COMMONWEALTH OF VIRGINIA

Transcription

1 COMMONWEALTH OF VIRGINIA STANnARD CONTRACT Contract Number 10-7] This contract entered into the 1st day of JaIlUllry, 20] 1, by Pitney Bowes Incorporated, hereinafter called the "Contractor" and Commonwealth of Virginia, The Library of Virginia, called the "Purchasing Agency." WITNESSETH that the Contractor and the Purchasing Agency, in consideration of the mutual covenants, promises and agreements herein contained, agree as follows: SCOPE or CONTRACT: The Contractor shall provide the goods/services to the Purchasing Agency as set forth in the Contract Documents. PERIOD OF PERFORMANCE: From January 1,2011 through June 30, 2014, with two <me-year additional renewal periods. The contract documents shall consist of: (1) This signed {{mn; (2) The following portions of the Request for Proposal # J dated August 2, 20 10: (a) (b) (c) The Statement of Needs, The General Terms and Conditions, The Special Terms and Conditions; (3) The Contractor's Proposal dated 9/1/10, au ohvhich documents are incorporated herein. IN WITNESS WHEREOF, the parties have caused this Contract to be duly executed intending to be bound hereby_ PURCHASING AGENCY: By: Title: Date: Note: This public body does not discriminate against faith-based organizations in accordance with the Code of Virginia, or against a bidder or offeror because of race, religion, color, sex, national origin, age, disability, or any other basis prohibited by state law relating to discrimination in employment.

2 SEPTEMBER 01, 2010 PITNEY BOWES INC NUCKOLS RD SUITE E GLEN ALLEN, VA RFP# SWING LIBRARY SUPPLIES CONTRACT ADMINISTRATOR: CAROLEA NEWSOME SOUTHWEST INFORMATION NETWORK GROUP INC C/O JOHN COOK WYLLIE LIBRARY UNIVERSITY OF VIRGINIA COLLEGE AT WISE ONE COLLEGE AVENUE WISE, VA 24293

3 INDEX 1. OFFER LETTER + DIVERSITY LETTER pg SIGNATURE PAGE pg ATTACHMENTS pg TERMS AND CONDITIONS/BROCHURES pg PRICE BOOK

4 September 1, 2010 Library of Virginia John Cook Wyllie Library University of Virginia s College at Wise One College Avenue Wise, VA RE: Request for Proposal # Library Supplies Attachments: Pitney Bowes Sales terms and conditions Pitney Bowes Ink & Toner terms Signed bid pages and attachments Dear Sir or Madam: Pitney Bowes Inc. is pleased to submit the enclosed offer in response to the referenced Request for Proposal. For more than 90 years, Pitney Bowes has been helping state and local governmental customers meet their varied needs at highly competitive prices. We are committed to providing superior customer service, product quality, value based solutions and technology, innovative cost solutions and outstanding service. Please note, any subsequent contract or purchase order will be governed by the terms of your solicitation document as well as the attached sales terms. Where required by Virginia law the terms and conditions contained in or referenced in the RFP shall control. A component of our response is the Pitney Bowes Branded compatible Ink and Toner products. At this time, PBI sources 30% of the products from women-owned subcontractors. The subcontractor(s) is not DMBE-certified in the Commonwealth of Virginia. In addition, we cannot accurately detail the amount of participation of the subcontractors within the scope of our entire response. PBI agrees to provide reports to the contract administrator detailing our DMBE participation as required in the contract terms. In addition, we have included our corporate diversity statement with the offer letter. Pitney Bowes has been in business for 90 years and employs over 33,000 people. Your contact is Eric Schmude, Government Account Representative. Mr. Schmude can be contacted at (804) His is eric.schmude@pb.com. The undersigned is our SWING

5 District Director for the Greater Washington area. We sincerely thank you for the opportunity of providing you with solutions that meet your goals. Pitney Bowes looks forward to a long relationship and hope this will be one of many opportunities to become and remain one of your most valuable vendors. Sincerely, John Spiegel District Director SWING

6 Pitney Bowes Commitment to Diversity Pitney Bowes has a long and admirable history of corporate-wide commitment to minority and women-owned supplier development dating back to the 1960s. Pitney Bowes realized the need and importance of a full-time staff of Business Diversity and slates to increase procurement with M/WBEs and formalized its Business Diversity Development department in This department is also responsible for collecting, formulating, and distributing M/WBE purchase data to our many valued customers who require this type of specialized subcontracting reporting on a scheduled basis. Pitney Bowes has had outstanding success in growing our M/WBE supplier development program through direct and indirect procurement and participation in meaningful outreach undertakings. Since Pitney Bowes manufactures, sells, and services most of its own products, most attention is given to the indirect type of corporate-wide purchasing. Indirect purchases are those that are not directly related to product but help support the overall Pitney Bowes operation. Pitney Bowes is extremely proud of the results achieved. For FY 2007, Pitney Bowes purchased over $56 million from M/WBEs, HUBZone and Disabled Veteran suppliers corporate-wide and we forecast even higher figures for FY Reflecting our scope as a corporation that markets its products nationally, Pitney Bowes is an active member on several national and regional minority and women development councils and organizations. We are members of the National Minority Supplier Development Council (NMSDC), Connecticut Minority Supplier Development Council (CMSDC), including Board membership, Latin Business Association of California (LBA), United States Hispanic Chamber of Commerce (USHCC), the Women Business Enterprise National Council (WBENC) including Board membership, and other local and regional diversity organizations. Pitney Bowes annually participates in approximately 15 NMSDC, USHCC and WBENC national and regional trade fairs, conferences and forums. Additionally, Pitney Bowes supplier diversity achievements have been nationally recognized, i.e., by National Minority Business Council s Outstanding Corporate Supplier Diversity Award, Div2000 Top 50 Companies for Diversity 2004, 2005, 2006 & 2007, and DiversityInc.com s Top 50 Companies for Diversity 2004 and Asian Enterprise Magazine s Top 10 Corporations for Asian Americans 2004, 2005 & Internally, Pitney Bowes encourages and fosters a proactive approach to M/WBE procurement. Each Buyer in the Enterprise Procurement department is assigned aggressive objectives to increase purchases and to develop strategic alliances with M/WBEs. A portion of each Buyer s performance review is measured against this objective. Pitney Bowes has created and implemented an online registration Website for all M/WBEs to register their company profile data with Pitney Bowes. Pitney Bowes is one of only a few corporations to have this capability. This online database of Pitney Bowes Confidential 1

7 registered M/WBEs is accessible by all Pitney Bowes buyers and other decision-makers within the corporation. Pitney Bowes currently has over 300 active minority, women and HUBZone suppliers and as indicated above, we purchased over $56 million from them in We also implemented a 2nd tier program with our top prime suppliers and we achieved 2 nd tier procurement of over $7 million in FY Recent Diversity Recognition and Awards Pitney Bowes ranked among DIV2000.com s America s Top Organizations for Multicultural Business Opportunities , 2002, 2003, 2004, 2005, & 2007 Pitney Bowes receives Appreciation & Commitment Award from Women Presidents Educational Organization (WPEO) Pitney Bowes ranked among Top 100 Companies for Hispanics by HISPANIC MAGAZINE 1999, 2000, 2001, 2002, 2003, 2004, 2005 Pitney Bowes awarded the Outstanding Corporate Supplier Diversity Award by the National Minority Business Council 2005 Pitney Bowes ranked among FORTUNE Magazine s America s Best Companies for Minorities 1998, 1999, 2000, 2001, 2002, 2004 Pitney Bowes ranked number One in DiversityInc.com s Top 50 Companies for Diversity in 2004 and was ranked in the top 50 in 2001, 2002, 2003 Pitney Bowes ranked among DiversityInc.com s Top Companies for Recruitment & Retention 2002, 2003, 2004 Pitney Bowes ranked among DiversityInc.com s Top 10 Companies for Latinos 2003, 2004 Pitney Bowes ranked among Best Employers for Workers 50 and Over by AARP Pitney Bowes named to ASIAN ENTERPRISE Magazine's "10 Best Companies for Asian Pacific Americans" 2000, 2001, 2003, 2004 & 2006 Pitney Bowes ranked among HISPANIC Magazine s Top 25 Recruitment Programs 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005 Pitney Bowes is rated in the 100 Best Corporate Citizens by BUSINESS ETHICS MAGAZINE 2000, 2001, 2002, 2003, 2004 Pitney Bowes ranked among HISPANIC Magazine s Top 25 Vendor Programs for Latinos 1999, 2000, 2001, 2002, 2003, 2004 Pitney Bowes recognized as Employer of the Year by Project Equality 2003 Pitney Bowes recognized by the Small Business Administration for its support of the nation s small business community Pitney Bowes awarded Excellence in Diversity Award by SAVOY PROFESSIONAL Magazine Pitney Bowes awarded the Amigo award from ASPIRA of Connecticut 2003 Pitney Bowes recognized by LATINA STYLE Magazine in their national listing of the top 50 companies providing the best professional opportunities for Latinas 1998, 1999, 2000, 2001, 2002, 2003 Pitney Bowes awarded the Lifeline award by the National Conference of Black Mayors Pitney Bowes Confidential 2

8 REQUEST FOR PROPOSAL Issue Date: August 2, 2010 RFP # Title: Library Supplies Issuing Agency: Commodity Code: Library of Virginia, on behalf of SouthWest Information Network Group, Inc. (SWING) Carolea Newsome, Contract Administrator John Cook Wyllie Library University of Virginia s College at Wise One College Avenue Wise, VA Using Agency: Library of Virginia on behalf of SouthWest Information Network Group, Inc. (SWING) Initial Period of Contract: From January 1, 2011 through June 30, 2014 with two one year additional renewal periods. Sealed Proposals Will Be Received Until 4:00 p.m. (Eastern Standard Time) on Friday, September 3, 2010, For Furnishing The Services Described Herein. All Inquiries For Information Should Be Directed To: Carolea Newsome, Contract Administrator, 276/ (V), 276/ (F), or cnewsome@ehc.edu. IF PROPOSALS ARE MAILED, ARE HAND DELIVERED OR EXPRESS MAILED, SEND DIRECTLY TO THE ISSUING AGENCY SHOWN ABOVE. In compliance with this proposal and to all the conditions imposed herein, the undersigned offers and agrees to furnish the library materials in accordance with the attached signed proposal or as mutually agreed upon by subsequent negotiation. Name and Address of Firm: Pitney Bowes Inc. Date: 09/01/10 One Elmcroft Road, Stamford, CT By: (Signature in Ink) Name: John Spiegel Title District Director FEI/FIN No Phone: E mail:_john.spiegel@pb.com FAX: Page 1 of 21

9 RFP REQUEST FOR PROPOSAL Title: Library Supplies SouthWest Information Network Group, Inc. (SWING) ATTACHMENT A Offeror Data Sheet QUALIFICATIONS OF THE OFFEROR: Offerors shall return a completed copy of this attachment with their proposals. Offerors shall exhibit sound business environment with experience in providing subscription services for serials, capability and capacity in all respects to fully satisfy the contractual requirements, including the number of years the offeror has been actively engaged in the business and favorable references from current accounts. To adequately evaluate proposals, SWING requires the following information of all offerors. 1. YEARS IN BUSINESS: Indicate the length of time the contractor has been in business providing these types of goods and services. Years 90 Months 2. REFERENCES: Offerors shall provide a list of 3 references where similar goods and/or services have been provided. Each reference shall include the name of the organization, the complete mailing address, the name of the contact person and telephone number. ORGANIZATION ADDRESS CONTACT TELEPHONE 2.1._Commonwealth of VA Division of Purchase and Supply Paul Higgins _Library of Virginia 800 E Broad St Richmond, VA Joyce Carney Tennessee Secretary of State Nashville, TN Sheila Street Page 2 of 21

10 3. CONTRACT ADMINISTRATION: List full names and addresses of the contractor and any branch offices that may be responsible for administering the contract Contractor: Name: Pitney Bowes Inc. Address: Nuckols Rd Suite E City:_Glen Allen State:_VA Zip:_23059 ADDITIONAL OFFICES: 1. Annandale, VA 2. Chesapeake, VA 3. Roanoke, VA 4. Greensboro, NC 5. Knoxville, TN 6. Baltimore, MD 3.2. Person to contact re proposal: Name: Eric Schmude Telephone:_ Fax:_ E Mail:_eric.schmude@pb.com Page 3 of 21

11 3.3. Person to contact re changes during the life of the contract: Name: same as 3.2 Address: City: State: Zip: Telephone:_ Fax:_ E Mail:_eric.schmude@pb.com 4. Customer Service: 4.1. Contractor must have a sales representative for Virginia. Name: same as 3.2 Address: City: State: Zip: Telephone:_ Fax:_ E Mail:_eric.schmude@pb.com 4.2. Contractor must provide toll free customer service telephone number and/or E Mail, and an account representative must be assigned to the library to respond to problems (e.g., with orders, claims, renewals, invoices, credits) and provide management reports and data. Account Representative: same as 3.2 Telephone:_ x74133 Fax: E Mail: Web address: Page 4 of 21

12 RFP REQUEST FOR PROPOSAL Title: Library Supplies SouthWest Information Network Group, Inc. (SWING) ATTACHMENT B Service Requirements Deemed Important in Consideration of Contractor Selection Offerors shall return a completed copy of this attachment with their proposals, indicating how they will meet each requirement in regard to the scope and suitability of the work to be performed, capability and capacity to fully satisfy contract requirements, the manner in which these services are to be provided, approach to providing the service, and ability to meet schedules. The following section is an itemized checklist of the service requirements to be considered. In the space provided, describe the services that will be performed by the contractor. Additional documents may be attached only if necessary. I. BUSINESS ENVIRONMENT 1. In the space provided, give a description of the offeror's related work experiences that would demonstrate the offeror's ability to fulfill the contract. Include the extent to which your company is actively engaged in providing library supplies. We possess extensive experience supporting federal, state and local government contracts throughout the United States. Our network of contract administrators are tasked with sole responsibility of the government contracts assigned to their geographical territory. In addition, they have a support group solely assigned to managing the contracts, including associates in marketing, customer service, account billing, and others. Page 5 of 21

13 Pitney Bowes Inc. presently supports the Commonwealth of Virginia with DPS contract E VP, and has been the predominant vendor to the state since the original contract was awarded in In addition, we have a contract with the state of Tennessee, while North Carolina does not have a statewide contract for our primary commodities. Our products are used throughout library and school divisions. We supply office automation equipment, software products, and related supplies critical to daily operations. 2. Describe your company's financial stability, available equipment, and other resources that will ensure the delivery of acceptable services to SWING. Pitney Bowes Inc. is a 90-year old Fortune 500 company based in Stamford, CT with sales of $5.8 billion annually. We are a Mailstream technology company that helps organizations manage the flow of information, mail, documents, and packages. Our worldwide 30,000 employees deliver technology, service, and innovation to more than 2 million customers. We are a stable company with a solid financial profile and A+ Standard & Poor rating. We invest over $100 million annually in R&D, represented in our 3,500+ worldwide patents, ranking us annually in the top 200 companies receiving U.S. patents. Pitney Bowes Inc. is uniquely qualified to help organizations of all sizes maximize the value of Mailstream because of the depth and breadth of our offerings for customers of all sizes, and our reach, which includes processing over 1 million pieces of mail, packages, and documents a day, and more than 30 billion high volume mail pieces per year. Pitney Bowes Inc. has a nationwide workforce supporting the entire United States. We are a full solutions provider offering one-stop convenience to meet the unique business application needs of our customers. 3. Describe the available equipment, and other resources you have available that will ensure the delivery of acceptable services to SWING. In addition to #2 above, there are seven (7) Pitney Bowes district sales offices in the SWING network with a direct sales and service team dedicated to support the members of the organization. This contract expands the scope of products and consumable supplies offered in existing contracts in Virginia and Tennessee, thereby providing greater value to the SWING members. Page 6 of 21

14 4. Explain how your company is a vendor of library supplies. Pitney Bowes Inc. is a Mailstream technology company that helps organizations manage the flow of information, mail, documents, and packages. Our expertise is supporting government accounts through the introduction of innovative office automation equipment and software supported by our direct sales and service channels. The products provided by Pitney Bowes are used daily in the library operations in the SWING member network. 5. Describe how data about your products are made available to customers (i.e. through website, catalog, etc.). Direct Sales and Service Support Website Product catalog Page 7 of 21

15 II. Scope and Suitability 1. Please describe the type of supplies offered to libraries: Office automation equipment and corresponding supplies Consumable supplies 2. Approximate number of manufacturers you currently supply: Pitney Bowes Inc. Major printer manufacturer compatible Ink and Toner products 3. Describe types of supplies you can supply: Office automation equipment and corresponding supplies Consumable supplies 4. Please describe the process through which a member library can obtain quotes for your products. Member libraries may receive quotes via: Direct sales and service support On-line website Product catalog Toll-free support phone Page 8 of 21

16 5. Do you offer an electronic system for placing orders and performing related services? Yes_X No If yes, describe costs and what equipment, etc., is needed by SWING libraries to participate. Pitney Bowes Inc. supports electronic ordering of products only via secure website via the My Account portal. No additional costs are charged to SWING members 6. Are rush orders accepted? Yes_X No Pitney Bowes Inc. supports rush orders of products with no extra fee other than expedited shipping 7. Do you require a minimum order requirement, including rush orders? Yes No_X If yes, describe: 8. Each package will indicate the library's purchase order number, and only one purchase order may be represented in each package. Yes_X No Agreed 9. Packing Slips: A packing slip will accompany each shipment. Yes_X_ No Agreed 10. The library reserves the right to return defective material at the contractor's expense. There should be no exceptions to this. Yes_X No Pitney Bowes Inc. agrees to this provision, but cancelled orders shall be shipped at member expense. Page 9 of 21

17 11. All returns will be scheduled by the contractor for pick up via UPS. Yes_X No Agreed III. Performance/ Discount 1. The contractor must deliver invoices to the address as supplied by member libraries. Yes_X No Agreed 2. The contractor must accept credit card payment (American Express, VISA, MasterCard) without imposing an extra charge. Yes_X_ No Agreed 3. Credits: Contractor will provide a credit system for library to facilitate returns. Yes_X No Agreed 4. Multiple Accounts: Contractor will provide separate accounts for a given library. Materials in these accounts will be ordered separately and must be shipped and invoiced separately. Yes X No SWING members will maintain preexisting Pitney Bowes Inc. account and we agree to establish a new account for SWING members not already a customer of Pitney Bowes Inc. Page 10 of 21

18 5. The contractor must respond to inquiries from member libraries within three (3) working hours. Yes_X No Customer service equipment repairs average 2-4 hour phone response On-site customer service equipment repair averages 24 hours Supply Line phone quote requests via 800# and website link Miscellaneous requests (i.e. billing) supported via daily Contract administrator available at or ext or 6. The contractor shall describe the type of service fees levied for handling a SWING account. No additional fees assessed at this time for SWING member accounts 7. Contractor shall specify how shipping charges, if any, will be determined and shall indicate estimate cost of shipping for dollar amount of purchase order. Yes_X No (Please specify how shipping charges will be determined.) Standard shipping costs included at this time Pitney Bowes Inc. reserves the right to notify the SWING contract administrator if there is a policy change on shipping costs Expedited shipping costs provided at time of order placement Page 11 of 21

19 8. Other Services: Specify other services provided. In addition to office automation equipment and consumable supplies, Pitney Bowes Inc. is pleased to offer in the RFP our Multi-Vendor Services printer maintenance. We are authorized service providers for leading printer manufacturers supported by our direct customer service network of A+ certified technicians. SWING member libraries may now enjoy discounted service for printers commonly found in operation today. 9. Service Requirements Not Met: If not covered under the sections above, list any specifications in this document that your company will be unable to meet. If you propose to meet service needs in an alternative fashion, give the alternative. Not applicable Page 12 of 21

20 RFP REQUEST FOR PROPOSAL Title: Library Supplies SouthWest Information Network Group, Inc. (SWING) ATTACHMENT C PRICING FOR OFFER CONSIDERATION Discounts per Material Category Offerors shall return a completed copy of this attachment with their proposals. Specify pricing by type of materials as applicable. I. SWING desires an attractive, predictable pricing structure and, at the same time, a high level of service. The offeror agrees to provide library supplies in compliance with the specifications and the terms and conditions of the Request for Proposals at the discount quoted below: 1. Consumables up to $ per item 15% Discount Minimum up to 60%+; varies based on item Consumables Conditions: NOTE: Ink and Toner Supplies net discount price averages 65% off list Page 13 of 21

21 2. Furniture, up to $ per item 25% Discount See Equipment Tab Furniture Conditions: EXCEPTION: GSA Contract items at Government Standard price 3. Equipment, up to $ per item 25% Discount See Equipment Tab Equipment Conditions: EXCEPTION: GSA Contract items at Government Standard price Page 14 of 21

22 REQUEST FOR PROPOSAL Title: Library Supplies SouthWest Information Network Group, Inc. (SWING) ATTACHMENT D SWING MEMBER LIBRARIES as of June 7, Alamance County Public Library Burlington, NC 2. Albemarle Regional Library Winton, NC 3. Amherst County Public Library Amherst, VA 4. Appalachian College of Pharmacy Oakwood, VA 5. Appomattox Regional Library Hopewell, VA 6. Augusta County Public Library Fishersville, VA 7. Averett University/Mary B. Blount Library Danville, VA 8. Bedford Public Library System Bedford, VA 9. Blackwater Regional Library Courtland, VA 10. Blue Ridge Community College Weyers Cave, VA 11. Blue Ridge Regional Library Martinsville, VA 12. Bluefield College/Easley Library Bluefield, VA 13. Botetourt County Public Library Roanoke, VA 14. Braswell Memorial Public Library Rocky Mount, NC 15. Brevard College Brevard, NC 16. Bridgewater College/Alexander Mack Library Bridgewater, VA 17. Bristol Public Library Bristol, VA 18. Buchanan County Public Library Grundy, VA 19. Buncombe County Public Libraries Asheville, NC 20. Caldwell County Public Library Lenoir, NC 21. Campbell County Public Library Rustburg, VA 22. Campbell County Schools Rustburg, VA 23. Caroline Library Bowling Green, VA 24. Carroll County Public Schools Hillsville, VA 25. Catawba County Library Newton, NC 26. Central Rappahannock Regional Library Fredericksburg, VA 27. Central Virginia Community College Lynchburg, VA 28. Chapel Hill Public Library Chapel Hill, NC 29. Charlotte Mecklenburg Library Charlotte, NC 30. Chesapeake Public Library System Chesapeake, VA 31. Chesterfield County Public Library Chesterfield, VA 32. Cleveland County Memorial Library Shelby, NC Page 15 of 21

23 33. Clifton Forge Public Library Clifton Forge, VA 34. College of William & Mary, Wolf Law Library Richmond, VA 35. Colonial Heights Public Library Colonial Heights, VA 36. County of Henrico Public Library Richmond, VA 37. Craig County Library New Castle, VA 38. Culpeper County Library Culpeper, VA 39. Cumberland County Public Library Cumberland, VA 40. Danville Community College Danville, VA 41. Davidson County Public Library Lexington, NC 42. Duplin County Library Kenansville, NC 43. Eastern Shore Public Library Accomac, VA 44. Edward Via VA College of Osteopathic Med Blacksburg, VA 45. Emory & Henry College/Kelly Library Emory, VA 46. Fauquier County Public Library Warrenton, VA 47. Ferrum College/Stanley Library Ferrum, VA 48. Franklin County Public Library Rocky Mount, VA 49. Galax Carroll Regional Library Galax, VA 50. Gaston County Public Library Gastonia, NC 51. Germanna Community College Locust Grove, VA 52. Gloucester County Library Gloucester, VA 53. Greensboro Public Library Greensboro, NC 54. Halifax County Halifax County Public Library Halifax, VA 55. Hampton Public Library Hampton, VA 56. Hampton Sydney College/Eggleston Library Hampton Sydney, VA 57. Handley Regional Library Winchester, VA 58. Hanover County Public Library Ashland, VA 59. Henderson County Public Library Hendersonville, NC 60. Henrico County Public Schools Henrico, VA 61. Heritage Public Library Providence Forge, VA 62. J. Sargeant Reynolds Community College Richmond, VA 63. James L. Hamner Public Library Amelia, VA 64. Jefferson Madison Regional Library Charlottesville, VA 65. Johnson City Public Library Johnson City, TN 66. King College/E.W. King Library Bristol, TN 67. Lancaster Community Library Kilmarnock, VA 68. Liberty University, Guillermin Library Lynchburg, VA 69. Library of Virginia Richmond, VA 70. Lincoln County Public Library Lincolnton, NC 71. Lonesome Pine Regional Library Wise, VA 72. Lord Fairfax Community College Middletown, VA 73. Lynchburg Public Library Lynchburg, VA 74. Mary Riley Styles Public Library Falls Church, VA 75. Mauney Memorial Library Kings Mountain, NC 76. Meherrin Regional Library System Lawrenceville, VA 77. McDowell County Public Library Marion, NC 78. Middlesex County Public Library Urbanna, VA 79. Montgomery Floyd Regional Library Christiansburg, VA 80. Montgomery County Public Schools Christiansburg, VA Page 16 of 21

24 81. Mountain Empire Community College Big Stone Gap, VA 82. Neuse Regional Library Kinston, NC 83. New River Community College Dublin, VA 84. Newport News Public Library System Newport News, VA 85. Norfolk Public Library Norfolk, VA 86. Northeast State Community College Blountville, TN 87. Northern Virginia Community College Annandale, VA 88. Northumberland Public Library Heathsville, VA 89. Nottoway County Public Library System Crewe, VA 90. Orange County Public Library Hillsborough, NC 91. Orange County Public Library Orange, VA 92. Pamunkey Regional Library Hanover, VA 93. Patrick Henry Community College Martinsville, VA 94. Paul D. Camp Community College Franklin, VA 95. Pearisburg Public Library Pearisburg, VA 96. Pender County Public Library Burgaw, NC 97. Petersburg Public Library Petersburg, VA 98. Piedmont Virginia Community College Charlottesville, VA 99. Pittsylvania County Public Library Chatham, VA 100. Poquoson Public Library Poquoson, VA 101. Portsmouth Public Library Portsmouth, VA 102. Powhatan County Public Library Powhatan, VA 103. Prince George County Schools Prince George, VA 104. Prince William Public Library System Prince William, VA 105. Public Library of Johnston County & Smithfield Smithfield, NC 106. Pulaski County Library System Pulaski, VA 107. Radford Public Library Radford, VA 108. Radford University/McConnell Library Radford, VA 109. Randolph Macon College/McGraw Library Ashland, VA 110. Rappahannock Community College Warsaw, VA 111. Richmond Public Library Richmond, VA 112. Roanoke County Public Library Roanoke, VA 113. Roanoke Public Library Roanoke, VA 114. Rockbridge Public Library Lexington, VA 115. Rowan Public Library Salisbury, NC 116. Russell County Public Library Lebanon, VA 117. Salem City Schools Salem, VA 118. Salem Public Library Salem, VA 119. Sampson Clinton Public Library Clinton, NC 120. Samuels Library Front Royal, VA 121. Shenandoah County Library Edinburg, VA 122. Smyth Bland Regional Library Marion, VA 123. Southern Pines Public Library Southern Pines, NC 124. Southside Regional Library Boydton, VA 125. Southwest Virginia Community College Richlands, VA 126. Staunton Public Library Staunton, VA 127. Suffolk Public Library System Suffolk, VA 128. Sullivan County Public Library Blountville, TN Page 17 of 21

25 129. Tazewell County Public Library Tazewell, VA 130. Tazewell County Schools Tazewell, VA 131. Tidewater Community College Norfolk, VA 132. Thomas Nelson Community College Hampton, VA 133. Transylvania County Library Brevard, NC 134. Union County Public Library Monroe, NC 135. University of VA/College at Wise Wise, VA 136. Virginia Beach Public Library Virginia Beach, VA 137. Virginia Highlands Community College Abingdon, VA 138. Virginia Western Community College Roanoke, VA 139. Washington County Public Library (VA) Abingdon, VA 140. Washington County Jonesborough Jonesborough, TN 141. Waynesboro Public Library Waynesboro, VA 142. Williamsburg Regional Library Williamsburg, VA 143. Wilson County Public Library Wilson, NC 144. Wythe Grayson Public Library Wytheville, VA 145. Wytheville Community College Wytheville, VA Page 18 of 21

26 PITNEY BOWES INC. SALES TERMS AND CONDITIONS 1. DEFINITIONS As used in this Agreement, the following terms mean: Agreement - the Order, these terms and conditions, and any attached exhibits and statements of work ( SOW ). Delivery Date - the date the Equipment or other item is delivered to your location. Effective Date - the date the Order is received by us. Equipment - PBI Equipment and third party equipment, excluding any IntelliLink Control Center or Meter. Initial Service Term - a period of twelve (12) months. IntelliLink Control Center or Meter - any postage meter supplied by us, including the postal security device, the user interface or keyboard and display, and the print engine. Maintenance Service - the maintenance service tier for the Equipment selected by you on the Order (if any). The SLA describes the available Equipment Maintenance Service tiers. Maintenance Service Term The Initial Service Term and all Renewal Service Terms. Order - the cover page to this Agreement. PBI Equipment - PBI-branded equipment. PBI, We, Ours, or Us - Pitney Bowes Inc. and its subsidiaries. Shipment Date - the date the Equipment leaves our facility or our agent s facility for delivery to you. SLA the Service Level Agreement attached as Exhibit A. Third Party Equipment - equipment manufactured by a party other than us. You, Your, or the Customer - the person or entity identified on the Order who is purchasing Equipment or Services. 2. AGREEMENT 2.1 You agree to purchase the Equipment and services listed on the Order. You agree to rent any IntelliLink Control Center or Meter listed on the Order. 2.2 This Agreement incorporates all of the terms agreed by both parties and can only be changed by written agreement. 3. FEES, INVOICING, AND TAXES 3.1 Equipment and Service Fees. You agree to pay the fees listed on the Order upon receipt of our invoice. Maintenance Service fees may be adjusted at renewal 3.2 Invoicing. If a SOW is attached to this Agreement, the SOW may describe the conditions under which you will receive your first invoice. 3.3 Taxes You are responsible for paying any taxes on the Equipment and services, including sales and use tax. 3.4 Late Fees (a) If your payment is overdue we will charge a late fee on the outstanding amount equal to the lesser of 18% per year and the maximum rate allowed by law until paid in full. (b) You agree to pay us a return payment fee for each returned payment and that we may recover all expenses and interest to the maximum extent permitted by law. 3.5 Suspension of Services. We can suspend services if your account is more than thirty (30) days past due. 4. MAINTENANCE SERVICES (If Purchased) 4.1 Term. We will provide you with Maintenance Service for the Initial Service Term and any Renewal Service Terms. 4.2 RENEWAL SERVICE TERM(S). MAINTENANCE SERVICE AUTOMATICALLY RENEWS FOR CONSECUTIVE ONE (1) YEAR TERMS (EACH, A RENEWAL SERVICE TERM ), UNLESS TERMINATED BY YOU AS SPECIFIED IN SECTION 4.3 AT LEAST SIXTY (60) DAYS PRIOR TO THE RENEWAL OF THE TERM OR RENEWAL IS PROHIBITED BY APPLICABLE LAW. WE MAY ADJUST THE MAINTENANCE SERVICE RATES AT EACH RENEWAL SERVICE TERM. 4.3 Ending Your Maintenance Service (a) IF YOU DO NOT WISH TO RENEW YOUR MAINTENANCE SERVICE, YOU MUST DELIVER A WRITTEN NOTICE (including your account number) (the Termination Notice ) via certified mail to us at the following address: Pitney Bowes Inc., 2225 American Drive, Neenah, WI (b) We reserve the right not to renew your SLA at any time and for any reason. 4.4 Maintenance Service Changes (a) We may modify our Maintenance Service by providing written notice to you (a Maintenance Change Notice ), which will state whether the change is material. (b) After receiving a Maintenance Change Notice, if the change is material, you may terminate Maintenance Services by delivering a Termination Notice within thirty (30) days of your receipt of the notice via certified mail to us at the following address: Pitney Bowes Inc., 2225 American Drive, Neenah, WI Your Termination Notice must include your customer account number and is effective ten (10) business days after we receive it. 5. WARRANTIES 5.1 Customer Warranties You represent and warrant that you will use the Equipment only for business or commercial purposes and not for personal, family, or household use. 5.2 Our Equipment Warranty (a) We warrant that the PBI Equipment you purchased is free from defects in material and workmanship and will perform according to the customer user guide for a period of ninety (90) days from the install date (the Warranty Period ). (b) As your sole remedy for a warranty claim, we will either repair the Equipment, or, at our option, replace the Equipment. (c) A defect does not include the failure of rates within a rate update to conform to published rates. (d) There is no warranty for Equipment requiring repair or replacement because of your negligence, usage which exceeds our recommendations, damage in transit, virus contamination or loss of data, misuse, external forces, loss or fluctuation of power, fire, flood, or other natural causes, service by anyone other than PBI, or the use of third party supplies (such as ink) resulting in: (i) damage to PBI s Equipment; (ii) poor indicia, text, or image print quality; (iii) indicia readability failures; or (iv) a failure to print indicia, text, or images. (e) The warranty does not cover consumable parts such as printheads, belts, ink rollers, sealer and moistener brushes, bulbs, felts and sponges. 5.3 Our Services Warranty (a) We warrant that services will be performed in a professional and workmanlike manner. (b) As your sole remedy for a warranty claim, we will re-perform these services. 5.4 DISCLAIMER. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE EQUIPMENT OR SERVICES PROVIDED. WE ARE NOT RESPONSIBLE FOR POOR INDICIA, TEXT, OR IMAGE PRINT QUALITY, OR FAILURES TO PRINT INDICIA, TEXT, OR IMAGES, RESULTING FROM THE USE OF THIRD PARTY SUPPLIES (SUCH AS INK). PB Form 298 Tiered SLA Non Meter PP Vers. 9/09 Page 2 of 4

27 5.5 THIRD PARTY EQUIPMENT. WE MAKE NO REPRESENTATION OR WARRANTY AS TO ANY THIRD PARTY EQUIPMENT. WE AGREE TO PASS THROUGH TO YOU ALL THIRD PARTY EQUIPMENT WARRANTIES TO THE EXTENT SUCH WARRANTIES ARE TRANSFERABLE. 6. LIMITATION ON LIABILITY 6.1 OTHER THAN THE LIQUIDATED DAMAGES THAT MAY BE APPLICABLE TO SLA TIER 3, OUR TOTAL LIABILITY RELATING TO THIS AGREEMENT IS LIMITED TO THE FEES PAID BY YOU TO US UNDER THE ORDER IN THE 12 MONTHS BEFORE THE EVENT THAT GIVES RISE TO THE CLAIM. 6.2 WE ARE NOT LIABLE FOR ANY DAMAGE YOU MAY INCUR BY REASON OF YOUR MISUSE OR NEGLIGENT USE OF THE EQUIPMENT, OR YOUR NEGLIGENT ACTS OR OMISSIONS. 6.3 WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA, OR GOODWILL, FOR ANY MATTER RELATING TO THIS AGREEMENT. 7. INSTALLATION 7.1 If we are installing the Equipment, you agree to provide a suitable power source and access to the install area. 7.2 We will make every reasonable effort to install the Equipment on the requested date but cannot guarantee a specific install date. 8. DELIVERY; RISK OF LOSS; RETURNS 8.1 Delivery. You bear all shipping charges for delivery of the Equipment. 8.2 Title; Risk of Loss (a) Title to the Equipment (excluding any rented or leased Equipment and any software within Equipment) passes to you only after we receive full payment for the Equipment. (b) Risk of loss passes to you upon delivery of the Equipment to the location identified in the Order. 8.3 Binding Order (a) The Order is binding upon you on: (i) the Shipment Date; or (ii) with respect to customized equipment, the date you execute the Order; or (iii) with respect to any Equipment paid for in more than one installment, the date on which we receive the first installment payment. (b) If you pay a deposit, the deposit is non-refundable once the Order is binding upon you. 9. INTELLILINK SUBSCRIPTION (METER RENTAL) 9.1 If your purchase includes the rental of an IntelliLink Control Center or Meter, a rental agreement containing additional terms and conditions will be attached to this Agreement ( meter rental terms ). 9.2 The meter rental terms are incorporated into and made part of this Agreement. 10. SECURITY INTEREST You grant to us a purchase money security interest in the Equipment to secure payment. 11. FORCE MAJEURE We are not responsible for any delay or failure to perform resulting from causes beyond our control. 12. ASSIGNMENT You may not assign this Agreement without our prior written consent and any such attempt is void. EXHIBIT A Service Level Agreement The following describes the SLA tiers of service that we offer on Equipment. The SLA tier you select will be listed on the Order. A separate Software License and Maintenance Agreement (SMA) covers software maintenance and will be attached to this Agreement if you are purchasing a software license. S1 TIER 1 S1.1 General. Under Tier 1, we will, at our option, provide repair or replacement services for the Equipment you select on the Order ( Covered Equipment ) during the Initial Service Term or any Renewal Service Term (the Maintenance Service Term ). You are also entitled to two preventative maintenance service calls per calendar year, to be made at your initiation. S1.2 Obtaining Service. PBI s normal working hours are 8 a.m. 5 p.m., Monday through Friday, excluding PBI-observed holidays, in the time zone where the equipment is located ( Normal Working Hours ). (a) To obtain service, you may either: (1) call our toll-free response center (the Customer Care Center ) at during the hours of 8 a.m. 8 p.m., Eastern Standard Time, Monday through Friday, excluding PBI-observed holidays; or (2) place a request for service via our website at (b) We have designated certain equipment as service by replacement, which means that we will replace, rather than repair, this equipment. S1.3 Replacement Service (a) If we determine that replacement is necessary, we will, at no additional cost, promptly ship new, reconditioned, or remanufactured Equipment of the same or a functionally equivalent model to replace the affected Equipment. (b) Within five (5) days of receiving the replacement Equipment, you must pack the defective Equipment in the shipping carton that contained the replacement equipment, place the pre-paid return address label on the carton, and return it to us. (c) You are responsible for the Equipment until we receive it. S1.4 Repair Service (a) If we determine that repair service is necessary, we may provide repair via remote access, diagnostics and coordinated remote service, or via on-site repair service. (b) Repair service is only provided for damage resulting from normal wear and tear and may include the use of new, reconditioned, or remanufactured parts and assemblies. (c) We will provide parts or assemblies for discontinued Equipment (or Equipment not marketed as new) only if available. (d) If we deem it necessary, we will dispatch a service technician to arrive at your location for on-site service. You will not incur hourly charges unless service is performed outside Normal Working Hours, which will be done only with your consent. S2 TIER 2 S2.1 If you select Tier 2, we will provide the following support: (a) All coverage provided under Tier 1, PLUS: (b) Ongoing Equipment Training Services. We will provide the following training, which we will schedule at a time convenient for both parties. Training will include an overview for the operator(s) on how to use the Covered Equipment. The number of training PB Form 298 Tiered SLA Non Meter PP Vers. 9/09 Page 3 of 4

28 sessions that are included during each twelve (12) month period during the Maintenance Service Term are as follows: (1) Mail finishing products (which includes Meters and scales) - up to six (6) training sessions; (2) Mail finishing accounting software solutions - up to four (4) training sessions; (3) Mail creation hardware products (which includes tabletop folders, tabletop inserters, and address printers) - up to four (4) training sessions; and (4) Distribution solutions hardware products - up to four (4) training sessions. (c) Additional Covered Items. We will provide printheads for Meters or Equipment without additional charge. S3 TIER 3 S3.1 If you select Tier 3, we will provide the following support: (a) All coverage provided under Tier 1 and Tier 2, PLUS: (b) Preventive Maintenance Services. We will perform maintenance on the Covered Equipment at regular intervals. (c) Response Time Commitment (1) If we determine that on-site service is necessary, we will use commercially reasonable efforts to have a service technician onsite within four (4) hours (during Normal Working Hours only) of our receipt of the call at the Customer Care Center (the Response Time Commitment ). (2) You agree that the Response Time Commitment relates solely to the arrival of a technician at your location; it is not a guaranteed resolution of the problem within the four (4) hour time period, nor does it guarantee that all parts necessary to make a repair will be on-site within this time frame. (3) You may choose to schedule service at a time outside of the four (4) hour response time. (4) Service designated as service by replacement, software maintenance, preventive maintenance, operator training, or other services not essential to repair the Covered Equipment will be scheduled in advance and are not covered by the Response Time Commitment. (5) If the Covered Equipment is moved from its original location, we may elect to revise this Tier 3 to delete the Response Time Commitment. If this happens, you will receive a refund equal to the difference between the cost of the Response Time Commitment and the cost of maintenance coverage without this obligation. (d) Liquidated Damages for Failure to Meet Response Time (1) We agree that if we do not meet the Response Time Commitment, we will provide you with a credit equal to three (3) months of the cost of the premium of the additional Response Time Commitment. (2) You must use a refund request form in order to request a refund. You may obtain a refund form from your service technician or by calling the Customer Care Center. The credits are limited to credits for two (2) failures to meet the Response Time Commitment in any twelve (12) month period during the Maintenance Service Term. The remedies described in this Section are your sole remedy for our failure to meet the Response Time Commitment. S4 ADDITIONAL MAINTENANCE TERMS S4.1 These terms apply to all Maintenance Service tiers: (a) You will be billed annually and in advance for Maintenance Service. (b) Limitations. Maintenance Service does not include: (i) software maintenance and/or updates; and (ii) services and repairs that are made necessary due to: (A) negligence or accident, damage in transit, virus contamination and loss of data; (B) use of Covered Equipment in a manner not authorized by this SLA or the Equipment user guide; (C) external forces; (D) use of Covered Equipment in an environment with unsuitable humidity and/or line voltage; (E) loss of electrical power, power fluctuation, operator error, casualty (such as fire, flood, or other natural causes); (F) sabotage, repair or attempted repair by anyone other than us; (G) the use of third party supplies (such as ink), hardware, or software resulting in: (i) damage to the Equipment; (ii) poor indicia, text, or image print quality; (iii) indicia readability failures; or (iv) a failure to print indicia, text, or images; (H) failure to use applicable software updates; or (I) use of Covered Equipment with any system for which we have advised we will no longer provide support or has advised is no longer compatible. (c) Additional Exclusions. Unless covered under one of the above maintenance tiers, Maintenance Service excludes rate program software for electronic scales and weighing systems software maintenance and/or updates and consumable supplies for all levels of service, including printheads for Meters, IntelliLink Control Centers and printers for standard service. (d) Fees for Services Not Covered by this SLA. If our service technician provides service for repairs made necessary due to one of the causes listed in Section 4.1(a)(ii), you will be charged for the service at our current hourly rates and for any required parts. (e) Replacement Equipment (i) If you replace any of your Covered Equipment during the Maintenance Service Term, and the replacement Equipment qualifies for maintenance services, we will automatically enroll you for maintenance coverage on the new Equipment at our current annual rates. (ii) If you acquire an attachment, or add a unit, to your Covered Equipment, we will provide coverage for any qualifying attachment or unit and adjust your rate accordingly. (iii) If you choose not to continue coverage on the replacement Equipment, attachment or unit, you may cancel Maintenance Services with respect to the item within thirty (30) days of the date of your initial invoice, and any further maintenance or repair services on the Equipment, attachment or unit will be subject to our current rates. PB Form 298 Tiered SLA Non Meter PP Vers. 9/09 Page 4 of 4

29 Pitney Bowes Ink and Toner Cartridges The Affordable Alternative from a Trusted Name in Mailstream Solutions Keep Your Images Sharp Cost Effectively Ink cartridges from the original manufacturer can be costly. However, this doesn t have to be the case. Pitney Bowes offers a complete line of Ink and Toner Cartridges that are fully compatible with most major printers, multifunction devices, fax machines and copiers, and cost on average 35% less. Quality And Expertise You Can Depend On All PB brand Ink and Toner Cartridges are engineered to meet or exceed the manufacturer s specifications. All of our items are backed by a one year warranty. A Commitment to the Environment Our easy-to-use return labels and boxes enable you to send your used cartridges back to us for recycling, thus reducing waste. Go green! Switch Now to the Affordable Alternative Find out how much your organization can save by making the change to Pitney Bowes brand compatible toner and cartridges. Don t accept high toner expenses as business as usual. Contact your Pitney Bowes Representative to learn more. Pitney Bowes Inc. World Headquarters Stamford, CT For more information call: MR BOWES ( ) Pitney Bowes Inc. All Rights Reserved An Equal Opportunity Employer. AD