Windstream Communications, Inc. Title Sheet Original Sheet 1. Interexchange Telecommunications Services TITLE SHEET

Transcription

1 Title Sheet Original Sheet 1 TITLE SHEET This price list contains the descriptions, regulations, and rates applicable to the furnishing of service and facilities for telecommunications services provided by Windstream Communications, Inc. (hereafter, Company ) with principal offices at 4001 Rodney Parham Road, Little Rock, Arkansas This price list applies to services furnished within the State of Georgia. This price list may be inspected, during normal business hours, at the Company s principal place of business. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

2 Check Sheet Sixteenth Revised Sheet 1 Replacing Fifteenth Revised Sheet 1 Sheets in this price list are effective as of the date shown at the bottom of respective sheets. Original and revised sheets as named below comprise all changes from the original price list and are currently in effect as of the date on the bottom of this page. SECTION SHEET REVISION SECTION SHEET REVISION Title Sheet 1 Original Check Sheet 1 Sixteenth 5 9 Original TOC 1 First 5 10 First Symbols 1 Original Original Format 1 Original 5 11 First Original Second 1 1 Original Original 1 2 Original Original 1 3 Original Original 2 1 Original First 2 2 Original Original 2 3 Original Original 2 4 Original Original 2 5 Original 5 12 Original 2 6 First 5 13 Original 3 1 Original 5 14 Original 3 2 Original 5 15 First 3 3 Original 5 16 Original * 4 1 Original 6 1 Original 4 2 First 6 2 Original 4 3 Original 6 3 Original 4 4 First 6 4 Original 4 5 First 6 5 Original 4 6 Second 6 6 Original 4 7 Second 6 7 Original 4 8 Second 6 8 Original 4 9 Original 6 9 Original First 7 1 Original Original 7 2 Original 4 10 First 7 3 Original 4 11 First 7 4 Original 5 1 Original 7 5 Original 5 2 Second 7 6 Original 5 3 Original 7 7 Original Original 7 8 Original Original 7 9 Original 5 4 Original 5 5 Original 5 6 Original 5 7 Original 5 8 Original *Included in this filing ISSUED: July 14, 2011 EFFECTIVE: September 1, 2011

3 GPSC No. 3 TOC First Revised Sheet 1 Replacing Original Sheet 1 TABLE OF CONTENTS Page No. Title Sheet... 1 Check Sheet... 1 Table of Contents... 1 Symbols... 1 Format... 1 Section 1 - Technical Terms and Definitions... 1 Section 2 - Rules and Regulations... 1 Section 3 - Description of Service... 1 Section 4 - Rates... 1 Section 5 - Specialized Services, Rates and Regulations... 1 Section 6 - Intrastate Message Telecommunications Services - Formerly STC... 1 Section 7 - Intrastate Service Offerings - Formerly CTC Long Distance Services... 1 ISSUED: March 3, 2008 EFFECTIVE: March 10, 2008

4 Symbols Original Sheet 1 SYMBOLS The Following are the only symbols used for the purposes indicated below: C - Change in Regulation, but No change in Rate or Charges D - Delete or Discontinue I - Change Resulting in an Increase in Rate or Charge M - Moved from Another Location Without Change N - New R - Changes Resulting in a Reduction in Rate or Charge T - Change in Text, but No Change in Rate or Regulation ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

5 Format Original Sheet 1 TARIFF FORMAT A. Sheet Numbering - Sheet numbers appear in the upper right corner of the sheet. Sheets are numbered sequentially. However, new sheets are occasionally added to the price list. When a new sheet is added between sheets already in effect, a decimal is added. For example, a new sheet added between Sheets 14 and 15 would be Sheet B. Sheet Revision Numbers - Revision numbers also appear in the upper right corner of each sheet. These numbers are used to determine the most current sheet version. For example, the 4 th Revised Sheet 14 cancels the 3 rd Revised Sheet 14. Consult the Check Sheet for the sheet currently in effect. C. Paragraph Numbering Sequence - There are nine levels of paragraph coding. Each level of coding is subservient to its next highest level. 2. 2A 2A.1. 2A A.1.1.A. 2A.1.1.A.1 2A.1.1.A.1.(a). 2A.1.1.A.1.(a).I. 2A.1.1.A.1.(a).I.(i). 2A.1.1.A.1.(a).I.(i).(1). D. Check Sheets - When a price list is changed, an updated Check Sheet accompanies the price list filing. The Check Sheet lists the sheets contained in the price list, with a cross reference to the current revision number. When new sheets are added, the Check Sheet is changed to reflect the revision. All revisions made in a given filing are designated by an asterisk (*) on the Check Sheet. The price list user should refer to the latest Check Sheet to find out if a particular sheet is the most current. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

6 Section 1 Original Sheet 1 SECTION 1 - TECHNICAL TERMS AND DEFINITIONS Access Line - An arrangement which connects the customer s location to the carrier s location or switching center. Application for Service - A standard order form which includes all pertinent billing, technical, and other descriptive information which will enable the carrier to provide the communication service as required. Authorization Code - A numerical code, one or more of which are assigned to a customer to enable him/her to access the carrier, and which are used by the carrier both to prevent unauthorized access to its facilities and to identify the customer for billing purposes. Authorized User - A person, firm, corporation, or other entity authorized by the customer to receive or send communications. Billed Party - The party responsible for payment of charges applicable to intrastate calls placed using the carrier s services. Busy Line Interruption - A service that provides operator interruption of voice conversation in progress on a called line. Busy Line Verification - A service that provides operator assistance in determining if a called line is in use. Commission - The term Commission refers to the Public Service Commission of Georgia. Company or Carrier - Windstream Communications, Inc. Customer - The person, firm, corporation or other entity which orders service and is responsible for payment of charges due and compliance with the company s price list regulations. Day - From 8:00 a.m. up to but not including 5:00 p.m. local time Monday through Friday. End User - The term end user denotes an individual who places and/or accepts calls placed over the carrier s services. The end user may or may not be directly responsible for billing of calls, depending upon the payment method selected by the end user. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

7 Section 1 Original Sheet 2 SECTION 1 - TECHNICAL TERMS AND DEFINITIONS Evening - From 5:00 p.m. up to but not including 11:00 p.m., local time Sunday through Friday. Holiday - The Company s recognized holidays are New Year s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. No holiday discounts are included. Local Call - Any call which, if placed by a customer over the facilities of a local exchange telephone company, would not be rated as a toll call. Measured Charge - A charge assessed on a per minute basis in calculating a portion of the charges due for a completed call. Measured Use Service - A charge assessed on a per minute basis in calculating a portion of the charges due for a completed call. Message Telecommunications Service (MTS) - Regular telephone service comprised of Direct Distance Dial and Operated-Assisted calls. Basic long distance service. Mileage - Airline miles between calling areas. The airline mileage distance between the origination and termination of a telephone call. Night/Weekend - From 11:00 p.m. up to but not including 8:00 a.m., local time Sunday through Friday, and 8:00 a.m. up to but not including 5:00 p.m. local time, Saturday. Payment Method - The manner which the customer designates as the means of billing charges for calls using the company s service. Payphone Surcharge A surcharge that applies to completed intrastate, interstate and international long distance calls placed from any domestic payphone used to access the Company s services. This includes calling card service, toll-free service, and prepaid calling card service. The Payphone Surcharge is in addition to any other applicable service charges or surcharges. The Payphone Surcharge does not apply to calls placed from pay telephones at which the Customer pays for the service by inserting coins during the progress of the call. Points of Presence (POP) - Point-of-Presence is the physical point where the LEC facilities and the carrier s leased facilities interconnect or where the T-1.5 digital facility interconnects with the carrier s leased facilities. Service Agreement - Company s standard form for the ordering and acceptance of a customer s request for and commitment to take the company s service offerings pursuant to this price list. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

8 Section 1 Original Sheet 3 SECTION 1 - TECHNICAL TERMS AND DEFINITIONS Switched Access - If the customer s location has a transmission line that is switched through the LEC to reach the carrier s POP, the access is considered switched access. Telecommunications - The transmission of voice communications or, subject to the transmission capabilities of the service, the transmission of data, facsimile, signaling, metering, or other similar communications. Toll Call - Any call extending beyond the local exchange of the originating caller which is rated on a toll schedule by the local exchange telephone company. Travel Card Service - A billing mechanism which enables a subscriber or customer to access the services of the carrier while away from home or office. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

9 Section 2 Original Sheet Undertaking of Company SECTION 2 - RULES AND REGULATIONS Company s services and facilities are furnished for intrastate communications originating at specified points within the State of Georgia under terms of this. Company installs, operates, and maintains the communications services provided hereunder in accordance with the terms and conditions set forth under this. It may act as the customer s agent for ordering access connection facilities provided by other carriers or entities, when authorized by the customer, to allow connection of a customer s location to Company s point-of-presence. Company s services are provided on a monthly basis, unless ordered on a longer term basis, and are available twenty-four hours per day. 2.2 Limitations Service is offered subject to the availability of facilities and the provisions of this Price List Company reserves the right to discontinue furnishing service, or limit the use of service necessitated by conditions beyond its control, or when the customer is using service in violation of the law or the provisions of this All facilities provided under this are directly controlled by Company and the customer may not transfer or assign the use of the service or facilities, except with the express written consent of Company. Such transfer of assignment shall only apply where there is no interruption of the use or location of the service or facilities Prior written permission from Company is required before any assignment or transfer. All regulations and conditions contained in this shall apply to all such permitted assignees or transferees, as well as all conditions for service. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

10 Section 2 Original Sheet Liabilities of the Company SECTION 2 - RULES AND REGULATIONS Company s liability for damages arising out of mistakes, interruptions, omissions, delays, errors, or defects in the transmission occurring in the course of furnishing service or facilities, and not caused by the negligence of its employees or its agents, in no event shall exceed an amount equivalent to the proportionate charge to the customer for the period during which the aforementioned faults in transmission occur Company shall be indemnified and held harmless by the customer against: Claims for libel, slander, or infringement of copyright arising out of the material, data, information, or other content transmitted over the Company s facilities. All other claims arising out of any act or omission of the customer in connection with any service or facility provided by the Company Acceptance of the liability provisions contained in this price list by the Commission does not constitute its determination that the limitation of liability imposed by the Company should be upheld in a court of law, but the recognition that, as it is the duty of the courts to adjudicate negligence claims and rights to recover damages therefor, so it is the duty of the courts to determine the validity of the exculpatory provisions of this price list. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

11 Section 2 Original Sheet Interruption of Lease Facilities Service SECTION 2 - RULES AND REGULATIONS Credit allowance for the interruption of leased facilities service which is not due to the Company s testing or adjusting, negligence of the customer, or to the failure of channels or equipment provided by the customer, are subject to the general liability provisions set forth in 2A.3.1 herein. It shall be the obligation of the of the customer to notify the Company immediately of any interruption in service for which a credit allowance is desired. Before giving such notice, the customer shall ascertain that the trouble is not being caused by any action or omission by the customer and connected to Company s facilities For purposes of credit computation for leased facilities, every month shall be considered to have 720 hours No credit shall be allowed for an interruption of a continuous duration of less than two hours The customer shall be credited for an interruption of two hours or more at the rate of 1/720th of the monthly charge for the facilities affected for each hour or major fraction thereof that the interruption continues. Credit Formula: Credit = A x B - outage time in hours. - total monthly charge for affected facility. 2.5 Restoration of Service The use and restoration of service shall be in accordance with the priority system specified in Part 64, Subpart D of the Rules and Regulations of the Federal Communications Commission. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

12 Section 2 Original Sheet 4 SECTION 2 - RULES AND REGULATIONS 2.6 County - Wide Calling Plan No long distance (toll) charges will be applied to any call between two telephones within the same county Intra county, intralata calls are not processed by carrier Intra county, interlata calls will be exempt from long distance charges Company will only originate and terminate calls in counties where county-wide calling is available as established by the PSC in Docket No U. 2.7 Contested Charges Subject to the conditions described in Section 2A.8 below, for consideration of any disputed charge, a customer must submit in writing to Company within thirty (30) days of the date the bill is issued, the call details and basis for any requested adjustment. Company will promptly investigate and advise the customer as to its findings and disposition. Any undisputed charges must be paid on a timely basis. Any disputed charges that cannot be resolved between a customer and Company may be appealed to the Commission. 2.8 Billing Entity Conditions When billing functions on behalf of Company or its intermediary are performed by local exchange telephone companies, credit card companies or others, the payment of charge conditions and regulations of such companies and any regulations imposed upon these companies by regulatory bodies having jurisdiction apply. 2.9 Returned Check Charge A charge of $10, or applicable state returned check charge, whichever is less, may be applied if a check or draft presented for payment of service is not accepted by the institution on which it is written. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

13 Section 2 Original Sheet 5 SECTION 2 - RULES AND REGULATIONS 2.10 Deposit 2.11 Taxes Company does not require a deposit from the customer. (If deposit is accepted, then as specified by Rule of the Georgia Public Service Commission s Utility Rules.) All federal, state and local taxes (i.e. excise tax, gross receipts tax, sales tax, municipal utilities tax) are billed as separate line items and are not included in the quoted rates Discounts for Hearing Impaired Customers A telephone toll message which is communicated using a telecommunications device for the deaf (TDD) by properly certified hearing or speech impaired persons or properly certified business establishments or individuals equipped with TDDs for communicating with hearing or speech impaired persons will receive, upon request, credit on charges for certain intrastate toll charges placed between TDDs. Discounts do not apply to surcharges or per call add-on charges for operator services when the call is placed by a method that would normally incur the surcharge TDD The credit to be given on a subsequent bill for such calls placed between TDDs will be equal to applying the rate applicable to the next lower rate period TRS The credit to be given on a subsequent bill for such calls placed by TDDs with the assistance of the relay center will be equal to 50% for the rate for the applicable rate period. If either the calling or the called party indicates that either party is both hearing and visually impaired, the call discount shall be discounted 25% of the applicable rate. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

14 Section 2 First Revised Sheet 6 Cancels Original Sheet 6 SECTION 2 - RULES AND REGULATIONS 2.13 Special Promotions The Company may offer, after 7 days notice to the Commission, special promotions of new or existing services or products of limited periods. These promotions will be offered on a completely nondiscriminatory basis with each customer in the classification of service for which the promotion is offered having an equal opportunity for participation, subject to the availability of products, services and facilities Special Arrangements Arrangements may be developed by the Company and, at the Company s discretion, offered on a case-by-case basis taking into account special customer considerations including, but not limited to, volume or term commitments, bundled services, in response to a competitive offering, or for a service not generally offered under this price list. ICB rates and terms will be offered to the Customer in writing and a contract entered into between the Company and the Customer Ordering Under the American Recovery and Reinvestment Act (ARRA) Under certain circumstances, funds provided under the American Recovery and Reinvestment Act of 2009 ("ARRA") may be subject to certain restrictions, requirements and reporting obligations. The Company may be subject to some of these restrictions, requirements and reporting obligations when services and service components are purchased with ARRA funds. In order to comply with the restrictions, requirements and reporting obligations associated with the use of ARRA funds (if any), the Company must be apprised of them before provisioning the services or service components. Accordingly, the services and service components provided under this price list shall not be used to support the performance of any portion of a project or program which has been funded in whole or in part with grants, loans or payments made pursuant to the ARRA, without the prior written agreement of the Company and Customer regarding any specifically applicable terms, conditions and requirements. Customer shall provide the Company with prior written notice before placing any order that may be funded in whole or in part with ARRA funds. If Customer fails to provide such prior written notice of ARRA funding; or if the parties cannot agree on the terms and conditions (if any) applicable to an ARRA funded order; or if any terms, conditions or requirements (other than those to which the Company specifically agrees in such separate writing) are found to be applicable, then the Company may, in its sole discretion, reject such order or immediately terminate the provision of any affected service or service component without further liability or obligation. (N) (N) ISSUED: September 18, 2009 EFFECTIVE: September 26, 2009

15 Section 3 Original Sheet 1 SECTION 3 - DESCRIPTION OF SERVICE 3.1. Message Service Service that is pre-subscribed to business/residential customers Travel Service Within six months after the Effective Date the Company s service will allow customer to gain access to their long distance service from anywhere nationally to anywhere nationally via discount service billed back to customer s office account Timing of Calls The customer s long distance usage charge is based on the actual usage of Company s network. Usage begins when the called party picks up the receiver. When the called party picks up is determined by hardware answer supervision in which the local telephone company sends a signal to the switch or the software utilizing audio tone detection. When software answer supervision is employed, up to 60 seconds of ringing is allowed before it is billed as usage of the network. A call is terminated when the calling party hangs up. All calls with fractional durations are rounded to the next higher minute. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

16 Section 3 Original Sheet Calculation of Distance SECTION 3 - DESCRIPTION OF SERVICE Usage charges for all mileage sensitive products are based on the airline distance between rate centers associated with the originating and terminating points of the call. The airline mileage between rate centers is determined by applying the formula below to the vertical and horizontal coordinates associated with the rate center involved. Company uses the rate centers and associated vertical and horizontal coordinates that are produced by Bell Communications Research in their NPA-NXX V & H Coordinates Tape and Bell s NECA Price List No. 4. FORMULA: (V1-V2) 2 + (H1-H2) Calculation of Distance EXAMPLE: Distance between Miami and New York City - V H Miami 8, New York 4,997 1,408 Difference 3, Square and add: 11,249, ,641 = 12,021,957 Divide by 10 and round: 12,021,957 / 10 = 1,202, = 1,202,196 Take square root and round: 1,202,196 = 1,096.4 = 1,097 miles ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

17 Section 3 Original Sheet Minimum Call Completion Rate SECTION 3 - DESCRIPTION OF SERVICE A customer can expect a call completion rate of not less than 97% during peak use periods for all FGD services Directory Assistance Company does not provide local directory assistance. Access to long distance directory assistance is obtained by dialing for listings within the originating area code and 0 + (area code) for other listings. A flat charge of $0.50 applies for each connected call to directory assistance. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

18 Section 4 Original Sheet 1 SECTION 4 - RATES IntraLATA Charges - Rates applicable to intralata intrastate calls between all points within the same LATA and within the state of Georgia are the same rates charged by the Company for InterLATA calls. The per minute rate for all intrastate calls, in which the distance between the originating point and the terminating point does not exceed 16 miles as calculated as described in section 3A.4, will be $0.00 regardless of time of day, duration of call, or pricing plan chosen. Billing Increments All calls are billed in full minute increments for both initial and additional minutes of use unless otherwise stated. Dial 1 4A.1) Product #1 Flat Rate Plan The price schedules shown below apply as follows: Day (8am - 5 pm Monday - Friday) Evening (5pm - 11 pm Monday - Friday) Night/Weekend (11pm - 8 am Monday - Friday and Weekend through 5pm Sunday) Monthly Usage Range Day Rate Evening Rate Night/Weekend Rate $0 - $ $30 - $ $100 - $ $200 and over This plan is limited to existing customers. 4A.2) Reserved for future use. 4A.3) Product #3 Flat Rate Plan for ALL Times Rate Per Minute for ALL Times: $.15 Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is limited to existing customers. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

19 Section 4 First Revised Sheet 2 Replacing Original Sheet 2 SECTION 4 - RATES 4.4) Product #4 Flat Rate Plan The following flat rates are for residential users of outbound intrastate LDMTS. This rate is applicable for the respective times for calls made within the State of Georgia where technically available. Peak Off-peak Rate per minute $.25 $.15 The times associated with peak for this plan consist of 7:00 a.m. to 7:00 p.m. Monday through Friday. All other times are considered off-peak. Calling Card calls will be billed at $0.35 per minute with no surcharge. This plan is limited to existing customers. 4.5) Product #5 Flat Rate Plan The following flat rate is for residential users of outbound intrastate LDMTS. This rate is applicable for all times for calls made within the State of Georgia where technically available. Rate per Minute: $.15 Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is limited to existing customers at existing locations. (N) 4.6) Product #6 Flat Rate Plan The following flat rates are for residential users of outbound intrastate LDMTS. The rate is applicable for the respective times for calls made within the State of Georgia where technically available. Peak Off-peak Rate per Minute: $.25 $.15 The times associated with peak hours for this plan consist of 8:00 a.m. to 6:00 p.m. Monday through Friday. All other times are considered off-peak. Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is only available to existing customers at existing locations. ISSUED: SEPTEMBER 22, 2006 EFFECTIVE: SETPEMBER 29, 2006

20 Section 4 Original Sheet ) Product #6.1 Flat Rate Plan SECTION 4 - RATES The following flat rates are for residential users of outbound intrastate LDMTS. The rate is applicable for the respective times for calls made within the State of Georgia where technically available. Peak Off-peak Rate per Minute: $.25 $.15 The times associated with peak hours for this plan consist of 8:00 a.m. to 5:00 p.m. Monday through Friday. All other times are considered off-peak. Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is only available to customers who currently subscribe to this plan at their current locations. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

21 Section 4 First Revised Sheet 4 Replacing Original Sheet Product #7 Flat Rate Plan SECTION 4 - RATES Bundled Service Offering - The following intrastate rates will apply to customers who purchase certain bundled service plans: Rate per Minute: $.12 Monthly Fee: $4.00 In certain instances, the monthly fee above will be waived. Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is limited to existing customers. 4.8 Product #8 Flat Rate Plan The following intrastate rate is designed for residential users who purchase certain bundled service plans. The plans could include such Windstream products as wireless, Internet, long-distance and paging. This rate is applicable at all times for calls made within the State of Georgia where technically available. Rate per Minute: $.11 Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is limited to existing customers at existing locations. (N) 4.9 Product #9 Flat Rate Plan The following intrastate rate is designed for residential customers of outbound intrastate LDMTS. This rate is applicable for all times for calls made within the State of Georgia where technically available. Rate per minute: $. 11 Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is limited to existing customers at existing locations. (N) ISSUED: SEPTEMBER 22, 2006 EFFECTIVE: SEPTEMBER 29, 2006

22 Section 4 First Revised Sheet 5 Replacing Original Sheet 5 INTEREXCHANGE TELECOMMUNICATIONS SERVICES SECTION 4 - RATES 4.10 Product # 10 Flat Rate Bundled Plan The following intrastate rate is designed for residential users who purchase certain bundled service plans. The plans could include such Windstream products as wireless, Internet, long-distance and paging. This rate is applicable at all times for calls made within the State of Georgia where technically available. Rate per Minute: $.11 Calling Card calls will be billed at $.35 per minute with no surcharge. This plan includes an $.11 per minute rate for interstate calls. This plan is limited to existing customers Product # 11 Flat Rate Bundled Plan The following intrastate rate is designed for residential users who purchase certain bundled service plans. The plans could include such Windstream products as wireless, Internet, long-distance and paging. This rate is applicable at all times for calls made within the State of Georgia where technically available. Rate per Minute: $.11 Calling Card calls will be billed at $.35 per minute with no surcharge. This plan includes a $.07 per minute rate for interstate calls. This plan is limited to existing customers at existing locations. (N) 4.12 Product #12 Flat Rate Plan The following flat rates are for residential users of outbound intrastate LDMTS. The rate is applicable for the respective times for calls made within the State of Georgia where technically available. Peak Off-peak Rate per Minute: $.20 $.15 The times associated with peak hours for this plan consist of 6:30 a.m. to 6:30 p.m. Monday through Friday. All other times are considered off-peak. This product is only available to current 360 Long Distance, Inc. d/b/a Windstream customers at their current locations. Calling Card calls will be billed at $.35 per minute with no surcharge. ISSUED: SEPTEMBER 22, 2006 EFFECTIVE: SEPTEMBER 29, 2006

23 Section 4 Second Revised Sheet 6 Replacing First Revised Sheet 6 SECTION 4 - RATES 4.13 Product #13 - Windstream 500 Windstream 500 is an add-on to the interstate offering. Windstream 500 is a residential direct-dialed LDMTS calling plan, which offers 500 minutes per month of direct-dialed interstate calling any time of day for a monthly recurring fee. A per minute rate will apply to the customer s intrastate LDMTS calls. Intrastate minutes will not be applied to the 500 interstate minutes. The following rates are applicable for all times for calls made within the State of Georgia where technically available. Rate Per Minute: $0.10 Calling Card Calls, Rate Per Minute (No Surcharge) $0.35 This plan is limited to existing customers at existing locations Product #14 - Flat Rate Plan (Windstream 10) The following flat rate is for residential users of outbound intrastate LDMTS. This rate is applicable for all times for calls made within the State of Georgia where technically available. Rate per Minute: $.10 Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is only offered in conjunction with a corresponding interstate plan. A monthly fee as specified in the Windstream interstate price list applies Product #15 - Residential Bundle Plan The following intrastate/interstate rate is only available to residential users who purchase certain bundled service plans. The plans could include such Windstream products as wireline, Internet, long-distance and paging. The monthly rate will apply for all interstate and intrastate calling, up to 120 minutes per month. Calling above 120 minutes will be billed at the additional Rate Per Minute. 120 Minute Block of Time, Monthly Fee $4.55 Rate per Minute for calling above 120 minutes: $.10 Calling card calls will be billed at $.35 per minute with no surcharge. As of July 17, 2007, this plan is limited to existing customers at existing locations Product #16 - Residential Bundle Plan The following intrastate/interstate rate is only available to residential users who purchase certain bundled service plans. The plans could include such Windstream products as wireline, Internet, long-distance and paging. The monthly rate will apply for all interstate and intrastate calling, up to 300 minutes per month. Calling above 300 minutes will be billed at the additional Rate Per Minute. 300 Minute Block of Time, Monthly Fee $15.55 Rate per Minute for calling above 300 minutes: $.10 Calling card calls will be billed at $.35 per minute with no surcharge. This plan is limited to existing customers at existing locations. (N) ISSUED: July 10, 2007 EFFECTIVE: July 17, 2007

24 Section 4 Second Revised Sheet 7 Replacing First Revised Sheet 7 SECTION 4 - RATES 4.17 Product #17 - Residential Bundle Plan The following intrastate/interstate rate is only available to residential users who purchase certain bundled service plans. The plans could include such Windstream products as wireline, Internet, long-distance and paging. The monthly rate will apply for all interstate and intrastate calling, up to 120 minutes per month. Calling above 120 minutes will be billed at the additional Rate Per Minute. 120 Minute Block of Time, Monthly Fee $4.00 Rate per Minute for calling above 120 minutes: $.05 Calling card calls will be billed at $.35 per minute with no surcharge. As of July 17, 2007, this plan is limited to existing customers at existing locations. (N) 4.18 Product #18 - Residential Bundle Plan The following intrastate/interstate rate is only available to residential users who purchase certain bundled service plans. The plans could include such Windstream products as wireline, Internet, long-distance and paging. The monthly rate will apply for all interstate and intrastate calling, up to 300 minutes per month. Calling above 300 minutes will be billed at the additional Rate Per Minute. 300 Minute Block of Time, Monthly Fee $9.00 Rate per Minute for calling above 300 minutes: $.05 Calling card calls will be billed at $.35 per minute with no surcharge. This plan is limited to existing customers at existing locations Product #19 Residential Offering (Simple Six) Simple Six offers direct-dialed intrastate and interstate LDMTS for a monthly fee to residential users who purchase certain bundled service plans. The plans could include such Windstream Products as wireline, custom calling packages, and long distance. The following rates are applicable for all times for calls made within the State of Georgia where technically available. Monthly Fee: $2.00 Rate Per Minute: $0.11 Calling Card Calls, Rate Per Minute (No Surcharge) $0.35 This plan is limited to existing customers Product #20 Residential Offering (Default Plan A) The following intrastate rate is designed for residential customers of outbound intrastate LDMTS. This rate is applicable for all times for calls made within the State of Georgia where technically available. Rate per minute: $0.10 Calling card calls will be billed at $0.35 per minute with no surcharge. Customers will automatically be placed on this plan if they do not specifically request any other LDMTS rate plan. This plan is limited to existing customers. ISSUED: July 10, 2007 EFFECTIVE: July 17, 2007

25 Section 4 Second Revised Sheet 8 Replacing First Revised Sheet 8 SECTION 4 - RATES 4.21 Product #21 Residential Offering (Connect Unlimited Plan) (T) The following intrastate unlimited plan is designed only for residential customers who subscribe to certain other Windstream bundled services. Customers are also required to subscribe to an Windstream unlimited interstate plan, in order to be eligible for this plan. This plan is for direct dialed one plus residential voice use only. (C) This plan cannot be used for and does not include long distance Internet access, fax machines, softphones or data devices, transcript services, business (whether for-profit or not-for-profit), telemarketing, auto-dialed calling, multi-party conference calls (including 3- way calls), party lines, chat lines, adult entertainment lines, calls to 900 and 976 numbers, and calls to access voice mail or information services. Calls to numbers identified as contrary to or in violation of the above policy will be billed at $0.10 per minute, plus applicable taxes, surcharges and fees. If the Company determines that usage is not consistent with residential voice service, includes excessive usage or usage predominantly during business hours the Company may immediately restrict use or change the customer s long distance plan to the Windstream 10 Plan. If a customer disconnects the minimum required components for the bundled service plans, the customer s account will be converted to the Windstream 10 Plan. This plan does not include directory assistance, calling cards, collect calls, operator services, international calling or toll-free calling services, and additional charges may apply for these services. The per minute rate for Windstream calling card calls under this plan will be as stated below. Windstream reserves the right to cancel or discontinue this plan at any time. Monthly Fee, Unlimited Calling: $10.00 Calling Card Calls, Rate Per Minute (No Surcharge) $0.35 This plan is limited to a maximum of two residential lines. Taxes, fees and other charges apply. (C) 4.22 Product #22 Residential Offering (3 Hour Bundle Plan) The following intrastate/interstate rate is designed for residential users who purchase certain bundled service plans. The plans could include such Windstream products as wireline, custom calling packages, long distance, and/or other Windstream Services. The monthly rate for long distance will apply for all interstate and intrastate calling, up to 180 minutes per month. Calling above 180 minutes will be billed at the additional Rate Per Minute. If a customer disconnects the minimum required components for the bundled service plans, the customer s account will be converted to the Windstream Ten rate of $.10 per minute for all domestic long distance calls. Monthly Fee, 180 Minute Block of Time: $9.00 Rate per Minute for Calling Above 180 Minutes $0.07 Calling Card Calls, Rate Per Minute (No Surcharge) $0.35 This plan is limited to existing customers at existing locations. ISSUED: May 9, 2008 EFFECTIVE: May 16, 2008

26 Section 4 Original Sheet 9 SECTION 4 - RATES 4.23 Product #23 Residential Offering (Default Plan B) The following intrastate rate is designed for residential customers of outbound intrastate LDMTS. This rate is applicable for all times for calls made within the State of Georgia where technically available. Rate per minute: $0.18 Calling card calls will be billed at $0.35 per minute with no surcharge. Customers will automatically be placed on this plan if they do not specifically request any other LDMTS rate plan. This offering is limited to existing customers Product #24 - Flat Rate Plan The following flat rate is for residential users of outbound intrastate LDMTS. This rate is applicable for all times for calls made within the State of Georgia where technically available. Rate per Minute: $.12 Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is only offered in conjunction with a corresponding interstate plan which includes a per minute rate for interstate calls and a monthly fee. This offering is limited to existing customers. ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

27 Section 4 Second Revised Sheet 9.1 Cancels First Revised Sheet 9.1 SECTION 4 - RATES 4.25 Product #25 Residential Offering (Windstream 7) The following flat rate is for residential users of outbound intrastate LDMTS. This rate is applicable for all times for calls made within the State of Georgia where technically available. Rate per Minute: $.07 Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is only offered in conjunction with a corresponding interstate plan. A monthly fee as specified in the Windstream interstate price list applies Product #26 - Residential Offering (Windstream Flex 100) The following block-of time plan provides residential customers with blocks of 100 minutes of combined intrastate and interstate direct dialed outbound calling for a flat monthly rate. Usage in excess of the 100 minute block will be billed as an additional block. Unused minutes in a block do not carry over to the following month. Toll-Free calling service, Operator Service and Calling Card calls are not included in the block. Calling Card service is available at an additional charge as specified below. Monthly Rate, each 100 minute block $5.00 Calling Card Calls, Rate Per Minute (No Surcharge) $ Product #27 - Residential Offering (Windstream 15) The following flat rate is for residential users of outbound intrastate LDMTS. This rate is applicable for all times for calls made within the State of Georgia where technically available. Rate per Minute: $.15 Calling Card calls will be billed at $.35 per minute with no surcharge. This plan is only offered as a retention tool and for promotional purposes Product #28 Residential Offering (Windstream 6) (N) This plan is for direct dialed one plus residential voice use only. Eligible customers must also subscribe to a Windstream residential one-party access line. The following long distance plan provides long distance calling rated on a per minute basis, with no monthly recurring charge. This plan does not include directory assistance, calling cards, collect calls, operator services, international calling or toll-free calling services, and additional charges may apply for these services. The per minute rate for Windstream calling card calls under this plan are as stated below. Windstream reserves the right to cancel or discontinue this plan at any time. Monthly Fee: $0.00 Per Minute Rate $0.06 Calling Card Calls, Rate Per Minute (No Surcharge) $0.35 Taxes, fees and other charges apply. (N) ISSUED: September 17, 2009 EFFECTIVE: September 25, 2009

28 Section 4 Original Sheet 9.2 SECTION 4 - RATES 4.29 Product #29 Residential Offering (Windstream Enhanced Peak/OffPeak) (N) This plan is only available to customers who currently subscribe to this plan at their current locations. Residential customers of Direct Dialed LDMTS service may place outbound intrastate LDMTS calls at the following rates, subject to availability: Rate per Minute: $0.25 Calling Card calls will be billed at $.35 per minute with no surcharge. (N) ISSUED: March 17, 2010 EFFECTIVE: March 24, 2010

29 Section 4 First Revised Sheet 10 Cancels Original Sheet 10 SECTION 4 - RATES 4.2.A Payphone Surcharge (T) $.60 Calling Card Service (Residential and Business) $.60 Toll-Free Service (Residential and Business) $ Minute Prepaid Calling Cards $ Minute Prepaid Calling Cards $ and 90 Minute Prepaid Calling Cards 4.2.B Calling Card Charges (T) The price schedule shown below applies as follows: Day (8am - 5 pm Monday - Friday) Evening (5pm - 11 pm Monday - Friday) Rate Mileage Day Evening Night/Weekend The above rates are limited to existing customers. ISSUED: March 17, 2010 EFFECTIVE: March 24, 2010

30 Section 4 First Revised Sheet 11 Cancels Original Sheet 11 SECTION 4 - RATES 4.2.C Calling Card Service Charges and Surcharges (T) The following are in addition to the usage charges for intralata calls found in the preceding rate table as indicated on Section 4, Sheet 4. Windstream Local Exch. Commercial Classes of Service ALLCARD Calling Card Credit/Charge Card (1) Calling Card Station -Customer Dialed/Automated $.75 $.75 $.75 ISSUED: March 17, 2010 EFFECTIVE: March 24, 2010

31 Section 5 Original Sheet Business One SECTION 5 - SPECIALIZED SERVICES, RATES AND REGULATIONS Business One is a commercial offering for single or multi-location customers using switched or dedicated services on an inbound and/or outbound basis. Special calling card services are also available with this offering. Business One subscribers may utilize the service according to specific contract terms and conditions as described in section 5A.1.1, section 5A.1.2, section 5A.1.3 and section 5A.1.4 for intrastate service Contract Terms and Rates - Plan 1 Customers may select a month-to-month plan, a 1 year $50 plan, or a 1 year $1,000 monthly plan. A Business One Customer selecting a 1 year term must commit to a minimum monthly usage as depicted in Section 5A.1.1.A. This minimum usage threshold applies to every monthly billing period during the selected term, and must be paid regardless of the Customer s amount of usage during other billing periods. Customers selecting a 1 year term may change plans or terminate the service if Customer provides written notice within ninety (90) days of the initiation of service. The Customer shall be held responsible for sixty percent of the value of the contract beyond is ninety (90) day threshold. The following chart lists the contract term length and associated per minute rates and surcharges. The per minute rates listed below are flat rates effective at all times of day. This plan is only available to customers that currently subscribe tothis service at their current location A Switched Rates 1 + Outgoing 1-8XX Incoming Calling Card Calling Card Time Commitment Rate Per Min Rate Per Min Rate Per Min Surcharge Month to Month year commitment $50 per month $1,000 per month ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

32 Section 5 Second Revised Sheet 2 Replacing First Revised Sheet Business One (Cont d) SECTION 5 - SPECIALIZED SERVICES, RATES AND REGULATIONS 5.1.1A A.2 Billing Increments: All 1+ and 1-8XX calls are billed in 6-second Increments with a 30-second minimum. All calling card calls are billed in 60-second increments with a 60-second minimum. Recurring Charges: Such charges will be billed on a monthly basis for the following additional services. Toll Free Monthly Service Fee $ (per dedicated location) Non-validated Project Account code $ 2.50 Validated Account code $ 5.00 Per Toll Free Number $ 5.00 Magnetic Tape or Diskette Billing $ Toll Free Directory Assistance Listing $ Toll Free Features per 800 Number -by originating area code routing $ Time of Day Routing $ Percentage allocation routing $ Real-Time ANI (per dedicated trunk group) $ Dialed Number Identification Service $ A.3 Nonrecurring Charges: Such charges will be billed on a one-time basis for each occurrence of the following services. Non-validated Project Account Code $ Validated Account Code $ Magnetic Tape or Diskette Billing $ Toll Free Features per 800 Number -by originating area code routing $ area service screening (add or change) $ Time of Day Routing $ Percentage allocation routing $ Real-Time ANI (per dedicated trunk group) $ Dialed Number Identification Service $ (D) ISSUED: MAY 31, 2007 EFFECTIVE: JUNE 7, 2007

33 Section 5 Original Sheet 3 SECTION 5 - SPECIALIZED SERVICES, RATES AND REGULATIONS 5.1 Business One (Cont d) B Nonrecurring Installation of Service Charges for Dedicated Services B.1 Installation Postponement Charge The confirmed due date for installation of service may be postponed by the customer according to the following guidelines. Customers will be allowed up to three changes from the original confirmed due date. The sum of the change requests cannot exceed 30 calendar days from the original requested due date. Any request to postpone the due date 30 calendar days beyond the originally scheduled due date will result in the order being cancelled. Standard cancellation fees will be applied and a new order request will need to be submitted. Customers may not request a due date change later than 3 days before the scheduled due date. From this time, the due date is considered firm and Windstream will complete the installation of the facilities as scheduled. Customers will be charged for each requested change to the due date. The charges will be applied on a graduated scale where the closer to the due date the higher the charge. The charges are to be applied as follows: Change Requested Installation Postponement Charge 10 business days before to the due date $ Between 10 and 5 business days before the due $ date Between 5 and 3 business days before the due date $ B.2 Installation Expedite Charge The installation of service can be expedited at the customer s request to decrease the circuit delivery time from the standard provisioning interval. The charge to expedite installation is a one-time fee of $ ISSUED: AUGUST 4, 2006 EFFECTIVE: AUGUST 4, 2006

34 Section 5 Original Sheet 3.1 SECTION 5 - SPECIALIZED SERVICES, RATES AND REGULATIONS 5.1 Business One (Cont d) C Management Reporting Packages (N) a. Description of Features 1. Account Code Summary - Summarizes all calls by account code. 2. ANI/Toll-Free/Calling Card Summary - Summary of long distance usage according to originating numbers, toll-free numbers and calling card numbers. 3. Terminating Area Code Summary - Summary of all area codes dialed during a billing period. Terminating Country Summary - Summary of all countries called during a billing period Most Frequently Called Numbers - Record of the 20 most called numbers, grouped according to originating numbers. 5. Long Duration 1 +/ Calling Card Calls - Listing of all calls longer than twenty minutes, grouped according to originating numbers and/or calling cards. 6. Toll-Free Originating Area Code Summary - Summary of the originating area codes for each toll-free number Most Frequently Called Toll-Free Numbers - Record of the twenty originating numbers that most frequently call the billing telephone number. 8. Longer Duration Toll-Free Calls - Record of calls longer than 20 minutes, grouped according to originating numbers. b. Package Options 1. Option A - Account Code Summary, ANI/Toll-Free Calling Card Summary, and Long Duration 1+/Calling Card Calls. 2. Option B - ANI/Toll-Free Calling Card Summary, Terminating Area Code Summary, Terminating Country Code Summary, and Long Duration 1+/Calling Card Calls. 3. Option C - ANI/Toll-Free Calling Card Summary, Terminating Area Code Summary, Terminating Country Code Summary, 20 Most Frequently Called Numbers, and Long Duration 1+/Calling Card Calls. 4. Option D - ANI/Toll-Free Calling Card Summary, Terminating Area Code Summary, Terminating Country Code Summary, 20 Most Frequently Called Numbers, Long Duration 1+/Calling Card Calls, Toll-Free Originating Area Code Summary, 20 Most Frequently Called Toll-Free Numbers, and Long Duration Toll- Free Calls. (N) ISSUED: SEPTEMBER 22, 2006 EFFECTIVE: SEPTEMBER 29, 2006