MIS 300 Exam 1 Spring 2011

Transcription

1 MIS 300 Exam 1 Spring 2011 Name: Instructions Turn off your cell phone. Close your notes and book. Answer each question by selecting the best response. For True/False questions, select A for and B for. You may write on this question set. Record your answers on the ScanTron form. 1. Which of the following is not a primary information-technology project goal? A. Create competitive advantages B. Improve productivity C. Marketing plan D. Reduce costs 2.? is a field concerned with the use of technology in managing and processing information. A. Information processing B. Information technology C. Management information systems D. Technology management 3.? is a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems. A. Information processing B. Information technology C. Management information systems D. Technology management 4. What are raw facts that describe the characteristics of an event? A. Business intelligence B. Data C. Information D. Information technology 1

2 5.? is an information culture that encourage employees across departments to be open to new insights about crisis and radical changes and seek ways to create competitive advantages. A. Information-discovery culture B. Information-functional culture C. Information-inquiring culture D. Information-sharing culture 6.? are metrics that measure things like throughput, transaction speed, and system availability. A. Benchmark metrics B. Effectiveness IT metrics C. Efficiency IT metrics 7.? is the number of hours a system is available to users. A. Response time B. System availability C. Throughput D. Transaction speed 8.? is the number of customers an organization touches for the first time and persuades to purchase its products or services. A. Conversion rate B. Transaction rate C. Transform rate D. Turnover rate 9. What occurs when an organization can significantly impact its market share by being the first to market with a competitive advantage? A. Environmental scanning B. First-mover advantage C. Loyalty program D. Private exchange 2

3 10. Which of the following represents buyer power in Porter's Five Forces Model? A. High when buyers have many choices of whom to buy from and low when their choices are few B. High when buyers have many customers of whom to buy from and low when their customers are few C. Low when buyers have many choices of whom to buy from and high when their choices are few D. Low when buyers have many customers of whom to buy from and low when their customers are few 11. A supply chain consists of all parties involved in the procurement of a product or raw material. 12. The value chain views an organization as a series of processes, each of which adds value to the product or service for each customer. 13. Support value activities in the value chain acquire raw materials and manufactures, deliver, market, sell, and provide after-sales services. 14. A (an)? models information to support managers and business professionals during the decision-making process. A. Decision support system B. Executive information system C. Information management system D. Transaction processing system 15. Which of the following is an incorrect enterprise view of information technology? A. Granularity is coarse for executives and fine for analysts B. Processes are analytical for executives and transactional for analysts C. Processing is online transaction processing for executives and online analytical processing for analysts 3

4 16. A (an)? is the basic business system that serves the operational level in an organization. A. Executive information system B. Operational information system C. Operational processing system D. Transaction processing system 17.? is the study of the impact that changes in one (or more) parts of the model have on other parts of the model. A. Drill-down B. Goal-seeking analysis C. Sensitivity analysis D. Statistical analysis 18. The transaction processing system supplies transaction-based data to the decision support system. 19. Drill-down capability?. A. Enables users to get details, and details of details, of information. B. Finds the inputs necessary to achieve a goal such as a desired level of output. C. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information. D. The ability to look at information from different perspectives. 20. A? integrates information from multiple components and tailors the information to individual preferences. A. Digital dashboard B. Drill-down C. Sensitivity analysis D. What-if analysis 21. Artificial intelligence simulates human intelligence such as the ability to reason and learn. 4

5 22. A (an)? is an artificial intelligence system that mimics the evolutionary, survival-of-thefittest process to generate increasingly better solutions to a problem. A. Artificial intelligence B. Genetic algorithm C. Intelligent system D. Neural network 23. A (an)? attempts to emulate the way the human brain works, and is suited for making decisions including identifying patterns or image recognition. A. Artificial intelligence B. Genetic algorithms C. Intelligent agents D. Neural network 24. A business process?. A. Is the analysis and redesign of workflow within and between enterprises B. Is a standardized set of activities that accomplish as specific task, such as processing a customer's order C. Integrates all departments and functions throughout an organization into a single TI system so that employees can make decisions by viewing enterprise wide information on all business operations 25. A business facing process results in a product or service received by an organization's external customer. 26. The business process improvement model?. A. Is a standardized set of activities that accomplish a specific task, such as processing a customer's order B. Results in a product or service that is received by an organization's external customer C. Is invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation D. Attempts to understand and measure the current process, and make performance improvements accordingly. 5

6 27.? is the analysis and redesign of workflow within and between enterprises. A. A customer facing process B. Business process reengineering C. Business process improvement D. Business process management 28. A business process model is a graphic description of a process, showing the sequence of process tasks, developed for a specific purpose and from a selected viewpoint. 29. What integrates all of an organization's business processes to make individual processes more efficient? A. Business process management B. Business process model C. Business process modeling D. Business process reengineering 30. Digital Darwinism implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age should not engage in ebusiness. 31. A (an)? is a new way of doing things that initially does not meet the needs of existing customers. A. Disruptive technology B. Innovating technology C. Sustaining technology D. All of the above 32. The? is computer networks that pass information from one to another using common computer protocols. A. Extranet B. Internet C. Intranet D. World Wide Web 6

7 33. The? is a global hypertext system that uses the system described in the previous question as its transport mechanism. A. Extranet B. Internet C. Intranet D. World Wide Web 34. File formats on the World Wide Web include all of the following except?. A. Audio files B. Graphic files C. Text files D. Video files E. The World Wide Web supports all of the file types 35. The digital divide?. A. Is a global public network of computer networks that pass information from one to another using common computer protocols B. Occurs when those with access to technology have great advantages over those without access to technology C. Refers to the depth and breadth of information transferred between customers and businesses D. Refers to the number of people a business can communicate with, on a global basis 36. The? is a set of economic, social, and technology trends that collectively form the basis for the next generation of the Internet. A. 3D Web B. Semantic Web C. Web 2.0 D. All of the above 7

8 37. A? is a website or web application that uses content from more than one source to create a completely new service. A. Web Blender B. Web Combinextor C. Web Mashup D. Web Mixup 38. A kiosk is?. A. A publicly accessible computer system that has been set up to allow interactive information browsing B. The buying of commodity-like products which is transaction-oriented, and rarely involves a long-term or ongoing relationship between buyers and sellers C. Involves buying through prenegotiated contracts with qualified suppliers D. Is the B2B purchase and sale of supplies and services over the Internet 39. A (an)? offers an extensive array of unique services such as its own version of a web browser. A. Application service provider (ASP) B. Internet service provider (ISP) C. Online service provider (OSP) D. Wireless Internet service provider (WISP) 40. A service level agreement defines the specific responsibilities of the service provider and sets the customer expectations. 41.? is the buying and selling of goods and services over the Internet. A. Ebusiness B. Ecommerce C. Etransacting 8

9 42. An? is an approach to conducting electronic business on the Internet. A. Ebusiness model B. Ecommerce model C. Ecommerce model D. Etailing model 43. An emall?. A. Is an interactive business community providing a central market space where multiple buyers and sellers can engage in ebusiness activities B. Serves as a gateway through which a visitor can access multiple eshops C. Is a version of a retail store where customers can shop at any hour of the day without leaving their home or office 44. A (an)? is a type of online auction where buyers use it to purchase a product or service, selecting the seller with the lowest bid. A. Electronic auction B. Forward auction C. Reverse auction D. All of the above 45. Mass customization is?. A. A box running across a web page that is often used to contain advertisements B. A technique that induces websites or users to pass on a marketing message to other websites or users C. Allows businesses to generate commissions or royalties from an Internet site D. The ability of an organization to give its customers the opportunity to tailor products or services to customer's specifications 9

10 46. A financial cybermediary is?. A. A mechanism for sending a payment from a checking or savings account B. A system that sends bills over the Internet and provides an easy-to-use mechanism to pay the bill C. An Internet-based company that facilitates payments over the Internet D. Both software and information - the software provides security for the transaction and the information includes payment and delivery information 47. Secure electronic transaction (SET) creates a secure and private connection between a client and server, encrypts the information, and sends the information over the Internet. 48.? is the removal of middle men in the supply chain. A. Disintermediation B. Intermediation C. Reintermediation 49.? is the exact pattern of a consumer's navigation through a website. A. Clickstream data B. Click-through C. Interactivity D. Webnav 50. What is the ability to purchase goods and services through a wireless Internet-enabled device? A. Mobile commerce B. Open commerce C. Remote commerce D. Wireless commerce Turn in this question set and your ScanTron form. 10