Citibank Presents: A Training Guide for the EXPERIENCED A/OPC

Transcription

1 GSA SmartPay Conference Citibank Presents: A Training Guide for the EXPERIENCED A/OPC Jeanette Antone, Melissa Landis Bob Wilson, Donna Gentile Citibank Global Transaction Services

2 Citibank Presents: Continue the Revolution Citibank Commercial Cards, Government Services The Ninth Annual GSA SmartPay Conference - Philadelphia, Pennsylvania

3 The Ninth Annual GSA SmartPay Conference A Training Guide for the EXPERIENCED A/OPC Jeanette Antone, Melissa Landis Bob Wilson, Donna Gentile August 22, 2007

4 Goals and Objectives To provide optimal training tools for the experienced A/OPC: Purchase Travel To share What Really Works To Manage Efficient, Effective Programs - MEEP! 4 MM.DD.YY

5 Agenda Your Citibank support teams Citimanager.com What Really Works Operating a successful card program 5 MM.DD.YY

6 Your Citi Support Teams Customer Service Web-based Tools Help Desk Client Account Services (CAS) Collections Fraud Early Warning (FEW) Disputes Application processing and maintenance 6 MM.DD.YY

7 Customer Service - (800) Option # - Automated card activation Option 0 - Customer Service A/OPC Change credit lines, cash lines for individuals Change single-purchase limits Close and reopen accounts of individuals Force authorizations in emergency situations Option 1 Automated account information Option 3 Select new PIN number Collect (904) MM.DD.YY

8 Web-based Tools Help Desk Option 2 - System support and file delivery Help Desk Password resets Issue resolution Questions regarding: File delivery CitiDirect Card Management System Citibank Electronic Reporting System Citibank Custom Reporting System Citibank Online Statement 8 MM.DD.YY

9 Client Account Services (CAS) Option 4 - Client Account Services Know the five-digit extension of your CAS Manager Maintenance on billing accounts MCC Codes / Templates Troubleshooting Reconciliation Set-up User ID s for online systems Projects 9 MM.DD.YY

10 Your Client Account Managers Vilma Barone

11 Your Client Account Managers Jessica Connell

12 Your Client Account Managers Shameki Daniels

13 Your Client Account Managers Dan Deal

14 Your Client Account Managers Stacey Felix

15 Your Client Account Managers Ken Fudge

16 Your Client Account Managers Paula Gillon

17 Your Client Account Managers Kelli Glover

18 Your Client Account Managers 18 MM.DD.YY Dina Haynes

19 Your Client Account Managers Melissa Landis

20 Your Client Account Managers Eddie McKenzie

21 Your Client Account Managers Delon Pleiman

22 Your Client Account Managers Shadara Reed

23 Your Client Account Managers Becky Riley

24 Your Client Account Managers Kaylen Woodard

25 Your Client Account Managers Stacey Felix Dina Haynes Ken Fudge Melissa Landis Delon Pleiman

26 Collections and Fraud Early Warning Collections Cardholder delinquency (800) Collect (904) Salary off-set program A/OPC dial (904) Recovery Card member charge off inquiries: (888) Fraud Early Warning Early detection/failed verification (800) Collect (904) MM.DD.YY

27 Your Source for Citibank Information and Forms 27 MM.DD.YY

28 What Really Works - Cardholder Agreement Where can you find The Cardholder Agreement? 28 MM.DD.YY

29 Your source for Citibank Information and Forms - Reference 29 MM.DD.YY

30 How to Make Things Happen A/OPC Set-up A/OPC Set-up / Maintenance Form - CB006 Multiple hierarchies require individual forms Complete all information Must be signed by current A/OPC Fax completed form to your CAS - (904) MM.DD.YY

31 Purchase / Centrally Billed and Individually Billed Travel Creating new cardholder accounts For compliance, all applications require the following information: Hierarchy Plastic type Statement billing address Verification Credit/Cash limits (if no agency default) MCC templates (if no agency default) A/OPC name, signature, phone number, fax number Expediting new account set-ups: Applications may be processed via the CitiDirect Card Management System Work Phone Number address For compliance, IB applications also require: Date of Birth Full Social Security Number Physical Home Address Home Phone Number 31 MM.DD.YY

32 What Really Works Program Specific Guidelines Purchase CBT IBT Application Specifics Application Specifics Application Specifics Hierarchy Hierarchy Hierarchy Plastic type Plastic type Plastic type Statement billing address Statement billing address Statement billing address Verification Verification Verification Credit/Cash limits (if no agency Credit/Cash limits Credit/Cash limits default) (if no agency default) (if no agency default) MCC templates (if no agency default) MCC templates (if no agency default) MCC templates (if no agency default) A/OPC name, signature, phone number, fax number A/OPC name, signature, phone number, fax number A/OPC name, signature, phone number, fax number Date of Birth Full Social Security Number Physical Home Address Home Phone Number Purchase CBT IBT MEEP Tools MEEP Tools MEEP Tools Reporting tools Reporting tools Reporting tools MCC's MCC's MCC's Credit limits Credit limits Credit limits Preventing misuse and controlling delinquencies Preventing misuse and controlling delinquencies Preventing misuse and controlling delinquencies Payments and reconciliation Payments and reconciliation Payments and reconciliation Reinstatement requests Online statements with payment option

33 What Really Works Managing Efficient, Effective Programs! Reporting tools Merchant Category Codes (MCCs) Credit limits Preventing misuse and controlling delinquency Payments and reconciliation Reinstatements 33 MM.DD.YY

34 What Really Works - Web-based Tools Use Citibank reporting tools Citibank Electronic Reporting System / Total Business Reporting Citibank Custom Reporting System CitiDirect Card Management System Online Statements 34 MM.DD.YY

35 What Really Works - Merchant Category Codes (MCC) Bankcard industry standard to identify merchant types MCC listings are located on Citimanager.com Controls the authorization process 35 MM.DD.YY

36 What Really Works - Credit Limits Managing Credit Limits : Agency standard credit limits Reducing credit limits Restricting credit limits 36 MM.DD.YY

37 What Really Works - Identifying Misuse / Controlling Delinquency Identifying misuse and controlling delinquency Reporting MCC codes Credit Limits Close inactive cards Keep cardholder information updated 37 MM.DD.YY

38 What Really Works - Payments and Reconciliation Purchase: Online statements ACH/Federal Wire/Check Travel Centrally billed and individually billed: Online statements Online statement payment option/speedpay (IB only) ACH/EFT/Federal Wire/Check Split disbursement Salary offset Centrally billed reconciliation 38 MM.DD.YY

39 What Really Works Reinstatements Individually billed travel card holders: PC to manage process PC to provide written documentation to support extenuating circumstances and counseling of employee Agency specific procedures should go through Level 1 Reinstatement parameters 39 MM.DD.YY

40 Summary Provided optimal training tools for the experienced A/OPC Purchase Travel - It really works MEEP, MEEP!! 40 MM.DD.YY

41 Questions? 41 MM.DD.YY

42 Reminders Thank you for attending this session! Visit the Citibank Welcome Center Room 104 A/B, 1 st Floor National Industries for the Blind will have a display of products Conference Slide Show come see yourself shine! Visit the Citibank Technical Demonstration Center Room 106 A, 1 st Floor Please take a moment to complete your GSA survey for this session! 42 MM.DD.YY

43 IRS Circular 230 Disclosure: Citigroup Inc. and its affiliates do not provide tax or legal advice. Any discussion of tax matters in these materials (i) is not intended or written to be used, and cannot be used or relied upon, by you for the purpose of avoiding any tax penalties and (ii) may have been written in connection with the "promotion or marketing" of the Transaction. Accordingly, you should seek advice based on your particular circumstances from an independent tax advisor. Any terms set forth herein are intended for discussion purposes only and are subject to the final terms as set forth in separate definitive written agreements. This presentation is not a commitment to lend, syndicate a financing, underwrite or purchase securities, or commit capital nor does it obligate us to enter into such a commitment, nor are we acting as a fiduciary to you. By accepting this presentation, subject to applicable law or regulation, you agree to keep confidential the existence of and proposed terms for any transaction contemplated hereby (a Transaction ). Prior to entering into any Transaction, you should determine, without reliance upon us or our affiliates, the economic risks and merits (and independently determine that you are able to assume these risks) as well as the legal, tax and accounting characterizations and consequences of any such Transaction. In this regard, by accepting this presentation, you acknowledge that (a) we are not in the business of providing (and you are not relying on us for) legal, tax or accounting advice, (b) there may be legal, tax or accounting risks associated with any Transaction, (c) you should receive (and rely on) separate and qualified legal, tax and accounting advice and (d) you should apprise senior management in your organization as to such legal, tax and accounting advice (and any risks associated with any Transaction) and our disclaimer as to these matters. By acceptance of these materials, you and we hereby agree that from the commencement of discussions with respect to any Transaction, and notwithstanding any other provision in this presentation, we hereby confirm that no participant in any Transaction shall be limited from disclosing the U.S. tax treatment or U.S. tax structure of such Transaction. We are required to obtain, verify and record certain information that identifies each entity that enters into a formal business relationship with us. We will ask for your complete name, street address, and taxpayer ID number. We may also request corporate formation documents, or other forms of identification, to verify information provided. Any prices or levels contained herein are preliminary and indicative only and do not represent bids or offers. These indications are provided solely for your information and consideration, are subject to change at any time without notice and are not intended as a solicitation with respect to the purchase or sale of any instrument. The information contained in this presentation may include results of analyses from a quantitative model which represent potential future events that may or may not be realized, and is not a complete analysis of every material fact representing any product. Any estimates included herein constitute our judgment as of the date hereof and are subject to change without any notice. We and/or our affiliates may make a market in these instruments for our customers and for our own account. Accordingly, we may have a position in any such instrument at any time. Although this material may contain publicly available information about Citi corporate bond research or economic and market analysis, Citi policy (i) prohibits employees from offering, directly or indirectly, a favorable or negative research opinion or offering to change an opinion as consideration or inducement for the receipt of business or for compensation; and (ii) prohibits analysts from being compensated for specific recommendations or views contained in research reports. So as to reduce the potential for conflicts of interest, as well as to reduce any appearance of conflicts of interest, Citi has enacted policies and procedures designed to limit communications between its investment banking and research personnel to specifically prescribed circumstances Citibank, N.A. All rights reserved. Citi and Citi and Arc Design and Citibank are trademarks and service marks of Citigroup Inc. or its affiliates and are used and registered throughout the world.