DSU Tech Manager Recruitment Pack.

Transcription

1 DSU Tech Manager Recruitment Pack

2 Re : DSU Tech Manager Thank you for your interest in the role of DSU Tech Manager at De Montfort University Students Union. Please find contained in this recruitment pack the following:- Role Summary and Background Job Specification Person Specification Please read the information provided. When applying, please provide quantifiable examples of how you meet the different sections of the Person Specification paying particular attention to the Essential requirements. Please then complete and return the application form provided either via to dsureception@dmu.ac.uk or drop it off at the DSU Reception desk, First Floor, Campus Centre Building, Leicester. Alternatively, please post to:- Lisa Brown People and Organisational Development Manager De Montfort University Students Union Ltd First Floor Campus Centre Building Mill Lane Leicester LE2 7DR Again, thank you for your interest in working for DSU and we look forward to receiving your application. Yours faithfully Lisa Brown People and Organisational Development Manager

3 ROLE SUMMARY AND BACKGROUND De Montfort Students Union runs a successful on campus IT service centre, known as DSU Tech. Students either purchase a membership package each year (or pay for each visit) which provides all round cover for their PC or laptop. DSU seeks an experienced IT professional to run this operation. Under the supervision of the Chief Executive Officer and working with the commercial services department, you will be responsible for the running and management of the service and retail unit, diagnosing and solving problems related to laptops and various IT devices. You will be educated to degree level. You will have a proven track record of working within a Tech / IT repair environment and experience of troubleshooting and providing advice on PC related issues. A can do attitude and an enthusiasm to work in a University / student environment are paramount. Recruitment Schedule Applications close Friday, 22 August 2014 at 12midday Shortlisting Week commencing 25 August 2014 Start date As soon as possible, subject to notice period

4 JOB SPECIFICATION Job title: Department: Salary : Hours of Work: Responsible to: Supervision: Purpose of Post: DSU Tech Manager Commercial Services 18,549 to 22,029 per annum 37 hours per week Chief Executive Officer Tech Assistant Student Staff / Frontrunners Under the supervision of the Chief Executive Officer and working with the commercial services department, you will be responsible for the running and management of the DSU Tech department and retail unit, solving and troubleshooting problems related to laptops and IT devices. MAIN DUTIES AND RESPONSIBILITIES Tech Service To be responsible for the DSU Tech retail service to all campus customers including, but not limited to, staff and students. We also serve the general public. To handle all technical support requests and fix complex IT, laptop, phone, tablet faults and troubleshoot all computer issues including diagnostics, hardware and software repairs. To resolve problems with internet, applications, Windows, Linux, Apple, Drivers, Viruses, malware and adware. To provide specialist advice to customers on faults and provide and sell recommendations to resolve issues. To be responsible for sourcing all hardware and software requirements in keeping with deadlines and budget. To keep up to date on latest trends and solutions in technology-related matters. To maintain client confidentiality and keep up to date with computer law and the Computer Misuse Act To regulate software licensing for clients and DSU, within legal requirements. To be responsible for and oversee the retail provision within the service including serving customers and operating the till.

5 To be responsible for product ranges and profit margins, working with suppliers to ensure the best deals possible. To order and maintain stock for the shop, receiving deliveries and dealing with associated paperwork. To ensure stock takes are completed as requested by the Finance Office. To ensure Tech is effectively marketed to the membership, using internal and external resources available relating to service, promotions and memberships. To work with Finance in terms of paypal and streamline services for the Union. To be responsible for budget preparation, monthly variance reporting and forecasting for the department. To reconcile the tills on a daily basis and to bank monies through the Finance Office. To maintain cash / stock analysis figures as required by your Line Manager / Finance Office. To line manage all staffing within the department including supervisions, appraisals, target setting and training and development. General To be responsible for the overall health & safety within all departments of responsibility and ensure all risk assessments are completed and safety policies complied with. To oversee the printing of all Union ID and Student ID cards. To participate in cross-departmental specialist groups such as Health and Safety and Line Manager meetings. To establish and maintain good working relationship with all relevant internal and external contacts Any other duties as may be reasonably required for the smooth running of DSU Tech as required by the Branch Manager. This job specification is subject to alteration after consultation with the post holder following any change in circumstances. August 2014

6 PERSON SPECIFICATION Job title: Department: DSU Tech Manager Commercial Services SKILLS/COMPETENCIES REQUIRED All experience may be paid or voluntary, full or part-time, in the UK or overseas. ESSENTIAL DESIRABLE Qualifications Graduate IT based degree or equivalent educational qualification Minimum A+ certification Microsoft Certified Professional Skills / Experience Experience of Windows Server and Windows 7/8 Desktop Experience of Apple Mac OS X Experience of working in a Tech / IT repair environment and troubleshooting complex computer issues Experience of desktop and laptop hardware / software support and operating systems Ability to deal with confidential information and an understanding of data protection legislation Experience of preparing and monitoring budgets Experience of dealing with people in a sales / customer service environment Methodical approach to working and good attention to detail Experience of handling and recording cash and till reconciliation Experience of health & Safety policies and procedures Abilities Excellent communication and interpersonal skills Be able to prioritise workload effectively and efficiently, meeting deadlines as required Ability to work in a team and individually Knowledge and understanding of a Students Union