Thank you for contacting the Honeywell Scanning & Mobility repair facility.

Transcription

1 Dear Customer, Thank you for contacting the Honeywell Scanning & Mobility repair facility. Our repair center will analyze your device and specifically test it for the exact failure mode(s) you have experienced. Every device will also undergo a full function test before being returned. To ensure detection of intermittent or specific failure modes, it is important for us to know under which conditions these have been experienced. Before requesting an RMA, please take a moment to verify the symptoms of your device with the conditions under which these can be replicated, and describe these as accurately as possible in your RMA request. Below is a description of our repair return procedure. If there are any questions or issues please contact us at euroservice@honeywell.com immediately to prevent any delay or confusion. If this is your first repair with us, you will be sent an invitation to fill out a New Repair Customer Form after you have done the FedEx online RMA request. These details are needed so we can create an account for you to log your repair against. Please be advised that the approximate extra time to set up an account is 1-2 days. FedEx online RMA request Please go to Choose a European region On the next page, scroll to the grey area at the bottom of the site and choose Service & Repair / Services et réparation / Service und Reperatur / Assistenza e riparazione (depending on your language) 1

2 click Fedex Online RMA Click Username: hsme password: scanners 2

3 Click Ship tab At "Shipper information" you can fill in the pickup details. It is very important these are 100% correct and in the correct fields to prevent shipping issues. UK customers, please note the city box next to the postal code box! The complete postal code should be filled out in the field on the left, and your town should be filled out in the field on the right. (The county is not required) At "Shipment Information" you can fill in your own "Reference. Please ensure this is a unique reference as this will allow you to identify the paperwork you will be receiving later! The "Description" and "Comments" fields can be used to leave us more details regarding the RMA if you feel this is required. The other fields here do not need to be filled out. 3

4 At "Packaging Information", weight and dimensions must be provided. We advise shipping all goods in one box unless the items are heavy. If you ship more boxes, change Number of Packages You use the drop down to alter the Number of Articles At "Article Information" you can fill out the Part #'s and Serial #'s and the Failure Descriptions of all the devices you are shipping. It is important these data are correct and complete. Please try to use the full Part # of the device to prevent delay. If you are shipping a Kit consisting of a scanner and a cradle, both should be mentioned separately. Note that if only one part of the Kit is (suspected to be) faulty, only the faulty part should be shipped. If you are shipping faulty cables, power supplies or batteries (this can only be done if they are in warranty and not damaged, or covered under Service Contract) without the device they were taken from, please use the Part# and Serial# of said accessory (If there is no Serial# please use N/A ) In addition, please fill out the Serial# of the device they were taken from in the Purchase Date field for warranty verification at our side. Please take a moment to verify the symptoms of your device and provide these in the Failure Description field. If the symptoms can only be replicated under certain conditions, please inform us of this too. If a device is damaged it is important to mention this as well. Now you can click the "Submit" button, which will take you to the next page ( Shipment Summary ) to review your request. Please check if all data are correct. Then you can click the "Confirm" button to send us your request. 4

5 Free of charge shipment of the repairs to the Honeywell Scanning & Mobility repair facility After we have reviewed and processed your request, you will receive an with an RMA Label and RMA confirmation. The RMA Label needs to be included in the box for identification at Honeywell Scanning & Mobility to prevent delay in the processing of your RMA. The RMA Confirmation is for your own administration. Please note that if a repair is expected to be chargeable, you will receive a Repair Quotation per in the evening. Please check the details, including the Bill-to address. The repair charges will have to be approved by you per . Please include a PO number if you require us to mention it on your invoice. If there are no expected charges, or after you have approved the repair charges as described above, the shipment you requested on the FedEx tool will be authorized and you will receive another . This Confirmation will contain important information on how the package will be picked up. Please ensure that all RMA Labels and FedEx confirmation s are used, and used only for the articles they were intended for. Please take care not to switch paperwork, to prevent delay or loss. Please do not include any extra articles (like cradles, cables, power supplies, stands, original boxes, guides and CD s.) This prevents delay or loss. Non EU customers and customers on remote islands please note: you will also need to create an invoice for customs purposes and place this on the box. Your repairs You will receive a Confirmation of Receipt of Return Material once we receive your RMA at our repair facility. From that point the standard turnaround time will be 12 business days in house (not guaranteed) for non-contract repairs. For repairs covered under Service Contract, the turnaround time will be based on what is agreed in your Service Contract. Please contact us a.s.a.p. if you do not have a contract on your devices but do require a faster turnaround time. A faster turnaround time can be purchased in some cases. If despite earlier expectations of a free of charge repair, we find that a repair is not covered under standard warranty or under the terms of your Service Contract we will send you a Repair Quotation per e- mail. (For warranty information please visit or contact us.) Please check the details, including the Bill-to address. The repair charges will have to be approved by you per . Please include a PO number if you require us to mention it on your invoice. If you decide not to accept the repair quotation and would like to have the device returned un-repaired, a diagnostic fee will be charged to cover the time invested by Honeywell Scanning & Mobility. Alternatively, you can choose to have the device scrapped free of charge per WEEE regulations. If there are any questions or issues please don t hesitate to contact our team immediately at euroservice@honeywell.com 5