Your New Business Travel Provider. 17 August 2015

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Jocelyn Hubbard
5 years ago
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1 Your New Business Travel Provider 17 August 2015

2 Welcome to Clarity Travel Management Clarity Travel Management are delighted to confirm that from the 17 th of August 2015 we will be the new travel provider for Grant Thornton. Clarity will take care of all your travel needs from air and rail to hotels and other amenities that help make a smooth journey. With our highly innovative online booking system, you will be able to book travel easier and quicker than ever before. A dedicated travel team will be on hand to help assist with any system/booking queries. We are determined to provide a comprehensive service to cover all your requirements. See next page for contact details.

3 Contact Us One dedicated phone number and address for all your bookings, queries and out of hours assistance Telephone : grantthornton@claritytm.co.uk Extended office opening hours from 08:00 20:00 Your new online booking system for air, rail, hotels, eurostar and airport parking Go2Book : Simply enter your Grant Thornton address and click recover password to login. Please ensure that all registered users login and confirm details held in their profile including name as per passport.

The Grant Thornton team Name: Lisa Wilshaw Position: Branch Manager Business travel experience: 17 Years Total time at Clarity: 9 years Name: Andrew Speed Position: Senior Business Travel consultant

4 The Grant Thornton team Name: Lisa Wilshaw Position: Branch Manager Business travel experience: 17 Years Total time at Clarity: 9 years Name: Andrew Speed Position: Senior Business Travel consultant Business travel experience: 8 Years Total time at Clarity: 3 Years Name: Jacquie Rae Position: Senior Business Travel consultant Business travel experience: 17 Years Total time at Clarity: 5 years Name: Julia Bailey Position: Senior Business Travel Consultant Business travel experience: 23 years Total time at Clarity: 6 months Name: Dionne Bentley Position: Senior Business Travel Consultant Business travel experience: 13 Total time at Clarity: 3 years Name: Nick Chen Lau Position: Business Travel Consultant Business travel experience: 4 years 1 month Total time at Clarity: 2.5 years

5 Benefits with Clarity Support - Our dedicated team will be on hand to assist with your queries and offer support. Costs are covered - Reduce expense claims and credit card fees Duty of care - All bookings are tracked and monitored for peace of mind. Profile Management - Easy to manage travellers profiles, preferences, dietary requirements etc.

6 - What are the benefits? Ease of use - book travel 24/7/365. We want to simplify the way you book travel. Personal touch - Bespoke booking tool with Grant Thornton profiles, policy and preferences built in. Value Extensive content to meet your needs with live availability and pricing. Discounted and concessionary fares and rates combined with Grant Thornton negotiated rates. Content - Late rooms, National Rail, Low cost airlines, scheduled carriers the best of the web. from your screen to anywhere

7 Online Booking process Enquiry Booker/Traveller logs into Go2Book. The Travelllers profile can be automatically applied at this stage Method of travel is selected and itinerary details entered. Results Results display on one screen showing multiple options for travel types selected Results will display as per travel policy and preferred rates selected Options can be selected and basket Confirmation Data is analyzed and reviewed as part of account management process Booking data is captured and transferred from Go2Book to Go2Insight Booking transferred electronically to invoicing system Consol invoice produced Invoicing & MI Confirmation s and itinerary sent to the booker and/or traveller Mandatory capture fields to be completed Traveller profile preferences transferred into the booking Traveller will proceed with selected option. Out of policy justification if required

8 Offline Booking process Enquiry Booker / Traveller to make contact with CTM via phone or dedicated address Consultant to ensure all enquiry details are sufficient in order to start search process Quote Options are provided to Booker/Traveller with details including cancellations/rule s etc Confirmation Booker/traveller selects required option Consultant will process request referencing travel policy to ensure guidelines are met Data is analysed and reviewed as part of account management process Booking data is captured and transferred from Go2Book to Go2Insight All transactions billed to consolidated invoice Booking is transferred electronically to invoicing system Invoicing & MI Booking is confirmed and itinerary confirmation ed to traveler All mandatory data capture fields are entered Consultant ensures all traveler details are loaded from profile

9 Hotel billback process Traveller confirms hotel booking confirmation is sent to the traveller with full booking details Confirmation is faxed to hotel confirming allowances, preferences and the CTM payment card used for billback Traveller checks in and stays at the hotel. No payment is required. Traveller checks out and only settles any personal costs that are not be billed back The hotel charges the Clarity payment card booking details are transferred to the invoicing system and invoices are generated after departure Charges included on consolidated invoice clarity transfer all data to go2insight for reporting purposes

10 Clarity s values

11 We are HONEST We tell the truth. We re transparent. We tell it like it is and take ownership. DEPENDABLE We deliver travellers safe and sound, and we always deliver on our promises. When we say we ll do something, we do it. No ifs. No buts. CARING We care about each other. We care about our clients and the welfare of their travellers. We care about being the best we can be. PASSIONATE We love what we do. Our passion and energy means we always perform at the top of our game. CREATIVE We are adaptable and flexible. We love a challenge and finding creative ways to offer innovative, cost-saving solutions. AMBITIOUS We don t stand still. We re always looking to improve how we work: offering more value to clients, driving our growth and increasing our profitability.

Online Air, Hotel & Car User Guide

Online Air, Hotel & Car User Guide Contents...1 Introduction.2 Assistance / Contact Details...2 Logging In...3 Home Page Travel Arranger.4 Traveller.5 Journey Search.6 Flight Displays a) Shop by Price.