Novell Services for Workgroup Collaboration Solutions

Transcription

1 Services Brochure WORKGROUP COLLABORATION Novell Services for Workgroup Collaboration Solutions

2 Novell Services for Workgroup Collaboration Solutions Table of Contents: Achieve Maximum Productivity Fast Track Deployments with Consulting Services Find Training Options to Suit Your Needs Rely on Flexible Support Options Focus on Your Business with Novell IT Services p. 1

3 Achieve Maximum Productivity Fast Track projects from Novell Consulting help you rapidly adopt proven enterprise solutions that strengthen collaboration, improve flexibility and reduce operating costs. You ve seen it for years: software vendors who promote expensive and inflexible all-or-nothing IT strategies. These organizations typically push new product sales and upgrades regardless of customers needs. Novell has a different approach. Our open, low-cost Workgroup Collaboration solutions focus on flexibility. You can leverage systems you already have in place and give your knowledge workers the tools they need to easily consume, organize and publish information. Starting with serious security and proven reliability, Novell combines core infrastructure and collaborative office productivity software. Our solutions couple innovation from the open source world with years of experience and global, enterprise-class service and support. As a result, you can drastically cut your IT expenses, gain flexibility and stay focused on driving your business forward. You can quickly reach these goals and take full advantage of your technology investments with Novell Consulting, Training and Support services. Whether you need deployment assistance, skills training, support solutions or all of the above, our award-winning services and support teams can help. We will have your Workgroup Collaboration solutions up and running in no time and can help keep them running so you can focus on maximizing productivity and growing your business. Fast Track Deployments with Consulting Services Fast Track projects from Novell Consulting help you rapidly adopt proven enterprise solutions that strengthen collaboration, improve flexibility and reduce operating costs. As fixed-cost, standardized consulting engagements, Fast Track projects help you assess your systems and outline a clear roadmap and business rationale for deploying our industry-acclaimed Workgroup Collaboration solutions (see /consulting/ fastracks). Choose from the following and make the move to a more productive, flexible network today: Fast Track to Novell Open Enterprise Server Novell Open Enterprise Server offers you secure, highly available and proven networking and application services in an open environment. Moreover, it runs cost effectively on certified hardware that you may already have in place. For enterprises that want to transition to Open Enterprise Server, Novell Consulting and its authorized partners now offer the Fast Track to Novell Open Enterprise Server engagement. This engagement includes an integrated set of consulting methodologies, best practices and resources to help you plan your Open Enterprise Server upgrade. A team of Novell experts will visit your site and, in less than two weeks, provide you with the following deliverables: A high-level assessment of your existing NetWare, Microsoft NT* and UNIX platforms running file and print services A roadmap for moving from your older platforms to Novell Open Enterprise Server An installation of Novell Open Enterprise Server on Linux* for evaluation purposes Regardless of where you do business and whether you run Linux, NetWare, UNIX or Windows we will be there to provide enterprise-class services that help you maximize your technology solutions. p. 2

4 Novell Services for Workgroup Collaboration Solutions Fast Track to Novell GroupWise on Linux You ve relied on Novell GroupWise for years, and now you can deploy this leading collaboration solution on Linux. You ll retain the many GroupWise benefits you re used to while adding the choice, flexibility and cost savings of Linux. How can you quickly and easily migrate your GroupWise system? You need Fast Track to Novell GroupWise on Linux from Novell Consulting, a two- to four-week onsite, fixed-fee engagement that delivers the following: An analysis of your existing GroupWise environment and an upgrade to the current release of GroupWise for select components, if necessary Future state recommendations and migration design Installation of up to four servers running SUSE Linux Enterprise Server or Novell Open Enterprise Server Migration of select GroupWise components to the newly installed servers Best practices review and knowledge transfer With a Fast Track to Novell GroupWise on Linux engagement, your migration will be quick and secure, and you ll be enjoying the low cost, security and flexibility of Linux in no time. Fast Track to Novell GroupWise Mobile Server Novell GroupWise Mobile Server synchronizes and other key data between Novell GroupWise and hundreds of mobile devices, keeping you informed and productive wherever you work. You can deploy this leading wireless solution quickly and costefficiently with a Fast Track to Novell GroupWise Mobile Server consulting engagement. This fixed-fee solution focuses on rapid deployment of GroupWise Mobile Server and includes the following deliverables: A review of the current GroupWise environment, including any necessary GroupWise 7 upgrades required for the implementation of GroupWise Mobile Server A multi-week onsite visit that includes planning, GroupWise Mobile Server installation and hands-on synchronization of multiple wireless handheld devices A best-practices review of GroupWise Mobile Server as well as essential documentation and knowledge transfer to system administrators With a Fast Track to Novell GroupWise Mobile Server engagement, you receive world-class expertise and swift results. We will complete your solution on time and on budget and deliver the total flexibility and productivity of a wireless GroupWise environment. To learn more about Fast Track engagements for Workgroup Collaboration solutions or to contact Novell Consulting Services, visit: /consulting/fastracks/ workgroup_collaboration_practices.html Find Training Courses to Suit Your Needs Get the most from emerging Workgroup Collaboration technologies with Novell training that helps you maximize productivity, no matter the skill level of your staff. More than 900 training partners offer Novell training, so you can always choose the vendor that s best for you. The following training courses for popular Workgroup Collaboration solutions are now available: Free Training Course: Introduction to Novell Open Workgroup Suite (Course 3085 v1) This free self-study course provides a highlevel overview of Novell Open Workgroup Suite, including its component products: Novell Open Enterprise Server on Linux Novell ZENworks Suite Fast Track projects help you assess your systems and outline a clear roadmap and business rationale for deploying industry-acclaimed Workgroup Collaboration solutions from Novell. p. 3

5 Get the most from emerging Workgroup Collaboration technologies with Novell training that helps you maximize productivity, no matter the skill level of your staff. Novell IT Services delivers system stability, optimum performance and crisis prevention 24x7 without subjecting you to the tedium of constant monitoring and updates. Novell GroupWise SUSE Linux Enterprise Desktop OpenOffice.org Novell Edition To download this course today and learn more about its potential benefits to your organization, visit: /workgrouptraining Bundled Training Courses for Novell Open Workgroup Suite Novell Open Workgroup Suite simplifies the everyday business activities people engage in to create, share, discuss and manage information. Now, the following courses have been bundled to provide comprehensive training in the component products of Novell Open Workgroup Suite: Novell ZENworks 7 Desktop Management Administration (Course 3062 v1). This course explores Novell ZENworks 7 Desktop Management, a critical systems administration component of Novell Open Workgroup Suite. You will learn more about ZENworks policies, perform application management (including distribution and packaging) and use a variety of other ZENworks features such as personality migration, workstation imaging and asset management. Novell GroupWise 7 Administration (Course 3063). Now you can take an in-depth look at Novell GroupWise 7 administration and get hands-on experience performing essential tasks. Starting with basic skills such as installation and configuration, this course becomes gradually more complex, teaching you how to expand your system and manage GroupWise WebAccess, Messenger and Monitor. Integrating Novell Open Enterprise Server for Linux (Course 3077). Learn how to migrate data and services currently running on NetWare to Novell Open Enterprise Server, or learn how to install the services directly if you are just starting with Novell. Either way, this course includes the valuable knowledge you need to implement and integrate the workgroup services in Novell Open Enterprise Server into your environment. Novell Certified Engineer Certification Announced at Novell BrainShare, the Novell Certified Engineer (NCE) certification will be available in the second half of This certification will provide a learning path for current engineers who have already earned the title of Certified Novell Engineer (CNE ) to migrate to Novell Open Enterprise Server 2. This path will contain two courses that prepare the CNE to put a Linux server in Open Enterprise Server into production. For more information, visit: /training/ certinfo/nce Assessment-based, Customized Training Your collaboration and business needs are not the same as those of other organizations, so why settle for a one-size-fits-all approach to training? You don t have to with our customized training. First, we start with a Novell Technical Skills Assessment, consisting of a thorough analysis of your technical staff s skill levels as they relate to achieving your overall business goals. Then, we help you create a detailed training plan to empower your technical staff with the skills and knowledge they need to improve workgroup productivity across the enterprise. For more information, including full course and assessment details, visit: / training/assessment p. 4

6 Novell Services for Workgroup Collaboration Solutions Rely on Flexible Support Options Take advantage of world-class Novell support to keep your Workgroup Collaboration solutions running at top performance levels. We offer a wealth of self-help services including our Web site, the support Knowledgebase, support forums and Novell Technical Subscriptions as well as industryleading direct support programs such as SM Novell Premium Service. Novell Premium Service With the tiered model of Novell Premium Service, you can choose the level that is right for you from occasional telephone assistance to dedicated support engineers who bring full-time support, knowledge and expertise to your organization for critical or highly customized solutions. To learn about all of the Novell support options, please visit: /support Novell Premium Service offers the following options and more in most locations: Premium 1000, 2000 and 3000 packages are ideal for small to large enterprises. They offer a variety of affordable support options, from occasional telephone assistance to personalized account management. Premium 3000 ASE through 5000 packages are designed for global enterprises, or for those with mission-critical systems. These services include access to a dedicated or semi-dedicated support engineer, who provides the highest levels of service Novell offers. To learn more about Novell Premium Service, visit: /services/premium Focus on Your Business with Novell IT Services The Novell IT Services team brings worldclass expertise to your business with a full range of services. Our experienced, disciplined professionals will use best practices and their extensive expertise to help you maintain total control over your IT environment and eliminate downtime. Remote System Monitoring for Novell GroupWise Now you can make sure GroupWise is always running at peak performance with Remote System Monitoring for Novell GroupWise. We install and configure a Novell monitoring server at your site, and then monitor all aspects of your GroupWise solution, including post office and message transport agents, Internet agents, WebAccess agents and gateways. We also monitor your server hardware, operating systems and disk space to ensure GroupWise has adequate system resources to function at peak performance. This service includes: Customized escalations Health checks Personalized dashboard Downtime tracking Monthly reporting Imagine your peace of mind with Novell experts keeping tabs on the systems you rely on most. System Monitoring from Novell IT Services brings you freedom through detailed reports, customizable options and proven escalation procedures. Let Novell monitor the moment-to-moment health of your systems so you can move IT personnel to value-add projects that grow your business. Novell Hosted GroupWise Services Novell Hosted GroupWise Services is a onestop solution for all your messaging needs: we ll provide and manage your entire environment. You receive the superior functionality of GroupWise without the associated costs of IT staff, software licensing, mail servers, storage, installation, configuration and maintenance. With the tiered model of Novell Premium Service, you can choose the level that is right for you from occasional telephone assistance to dedicated support engineers who bring full-time support, knowledge and expertise to your organization for critical or highly customized solutions. Contact your Novell representative today or visit us on the Web at: Consulting / consulting Training /training Support /services/ itservices p. 5

7 Learn More Today With professional consulting, training and support services from Novell, you will see fast, impressive and long-term returns on your Workgroup Collaboration technology investments. Take full advantage of Novell product capabilities and sharpen your competitive edge by using our experts to support your deployments and hone your staff s expertise. Thousands of GroupWise users have already discovered the value of Novell Hosted GroupWise Services. You, too, can use it to: Keep pace with a more demanding messaging environment Eliminate costly infrastructure Increase uptime and productivity Protect employees and messaging systems Ensure compliance Concentrate on the future This service also includes end-user support, data migration, archival services, Web mail, personal digital assistant (PDA) and Blackberry* support and a flexible mailbox size whatever you require, even 1+ GB. Archiving Services for Novell GroupWise Publicly held companies face strict compliance standards. As a result, it can be difficult or impossible to purge mail from your system. Novell Archiving Services for Novell GroupWise provides an effective solution, helping you maintain regulatory compliance for all communcations. Messages are archived to a remote site where they are accessible to both end users and compliance auditors. This affordable solution is easy to deploy, and all access is customized to fit your specific business needs. Additional Novell IT Services Depending on your support requirements, you can choose any single service or combination of services: System Availability. Novell can improve system availability by managing your servers with cost-effective expertise that is second to none. System Change and Configuration Management. Novell can monitor your operating systems and applicationconfiguration files, making sure they perform at their peak. System and Application Patching. Novell can apply necessary patches to your applications while adhering to your specifications. System Forecasting and Optimization. Novell can deliver monthly reports and work with you to evaluate the results and to predict your future needs. Novell IT Services delivers system stability, optimum performance and crisis prevention 24x7 without subjecting you to the tedium of constant monitoring and updates. Our services provide peace of mind and finesse the best possible performance from your Workgroup Collaboration systems. To learn more about Novell IT Services, visit: /services/itservices Contact your local Novell Solutions Provider, or call Novell at: U.S./Canada Worldwide Facsimile Novell, Inc. 404 Wyman Street Waltham, MA USA / Novell, Inc. All rights reserved. Novell, the Novell logo, the N logo, NetWare, GroupWise, ZENworks and SUSE are registered trademarks; BrainShare, CNE and Novell Consulting are registered service marks; and Premium Service is a service mark of Novell, Inc. in the United States and other countries. *Linux is a registered trademark of Linus Torvalds. All other third-party trademarks are the property of their respective owners.