Global Commerce Review. Netherlands, Q1 2018

Transcription

1 Global Commerce Review Netherlands, Q1 2018

2 Key Findings Today's shoppers are active across all browsing environments, and they're buying more on-the-go. Optimizing your app lets you connect with more of today's mobile-first shoppers. Apps account for 47% of mobile sales for retailers who invest in both mobile web and shopping apps. APP Shopping apps generate higher conversion rates. The conversion rate on shopping apps is more than 3 times higher than on mobile web. Using offline sales data can boost online results. Omnichannel retailers can apply over 4 times as much sales data to optimize their marketing efforts. 2 Source: Criteo, Netherlands, Q Base: retail (see Methodology).

3 Mobile Growth Mobile web usage reaches maturity, and smartphone keeps growing. Sales by Device, Q and Q1 2018, Apps Excluded Q1 Year-Over-Year 70% 60% 50% Q1 17 Q1 18 Smartphone + Tablet Smartphone + Tablet 59% 51% 40% 30% 20% 34% -9% -12% 10% 0% Q Q Q Q Q Q Q Smartphone Tablet Desktop 3 Source: Criteo, Netherlands, Q Base: retail (see Methodology).

4 Mobile Growth Mass Merchant and Fashion / Luxury are the two retail subcategories with the highest share of mobile sales. Share of Mobile Sales, Q1 2018, Apps Excluded MASS MERCHANT FASHION / LUXURY HEALTH / BEAUTY HOME / GARDENING CONSUMER ELECTRONICS SPORTING GOODS 4 Source: Criteo, United States, Q Base: retail, apps excluded.

5 47% half Apps account for of mobile sales. 5

6 App Opportunity Mobile is the majority for retailers with a shopping app. Europe In-App Share of Mobile ecommerce Transactions Europe Share of ecommerce Transactions by Environment 29% 53% 45% Mobile Web 47% Mobile Web In-App In-App Desktop Worldwide YoY Increase of the Share of In-App Transactions, Globally 26% Q % Q % 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 22% YoY Increase 6 Source: Criteo, Netherlands, Q Base: retail, apps excluded.

7 App Opportunity In most world regions, mobile now accounts for more than 50% of online transactions, and in-app sales dominate. Europe North America Latin America APAC All retailers combined, apps excluded Retailers who generate transactions on all environments Mobile Web App Desktop 1 2 Middle East & Africa 7 Source: Criteo, Q Base: left: all retailers, excluding apps / right: retailers with an app and a mobile website.

8 App Opportunity In most world regions, mobile now accounts for more than 50% of online transactions, and in-app sales dominate. Share of Transactions Excluding Apps Share of Online Transactions by Device Europe 44% 45% 29% 56% 26% All retailers Committed retailers App Mobile Web Desktop 8 Source: Criteo, Europe, Q Base: left: all retailers, excluding apps / right: retailers with an app and a mobile website..

9 App Opportunity Shopping apps generate higher conversion rates. In Europe, the conversion rate on shopping apps is more than 3 times higher than on mobile web. 4% Mobile Web 3x 13% App 9% Desktop Conversion Rate 9 Source: Criteo, Europe, Q Base: retailers with an app and a mobile website. Conversion rate = buyers / product page viewers.

10 Shopping Moments Desktop usage dominates working hours, while mobile wins nights and weekends. Netherlands Sales by Device Type and Hour of the Day Netherlands Sales by Device Type and Day of Week Night (0-5) Early Morning (6-8) Morning (9-12) Afternoon (13-17) Early Evening (18-20) Evening (21-23) Mon. Tues. Wed. Thurs. Fri. Sat. Sun. Smartphone Tablet Desktop 10 Source: Criteo, Netherlands, Q Base: index, 100 = daily average. Retailers, excluding apps.

11 Omnichannel Matters Offline sales boost shopper knowledge - and online results. Omnichannel retailers that can combine their offline and online data can apply over four times as much sales data to optimize their marketing efforts. SALE $29 $29 11 Source: Criteo, United States, Q Base: retailers combining online and offline sales data.

12 Omnichannel Matters Omnichannel customers generate the highest lifetime value. Omnichannel customers generate 27% of all sales, despite representing only 7% of all customers. Share of Customers Share of Sales 49% 7% 44% 49% 27% Omnichannel customers Online only customers Offline only customers Omnichannel customers Online only customers Offline only customers 24% 12 Source: Criteo, United States, Q Base: retailers combining online and offline sales data.

13 For the latest on how shoppers are browsing and buying around the globe, check out our interactive world map. Methodology Individual browsing and purchasing data from over 5,000 retailers, in more than 80 countries. Q About Criteo To learn more about how the Criteo Commerce Marketing Ecosystem drives sales and profits for thousands of brands, retailers, and publishers worldwide, visit criteo.com/about