Global Standards Management Process (GSMP) year-end report 2016

Transcription

1 Global Standards Management Process (GSMP) year-end report 2016 An update on the previous quarters, key facts and figures. Release 1.0, October December 2016 (Q4) January GS1 AISBL Page 1 of 20

2 Table of Contents 1 Introduction Standards and guidelines are created through the GSMP 4-Step Process Year-end summary Standards Activity Standards delivered in Standards delivered this quarter 1 October 30 December 2016: Standards delivered in previous quarters of Development work in process Work request activity Top work request submitters Work request aging report Standards Development Work Groups Standards Maintenance Groups (SMGs) Mission-specific Work Groups (MSWG) Performance Standards maintenance work Development work Participation GSMP membership Voting Event attendance Quality Due process Consensus Satisfaction survey results GSMP member satisfaction survey GS1 Industry and Standards Event October 2016 satisfaction survey GS1 Member Organisation satisfaction survey GSMP Governance Groups Board Committee for Standards (BCS) members Industry Engagement Steering Committee (IESC) members Architecture Group (AG) members More information January GS1 AISBL Page 2 of 20

3 1 Introduction The Global Standards Management Process (GSMP) is a community-based process for creating deliverables that serve the GS1 community. The deliverables from GSMP are: GS1 standards: documents that trading partners agree to follow in order to achieve interoperability goals. The rules that must be followed are called normative statements. GS1 guidelines: non-normative documents that assist individual organisations in understanding and applying GS1 standards. Collateral materials: other documents that provide an understanding of GS1 standards and GS1 guidelines and how to use them. This report contains the standards and guideline development activity for the calendar year Standards and guidelines are created through the GSMP 4-Step Process Figure 2-1 GSMP process January GS1 AISBL Page 3 of 20

4 Year-end summary GSMP implemented Best in Class in The Industry Engagement Steering Committee launched in January and approved all development work that entered GSMP. Together with the GS1 community, we completed 47 new and updated standards and guidelines with significant improvement in time to market! Standards activity & performance Performance Activity Up 40 % p Top 5 work request submitters Median 80 days to process a work request in a SMG 99% of SMG work orders met service level agreements All development work efforts completed on-time Organization # GS1 Germany 161 1WorldSynce 86 GS1 France 43 GS1 Netherlands 43 Carrefour 37 Development overview Step 1 Step 2 Step 3 Step 4 GSMP Strategic Projects Target Date Steering Group Formation Requirements Standard in Development Collateral Completed GLN Allocation Rules Update Implementation Guideline Apr 2016 UniqueID - GTIN Management Jun 2016 High-Speed Barcode Printing (HSBP) Oct 2016 Ratifiction pending EU decision Electronic Product Code Information Services (EPCIS) v1.2 Standard Tagged Item Performance Protocol (TIPP) Standard (Phase I) Oct 2016 Oct 2016 Application Standard for MRO in Rail (Phase I) Dec 2016 Tagged Item Performance Protocol (TIPP) 3 collateral documents (Phase I) Electronic Product Code Information Services (EPCIS) v1.2 Guideline Dec 2016 Feb 2017 EDI Cash Handling Machine Messages Feb 2017 Participation 11% increase in GSMP member companies On average, double voter participation October GSMP event attendance up 22% from previous Europe event Quality Consensus - 99% of votes cast are affirmative Staff satisfaction is 81%, up from 66% GS1 Member Organizations satisfaction is 73%, up from 65% January GS1 AISBL Page 4 of 20

5 4 Standards Activity 4.1 Standards delivered in Standards delivered this quarter 1 October 30 December 2016: Electronic Data Interchange: Guidance on how to apply a master data approach with GS1 identification keys when using UBL (Universal Business Language) in the new How to apply GS1 keys in UBL messages Guideline Electronic Product Code 1. A new Tagged Item Performance Protocol (TIPP) Configuration Guideline supporting the EPC UHF Gen2 Air Interface Protocol Standard to specify the orientation and placement of tagged items when validating their grade 2. A new Tagged Item Performance Protocol (TIPP) Grade Definitions Guideline supporting the EPC UHF Gen2 Air Interface Protocol Standard, explaining the TIPP grade naming system, and defines the specifications for tagged-item sensitivity and backscatter for each grade 3. A new Tagged Item Performance Protocol Testing Methodology Guideline supporting the EPC UHF Gen2 Air Interface Protocol Standard to define the test procedures used for TIPP tagged-item grade Automatic Identification Data Capture (AIDC): 1. Improvements to the use of the term brand owner in the General Specifications 2. Add the absolute magnification value, in the Symbol Specifications Table 1, of the General Specifications Standard, to improve readability, comprehension and avoid confusion 3. Extensions to the data format of AI 423, in the General Specifications Standard, to allow tracing a meat product through multiple countries 4. Improvements in the General Specifications to issue a duplicate badge, if the badge is lost or stolen. 5. Improvements in the General Specifications Standard to provide accurate and useful measurements for all EAN/UPC symbols and add-on options 6. Updates to the identification of GS1 AI Standards in the General Specifications Standard 7. Incorporate the new GTIN Management in the General Specifications Standard 8. Clarifications to barcode conformance in the General Specifications Standard 9. Clarifications to Direct Part Marking in the General Specifications Standard 10. Additions to identify meat supply chain scenario in the General Specifications Standard 11. Clarifications on how to use an implied decimal point in the General Specifications Standard 12. Remove ambiguity in packaging and identification in the General Specifications Standard 13. A new Global Industry Standard, MRO Identification of Components and Parts in the Rail Industry Application Standard, that describes the Maintenance, Repair and Overhaul process 14. Updates to the General Specifications Standard to incorporate the new MRO Identification of Components and Parts in the Rail Industry Application Standard Global Data Synchronisation (GDS) Package Measurement Rules Standard: Updates for FDA regulations regarding medical devices in the Leveraging GDSN for the FDA Global Unique Device Identifier Database (GUDID) Implementation Guideline Global Product Classification Standard: A bi-annual publication for the GPC Standard, dated December 2016 January GS1 AISBL Page 5 of 20

6 4.1.2 Standards delivered in previous quarters of The following standards were delivered 1 July 30 September 2016: EPCIS & Core Business Vocabulary Standard: Updates to include a mechanism to correct errors and accommodate new visibility business scenarios in the EPCIS v1.2 and CBV v1.2 Standards Automatic Identification Data Capture (AIDC): 1. Align Human Readable Interpretation information in sections 4 and 5 of the General Specifications Standard 2. An update to the GS1 Logistics Label Guideline 3. An update to include loyalty points associated with a coupon in the General Specifications Standard 4. Clarification in the General Specifications Standard on why the Serial Shipping Container Code (SSCC) should be used on cartons 5. Corrections to inconsistencies in the books and serial publication sections of the General Specifications Standard 6. Deprecate the terms VMN, VMN-12, VMN-13, Coupon-12, Coupon-13 in the General Specifications Standard 7. Improvements to the processing of data for GS1 Symbology in the General Specifications 8. Provide a normative definition of the GS1 Company Prefix in the General Specifications Standard Global Data Synchronisation (GDS) Package Measurement Rules Standard: 1. Clarify wording in sections 4 and 5 of the GDSN Packaging Measurement Rules Standard 2. Clarify how to measure surface calculations of a cylindrical trade item Global Product Classification Standard: A bi-annual publication for the GPC Standard, dated June 2016 GDSN Trade Item Implementation Guideline, Release 25.1: Implementation guidance on how to use the class Trade Item Components and Component Information within GDSN GS1 Trusted Source of Data (TSD) & TSD Product Data Modules: Align the B2C Trusted Source of Data Standard with the current GS1 Data strategy The following standards were delivered 1 April 30 June 2016: Global Data Synchronisation Network (GDSN) Standard: GDS Maintenance Release (refer to standard for list of changes) Global Data Synchronisation (GDS) Package Measurement Rules Standard: Clarifications to remove ambiguity in the wording Automatic Identification Data Capture (AIDC): 1. A new guideline for the updated Global Location Number (GLN) Allocation Rules 2. Updates to prohibit the reassignment (reuse) of all GS1 keys for companies in the healthcare industry 3. Updates to the barcode production and quality assessment sections of the General Specifications to reflect current practices 4. Updates to GLN in GS1 DataMatrix to identify wards and store rooms in hospitals January GS1 AISBL Page 6 of 20

7 5. Updates to the GS1 DataMatrix Guideline to reflect the latest GS1 General Specifications, GS1 branding, and corrected errors 6. A new Application Identifier for paperless coupons 7. The Global Trade Item Number (GTIN) Management Standard replaced the GTIN Allocation Rules. The GTIN Management Standard contains a simplified set of 10 rules and associated guiding principles that enable consistent decision-making for GTIN Management. (UniqueID) Additional publications: 1. GS1 Architecture Principles, Release GS1 System Architecture, Release GS1 System Landscape, Release The following standards were delivered 1 January 31 March 2016: Global Product Classification Standard: The biannual publication of the Global Product Classification Standard, Dec-2015 Global Data Synchronisation (GDS) Package Measurement Rules Standard: 1. More specific verbiage for performing conversion 2. Rounding of linear dimension values and clarifications for measuring hanging items in flexible packaging Additional publications: 1. Gen2v2 Interoperability Test Requirements 2. GS1 General Specifications January Publication 4.2 Development work in process 1. Application Standard for Maintenance, Repair and Overhaul Objects in Rail phase 2 (in planning) 2. EANCOM 2002 Edition 2016 (publication target June 2017) 3. Efficient Code List (ECL) GPC (publication target May 2017)EPCIS & Core Business Vocabulary Implementation Guideline (January 2017) 4. GDSN Maintenance Release Suite of Standards (publication target May 2017) 5. GDSN Maintenance Release Suite of Standards (publication target Nov 2017) 6. GDSN Validation Rules (with GDSN Maintenance Release 3.1.3) (publication target May 2017) 7. General Specifications V17 (publication target January 2017) 8. Global Product Classification Standard December Publication (publication target June 2017) 9. GS1 EDI XML maintenance release 3.3 (publication target 2017) 10. GS1 System Architecture, Release 6.0 (publication target Apr 2017) 11. GS1 System Landscape, Release 6.0 (publication target Apr 2017) 12. GS1 XML Maintenance Release 3.3 (publication target February 2017) 13. High-speed Barcode Printing Standard (pending ratification) 14. Product Image Specification 3.0 (publication target March 2017) 15. Tag Data Standard V1.10 (publication target March 2017) Future work planned: GS1 XML Maintenance Release 3.4 EANCOM Major Release January GS1 AISBL Page 7 of 20

8 4.3 Work request activity Work requests (WR) are entered for new standards or modifications to existing standards. 63 work requests were entered this quarter, 535 overall in work requests were processed this quarter, 524 overall in 2016 Figure 4-1 Work requests volume % Increase Figure 4-2 Standards Maintenance Groups volume 48% to GMD SMG T&ES, 3, 1% GPC, 123, 23% ID, 28, 5% GMD, 250, 48% DA, 6, 1% EDI, 118, 22% Work Requests are classified and reported in several ways below: Table 4-1 Work requests submitted for each standard Standard Automatic Identification Data Capture (AIDC) * EDI (Transactional Data) Electronic Product Code (Tag Data Standard & UHF) EPCIS & Core Business Vocabulary (CBV) GDSN Package Measurement Rules Global Data Synchronisation Global Product Classification Global Traceability Standard GS1 Source (Trusted Source of Data) Product Image Specification Other (Process, SmartSearch, New Standard) Total January GS1 AISBL Page 8 of 20

9 Table 4-2 Work request submitted by category Category In Assessment 2 Maintenance Development Total Table 4-3 Work requests submitted by region Region Americas Asia Pacific Middle East & Africa Europe Total Table 4-4 Work requests submitted by member type Member type Global Office Member Organisation Users Total Top work request submitters Figure 4-2 Top submitter organisations (4 year totals) 80% Of all WR submitted Organization year totals GS1 Germany * WorldSync Holdings, Inc GS1 US * GS1 Netherlands * GS1 France * GS1 Canada * GS1 Australia Carrefour GS1 Sweden GS1 Russia * Top 5 MO s January GS1 AISBL Page 9 of 20

10 4.3.2 Work request aging report The implementation of best-in-class improvements has resulted in a significant reduction of work requests in the system over the last 500 days. Work requests not actionable for standards development were either withdrawn, or sent back to the submitter as not actionable for standards development. 126 work requests remain open in GSMP as of 31 December Table 4-5 Overall aging report in days Days open = WR submission to Under Over 500 Total end of quarter GSMP Maintenance GSMP Development Total There are no development work requests in assessment at this time. 4.4 Standards Development Work Groups Standards Development (SD) Groups are responsible for GS1 system development including, developing GS1 standards, GS1 guidelines, and other deliverables that support their deployment. There are two kinds of SD work groups: Standards Maintenance Groups (SMG): SMGs have an indefinite lifetime, are responsible for the on-going maintenance and enhancement of one or more existing GS1 standards or GS1 guidelines. Mission-specific Work Groups (MSWG): MSWGs are formed to do a specific piece of work as described in its charter, which disbands when the work is complete. Mission-specific Work Groups are created for most work efforts of substantial scope. Standards Development Work Group overview: 5 Standards Maintenance Groups (SMGs) are active; Barcodes and Traceability and Event Sharing SMG s are not active at this time 4 Mission-specific Work Groups (MSWGs) are active Standards Maintenance Groups (SMGs) Table 4-6 Standards Maintenance Groups operating Group name Call to action date Group status Barcodes 15 Apr 2010 Inactive Data Accuracy (DA) 15 Apr 2010 Working EDI 15 Apr 2010 Working Global Master Data (GMD) 15 Apr 2010 Working Global Product Classification (GPC) 15 Apr 2010 Working Identification (ID) 15 Apr 2010 Working Traceability and Event Sharing (T&E) 26 May 2011 Inactive January GS1 AISBL Page 10 of 20

11 4.4.2 Mission-specific Work Groups (MSWG) Table 4-7 Mission-specific Work Groups operating Group name Call to action date Group status Application Standard for Maintenance, Repair and Overhaul Objects in Rail 21 Feb 2016 Standard completed/ Phase II is in planning EPC Information Service (EPCIS) 1.1 and Core Business Vocabulary (CBV) 10 Jun 2012 Working High-speed Barcode Printing Tagged Item Performance Protocol (TIPP) 10 Mar Feb 2015 Inactive/standard awaiting EU decision Standard completed/ Phase II is in planning Mission-specific Work Groups closed in 2016 GSMP Mobile Scanning & Digital Shelf Identification (MDID) (formerly on hold). A version of this work was transferred to the UniqueID project (Q1) GLN Allocation Rules MSWG, standard work is complete (Q2) UniqueID GTIN Management Rules, standard work is complete (Q2) 4.5 Performance Work requests are the entry point into the GSMP process to request new standards or modify existing standards per the process and procedures laid out in the GSMP Manual. A Work request becomes a Work Order when it is approved for standards development. The time it takes for a Work Order to be processed in GSMP is measured below Standards maintenance work A Work Order is categorised as maintenance if it is a single, or a group of small changes to an existing standard or guideline, that can be developed in a Standards Maintenance Group. Examples: errata, new EDI code values, new symbol placement rules, GDSN Validation Rules. There are two types of maintenance Work Orders: Maintenance Type 1: Simple changes to a standard, considered on-time if it is completed within 180 days (10 day variance permitted) Maintenance Type 2: Development time is expected to be longer than 180 days. These are considered on-time, if completed within 365 days (10 day variance). January GS1 AISBL Page 11 of 20

12 Standards Maintenance Groups performance 99% of all work orders completed in GS1 Standards Maintenance Groups are completed ontime (within the service level agreement stated above) The median time for a maintenance work request to complete is 80 days Table 4-8 Standards Maintenance Groups work request activity summary Standards Maintenance Group (SMG) Total WR entered in 2016 Total WO closed in 2016 Closed on time Additional time needed % Closed on-time Not completed: Solution exists/bundle/ withdrawn Open WR 31 December 2016 Data Accuracy (DA) % 2 1 Electronic Data Interchange (formerly ecom) Global Master Data (GMD) Global Product Classification (GPC) % % % Identification (ID) % 12 6 Traceability & Event Sharing n/a 1 3 Total % Note: Maintenance on-time performance is measured from the submission date, to the GSMP complete date, and ready for ratification (if applicable). Figure EDI and GMD SMG s 2016 summary and performance Electronic Data Interchange (EDI) Global Master Data (GMD) Median days in development `Top 5 WR submitter Germany France Philips Switzerland August Storch 1WorldSync US France Canada Netherlands Highlights Despite the number of WR s submitted in 2016, XML Maintenance Release 3.3 will be published and ratified on time. An assessment of EANCOM code lists will result in more than 300 Data Maintenance Requests to UN/EDIFACT. The SMG processed 47% of all WR submitted to GSMP in 2016 GDSN Maintenance release went live in November 2016 Aged Validation Rule WR are off Major Release hold and are being processed, , & 2015 WR s are expected to be completed in February 2017 A high volume of WRs received from 1WorldSync, due to global customer implementations January GS1 AISBL Page 12 of 20

13 Figure 4-4 GPC and ID SMG s 2016 summary and performance Global Product Classification (GPC) Identification (ID) Median days in development Top 5 WR submitter Germany Carrefour Netherlands Russia France Global Office US Axicon Germany UK Highlights The GPC Dec-2016 publication adds new Bricks to expand classification in Fruits/Vegetables, Travel Cases/Bags, Books, Textiles, and Cosmetics A new segment Crops was added to support the GS1 Sustainability effort The Barcodes SMG is in the process of being disbanded, and the ID SMG will inherit the responsibilities A new General Specification Standard publication schedule is in development and will be published in January 2017 Figure Data Accuracy SMG s summary and performance * TDS publication dates changed from December 2016 to March 2017 Data Accuracy (DA) Traceability & Event Sharing (T&A) Not active in 2016 Median days in development Top 5 WR submitter Netherlands US Pepsi Seneca n/a Highlights GDSN Package Measurement Rules Standard is a stable standard that does not receive many work requests Note: Traceability & Event Sharing SMG was not active in 2016 Legend: All WR for year are closed WR are still open for year January GS1 AISBL Page 13 of 20

14 4.5.2 Development work A Work Order is categorised as development, if it involves creation of a new standard/guideline, or significant change to existing standard/guideline. Examples: extension to GDSN, a new EPCglobal High Frequency (HF) Air Interface Standard, enhancement to the EPCIS Standard to include aggregation layers, a new barcode symbology, a new Business Message Standard. Development work is on-time, if the work is completed in, or under the estimated time to complete. The estimated completion date is defined in the project plan at the start of the development stage. Table 4-9 Completed development work on-time performance Work Due date per Topic Request project plan Date completed On time GLN Allocation Rules Update Implementation Guideline April 2016 April 2016 Yes GTIN Management Rules Standard (UniqueID) June 2016 June 2016 Yes EPCIS & Core Business Vocabulary Standard, Release 1.2 October 2016 October 2016 Yes Tagged Item Performance Protocol Application Standard October 2016 October 2016 Yes Application Standard for MRO in Rail (Phase I) December 2016 December 2016 Yes Tagged item Performance Protocol Standard (TIPP) 3 collateral documents December 2016 December 2016 Yes (Phase I) Collateral Documents for the Tagged item Performance Protocol Standard December 2016 December 2016 Yes Figure 4-5 Development projects overview for 2016 GSMP Strategic Projects Target Date Step 1 Step 2 Step 3 Step 4 Steering Group Formation Requirements Standard in Development Collateral Completed GLN Allocation Rules Update Implementation Guideline Apr 2016 UniqueID - GTIN Management Jun 2016 High-Speed Barcode Printing (HSBP) Oct 2016 Ratifiction pending EU decision Electronic Product Code Information Services (EPCIS) v1.2 Standard Tagged Item Performance Protocol (TIPP) Standard (Phase I) Oct 2016 Oct 2016 Application Standard for MRO in Rail (Phase I) Dec 2016 Tagged Item Performance Protocol (TIPP) 3 collateral documents (Phase I) Electronic Product Code Information Services (EPCIS) v1.2 Guideline Dec 2016 Feb 2017 EDI Cash Handling Machine Messages Feb 2017 Legend: on-target at risk will not meet target complete Development project risk and issues: EDI Cash Handling Messages: GS1 France and GS1 Germany are actively recruiting 2 manufacturers; Toshiba and Giesecke & Devrient (G&D). The GS1 Legal Department and GS1 Japan are working with Toshiba to sign IP for entry into the working group. Also, the GS1 Legal Department is working with G&D to clarify the EDI Opt-in Agreement for signature and entry into the working group. Requirements development has started, but cannot proceed until the manufacturers are members of the group. The delay in on-boarding the required manufacturers may affect the delivery timeline. The working group and Co-Chairs support a short, aggressive timeline to complete this work. The group will motion shorter process timelines to ensure working at the speed of business. January GS1 AISBL Page 14 of 20

15 5 Participation Participants in GSMP are organisations (companies or other recognised entities); each organisation is represented by one or more individual persons belonging to that organisation. There is no limit to the number of individuals from a single organisation that may participate. Companies not a member of GS1 are non-voting. There are three types of participating members: 1. GSMP community member (non-voting) Company has signed GS1 Intellectual Property (IP) Policy Individual has joined the GSMP group in GS1 Community Room 2. GSMP community member (voting) Company is a member of GS1 Company has signed GS1 Intellectual Property (IP) Policy Individual has joined the GSMP group in GS1 Community Room 3. GSMP Work Group Member Company has signed the GS1 IP Policy Company has signed a group Opt-in Agreement Member has joined the GSMP group in GS1 Community Room 5.1 GSMP membership GSMP has 1451 individual members, a 13% increase this year 80 members are non-voting 943 are from user companies and 508 are from GS1 Member Organisations (MOs) GSMP has 552 member companies, an 11% increase this year 69 member companies are non-voting. Table 5-1 Membership Growth Individuals Companies Table 5-2 Individual membership by interest Table 5-3 Member companies by interest category Interest category # of participants Interest category # of companies Central Banks 12 Central Banks 5 Distributor/Group Purchasing 28 Distributer/Group Purchasing 13 GS1 Member Organisation 508 GS1 Member Organisation 56 Manufacturer 318 Manufacturer 146 Other 145 Other 81 Retailer/Hospital 135 Retailer/Hospital 62 Solution Provider 305 Solution Provider 189 Total 1451 Total 552 January GS1 AISBL Page 15 of 20

16 Table 5-4 Member companies by region Region # of Companies Asia Pacific 44 Europe 276 Middle East & Africa 11 The Americas 221 Total Voting Each company/organisation represents one vote in GSMP, regardless of the number of associates voting. GSMP requirements and standards are approved by community eballots. Each eballot requires approximately 12 votes with additional minimum requirements of supply chain role votes (charter variations may apply). The average number of votes per ballot in 2016 is ballots passed in GSMP this quarter. 5.3 Event attendance GS1 Global Office hosts two events every year for the GS1 community to collaborate face-to-face on industry needs and the development of GS1 standards. These events are: GS1 Standards Event, held in the USA GS1 Industry and Standards Event, held in Europe The GS1 Industry and Standards Event took place 3-8 October 2016 in Brussels, Belgium. Attending the event were 340 individuals representing 128 companies. Individual attendance increased by 22% compared to the previous event held in the Europe. Table 5-5 Event attendance by individual Individual type 2013 Dallas 2013 Lisbon 2014 Atlanta 2014 Rome 2015 Jersey City 2015 Warsaw 2016 Jersey City 2016 Brussels Affiliate, Associates, Auto-ID Lab, other Data Pool and Solution Provider Distributor / Group Purchasing and Manufacturer Global Office Staff GS1 MO Hospital / Retailer Total January GS1 AISBL Page 16 of 20

17 Table 5-6 Event attendance by organisation By organisation 2013 Dallas 2013 Lisbon 2014 Atlanta 2014 Rome 2015 Jersey City 2015 Warsaw 2016 Jersey City 2016 Brussels Affiliate, Associates, Auto-ID Lab, other Data Pool and Solution Provider Distributor / Group Purchasing and Manufacturer Global Office staff GS1 MO Hospital and Retailer Total Quality The GSMP defines quality as the entire process employed to ensure that all GS1 standards are userdriven, globally applicable, royalty-free (to the best of our ability) and that ultimately meets the needs and requirements defined by its members. 6.1 Due process All GSMP groups are expected to follow the processes and procedures specified in the GSMP Manual. A community eballot is used to confirm community consensus to progress a draft standard, or other GSMP deliverable. 6.2 Consensus Decision-making is achieved through consensus, which is defined as approval without sustained opposition. Voting options are yes, no and abstain. Below are measures of due process and consensus in the GSMP: 1. Zero (0) due process infractions 2. 85% of eballots approved this quarter were unanimous, lower than last quarter % of votes cast were affirmative, consistent with last quarter. 6.3 Satisfaction survey results GS1 issues several surveys to measure satisfaction with GSMP. Survey results are structured in three categories: unfavourable = sum of very dissatisfied and fairly dissatisfied neutral favourable = sum of satisfied and very satisfied. Favourable and unfavourable answers are shown in percent using this structure: fav/unfav. Neutral answers are not used in reporting the survey results, they are viewed as opportunities to move a response to favourable. The results of the three surveys are detailed in the next three sections. January GS1 AISBL Page 17 of 20

18 6.3.1 GSMP member satisfaction survey GSMP favourable results increased across the board. Overall satisfaction with GSMP increased to 64% from 57%, with the largest increase in satisfaction with GSMP staff members to 81% from 66%. Figure 6-1 GSMP member satisfaction survey results Table 6-1 GSMP member satisfaction survey results; satisfaction overall, with the staff, and with the process Questions % FAVS/UNFAVS Overall satisfaction with GSMP n/a 66/10 57/7 57/13 64/8 Satisfaction with GSMP staff 80/1 84/6 73/4 66/9 81/2 Efficiency of process 49/15 44/19 39/14 43/17 50/ GS1 Industry and Standards Event October 2016 satisfaction survey Table 6-2 GS1 Event satisfaction survey results Programme activity 2013 Dallas 2013 Lisbon 2014 Atlanta 2014 Rome 2015 Jersey City 2015 Warsaw 2016 Jersey City 2016 Brussels % FAVS/UNFAVS Overall, how satisfied were you with the GS1 Standards Event? How satisfied were you with the event facilities? How satisfied were you with the week's agenda? How satisfied were you with the Tuesday Plenary? 83/3 94/3 84/9 87/5 93/2 93/1 98/2 97/0 94/3 94/2 73/9 60/17 94/2 91/4 99/0 79/6 78/5 83/4 69/16 81/5 75/7 89/11 96/ /5 70/9 72/9 62/8 76/9 68/16 93/7 80/7 Average 83% 85% 75% 73% 85% 85% 97% 89% January GS1 AISBL Page 18 of 20

19 6.3.3 GS1 Member Organisation satisfaction survey Favourable responses from GS1 Member Organisations increased to 73% from 64%; GSMP received no unfavourable responses from GS1 Member Organisation CEOs! Figure 6-2 GSMP MO satisfaction survey results Table 6-3 GS1 MO satisfaction survey results table % FAVS/UNFAVS Questions Overall satisfaction with GSMP 57/5 61/1 75/2 64/1 73/0 7 GSMP Governance Groups 7.1 Board Committee for Standards (BCS) members Vivek Balasubremanian, Amazon Xavier Barras, GS1 France Lori Bigler, J.M. Smucker Co. Elzbieta Halas, GS1 Poland Bernie Hogan, GS1 US Jean-Marc Klopfenstein, Nestlé Miguel Lopera, GS1 Maria Palazzolo, GS1 Australia - Chairperson Juan Antonio Sanfeliu, Manufacturas Antonio Gassol Ulrich Schaefer, GS1 Germany Art Smith, GS1 Canada Wim van Herwijnen, METRO AG Barron Witherspoon, Procter & Gamble Co. Volker Zeiner, B. Braun 7.2 Industry Engagement Steering Committee (IESC) members Loek Boortman, GS1 Netherlands Jeff Denton, Amerisource Bergen Ruediger Hagedorn, Consumer Goods Forum Cédric Lecolley, GS1 France Ana Paula Maniero, GS1 Brazil Steven Pereira, GS1 Australia Halim Recham, GS1 Algeria January GS1 AISBL Page 19 of 20

20 Erin Riggs, Procter & Gamble (CGF) Mike Sadiwnyk, GS1 Canada Virginia Vaamonde, GS1 Brazil Carrie Wilkie, GS1 US Joachim Wilkins, C&A Europe / RSC Commercial Services Mike Yorwerth, Tesco Global 7.3 Architecture Group (AG) members Xavier Barras, GS1 France Henri Barthel, GS1 GO Co Chair Robert Beideman, GS1 GO Marc Cox, Philips Kevin Dean, GS1 Canada Ray Delnicki, GS1 US Vera Feuerstein, Nestle Co Chair Andreas Fuessler, GS1 Germany Mark Harrison, Milecastle Media Dave Harty, Adents Fred Kempkes, Unilever Jens Kungl, Metro Group Seán Lightholder, Walmart Sean Lockhead, GS1 GO Roberto Matsubayashi, GS1 Brasil Staffan Olsson, GS1 Sweden Paul Reid, GS1 UK Pere Rosell, GS1 Spain Sylvia Rubio Alegren, ICA Sue Schmid, GS1 Australia Co Chair Eugen Sehorz, GS1 Austria Gina Tomassi, Pepsico Ken Traub, Ken Traub Consulting Junyu Wang, Fudan Auto-ID Lab Tony Zhang, FSEnet More information Access this document and other GSMP reports at this website: Please contact Eileen Harpell with your questions or suggestions: GSMP@GS1.org January GS1 AISBL Page 20 of 20