THE UNIVERSITY OF UTAH CAMPUS STORE: UTECH. Your on campus solution for Everything Mac.

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1 THE UNIVERSITY OF UTAH CAMPUS STORE: UTECH Your on campus solution for Everything Mac. 1

2 JIM S RETIREMENT After 12 years of dedicated service to the University Campus Community, Jim Lund has taken his well earned retirement. Jim s role at the Campus Store was an instrumental part in developing a unique working relationship with University Departments to acquire technology for the University. As Jim departs to spend his days playing golf, riding his bike, and the several other outdoor sports we know he loved, we are extending our commitment to continuing the level of service you have come to expect with Jim. With the addition of two new UTech Representatives aimed at providing our community with exceptional customer service and the opportunity to purchase computers and technology at substantial savings through educational pricing, we are eagerly looking forward to building a strong relationship with university departments. 2

3 INTRODUCTION TO THE NEW OUTSIDE REPRESENTATIVES. 3

4 MICHAEL PERRINO 7 years of IT related experience in desktop support and security access. 12 years of sales and marketing experience. 5 Years of executive account management. 4

5 MICHAEL PERRINO Computer Specialist Phone: Cell: TBA Fax:

6 COVERING LOWER CAMPUS TERRITORY 6

7 IAN MACDONALD 10 years of academic IT experience. Managed a 32 seat computer lab. Managed Service and Repair technicians for Staples. Background in business management and and computer sciences. 7

8 IAN MACDONALD Computer Specialist Phone: Cell: TBA Fax:

9 UPPER CAMPUS, UNIVERSITY MEDICAL CENTER, AND RESEARCH PARK 9

10 NEW UTECH SPECIAL ORDER STAFF. Steve Ryerson Manager Michael Perrino Lower Campus Contact Ian MacDonald Upper Campus Contact Derek Larsen Inside Sales and Order Processing Matt Lane Sales Processing Justin Rea Delivery Driver 10

11 INSIDE REPRESENTATIVES The inside Reps are available to answer any question you may have regarding your orders when you primary Rep is out of the office. They also will be the primary contact for order status, billing, and shipping information. Derek Larsen Inside Contact and Order Precessing Supervisor Phone: Fax: Matt Lane Order Processing Phone: Justin Rea Delivery Driver 11

12 OUR COMMITMENT TO EXCEPTIONAL CUSTOMER SERVICE Improved Handling of Sales Orders. Improved process for taking customer orders Easier to read sales order forms. Quicker and more accurate tracking for order status. 12

13 OUR COMMITMENT TO EXCEPTIONAL CUSTOMER SERVICE Quicker Turn Around Time. We are currently working to develop and implement new order processing methods that will allow us to reduce the amount of time between order placement and delivery. 13

14 OUR COMMITMENT TO EXCEPTIONAL CUSTOMER SERVICE Accessibility of Order Information Improved accuracy of order statuses. Timely updates of a change in order status. Specialist available to contact for order information. 14

15 APPLE INVENTORY. The Campus Store U Tech strives to keep an appropriate level of inventory on hand for standard Apple systems and accessories. All items in stock can be delivered within one business day. Any items offered by Apple for educational sales and not in stock at U Tech can be special ordered. 15

16 WHY BUY FROM THE CAMPUS STORE? 16

17 KEEP IT ON CAMPUS Support the U of U Departments by keeping dollars local. Reduce the U s carbon foot print by eliminating trips off campus. Receive educational pricing. Personal customer service by professionals that understands your department s mission and needs. 17

18 MORE REASONS TO BUY FROM THE CAMPUS STORE Dedicated Representative We ll handle the paperwork. Free delivery and Pick Up No need to search out vendors for the best pricing. We ll do it for you. Just tell us what you need 18

19 Questions? 19