Companies use DHL because we make their lives easier through

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1 The strength of DHL lies in its global reach, innovative use of technology and the dedication of its people. Our ability to deliver a consistently high quality service is sustained by a global programme of investments in infrastructure and strategic alliances with world-class partners. Companies use DHL because we make their lives easier through 7 DHL Worldwide Express Corporate Report 2000 Making your lives easier

2 Services providing the fastest pick-up and delivery worldwide Worldwide Document Express For urgent international documents that must be there on time. Worldwide Parcel Express The sure and simple way to ship dutiable international goods and know they ll arrive safely and on time. European Union Express Overnight delivery of all documents and parcels travelling from one EU country to another. Import Express Import Express is a cost-effective and simple way to give customers more control over deliveries from their suppliers. Insurance DHL can provide you with insurance cover for shipping valuable goods. 24-hour Customer Service DHL maintains 24 hours a day, seven days a week, 365 days a year customer service in many countries.

3 Solutions that give customers a competitive advantage Jumbo Box An innovative and simple way to ship goods weighing between 10 25kgs. Strategic Inventory Management A total communications, delivery, storage and return network for emergency spare parts which combines DHL s core Express Delivery Service with Call Centre Services, Spare Parts Centres, Sprinter Couriers and Integrated IT Systems. Direct Express Inventory Stocks are centrally managed in a single Express Logistics Centre where products can be configured to meet specific end-user requirements by specially trained DHL staff prior to despatch. Customers benefit from: reduced inventory costs; a reduction in obsolete inventory; improved inventory availability and flexibility. Repair Return Inventory DHL pro-actively manages the inventory and co-ordinates the type of service required to replace, exchange and repair defective parts and products. Repair Return Inventory offers more effective physical and information flows in all aspects of the repair and return process. Worldwide Medical Express New packaging solution for shipping perishable pharmaceuticals such as clinical trial supplies.

4 Technology helping us to be the most efficient and innovative express logistics company DHL Extranet Online access to inventory, service, and shipment status details in real time. DHL Connect A software application that simplifies shipment processing and is continuously updated with real-time information. DHL Winship A Windows-based, easy-to-use shipping software for occasional to regular shippers. Customers can arrange pick-ups, print airwaybills and customs documentation, and track shipments.

5 DHL VoiceLink An Interactive Voice Response (IVR) system enabling customers to track shipments, receive proof of delivery faxes, request pick-ups and order supplies at the touch of a button. DHL e-track An tracking service enabling customers to track up to 100 shipments at any one time by simply sending the airwaybill numbers to track@dhl.com giving worldwide access to the whereabouts of shipments at any time. Wireless Application Protocol technology DHL s pioneering use of Wireless Application Protocol technology gives customers unrivalled flexibilty to track the progress of their shipments through any Wireless Application Protocol enabled GSM network.

6 Investments in people, technology and transportation to offer winning solutions Global investment programme DHL currently has a global capital commitment programme of over 3.3 billion including: Aircraft A capital commitment of over 1 billion to acquire 44 B-757 replacement aircraft for the European fleet. Hubs/sorting centres Over 450 million being spent on expanding or developing new hubs at East Midlands airport in the UK, at Frankfurt/Main and Cologne/Bonn airports in Germany, at Singapore s Changi airport, Hong Kong s Chek Lap Kok airport, at Cincinnati in the United States and in Buenos Aires, Argentina to service the Mercosur region of Latin America. Japan 125 million for a major infrastructural investment programme in DHL Japan, including new service and distribution centres, vehicles, machinery and IT equipment.

7 Partnerships developing alliances and partnerships to provide a complete service Deutsche Post Europe s largest postal company and DHL s strategic partner proving success through co-branding of services. Lufthansa An award-winning partnership that continues to offer customers innovative shipping solutions. Japan Airlines DHL and JAL work together to provide combined express and general freight services to Japanese companies around the world.