Frequently Asked Questions 2018 Military Promotional Ticket Offer

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2 Frequently Asked Questions 2018 Military Promotional Ticket Offer ELIGIBILITY Q: Why aren t all veterans able to take advantage of this offer? A: Eligibility to purchase items on military bases is determined by the U.S. military and our own criteria are consistent with those policies. Q: If a Guest was able to take advantage of the 2017 Salute, may they also purchase the 2018 ticket product? A: Yes. As long as they still meet the eligibility requirements of the Salute. Q: What if the Active Duty person is deployed? A: Spouses with proper military ID can purchase up to 6 total (sponsor plus 5) Salute tickets. Active Duty member does not have to be present as long as spouse has valid military ID. Divorced spouses do NOT qualify; the benefit remains with the military patron. Dependents alone do NOT qualify under any circumstances. Q: What if the Active Duty/Retired person is deceased. Can the spouse take advantage of the Salute program? A: If the spouse has not remarried, then spouse with proper military ID can purchase up to 6 Salute tickets (sponsor plus 5). This is consistent with military policy. Q: Are children of divorced parents (or their legal guardians) allowed to purchase/activate the tickets? A: No. The benefit does not carry-over to the dependents from the primary military patron. Q: On subsequent visits, does active duty/retiree/spouse have to be present with companion ticket holders? A: Service member or spouse must always be present for purchase/activation/first use of ticket. Dependents may utilize their ticket(s) on subsequent visits without service member or spouse present. 1

3 ELIGIBILITY continued Q: Does a Reservist need to be duty-activated at time of usage. A: No. However when Guests exchanges ticket at Disney's ticket window the Reservist must show eligible military ID. Q: Are Veterans included in this promotion? A: No with a single exception. "100% Permanently Disabled Veterans" with permanent military ID stating such are eligible to purchase up to 6 tickets. The eligible ID will clearly state DAVPRM on it. Q: If both a husband and wife are active or retired military personnel, do they each qualify for the Salute tickets? A: Yes! Q: If a Guest is medically retired, do they qualify for the promotion? A: WDW has authorized that eligible permanent military ID carrying "100% Permanently Disabled Veterans" qualify for the promotion. Their ID will state DAVPRM on it. Without this designation on their permanent military ID, they do NOT qualify for the Salute. Q: Does the promotion qualify for foreign partners/coalition partners stationed at a US base? A: Foreign partners carrying a permanent US military ID (i.e. CAC card) as defined on the ID Guide will be allowed to purchase/activate tickets. Q: If the Guest has a large family (more than 6), can an exception be made on the number of tickets purchased? A: Extra tickets may be sold only at the Parks Ticket Windows in circumstances where the active/retired service member has an immediate family larger than 6. Immediate family is defined as dependent children. Extended family members do not qualify as immediate family. All children must be dependent of the active/retired service member, and must be present at the time of purchase and activation. This is not policy but rather an exception to be made by Vacation Planning on a case-by-case basis, and there is no guarantee. Q: Who can use the Salute tickets? Is it limited to immediate family? A: Salute tickets may be utilized by family or friends. However, on all purchase or activation occasions at least one eligible military ID will be required and each eligible military service member is limited to 6 tickets for the duration of the promotion. 2

4 TICKET DETAILS Q: Where may tickets be purchased? A: Tickets are available at participating military base ticket offices, Shades of Green, and Parks Vacation Planning (ticket) windows at Walt Disney World Resort or at the Disneyland Resort. Tickets are NOT available on-line nor via Disney Reservations Center, and may not be purchased as part of a Disney Resort reservation they must be purchased separately via the sales channels listed above. Q: Are Hong Kong, Tokyo or Paris included in this offer? A: No. This offer is eligible for guests visiting Walt Disney World Resort or the Disneyland Resort. Q: Will Salute tickets be offered at the Gate? A: Yes, at both Walt Disney World and at the Disneyland Resort, however state sales tax of 6.5% will be charged in Florida. Q: Do Guests take pre-purchased tickets directly to the turnstile, or exchange at the park ticket windows? A. WALT DISNEY WORLD (FL) ONLY: Tickets must be exchanged at Vacation Planner windows with valid Military ID. A: DISNEYLAND RESORT (CA) ONLY: Tickets may be taken directly to the turnstiles. Q: Are Guests required to use their multi-day Salute ticket on consecutive days? A: The Salute ticket does not require consecutive use. At Walt Disney World, the first use of the ticket must be on the same day of exchange and will expire at Walt Disney World Parks and Disneyland Resort on December 19, Q: Do military Guests need to purchase all 6 tickets at the same time? A: No. We will track purchase by military each patron. They are entitled to no more than 6 tickets during the promotional period. Q: May Salute tickets be used back-to-back (ex: 2 People wish to use tickets at WDW for 8 days?)? A: Yes. Q: Can Guests add days or purchase a no expiration option? A: No. 3

5 UPGRADES Q: May a Guest add days on to the 2018 Salute ticket? A: WALT DISNEY WORLD (FL) ONLY: No but they may upgrade their Salute tickets to any Annual Pass product at Walt Disney World Resort in Florida as long as the sale price for the desired Annual Pass product is of higher value than the Salute ticket. This may be done at any Theme Park Vacation Planning window or at the Downtown Disney Guest Relations location. If the Salute ticket includes the Waterpark Fun & More option, it can only be upgraded to the Annual Premium Pass. When upgrading to an Annual Pass product, the pass will be valid one year from the first date of use of the Salute ticket that is being upgraded, and upgrades must occur on or before the final day of use of the Salute ticket. Q: May a Guest add days on to the 2018 Salute ticket? A: DISNEYLAND RESORT (CA) ONLY: No but they may upgrade their Salute tickets to the domestic Premier Passport as long as the sale price for the desired Annual Pass product is of higher value than the Salute ticket. This may be done at any Theme Park Vacation Planning window at Disneyland Resort. When upgrading to an Annual Pass product, the pass will be valid one year from the first date of use of the Salute ticket that is being upgraded, and upgrades must occur on or before the final day of use of the Salute ticket. 4