Our Experience of the SCAMPI E Pilot SEPG North America, Pittsburgh October 1st, 2013

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1 Our Experience of the SCAMPI E Pilot SEPG North America, Pittsburgh October 1st, 2013

Introduction Paul van den Heuvel Senior Manager in Accenture s Technology Solutions practice MD Application Management Services lead Netherlands Deliver Center Involved in Accenture s CMMI journey

2 Introduction Paul van den Heuvel Senior Manager in Accenture s Technology Solutions practice MD Application Management Services lead Netherlands Deliver Center Involved in Accenture s CMMI journey in the Netherlands since 2005 Prior to current role, designed and implemented large IT systems for clients in the Products and Resources industries Copyright 2013 Accenture All rights reserved. 2 1

Introduction Vinay Gulati Senior Manager with Accenture and currently Information

security, continuity and quality Founder and chair of the Spinlondon Network

capability and reducing costs Worked with large corporate and social

3 Introduction Vinay Gulati Senior Manager with Accenture and currently Information Security Lead for the United Kingdom and Ireland Expertise in transformation, security, continuity and quality Founder and chair of the Spinlondon Network Experience in improving performance, productivity, organizational maturity, process capability and reducing costs Worked with large corporate and social entrepreneurial organizations to bring new ideas to fruition Copyright 2013 Accenture All rights reserved. 3 2

4 Executive Summary Achieving Capability Maturity Model Integration Effort Savings (in Days) (CMMI) is a challenging task for any organization. In this session, Accenture will share its experience using the new SCAMPI E appraisal approach to achieve CMMI for Services certification for the Accenture Delivery Center in the Netherlands. Critical insights will be shared from its successful completion that resulted in savings of both time and money. This new approach has modernized and industrialized the way Accenture approaches CMMI certification for itself and its Technology clients, while also aiding in industry-wide development with the CMMI Institute. Delivery Center Team Appraisal Team Cost Savings (in ) Delivery Center Team Appraisal Team Copyright 2013 Accenture All rights reserved. 4 3

5 Agenda Brief Introduction of Accenture Accenture Delivery Center in the Netherlands Fast Facts CMMI Journey What is SCAMPI E? SCAMPI E Pilot Conducted Approach Experience Gained Added Value Looking Ahead Copyright 2013 Accenture All rights reserved. 5 4

Accenture Introduction Accenture is a global management consulting, technology

7 Accenture Leader in Application Outsourcing (AO) More than 20 years experience 1,000+ clients served by over 60,000 professionals Deep experience in more than 40 industries; Global presence in 54 countries Ranked world s #1 outsourcing service provider for five consecutive years by the IAOP* Gartner, Forrester, IDC** have ranked Accenture as a leader in AO across all leading software platforms *IAOP - International Association of Outsourcing Professionals **IDC - International Data Corporation Copyright 2013 Accenture All rights reserved. 7 6

8 Agenda Brief Introduction of Accenture Accenture Delivery Center in the Netherlands Fast Facts CMMI Journey What is SCAMPI E? SCAMPI E Pilot Conducted Approach Experience Gained Added Value Looking Ahead Copyright 2013 Accenture All rights reserved. 8 7

The Accenture Global Delivery Center in the Netherlands is part of Accenture s Global Delivery Network Location: Almere Languages Supported: Dutch, English and German Almere Certifications/Standards:

9 The Accenture Global Delivery Center in the Netherlands is part of Accenture s Global Delivery Network Location: Almere Languages Supported: Dutch, English and German Almere Certifications/Standards: CMMI -SVC Level 3 and SAP AM Industries: Utilities, Energy, Chemicals, Communications, Energy and Non Profit Work delivered: Application Outsourcing, System Integration, Test Services and Business Intelligence Services Copyright 2013 Accenture All rights reserved. 9 8

10 Accenture Delivery Center in the Netherlands CMMI Journey Timeline August 2006 Maturity Level 3 against CMMI for Development, V1.1 July 2010 Maturity Level 3 against CMMI for Services, V July 2009 Maturity Level 3 against CMMI for Development, V1.2 May 2013 Maturity Level 3 against CMMI for Services, V1.3 (extension of the CMMI accreditation for a period of 2 years as per the methodology of SCAMPI E) Copyright 2013 Accenture All rights reserved. 10 9

Accenture Delivery Center in the Netherlands CMMI Journey Objectives To enhance client service, the Delivery Center looked to: Improve process effectiveness and efficiency, and identify and

11 Accenture Delivery Center in the Netherlands CMMI Journey Objectives To enhance client service, the Delivery Center looked to: Improve process effectiveness and efficiency, and identify and prioritize improvement actions Align with all Accenture Delivery Centers Focus on the continuity and maintenance of the CMMI process implementation Drive best practices and innovation Further differentiate with CMMI for Services reference Copyright 2013 Accenture All rights reserved

12 Accenture Delivery Center in the Netherlands CMMI Journey Results Overall Client Satisfaction Met SLA Performance in % FY09 FY10 FY11 FY12 FY13-I 88 Sep-12 Nov-12 Jan-13 Mar-13 May-13 Delivery Center Target Delivery Center Target Note: Scale Lowest = 0, Highest = 7 Source: ITSM Copyright 2013 Accenture All rights reserved

13 Agenda Brief Introduction of Accenture Accenture Delivery Center in the Netherlands Fast Facts CMMI Journey What is SCAMPI E? SCAMPI E Pilot Conducted Approach Experience Gained Added Value Looking Ahead Copyright 2013 Accenture All rights reserved

14 What is SCAMPI E? SCAMPI A: A CMMI appraisal method, conducted by a trained team, for an organization s current software/system/service processes SCAMPI E: A new leaner version of the SCAMPI appraisal methodology and extends the validity period of SCAMPI A ratings Benefits: Significantly reduced cost while maintaining the integrity of the SCAMPI A Copyright results 2013 Accenture All rights reserved

SCAMPI A Organizational Unit, Basic Units & Support Functions

Overview Operational Concept SCAMPI Maintenance Appraisal Input

Planning SCAMPI M Planning Stage 1 Examine High-yield Artifacts

Output Output Output Output Output 90 days or less Up to 4

15 SCAMPI A Organizational Unit, Basic Units & Support Functions Organizational Unit, Basic Units & Support Functions SCAMPI E Overview Operational Concept SCAMPI Maintenance Appraisal Input Input Input Input Mini Planning Mini Planning Action Plan Mini Planning SCAMPI M Planning Stage 1 Examine High-yield Artifacts Stage 1 Examine High-yield Artifacts Report Results Action Plan Output Output Output Output Output 90 days or less Up to 4 months Source: Copyright Standard 2013 CMMIAccenture Appraisal All Method rights reserved. for Process Improvement (SCAMPI) Maintenance Appraisals (SCAMPI M) Version 1.3: Appraisal Lead Training 15 14

16 Agenda Brief Introduction of Accenture Accenture Delivery Center in the Netherlands Fast Facts CMMI Journey What is SCAMPI E? SCAMPI E Pilot Conducted Approach Experience Gained Added Value Looking Ahead Copyright 2013 Accenture All rights reserved

17 While preparing for our three yearly SCAMPI A appraisals, the Delivery Center in the Netherlands was approached to participate in SCAMPI E for Services pilot SCAMPI E Pilot conducted Approach Copyright 2013 Accenture All rights reserved

18 SCAMPI E Pilot Conducted Experience Gained Being part of a worldwide pilot meant we faced some early adopter issues. These experiences were captured and shared with CMMI Institute. Copyright 2013 Accenture All rights reserved

There was a lack of formal appraisal team member (ATM) training materials.

19 Lessons Learned... Training should have been planned and conducted a little earlier in the process. Given this was a pilot and some materials were still been developed this was not always possible, but should be in future appraisals. There was a lack of formal appraisal team member (ATM) training materials. In future perhaps slides could be provided to aid the training. This would increase the effectiveness of the training process. Source: SCAMPI CLASS-M PILOT Lessons Learned Copyright 2013 Accenture All rights reserved

20 Lessons Learned The SAS system is not geared for SCAMPI M. The following is not clear: how to get feedback forms how to get the documents submitted with the rating forms Was the weight of GPs review effort adequate? In this case, Selection of Practices in scope (after CI Review) led to: 13PAs =16 SGs = 58 SPs 7 GPs that multiplied by 13PAs SG lead to 7x13=91 instances to be reviewed. As a result, about 3/5 of the effort (docs/interviews) were needed to cover the selected GPs, and 2/5 the SPs. Whether this is adequate to their business relevance is a point to consider from this pilot. Source: SCAMPI CLASS-M PILOT Lessons Learned Copyright 2013 Accenture All rights reserved

Effort saves in Days Amount saves in Euros SCAMPI E Pilot conducted at the Accenture Delivery

Savings (in ) 65% savings 70% savings 65% savings 40% savings Delivery Center Team Appraisal Team

2013 cost rates Source: Time keeping system *The Results of SCAMPI A are valid for 3 years whereas

21 Effort saves in Days Amount saves in Euros SCAMPI E Pilot conducted at the Accenture Delivery Center in the Netherlands Added Value Reduced Effort* Reduced Costs* Effort Savings (in Days) Cost Savings (in ) 65% savings 70% savings 65% savings 40% savings Delivery Center Team Appraisal Team Delivery Center Team Appraisal Team SCAMPI A SCAMPI E Note: SCAMPI A: 2010 cost rates, SCAMPI E : 2013 cost rates Source: Time keeping system *The Results of SCAMPI A are valid for 3 years whereas the results of SCAMPI E remain valid for only 2 years Copyright 2013 Accenture All rights reserved

22 Agenda Brief Introduction of Accenture Accenture Delivery Center in the Netherlands Fast Facts CMMI Journey What is SCAMPI E? SCAMPI E Pilot Conducted Approach Experience Gained Added Value Looking Ahead Copyright 2013 Accenture All rights reserved

experience Focus on continuous improvement and innovation: a key enabler

23 Looking Ahead Leverage across the Accenture Global Delivery Network Aid in industry-wide development with the CMMI Institute Share knowledge and experience Focus on continuous improvement and innovation: a key enabler for consistent success Copyright 2013 Accenture All rights reserved

24 About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become highperformance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, Its home page is Copyright 2013 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture

Delivery Excellence Using CMMI

Delivery Excellence Using CMMI Using CMMI CMMI Technology Conference Nov 2006 Keith M. Heston Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Purpose & Agenda A common mistake in improvement programs