Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

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1 1 Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

2 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 2 Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

3 Managing Oracle WebLogic Server and Oracle Coherence with Oracle Enterprise Manager 12c Brett Curtis, IDEXX Laboratories Jim Baron, IDEXX Laboratories Madhav Sathe, Oracle

4 Agenda Overview Case study IDEXX Laboratories Q&A 4 Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

5 Overview 5 Copyright 2013, Oracle and/or its affiliates. All rights reserved.

6 Oracle Enterprise Manager 12c Complete Cloud Lifecycle Management Integrated Cloud Stack Management Business-Driven Application Management Self-Service IT Simple and Automated Business Driven 6 Copyright 2013, Oracle and/or its affiliates. All rights reserved.

7 WebLogic management new features Improve productivity & mitigate risks Perform administration operations directly from Cloud Control console Gain flexibility on how to control WebLogic Server processes (i.e. start/stop via Node Manager, default script or custom script) Identify hot spots quickly via graphical heat map view for middleware targets Apply patches to WebLogic Servers spanning multiple domains in single operation New Middleware Diagnostics Advisor findings for JMS queues 7 Copyright 2013, Oracle and/or its affiliates. All rights reserved.

8 Coherence management new features Gain visibility and control over mission critical Coherence applications Alert in seconds if node goes down Monitor large deployments (300+ nodes) Support for ExtendedMBean flag (Coherence and above) Coherence (standalone) certification Improved discovery mechanism with proactive diagnostics Improved administrative privileges & propagation Improved emcli support 8 Copyright 2013, Oracle and/or its affiliates. All rights reserved.

9 Case study IDEXX Laboratories 9 Copyright 2013, Oracle and/or its affiliates. All rights reserved.

10 Managing WebLogic Server and Coherence with Enterprise Manager 12c How IDEXX solved its monitoring, diagnostics and configuration challenges with Oracle tools How to optimally configure Oracle Enterprise Manager Cloud Control 12c in your own environment Additional use cases.

11 Agenda Introduction to IDEXX Laboratories, Inc. Introduction to Beacon Our Internally Developed CRM 11

12 About IDEXX A Portfolio of Businesses with Global Market Leadership Pet Healthcare Technology Production Animal Diagnostics Water Microbiology Strategy of Innovation in Diagnostics and Information Technology Track record of Growth through Innovation and Operational Excellence 12

13 About IDEXX 5 People in 1984 Over 5,000 People Worldwide Today $1.2 Billion in Revenue Offices in 18 countries More than 350 scientists, engineers and veterinarians on staff worldwide 50+ PhDs in biochemistry, cell biology, immunology, molecular biology, physical chemistry, physics and microbiology Specialists in Diverse Technologies including Immunoassays, DNA Probes, Clinical Chemistries, Hematology, Molecular Biology and Cellular Biology 130+ specialists and 90+ board-certified veterinarians 350+ IT People Globally 13

14 Its About The Integration ProCyte Dx Hematology Analyzer Cornerstone PIMS PIMS Integration Global Reference Laboratories Catalyst Dx Chemistry Analyzer IDEXX VetLab Station Digital Radiography e-commerce SNAPshot Dx Snap Kit Analyzer

15 Beacon Why Build One year project to look for packaged solution Multiple LOBs converging on one customer Integration of Customer Support, Sales, and others Tightly integrated with other core IDEXX systems Over 30 different user groups Custom built to IDEXX processes where necessary and standardized globally where needed Technology Scaled for World Wide Use (e.g. 1 support team, standardization) Advantages of self build (e.g. avoiding license costs) Data and services are re-usable for multiple functions 15

16 Beacon is Mission Critical Global CRM Over 1300 customer facing employees depend on it for their day to day activities Critical integration points and 360 view of the customer that no other system has 16

17 Beacon is Mission Critical Four Call Centers around the world that use Beacon as their primary system for customer support across 10 lines of business Global field sales force that uses Beacon as their primary system for managing all sales activities and data Beacon is the initial entry point for sales opportunities and quotes which means downtime has a direct impact to the revenue stream of the company Over 30,000 different data elements used throughout the application from several different sources to include SAP. By consolidating and caching this domain data in Coherence we are able to manage it in a single place with different rules for categories of data that change on daily, weekly, or monthly basis. 17

18 Managing WebLogic Server and Coherence with Enterprise Manager 12c How IDEXX solved its monitoring, diagnostics and configuration challenges with Oracle tools How to optimally configure Oracle Enterprise Manager Cloud Control 12c in your own environment Additional use cases.

19 Agenda Middleware architecture, application usage and flow. Coherence configuration on Enterprise Manager 12c. Enterprise Manager 12c usage and examples Questions & Answers 19

20 Middleware Architecture Oracle HTTP Servers Static Content Proxy (mod_wl) Weblogic Coherence SOA Suite Service Bus Web Tier Oracle Service Bus Security Checks Proxy Services Beacon WebLogic Domain 3 Clusters, 3 Nodes each & 1 Coherence Cluster, 3 Storage Enabled Nodes 20

21 Middleware Architecture ActiveCache Out-of-Process topology: Standalone Coherence cache servers to host the data True, separate data tier Reduces WebLogic server overhead. Applications join the coherence cluster via module descriptors: weblogic.xml these descriptors can be changed via deployment plans. 21

22 Application Usage and Flow Example of 24-hour Usage: OSB Requests (per minute each JVM) WLS Requests (per minute each JVM) Coherence Caches - Thousands of objects, millions of gets and puts. 22

23 Enterprise Manager 12c R3 Configuration Overview - Enterprise Manager 12c R3 Configuration: Set up standalone JMX management node Add integration properties to nodes Configure JVMD and download jamagent Add coherence cluster to Enterprise Manager12c R3 Set up target properties using emcli NOTE: This is basic configuration of adding the coherence targets along with JVMD. JVM Diagnostics is part of Enterprise Manager. It primarily enables administrators to diagnose performance problems in Java applications. 23

24 Enterprise Manager 12c R3 Configuration Set up standalone JMX management node: Use following in addition to tangosol.coherence.member & oracle.coherence.machine properties coherenceemintg.jar and bulkoperationsmbean.jar in classpath. These jars are available in <PLUGIN_HOME>/<MIDDLEWARE_MONITORING_PLU G-IN_DIRECTORY>/archives/coherence directory. oracle.sysman.integration.coherence.emintegrationserv er use this as main class tangosol.coherence.management.refresh.expiry=30s or 1m Coherence remote JMX properties 24

25 Enterprise Manager 12c R3 Configuration Configure WebLogic Servers & Cache Nodes Arguments for integration with Oracle Enterprise 12c : tangosol.coherence.member unique name for each node in the cluster, it can t be blank oracle.coherence.machine host name string used to setup host target, for association between node and host targets Sample: -Dtangosol.coherence.machine=wmecrmp01.idexxi.com - Doracle.coherence.machine=wmecrmp01.idexxi.com - Dtangosol.coherence.mode=prod - Dtangosol.coherence.localhost=wmecrmp01.idexxi.com - Dtangosol.coherence.member=wl_pr1_01 - Dtangosol.coherence.session.localstorage=false - Dtangosol.coherence.override=/fmw/domains/crm_fmw_pr1_wme/config/coherence/ crm_cache_dv1/tangosol-coherence-override.xml 25

26 Enterprise Manager 12c R3 Configuration Modify coherence servers and download jamagent: Download the jamagent from the OMS in setup > middleware management > application performance management Select JVMs and Pools. Click Download. Classpath: /fmw/products/coherence_3.7/jamagent.war Arguments: jamagent.jamrun jamconshost=wmeoemp1.idexxi.com jamconsport=3800 jampool=crm_cache_pr1 jamjvmid=crm_cache_pr1/cache_pr1_01 - Doracle.coherence.jamjvmid=crm_cache_pr1/cache_pr1_01 26

27 Enterprise Manager 12c R3 Configuration Add coherence cluster to Enterprise Manager12c R3: Login to Enterprise Manager 12c R3 console to add the coherence cluster as a target. Setup > Add Target > Add Targets Manually Select Add Targets Using Guided Process. Select Oracle Coherence Cluster Discovery from the Target Types drop-down menu. 27

28 Enterprise Manager 12c R3 Configuration 28

29 Enterprise Manager 12c R3 Configuration Setting up target properties using emcli: At this time the OMS does not support propagation of target properties to the coherence cache members. Login to emcli. Find targets. Set properties using a properties file. 29

30 Enterprise Manager 12c usage and examples Best Practices: Treat EM 12c as an enterprise tool from the beginning, not a database tool or middleware tool. Not even a standalone monitoring tool. Define some simple goals. Define and create an add target administrator. Use monitoring templates. Keep EM 12c clean and manage incidents. If it s not a problem, adjust the monitoring templates. If it s a problem fix it, EM is telling you something is wrong! Use blackouts on down targets or targets undergoing maintenance. Lock users down by default, open target and resource privileges when needed. Take time to understand the credential system and use it to your advantage. 30

31 Enterprise Manager 12c usage and examples Our Environment: Almost 5000 targets 63 database instances 3 Exadata systems (development ExaLogic will be added soon) 32 WebLogic domains, 193 WebLogic servers, 41 coherence caches, 31 Oracle httpd servers 121 hosts 31

32 Enterprise Manager 12c usage and examples Node Performance View: Monitor network performance Send/Receive Success Rate Per Min (%) Check Memory Used After GC wrt to the Max allocated for each pool (old/nursery) Check frequency and overhead of GC (old vs young) 32

33 Enterprise Manager 12c usage and examples Cache Performance View: Compare hits vs misses See hits on front cache See hits on back cache, misses on front. See events per min Check out each cache 33

34 Enterprise Manager 12c usage and examples Cache Data Management: Several operations, view data, delete data, insert, update, view explain plain. Create shared credentials for cache administrator access to the caches. NOTE: We are still working on this as we need to be able to share credentials at the cluster level and have it propagate to all member caches. 34

35 Enterprise Manager 12c usage and examples JVMD Live Thread Analysis: Real-time thread view. See and export STUCK threads. Determine bottleneck on slow running threads, DB, IO, network, etc. 35

36 Enterprise Manager 12c usage and examples JVMD cross tier SQL Analysis: Drill down from live thread view on jdbc waits to see SQL. Top SQL queries. Top DBWait events. 36

37 Enterprise Manager 12c usage and examples JVMD Heap Analysis: Memory leak reports. Load in heap on totally separate hosts. Export reports for development teams. 37

38 Enterprise Manager 12c usage and examples SOA & Defining Services: The basic concept within SOA is that of a Service A self-sufficient endpoint Well defined functionality Service level agreement Monitored and managed 38

39 Enterprise Manager 12c usage and examples Create a system: Pick members Dependent targets Availability Criteria 39

40 Enterprise Manager 12c usage and examples 40

41 Enterprise Manager 12c usage and examples Create a service: Choose test type Define a beacon Performance Metrics Usage Metrics 41

42 Enterprise Manager 12c usage and examples 42

43 Enterprise Manager 12c usage and examples 43

44 Wish List Shared credential propagation to members Have coherence targets be members of a WebLogic domain Target shared credentials at specific EM features like SWB (support workbench). Add target rights based on host. OSB cluster level aggregation Better CSI model too many CSIs. Only see patch recommendations based on MOS ID and CSIs to which you have access. WLST Commands similar to the way OS commands work. Corrective action library job library tighter integration. Corrective actions update when the library job is updated 44

45 Questions & Answers IDEXX Laboratories, Inc. idexx.com Personal Blog : 45

46 Oracle Enterprise Manager Sessions - Monday Session Session Title Day Time Location Managing Oracle WebLogic Server and Oracle Coherence with Oracle CON3267 Enterprise Manager 12c Monday 10:45 AM Moscone North Managing the Manager: Tips and Tricks for Maintaining Oracle Enterprise CON6287 Manager 12c Monday 10:45 AM Moscone South Make the Most of Your Oracle Exalytics and BI Investments with Oracle CON9572 Enterprise Manager 12c Monday 10:45 AM Moscone North CON9576 Six Essential Features for Effective Cloud-Based Testing Monday 10:45 AM Moscone South CON2131 DBA Best Practices for Performance Tuning in a Pluggable World Monday 12:15 PM Moscone South Westin San Francisco - CON9582 Oracle Exadata Management Deep Dive with Oracle Enterprise Manager 12c Monday 12:15 PM Metropolitan I Managing the Oracle Identity Management Platform with Oracle Enterprise CON9573 Manager Monday 1:45 PM Moscone North CON9590 Oracle Enterprise Manager 12c: Architecture, Concepts, and Best Practices Monday 1:45 PM Moscone South Automatic Workload Repository Soup to Nuts: Fundamentals of Database CON9578 Performance Analysis Monday 3:15 PM Moscone South CON9591 Oracle Enterprise Manager 12c Deployment and Tuning Best Practices Monday 4:45 PM Moscone South Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

47 Oracle Enterprise Manager Sessions - Tuesday Session Session Title Day Time Location CON8788 Maximizing Database Performance with Database Replay Tuesday 10:30 AM Moscone South CON9585 Zero to Cloud: Real Customers, Real-World Success Stories Tuesday 10:30 AM Moscone South General Session: Oracle Enterprise Manager 12c Product Update and GEN9592 Customer Perspectives Tuesday 12:00 PM Moscone South Optimize Oracle WebLogic Performance/Manageability: Oracle Enterprise CON9564 Manager Cloud Control 12c Tuesday 3:45 PM Moscone North CON9580 Best Practices for Maximizing Oracle Enterprise Manager 12c Availability Tuesday 3:45 PM Moscone South Harness the Power of Oracle Database 12c with Oracle Enterprise Manager CON9583 Database as a Service Tuesday 3:45 PM Moscone South Deploying Oracle Enterprise Manager 12c in a Complex Network Without CON3991 Compromising Security Tuesday 5:00 PM Moscone South CON9586 DBA s New Favorite: Lifecycle Management with Oracle Enterprise Manager 12c Tuesday 5:00 PM Moscone South Proactively Monitor Oracle WebLogic User Activity and Solve Issues Before End CON9574 Users Complain Tuesday 5:15 PM Moscone North Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

48 Oracle Enterprise Manager Sessions - Wednesday Session Session Title Day Time Location CON11255 Real-World Operating Excellence with Oracle Enterprise Manager 12c Wednesday 10:15 AM Westin San Francisco - Metropolitan I CON9480 Simplify and Enhance Siebel Management Technologies with Oracle Enterprise Manager Wednesday 10:15 AM Moscone West CON9566 Get Up and Running with Oracle Enterprise Manager for SOA and Oracle Fusion Middleware Wednesday 10:15 AM Moscone North CON9584 Deploying Applications in a Private Cloud with Oracle Enterprise Manager Wednesday 10:15 AM Moscone South General Session: Database Management Innovations Oracle Database 12c GEN8792 Manageability Highlights Wednesday 10:15 AM Moscone South CON4101 Take Your Oracle WebLogic Applications to the Next Level with Oracle Enterprise Manager 12c Wednesday 11:45 AM Moscone North CON9581 Optimize Oracle Enterprise Manager Monitoring for Your Global Data Center Wednesday 11:45 AM Moscone South CON9579 Step-by-Step Cookbook for Identifying and Tuning SQL Problems Wednesday 1:15 PM Moscone South CON9589 Building a SPARC Cloud with Oracle Enterprise Manager Ops Center 12c Wednesday 1:15 PM Westin San Francisco - Metropolitan I Oracle Enterprise Manager 12c Database Lifecycle Management Automatic Provisioning CON4666 and Patching Wednesday 3:30 PM Moscone North CON8768 DBA Best Practices for Protecting Data Privacy with Oracle s Data Masking Wednesday 3:30 PM Moscone West CON9577 Active Session History Deep Dive: Advanced Performance Analysis Tips Wednesday 3:30 PM Moscone South CON3255 Being Sure: Confident Consolidations with Oracle Real Application Testing 12c Wednesday 5:00 PM Moscone South Using Oracle Enterprise Manager 12c to Manage Engineered Systems and Oracle CON6217 Fusion Middleware Wednesday 5:00 PM Moscone North CON9588 Get Proactive: Best Practices for Upgrading to Oracle Enterprise Manager 12c Wednesday 5:00 PM Moscone South Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

49 Oracle Enterprise Manager Sessions - Thursday Session Session Title Day Time Location CON9605 Databases On the Fly : Unravel the Cloud Potential in Oracle Enterprise Manager 12c Thursday 11:00 AM Moscone South CON3103 Real Oracle Real Application Testing: What to Expect and Prepare For Thursday 12:30 PM Moscone South Migrating Oracle Enterprise Manager to a New Data Center with Near-Zero CON6129 Downtime Thursday 12:30 PM Moscone South Keyword-Driven Testing with Oracle Application Testing Suite: Application CON9575 Testing Reinvented Thursday 12:30 PM Moscone West Bank of America and Oracle Enterprise Manager 12c: Delivering Productivity CON5677 and Efficiency Thursday 2:00 PM Moscone South CON9571 JVM Diagnostics: Java Profiling in Production Environments Thursday 2:00 PM Moscone North Manage Beyond Limits: Oracle Enterprise Manager CLI and Other Extensibility CON9587 Features Thursday 3:30 PM Moscone South Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

50 Oracle Enterprise Manager DEMOgrounds Session Title Location Application and Infrastructure Testing Moscone West - W-098 Automatic Application and SQL Tuning Moscone South, Left - SL-001 Automatic Fault Diagnostics Moscone South, Left - SL-005 Automatic Performance Diagnostics Moscone South, Left - SL-006 Complete Data Center Monitoring Moscone South, Left - SL-018 Complete Database Lifecycle Management Moscone South, Left - SL-014 Data Masking and Data Subsetting Moscone South, Left - SL-015 Delivering and Managing Database as a Service Moscone South, Left - SL-017 End-User Diagnostics Moscone South, Right - SR-222 End-to-End Management of Oracle E-Business Suite Moscone West - W-014 Identity Management Monitoring with Oracle Enterprise Manager Moscone South, Right - SR-250 Infrastructure as a Service Moscone South, Center - SC-175 Oracle Applications Management Moscone West - W-062 Oracle Enterprise Manager Cloud Control 12c Overview Moscone South, Left - SL-013 Oracle Real Application Testing Moscone South, Left - SL-002 Oracle WebLogic Server, Oracle Coherence, and Middleware Cloud Management Moscone South, Right - SR-206 SOA Management Moscone South, Right - SR-224 Zero to Cloud: Infrastructure to Testing as a Service Moscone South, Left - SL Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

51 Oracle Enterprise Manager Hands-on Labs Marriott Marquis - Salon 14/15 HOL Session Hands-on Lab Title Day Time HOL10158 Database as a Service with Oracle Enterprise Manager and Oracle Database 12c Monday 10:45 AM HOL10209 Oracle Database 12c Lifecycle Management with Oracle Enterprise Manager Monday 12:15 PM HOL10160 Maximizing Oracle Database 12c Performance with Oracle Enterprise Manager Monday 01:45 PM HOL10202 Oracle WebLogic and Oracle Fusion Middleware Diagnostics with Oracle Enterprise Manager 12c Monday 03:15 PM HOL10303 Middleware as a Service with Oracle Enterprise Manager 12c Monday 04:45 PM HOL11733 Oracle WebLogic Plus Oracle Fusion Middleware Diagnostics with Oracle Enterprise Manager 12c Tuesday 03:45 PM HOL11305 Oracle Database 12c Lifecycle Management with Oracle Enterprise Manager Wednesday 10:15 AM HOL11304 Maximizing Oracle Database 12c Performance with Oracle Enterprise Manager Wednesday 11:45 AM HOL11284 Database as a Service with Oracle Enterprise Manager and Oracle Database 12c Wednesday 01:15 PM HOL11734 Middleware as a Service using Oracle Enterprise Manager 12c Wednesday 03:30 PM 51 Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

52 Enterprise Manager Resources Oracle.com: Enterprise Manager Customer References OTN: Demos on Demand Enterprise Manager Forums Enterprise Manager Training from Oracle University Oracle Enterprise Manager 12c Learning Library Oracle Enterprise Manager Cloud Control 12c: Install and Upgrade Using Oracle Enterprise Manager Cloud Control 12c Ed 1 Oracle Enterprise Manager 12c: Overview Bundle Self-Study Oracle Enterprise Manager 12c: Management Bundle Self-Study Partners List of Enterprise Manager Specialized Partners Oracle Enterprise Manager OPN Knowledge Zone Oracle Enterprise Manager OPN Specialization Oracle Enterprise Manager Application Quality Management OPN Specialization IOUG Oracle Enterprise Manager Special Interest Group Social Media Twitter, Facebook, YouTube, Linkedin, Blog 52 Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

53 Cloud Odyssey Booth Moscone West 4048 Meet the Cloud Experts & Join the Crew! 53 Copyright 2013, Oracle and/or its affiliates. All rights reserved. facebook.com/cloudodyssey

54 54 Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template

55 55 Copyright 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12 of the corporate presentation template