NKL autobank. Page 12. Training Guide. NKL Cash Handling is a member of FireKing Security Group

Transcription

1 Page 12 NKL autobank Training Guide NKL Cash Handling is a member of FireKing Security Group

2 Page NKL Autobank Training Guide Table of Contents Procedure...Page Logging In...2 Manual Drop...2 Validator Drop...2 Insta-Drop...3 Extended Drop...3 Buying Change...4 Vending Change...4 Vend Till...4 Loading Tubes...5 Unload...5 Entrolling Users...5 Deleting Users...6 Open D8 Doors...6 Removing Manual Drop Cash...7 Armor Car Pickup...7 Printing Reports...8 Printer Trouble...8 Power Trouble...8 Single Validator Trouble...9 Bulk Validator Trouble...9 Vending Trouble... 10

3 Page 2 Logging In Validator Drop 1. Use your key or 2. Enter your user number and press ENTER. Enter your PIN number. You are now logged in. After logging in press the DROP Select a validator location in which to insert your bills. Manual Drop Insert all bills until your drop is complete. After you ve logged in, press the DROP Press the ESC button after all bills are counted. Select the desired MANUAL DROP. The Autobank will automatically print your receipt. When prompted you may choose to enter a DROP ID. Enter a number for the drop envelope ID or just press ENTER to skip. Select the type of money you are dropping cash, check, or credit card receipts. Enter the value of the drop, then press ENTER to accept. Verify the amounts are correct, then press ENTER again to accept. The Autobank will print a receipt. Collect the receipt. Place it in the envelope with the money and make the drop in the manual drop drawer (or slot).

4 Page 3 Insta-Drop Extended Drop After logging in press the DROP SET After logging in press the DROP SET Select INSTA DROP SET. Select INSTA DROP SET. Assign one of four INSTA buttons and a location where the money is to be dropped. Select a cash location to put the money. To make a drop, the cashier presses their assigned INSTA button... The system is now operation and the validator is turned on and will count money throughout the duration of this user s shift....and insert cash into the validator. This convenient feature keeps the cash drawer trimmed easily and efficiently. The cashier logs out of EXTENDED DROP by running their Operator Report. Press the ESC button after all bills are counted. The Autobank will automatically print your receipt. The cashier logs out of INSTA DROP at the end of their shift by running their Operator Report.

5 Page 4 Buying Change After logging in press the BUY CHANGE Vending Change After logging in press the VEND Select the location for the validated drop. Then enter the column number for the change desired. Insert cash into the validator. Retrieve the change from the dispensing tray at the bottom of the door. Press the VEND action button to start getting change. A vend receipt will print automatically. If you need to vend more change, you must wait until the Autobank s vend delay cycle is complete. Use the number pad to choose columns to get change from. Press ESC to end the buy change evolution. Vend Till After logging in press the VEND Take your change from the dispensory tray. Select the VEND TILL option. The Autobank will automatically print your receipt showing the total validated, total vended, and net drop. Example: If you drop $20 and vend $15 in change, your net drop is $5. A tube from up to eight columns will be dispensed. A receipt for the vend till will be printed. Note: A yser

6 Page 5 Loading Tubes Into the D8 After logging in press the LOAD Enrolling Users After logging in press the PGRM Wait until you see INSERT TUBES NOW on the screen. If you load tubes any other time they will not be counted. Select the USERS menu option. Unload Make sure the tubes are put in straight with a clean snap of the wrist. As the tubes go in, the running total will be shown on the screen. As the tubes go in, the running total will be shown on the screen. Press the ESC button when you re done loading tubes and take the receipt. The manager will log in and press the UNLOAD A delay period will begin. At the end of the delay the display will beep. Log in a second time and again press the UNLOAD Select a column number to unload. Select the ENROLL menu option. Do one of the following: 1. Press the ENTER button to enroll a keyless user and a user number will be assigned. Or Present a key to be enrolled. Or Present your finger to the biometric reader. Assign a permission level for this person Give this person a 9-digit personal ID number. Usually its the person s social security number. All the tubes in that column will be emptied out. Enter the person s name Up to 15 characters, and press ENTER. An unload recept will be printed showing the amount unloaded and the total for that column will be reset back to zero. Now use the Load procedure to reload the column with the correct tubes. Assign a temporary 4-digit PIN number for this person (usually ). It must be entered twice to confirm. The first time new users log in, they are required to change their PIN. This makes users solely responsible for their PINs.

7 Page 6 Deleting Users After logging in press the PGRM Opening D8 Doors After logging in press the DOORS From the menu select the USERS option. When asked the question: RE- MOVE CASH with YES or NO, select NO. YES means removing cash for bank deposit. From the next menu select EDIT USERS. Choose the unit to open. Scroll through the list as needed and select the name of the user you want to delete. Choose the door you want to open. Select STATUS. When the screen says OPEN DOOR NOW... Change it from ACTIVE to DE- LETED....reach down, turn the handle, and open the door. Press ENTER. That person is now deleted from the system and will no longer be able to access the safe.

8 Page 7 Removing Manual Drop Cash After logging in press the DOORS Armor Car Pickup The guard will first present his electronic armor car key. When asked the question: RE- MOVE CASH with YES or NO, select YES. YES means removing cash for bank deposit. On the screen you will see CON- FIRM ARMOR CAR INSERT IDENTI- FIER. Choose the cash you want to remove from the system for bank deposit. The manager will present his key and log in, A delay will begin. At the end of the delay the display will beep. Repeat the above steps. The manager will choose which cash to pick up. When the screen says OPEN DOOR NOW open the D8 outer door, then open its inner door. If the manual drop is in the upper compartment of a bulk validating unit, simply open its upper door. You may then reach in and remove the manual drop money for back deposit. A deposit report will print in duplicate automatically when the door securing the cash is opened. When the screen says OPEN DOOR NOW the guard will go to the validating safe, turn the Medeco key (hardware Armor Car key), and open the safe door. Be sure the door handle catches in the horizontal position. A duplicated Deposit Report will print showing the totals. The manager will sign at the bottom, seperate the copies and retain the top copy. With the safe door open, the guard opens the validator cassette, removes and bundles the cash, then places it in the bag. He then closes the cassette and shuts the safe s door. In some cases the guard will carry an empty cassette and swap the full cassette for the empty. In such cases the bank retains the cassette key.

9 Page 8 Printing Reports After logging in press the REPORT Power Trouble Bill validating safes have two power supplies. One for the bill acceptor... From the menu select the specific report you want to run....and one for the main safe electronics. Make sure both are securely plugged in at the rear of the safe. Your report will print automatically. On a standard single bill validator, look for the indicator light. It is red normally, or green when activated. A bulk validator will light up green when activated. Printer Trouble To replace the paper in this type printer, open the rear compartment and insert the paper so it rolls from underneath. To replace the ink cartridge when the printing begins to fade, open the front compartment, remove the old cargridge and replace with a new one. If you have a thermal printer, it does not use an ink cargridge. To clean your printer, open both compartments and blow out debris with dry compressed air. Check that all power supplies are plugged into the AC source. Verify the AC source with another known working item such as a radio or light. If there s no power at the outlet, check your building s breakers. Working power supplies will have green indicators lit up. This shows the power supply is providing the proper output voltage. If the power supplies are not lit and the AC source is verified, contact NKL Technical Service for a replacement power supply. If the AC source is verified, the power supplies are lit up and properly plugged into the safe but the safe still does not respond, contact NKL Technical Service ( )

10 Page 9 Single Validator Trouble First, check to make sure the red light is on to verify you have power to the bill validator. Bulk Validator Trouble First, check to make sure the validator safe has power. To do this, verify the power supplies are plugged into the rear of the safe... If not, check the power supply is securely plugged into the rear of the safe and the AC source....and the AC source. A small green light should be lit on the power supply. If the power supply is lit but the validator is not, contact NKL Technical Service. If the power supply is not lit refer to the Power Supply troubleshooting procedure. Attempt to make a validated drop. Teh validator light should turn green. If not, contact NKL Technical Service ( ). If the indicator turns green but it does not accept a bill, then open the validator safe door and pull the unit down. Remove the cassette and inspect it for any obvious damage. If there is none, place it out of the way. With the cassette out of the way, press the button on the head of the acceptor. This opens the bill path. Debris, dirt, a torn bill or the like can easily be removed by hand now. Clean the area only with dry compressed air. Never use liquids or solvents of any sort because that will damage the unit. A small green light should be lit on the power supplies. If the power supplies are lit but the validator will still not respond, contact NKL Technical Service. If the validator does have power and does seem to attempt to respond (it lights up when you use the drop procedure), open the upper compartment. Reach inside the upper compartment and lift the bill head release lever. Reach under the validator head and gently pull on the handle. The entire bill acceptor will slide out. A release on the rear section of the head assembly will allow you to open the back part of the bill path. And two small clips that when pushed forward allow you to access the front part of the bill path. Use only dry compressed air to clean out any dirt or debris that may have collected in the bill path.

11 Page 10 Vending Trouble An UNVERIFIED VEND indicates the vending system went through the motions of vending a tube, but it did not see a tube come out. This could be because the tube actually did not physically come out. If a tube does not come out the column may be empty or there could be a tube stuck inside the column. If an empty tube comes out you have your answer for the unverified vend. If you vend normally but the receipt continues to indicate unverified vend, contact NKL Technical Service ( ). If you don t get a tube, check the display for error messages such as COLUMN EMPTY or TUBE JAM. If the display indicates the column is empty the manager needs to load the column. If the display indicates a tube jam, contact NKL Technical Service. If the tube didn t vend, the receipt is the clerk s proof there was a problem with the vend.

12 Page 11 NKL Cash Handling is a member of FireKing Security Group 101 Security Pkwy New Albany IN USA Ph Sales/Customer Service Ph Technical Service Rev