling - Production and Filling System Quality Discussions The quality discussion is used for both coordination of the defined quality requirements and the improvement of quality outcomes. At the discretion of IDEAL Automotive GmbH, quality discussions can be also arranged for in coordination with the supplier during the development and production of parts of 22

10 3.4.4 FMEA An FMEA system Product is to be created for those parts for which the supplier has the design responsibility. An FMEA system Process is to be carried out for all parts. The FMEA system replaces the traditional Design/Process FMEA, and in particular has to be developed as an FMEA system, if processed assembled components or finished products that consist of a series of individual parts are involved. FMEAs of the suppliers are available to IDEAL Automotive GmbH with prior notice. The FMEA creation must be based on VDA Volume 4, Part 2 in its current version. FMEA's must be created on the agreed dates Quality Assessment of Design Results In terms of production error prevention and continuous quality improvement, IDEAL Automotive GmbH plans a quality assessment of the achieved design results (development concept, development samples) as part of design reviews. The quality assessment refers to suppliers who are responsible for the design. Review dates will be set with mutual agreement. The assessment will be compared with the functional requirements and specifications. If the results achieved are deviating from these functional requirements and specifications, the supplier has to develop and implement corrective action Process Capability The supplier carries out process capability studies for all the features that particularly affect the functionality or safety, or have important quality-determining properties. The implementation must be made on the basis of VDA Volume 4, Part 1. The estimated process capability on the basis of pre-production is achieved when the parameters estimated process capability (Pp> 1.67) and foreseeable process capability index (Ppk> 1.67) are met. These parameters must be documented and proven by the supplier during the process of validation. The process capability of serial production is achieved when the parameters estimated process capability (Cp> 1.67) and process capability index (Cpk> 1.33) are met. These parameters are to be documented and proven during serial production with manually of 22

11 guided control charts or statistical process control (SPC). IDEAL Automotive GmbH is allowed to access the documentation upon request. If the index parameters of the process capability cannot be reached, process improvements must be implemented, using all available potentials and using appropriate testing methods so that quality objectives can be met. If defective parts are discovered at IDEAL Automotive GmbH, the supplier shall ensure that the error is stopped immediately by appropriate measures Test Planning If an order has been placed, the manufacturer must create test plans for incoming goods, parts manufacturing, assembly, source and material testing. The test plans can be carried out according to VDI / VDE / DGQ directive All important features of the drawings and technical documents and the function of the parts (if any) have to be incorporated in the test plans. If part-based test equipment/measuring instruments are required, the supplier has to obtain these at its own expense. The test and measuring equipment must be in place before prototype production Delivery Certification / Documentation In accordance with the certification agreements concluded with IDEAL Automotive GmbH, compliance with product specifications must be certified by an approval test certificate according to DIN EN This certificate has to be added to every delivery documentation for a production lot or must be pre-sent by fax of 22

12 3.5 Sampling Definition Initial samples are parts that have been made entirely with standard serial equipment and under standard conditions of serial production. The initial sample date will be communicated to the supplier with the order. The supplier must notify IDEAL Automotive GmbH about expected deviations from this deadline immediately, otherwise IDEAL Automotive GmbH reserves the right to bill all the resulting costs to the supplier. All other samples such as for example prototypes, samples of "pre-production" tools, samples of serial production tools that are not produced under standard serial conditions must be clearly marked as such and do not replace the official initial sample. The initial sample test is carried out with the purpose to release serial production, when all dimensional, material-relevant and function-based criteria have been met, which on the basis of drawings and specifications have been agreed to between IDEAL Automotive GmbH and the supplier. If the test results of the manufacturer show that the parts fail to match drawings and specifications, the manufacturing process must be corrected after clearance with IDEAL Automotive GmbH and new initial samples have to be presented. Exception: IDEAL Automotive GmbH gives its consent to a drawing correction / specification modification, which then leads to a change in the order documents. All agreements that influence measurement and test results shall be made in writing and must be attached to the test report. The initial sampling is carried out in consultation with IDEAL Automotive GmbH either according to VDA 2 or PPAP (QS 9000) with "Submission-Level 2 (latest edition). In parallel with the initial test sample case, the material data is to be documented by the supplier before the initial sampling in the Electronic Material Data System IMDS database of the VDA. Information hereto is available on the Internet: As a matter of principle, the measurement report and material test report must include all specified properties in the drawings (especially in parts samples) and all specifications. In dimensional reporting, the set-up and the basic alignment for complex parts must be provided. The set-up, clamping sequence, alignment, and the tools used must be properly documented and should be fine-tuned with IDEAL Automotive GmbH before the initial sampling of 22

13 Amended initial sample appointment / re-sampling If an initial sample is discarded, rejected or approved only under conditions due to negligence of the supplier, this initial sample must be immediately corrected and presented to IDEAL Automotive GmbH at the stipulated date. IDEAL Automotive GmbH reserves the right to bill all resulting costs to the supplier (e.g. additional expenditure for follow-up testing, costs incurred from final customers etc.). The supplier agrees to do a part history, so that all suppliers and IDEAL Automotive GmbH modifications can be tracked consistently with regard to their installation date. This history has to be made available to the incoming goods inspection department of the respective plant at each amendment without explicit demand. Tooling costs are only paid after successful sampling with grade 1 (passed) and complete IMDS registration Master Sample / Border Sample / Reference Sample Master sample The values given in technical data under "Master sample" for colour, grain, varnishing etc. are binding. The master sample is used for the clear definition of surfaces. All master samples must generally be stored in places that are protected from outside influences. Procurement as well as exchange and replacement campaigns shall be carried out through the IDEAL Automotive GmbH quality management. Border sample Tolerances from the above master sample are set and documented with the aid of "border samples" with the IDEAL Automotive GmbH quality management. Reference sample The reference sample is the last part of a production cycle, and it is kept until the next production cycle starts. Should the building status of a part / product deviate dimensionally, in colour or surface from the technical documentation, this deviation has to be released by IDEAL Automotive GmbH in writing. When authorization is granted and the production quantity is defined, this design status has to be documented with a reference sample of 22

14 3.5.3 Performance test The supplier is obliged to carry out performance tests for all tool-dependent components under his own responsibility at his place (e.g. 2TP-Acceptance Report, Run at Rate, process series, etc. (the file can be downloaded via and the result has to be delivered to IDEAL together with the first-off sample documents. IDEAL reserves the right to be present in this performance test at the supplier's or to check the result there. 3.6 Series Monitoring Test Equipment / Measuring Equipment To ensure test and measurement capability, the supplier is obliged to monitor its test equipment regularly and record the results. The review has to be in line with state-of-theart science and technology (e.g. VDI, VDE, DGQ 2618, DIN / ISO Part 1, etc.) Tests / Re-Qualification Tests The supplier shall ensure, through systematic quality assurance measures, that all products meet the requirements of the drawings and specifications. As such quality assurance measures the following is to be regarded: - Incoming goods inspections - Monitoring of process parameters - Statistical process control (SPC) for efficient processes (where applicable) - 100% inspection for non-capable processes (where applicable) - Materials testing / endurance tests - Audit tests (product audits) - Annual re-qualification tests according to the technical requirements of our supplier specification (unless otherwise agreed). The test reports regarding the re-qualification tests must be made available to IDEAL Automotive within 24 hours upon request. The selection of the necessary measures depends on the manufacturing conditions and product requirements. We reserve the right to perform product inspections and/or acceptance tests by our own or our customers staff at your facilities, if necessary of 22

15 3.6.3 Preventive Maintenance By means of preventive maintenance (eg according to VDI 2890), the supplier shall ensure that the tools, machines and equipment used are always operational and ready for use. 3.7 Complaints Quality and Delivery Problems During production problems or events that could impair quality, delivery date or quantity of the ordered materials, the supplier shall immediately disclose (orally or in writing) all problems. The supplier is required to take measures to ensure a continuous supply of material. Such measures are for example: - Safety stock - Alternative production facilitites - Alternative source of supply of pre-material - Contingency plan Deviations In case of any deviation from the currently valid drawing status, master sample or border sample, the supplier must immediately inform IDEAL Automotive GmbH. He has to inform IDEAL Automotive GmbH in due time and prior to delivery on the nature and extent of the deviation. A special release in writing is issued by the quality management of IDEAL Automotive GmbH. When released, the parts shall be marked on the goods tag with the corresponding indication with regard to: - Type of deviation - Special release, approved, department, name of 22

16 3.7.3 Quality Disturbances For incorrectly supplied parts or materials where the fault unarguably lies with the supplier and which are accepted by the supplier, the supplier is responsible for implementation of the necessary rectifications, repair, conversion and sorting, and has to cover the costs including all resulting costs and required special transports. The time frame for the action is set by IDEAL Automotive GmbH, and a default situation under the statutory scheme may occur. If a shipment is returned to the supplier, a new, binding delivery date for perfect goods shall be determined Test Report / Complaint IDEAL Automotive GmbH test reports or complaints are created when complaints occur. For inquiries about the report / complaint, the test report / complaint number and the responsible officer have to be necessarily provided. To issue an audit report approved by the supplier, a flat fee of 100 is levied. Other costs (see 3.7.3) shall be collected individually. Costs can be: Rejection of PPFB: at cost but min. 250 Visits due to faulty delivery: at cost Repeated audits due to "B" or "C" classification: at cost Complaints: at cost but min. 100 We apply the IDEAL intensification process on internal instruction that can be provided on request Reduction of Incoming Goods Inspections Considering the quality assurance obligations assumed by the supplier, IDEAL will check the incoming consignments only for article numbers, quantities, visible transport damage and obvious defects that can be detected with the customary attention. Samples will not be retained. We will notify the supplier immediately after detecting a defect, at the latest within one calendar week. Sections 377, 381(2) of the German Commercial Code (HGB) are excluded of 22

17 In addition, IDEAL Automotive GmbH shall execute quality-related sample test at goods receipt, depending on the results of the quality assessment tests of both the supplier and the supplier's products, executed by IDEAL Automotive GmbH at regular intervals. 3.8 Delivery Rating System IDEAL Automotive GmbH continuously assesses the quality of the supplied products. All incoming shipments are rated based on the VDA publication series "Quality Management in the Automotive Industry Volume 2". The entire delivery rating system is used to monitor and correct the quality performance of suppliers. The quality of performance is considered as a decisive factor for awarding new contracts. In terms of our assessment of suppliers, we demand 100% compliance of delivery dates and quantities as ordered. Deviations hereto shall have to be agreed orally or in writing with the purchasing agent / dispatcher. The evaluation of quality performance, time and quantity correctness, cooperation, special transport frequency, as well as of existing quality management and environmental certificates is included in the semi-annual supplier evaluation. The supplier will be notified of the assessment results in writing. Special transports must be recorded with a corresponding note on the delivery documents. 3.9 Documentation / Product Safety Representative Mandatory Documentation Parts (Safety Symbols: D / A / <S/C> S R / / L / DS) This paragraph concerns only parts or materials that are issued by the IDEAL Automotive GmbH specifications for suppliers (see Section 3.1.3) and explicitly marked as such. Basis for the implementation of the documentation is the VDA brochure, Volume 1 Documentation-requiring parts for the automotive manufacturers and their suppliers. The symbols show that there is a legal documentation requirement (requiring documentation part). Documentation-requiring parts are products that are expected to bear a special risk under product liability. Parts and their properties are distinctively specified in the IDEAL Automotive GmbH documents. The documentation obligation lies with the supplier of 22

18 The supplier undertakes to file its documentation so that it is possible to fully prove at any time that specifications were met, and appropriate tests were proven and recorded. The documentation requirement extends over a period of at least 15 years or customerspecific duration, and has to be implemented in proper form (e.g. stored in a fireproof metal cabinet); proper care has to be evidenced, if so required (discharge certificate). The documents shall be handed out on request without delay to the IDEAL Automotive GmbH officer and/or the competent authority. This concerns mainly the detection of low flammability in accordance with MVSS 302. The supplier has to conduct annually a D-part audit, and deliver it to IDEAL-Automotive upon request, for components which are marked as D-parts in the supplier specification and for assy parts (ZSB) which are delivered to the VW Group. This procedure is clearly described in the supplier specification for the respective components. The audit checklist for the D-part audit can be downloaded via General Documentation For all parts and features, which do not require documentation, records and regulations have to be kept for at least five years and submitted on request to IDEAL Automotive GmbH. In addition, the respective retention periods required by law have to be respected. The retention periods for documentation-requiring features are covered in VDA Volume 1 Chapter Product Safety Representative The supplier has to appoint internally a product safety representative and his deputy and communicate the telephone number/ addresses to IDEAL Purchasing Department Tasks of the product safety representative 1. Knowledge 1.1 of the product made: of the functional principle, manufacture in detail at his site and intended use at the customer's 1.2 of the Product Safety Act and the Product Liability Law 1.3 of methods for risk assessment 2. Tasks of 22

19 2.1 Contribute to, elaborate and set priorities for removing or avoiding defects which could compromise product safety in the product development phase (prevention of nonconformities) 2.2 Contribute to or initiate and verify design/process FMEAs regarding safety-relevant scopes 2.3 Contribute to new start-ups of products in the scope of "lessons learned" for avoiding nonconformities which would compromise product safety in the fields of manufacturing, assembly and test processes 2.4 Create "lessons learned" check lists for qualified checks of designs and processes under aspects which are relevant for product safety 2.5 Independent execution or initiation of regular manufacturing and product checks of the current series to confirm product safety for use (incl. foreseeable misuse) and starting and following-up of (immediate) measures in the event of relevant nonconformities 2.6 Assessment of failure probabilities and frequency of the respective nonconform product 2.7 In the case of complaint the planned remedy measures, their prompt implementation and sustained effect shall be verified. The effectiveness of the measures has to be confirmed in writing by the supplier's product safety representative. 2.8 The communication (incl. voluntary report) runs via the QA component representative of the customer (QA purchased part organisation or QA product engineering) incl. communication of all details. The product safety representative ensures the quality of the information (unambiguous details on the characteristics of the nonconformity, limitation, failure probability, etc.) and the confidentiality of the communication. 3. Competences 3.1 The product safety representative reports directly to the management, plant manager or the head of the quality assurance department. 3.2 Start procedures to remove components from the running series, e.g. in the case of safety and image relevant complaints (even if they put the use for series delivery at risk due to safety reasons) incl. resource sovereignty for test rig tests, validation, etc Shipping and Labelling Labelling of Serial Products If labelling of parts in the drawing or specification is required, it must be included as requested in the drawing Packaging and Shipping of 22

20 The condition of incoming goods, the packaging and the amount of packaging for purchased parts and materials are reported by IDEAL Automotive GmbH purchasing department. At each packaging unit, a VDA goods tag according to VDA 4902 Version 4 has to be attached. Only with prior written approval (where applicable), the marking of packaging units can be reduced to the following minimum information: - Designation - Part no., Client - Modification Index / Status - Delivery Note No. - Date of Delivery Note - Volume / Quantity - Batch Number - Production Date The manufactured modification status (modification index drawing, where applicable) must generally be indicated on this goods tag and on the delivery note. Further, additional labelling of parts, containers or consignments shall be defined as required by IDEAL Automotive GmbH. Clear instructions for the handling of the goods ("Caution: fragile" or similar) are required. Auxiliaries and additives (glues, primers, activators, etc.) must have a shelf life marking and state a recommended storage temperature. 4 Other 4.1 Service Performance IDEAL Automotive GmbH expects punctuality for the goods deliveries as well as cooperative and flexible responses to short-term requirements. 4.2 Warranty, Product Liability, Insurance Unless a longer warranty period has been specifically agreed or is legally valid, the warranty period for all products supplied to IDEAL Automotive GmbH shall be 24 months after delivery of parts / materials. The supplier is aware that its company and the other IDEAL Automotive GmbH suppliers are in the supply chain of consumer goods. IDEAL Automotive GmbH shall therefore be entitled to the rights according to Sections 478, 479 of the German Civil Code against the supplier of 22

21 The IDEAL Automotive GmbH resulting related warranty costs shall be borne by the supplier. IDEAL Automotive GmbH expects the supplier to familiarize itself about product liability legislation and its related obligations for it. IDEAL Automotive GmbH recommends suppliers to cover product liability claims against them by a respective insurance. 4.3 REACH We are a downstream user of chemicals according to EC Directive 1907/2006 (REACH). If and to the extent that the supplier supplies substances that fall under the application range of REACH-VO, it shall be under obligation to register the substances supplied to us according to the regulations of REACH-VO; we, in turn, shall be required to provide the necessary information. In addition, the supplier shall be under obligation to comply with its notification obligations according to Section 33 REACH-VO for substances of the candidate list with a concentration of more than 0.1 mass %. This applies to products as well as packaging. 5. Modification Legend Index Description of Modification Created by Date 0 Document created B. Ullrich Paragraph added S. Frey Paragraph modified Paragraph modified Paragraph 4.2 modified 2 Paragraph (ISO/TS16949) and B. Ullrich of 22

22 Paragraph (DIN EN10204) updated 3 Paragraph (ISO/TS 16949) added S. Frey Paragraph Production Management Plan modified Paragraph Tool Test Certificate modified Paragraph 3.8 Special Transports added as criteria Paragraph Safety Symbols updated 4 Paragraph Re-Qualification Test added Paragraph Tendered as Requiring Documentation 5 Paragraph Supplier Audit modified E. Hörl S. Frey Paragraph Re-Qualification modified Paragraph Documentation modified Paragraph 4.3 REACH added 6 Paragraph B. Ullrich Paragraph Paragraph Paragraph 3.9. Paragraph Paragraph editorial revision D. Renzing Paragraph D. Renzing of 22