O 2. Your complete communications solution

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1 Your complete communications solution mobile services outbound calls & line rental broadband & connectivity inbound call solutions hosted telephony O 2 Joined up communications wholesale partner of the year 2011, 2012 & 2013

2 2 Circles Communications is an award winning communications specialist who provides complete communications solutions, promising best in class service and guaranteed cost savings to their business clients throughout the UK. Let us look after your telecoms and we ll reward you with the best customer experience. I have been dealing with the team at 2 Circles for over 5 years now and am nothing short of delighted with the service and value offered by the company and its staff. It is a joy to be dealt with by a real person every time I call up and not have to trawl through the never ending push button services offered by some suppliers, on top of this I am confident every time that the person I speak to at the end of the phone will be both knowledgeable and familiar with my account. Steve Hemsworth, Managing Director, Golfbreaks.com We are different, in a good way. Our competitors like to keep you waiting on hold and getting you lost in a maze of different options but we like our customers and we want to speak to you!. Our Customer Hotline technology on our phone system will even route your call directly to your dedicated Account Manager. What s the proof of how well we look after our customers? We have achieved an Industry leading Customer Retention rate of 99.5% over the past 6 years; our customers don t like to leave us. We are a UK focused Business with extensive coverage Established in 1999 Head Office in Redbourn, near St Albans, Hertfordshire 24/7 support Over 6500 clients throughout the UK (including Northern Ireland), across every single UK business sector Nationwide network of 200 Business Partners and Engineers Don t just take our word for it - We win awards 2 Circles received the accolade of O2 s number 1 Wholesale Partner 2011, 2012 and 2013, awarded to us for the highest volume of business coupled with the highest customer satisfaction index. We were Openreach s first Partner to be given full WLR3 Accreditation and are one of the top 5 BT Wholesale Line Rental providers in the UK. Such is the strength of our relationship with Openreach that 2 Circles has been invited to speak to the industry at several Openreach events. Why can t every supplier be like 2 Circles to deal with? Alec Pack, Rushden Golf Range

3 Mobile Services O 2 Joined up communications wholesale partner of the year 2011, 2012 & 2013 e have been specialising in providing the very best business mobile W solutions for the past 10 years, and currently hold the title of O2 s Number 1 Wholesale Partner, which is a reflection on the volume of business we place and having the highest ranked customer experience. Our customers receive: Full range of O2 and Vodafone Business Solutions Up to 47% discount off published tariff pricing Award Winning Customer Service with all calls answered within 3 rings Complete range of handsets from all manufacturers available at trade prices Our unique Network Guarantee,whichmeans you never miss a call

4 Outbound Calls, Line Rental & Next Generation Voice Services We provide business calls and line packages that are tailored to meet the specific communications requirements of your business. From single analogue business lines to complex multi-site solutions, our range of products and services are scalable, meaning you can easily change and add to them as your business grows. As part of the largest buying group in the UK, 2 Circles can provide your business with the following: Guaranteed cost savings on your line rental and calls Bespoke packages and tailored pricing to meet your individual telecoms profile Our Award Winning Customer Service with all calls answered within 3 rings Feature-rich next generation VOIP services An expertly project-managed transfer of your services to ensure a seamless transfer Significant cost-savings using feature-rich SIP trunks as opposed to traditional telephony solutions

5 Broadband & Connectivity We provide a complete range of professional and reliable connectivity solutions designed to fit every possible requirement from the small office solution to multi-site solution. 2 Circles connectivity portfolio includes: Our standard business ADSL/ADSL2+ offering speeds of up to 24MB Annex M Superfast Fibre Broadband offering speeds of up to 80MB Ethernet over Fibre to the Cabinet (EoFTTC) Ethernet First Mile (EFM) Leased Lines MPLS solutions Sharedband

6 Inbound Call Solutions ever miss a call with 2 Circles range of Inbound Call Management solutions N and their unique Mobile Switchboard which means you ll never need a landline again. 2 Circles offers a wide range of Non Geographic Inbound call solutions at great rates including: 030 & 033 Numbers Freephone 0800 & 0808 Numbers 0844 & 0843 numbers 0845 numbers 0870 numbers 0871 numbers 09 Premium Rate numbers (subject to legislative restraints) Fax to 2 Circles also offer a complete range of Conferencing and Webex Solutions

7 Hosted Telephony Our revolutionary, next generation hosted telephone system, Future Office, has been developed to allow our customers to take full advantage of the features of VOIP and the inherent cost savings in infrastructure and call costs. Benefits of the 2 Circles Future Office Solution include: Disaster Recovery No upfront costs or large CAPEX Free calls between sites 24 hour/365 days a year customer and technical support Future Proof Maintenance free. Features available on the 2 Circles Future Office Solution include: Call Management Features such as: Auto Attendant Alternate Numbers Call Centre Hunt Groups Shared Call Appearance Unified Communications applications so that you receive calls to your Android mobile, iphone or ipad whilst you are out of the office with no need to give out your mobile number.

8 Billing Our market leading OLI (Online Information billing portal) allows you to: Analyse all invoices at the touch of a button Receive all of your telecommunications billing information on one invoice Use our fraud alert tool so there are no nasty surprises at the end of the month View your complete billing history and invoices stored online Run management reports and bespoke call analysis at the touch of a button Say goodbye to paper bills Manage your telecommunications costs down by department/site/ cost centre Extension level billing or DDI billing (where applicable) Do all of your administrative housekeeping online Reduce Carbon Footprint We provide free training on how to use your OLI billing tool

9 Our Promise to You The 2 Circles Philosophy 1. Your call will always be answered by your account manager within 3 rings, with no automated machines. 2. We will focus on the quick answer of all your calls, but never on how long they should last. 3. You will enjoy the services of a named account manager who will be your single point of contact for every aspect of your account. 4. We will make managing your telecommunications bills easier with our market leading Online Billing tool. 5. We will guarantee you cost savings when you move your services to 2 Circles Communications.

10 What our customers are saying Switching to 2 Circles has been extremely beneficial to us in terms of cost savings and customer service support. We have been hugely impressed with the advice, support and savings since we changed over from BT. When a problem arises, it takes one to our account manager and is resolved within a matter of hours. I m also confident that they are providing us with the best deal possible. Their user friendly online billing also helps us to oversee our invoices and call volume better. Thus far, we are hugely impressed and would recommend 2 Circles to anyone looking to switch from BT or another supplier. Laurie Gayle, Scotland Finance Administration Officer, Save the Children UK We recently had a problem with our telephone lines, which was eventually traced to a fault in the fibre optic cable between our office and the exchange, and rectified by BT. The service I received from 2 Circles, from the first moment I contacted them right up to the point when the fault was completely resolved (two very stressful days, as our business relies heavily on communication with clients), was absolutely excellent. I was kept informed at all times, which always helps, and I always felt that everything possible was being done promptly and efficiently. And, best of all, I always got to speak to a real person, who knew who I was and was familiar with my problem. So thanks a lot. Valerie Gunn, Director, BP Sanders and Company Limited 2 Circles is a key and strategic Wholesale Partner for O2, with an impressive portfolio of clients, demonstrating best in class service to their customers. It was these attributes that led to them being ranked O2 s no 1 Wholesale Partner in Anton Le Saux, Head of Partners, O2 We have been a customer of 2 Circles for a number of years. We use them to supply our telephony, including line rentals. Broadband, and mobile phones amongst other things. In all the years that we have dealt with them, I can confirm that their performance has been exemplary. They have always responded quickly and efficiently to any issue that has arisen. Their accommodating approach enables them to have the flexibility to deal with any situation without it escalating. I would have no hesitation in recommending them to anybody considering engaging them. Adrian Stewart Bakers Food and Alied Union

11 I am very satisfied with experience I have received as a customer from 2 Circles Communications, their account management, flexibility and response to calls and queries is very professional and pleasing. The Balreed account is managed proactively so I am made aware of any potential significant issues before they occur and I receive regular contact from my Account Manager. Core to Balreed Digitec s own client management is a robust fit for purpose and cost effective infrastructure, the relationship we have with 2 Circles Communications allows us to achieve this. I realise that 2 Circles Communications want to develop a stronger relationship with Balreed Digitec and that is something I can only welcome. _ Steve Spicer, Business Support Manager, Balreed Digitec I would like to sing the praises of all you guys there at 2 Circles! I have worked in telecoms & IT my whole working life - I have used many resellers services and also so the industries obvious choice of BT, but I can honestly say none have matched the service I receive from 2 Circles. I would love to see you guys becoming bigger and bigger. The service you offer is so efficient and I think the industry could actually learn from the way you seem to operate. I would also like to praise the efforts of everyone on the team which have looked after the John Macadam Garages account especially Jen Cook, they have been a huge support and have helped us push on through what has been a very busy few months of growth. Long may your GREAT SERVICE continue!! Gary Harrison, J D Macadam & Son Rescue Ltd Thank you very much for your invaluable advice and support in transferring our phones away from our previous supplier. Until you pointed it out, I am was completely unaware I had been signed to a lengthy contract without my consent but am delighted to report that we have now been compensated fully for this error and it has alerted me to the opportunism of many unscrupulous telecom organisations. I am very pleased that we are now making substantial savings with 2 Circles and to be in a no-contract situation is indeed comforting for a small charity like ours. Louise Burfitt-Dons FRSA, Founder Director Act Against Bullying, Registered Charity no I would just like to say a great big thank you for all your help with our telephone system today. We have been having trouble getting to the route of the problem for a couple of days now and you seemed to work wonders in such a small space of time. Your excellent telephone manner, politeness and customer service have made the experience dealing with 2 circles a pleasure. As a result, I would definitely recommend you and your company to others in the future. Linda O Sullivan, Office administrator, Selby Carpets

12 2 Circles Communications Ltd Ver House High Street Redbourn Hertfordshire AL3 7LE Telephone: