CAPABILITY PRESENTATION

Transcription

1 CAPABILITY PRESENTATION Europe I UK I Australia I India

2 We're a India s fastest growing KPO, helping you to service, acquire and retain customers. Global KPO has an established reputation in helping companies globally to improve their work efficiency and profit margins through a wide range of services tailored to cater the needs of companies in the everyday evolving business environment. About us Our service helps your business to deliver real and lasting value to your clients and customers through a tailored, comprehensive call center service. We will provide expertise, we will increase your bottom line and Our highly-trained, motivated agent teams will be available to your customers, suppliers and stakeholders around the clock.

3 Industries Logistics & Supply Chain Customs Brokerage Healthcare Services Insurance Services Chemical & Manufacturing Real Estate Food & Beverages Industry Telecommunications Retail Automotive Media & Entertainment Energy & Utilities Education Banking & Financial services

4 Key Service Offerings IT Services Finance & Accounting Human Resource Solutions Back Office Market Research Digital Marketing Contact Center

5 Contact Center Services A dedicated unit has been established to perform call center services outsourcing operations where the number of messages, calls and s are acknowledged by the team. Comprehensive technical support, helpdesk support are projected in front of the clients, meeting their requirement of efficiency improvements and cost savings. With the global delivery model and strong communication network, Global KPO aims to add value to your brand & serves solutions to diverse business verticals like e-commerce, B2B telemarketing, communication, healthcare, retail industry & technology where delivering services for various business requirements like. Customer care & Support Complaints handling Customer retention & Cross-selling Appointment Setting & Sales visits Order management/ Fulfillment services Client communication & support

6 Contact Center Services Customer care & Support To convert a user into a customer and transforming into a repetitive customer, we offer a robust outsource customer contact center service and technical support that attend the concerns & queries, solving them effectively on time Complaints handling Customer support outsourcing service includes handling the complaints of the clients and resolving them with minimum turnaround time is the ultimate aim. Customer retention and Cross-selling Outsourcing the service to cross sale & retain the existing customer will lead to reducing the cost up to 10 times than creating the new ones. Appointment Setting & Sales visits Scheduling appointments or lead generation or sales visit services performed on behalf of the respective client. Order management/fulfillment services We serve an integrated order management system that includes an order from anywhere, fulfill from and return to anywhere. Client communication & support This service incorporates managing all the communication whether it s electronic or verbal conveyed to the clients.

7 Back Office Emerged with a range of back office solutions that is standardized and with high accuracy, we share the extensive workload of back office operations that demands skilled resources, efficient system and ideal delivery framework. Our back office services outsourcing are strengthened by integrated systems, advanced processes, and automated workflow which ensure economical and efficient performance along with interdepartmental coordination. Data Entry Services, Data Processing, & Management Enriching / Indexing Digital Documents Transcription Services Data Research & Analysis & Chat Support

8 Back Office & Chat Support Responding to all your s and clients chat dealing with their queries and feedback will definitely simplify your work process. Having the domain specialization, we handle and Chat support on simplest to complex issues. It includes technical support, customer care, verification processes, query resolution and others. Data Entry Services, Data Processing, & Management Catering the back office customer service, we offer complex nature data entry, invoice entry, documentation, and data processing from the huge volume of raw data, conversion and analysis and making them accessible & available at the short turnaround time. Enriching / Indexing Digital Documents Converting the paper-based documents into the electronic documents to reduce physical storage will definitely save time and money. Data Research & Analysis We are geared to support small and medium business houses through with an ability to collect and analyze the data with time-intensive work and expert skill to formulate strategies and keep up with technological changes. Transcription Services We are the integrated transcription service company engaged in comprehensive and time-bound transcription services in the category of Inventory, Legal, Web, Medical and financial in audio/video form.

9 Market Research Solutions A diverse set of tools, techniques and services are offered to collect database for understanding the markets, industries, customers and region all across the globe. The online market research database empowers the efficiency to predict the past, evaluate the present and forecasting the future to map constructive measures to provide valuable business insights. Analysis Services Strategic Research Business Information Financial Research

10 Market Research Solutions Analysis Services Global KPO is one of the finest market research agency hold expertise in identify market trends sooner than expectations and offer insightful analysis to conclude the opportunities and threats of the market. Strategic Research: Business Information We conduct the research services that generate data that is implemented in formulating the strategies and marketing plans. We commonly recognized as global market research company. Financial Research Collecting the business related information about the product, customer preferences, and competitors to understand the market scenario and decisions can be done on real world data.

11 IT Services Global KPO provides a robust outsource IT services, managed IT services which incorporates planning, developing and implementing IT solutions and strategies that help clients to obtain the optimum value from their IT investments. IT outsourcing services and IT consultancy includes the application of technical and business expertise to handle Database, IT infrastructure, and System management. IT Development & Maintenance System Management Database s Solutions Mobile Application Development

12 IT Services Mobile Application Development Build your best working environment in mobile devices and give your users comfortability to reach and connect with you any time. With years of expertise in application development, we create compelling applications that eases your work process. IT Development and Maintenance These outsource IT Services deals with the changing, upgrading and maintaining the design, testing, coding and debugging of the software. Custom Software Web Applications Mobile Apps Maintenance System Management Managing the information technology by gathering requirement of equipment and software, availing and maintaining them with efficient service updates, configuring and setting up problem-solving processes. Hardware Management Computer Network Management Databases Solutions Development & Management These specialized IT solutions ensures a foolproof handling of data with complete accuracy and confidentiality. Our approach of design and develop database result in to high level of data integrity accessibility, and usability.

13 Online Marketing-Digital Services Digital Deliverables are the optimization techniques that enhance visibility, ranking and engage traffic through professional tools and techniques. These are the robust online marketing solutions & approaches leverage digital technology to penetrate in the market, customer engagement and new growth avenues. Any of the digital marketing services can be selected and implemented with combinations to achieve your business goals. SEO & SEM Social Media Marketing Strategic Content Marketing Online Reputation Management (ORM) Bulk Mailing

14 Online Marketing-Digital Services SEO & SEM SEO services from a expert SEO company are the means of making the website visible with a high ranking to the online traffic. Optimizing the Content with Keywords High conversion rate of visitors to leads Quality links Building through authoritative websites Competitor Analysis and compare study Performance report Search Engine Marketing ( SEM ) is one of the most effective internet marketing strategy to grow your business with techniques like pay per click(ppc) campaigns on various search engines for maximizing the visibility and generating leads. Bulk Mailing It is a very easy and fast mode of reaching the mass audience in a very short span of time. With this marketing strategy, we make use of bulk s, Newsletters and E Mail Marketing campaigns with the purpose of informing or selling or inviting or creating awareness or obtaining feedback etc. amongst the clients & prospects. The bulk mailing services includes: Formulating and maintaining mailing list Address verification Business reply Automated Bar-Coding Live stamp Sealing & Sorting

15 Online Marketing-Digital Services Strategic Content Marketing Being the internet marketing service provider, we create and distribute relevant content to captivate and engage the visitors in promoting the product or services. Blogs Podcasts Info graphics Content-Rich Videos Articles Social Bookmarking Meta Descriptions Social Media Marketing A constant effort is made to provide required stuff to the visitors to reduce the bounce rate and make them stay on the page. Making the stuff shareable and engageable Interact with influencers Focus on being social Online Reputation Management (ORM) Maintaining goodwill of a brand on online platforms is equally as important as its promotion. Online Reputation Management Services is the process of assessing the impression of the brand over the visitors mind and protecting & promoting the brand with strategies. Maintaining Transparency Earning trust & respect Quick & polite response Understand competitors & critics Countering invalid attackers

16 Human Resource Solutions HR Services, Payroll Solutions, Virtual Recruitment and HR consulting are designed and executed to assist the clients that are scalable and cost-effective. Comprehensive and integrated HR solutions are conceived with the most efficient blend of technology, advanced operating models and process transformation that assist companies to shed their administrative worries & to focus on the strategic initiative that leads to sustainable growth. Payroll Management Talent Acquisition & Staffing Dedicated HR Support Virtual Recruitment

17 Human Resource Solutions Payroll Management Outsourcing HR services lead to organize the employee payment task and filing taxes of them. This HR payroll solution incorporates analyzing the working hours of the employee, calculating salary, withholding taxes, deductions, delivering checks and others. Talent Acquisition & Staffing Understanding client s requirement, we offer staffing services by acquiring temporary and permanent and permanent personnel that reduce cost while enhancing quality & productivity. Talent acquisition is the tactics of filling open jobs or attracting people with high caliber. Dedicated HR Support A comprehensive HR consulting and HR support service for small businesses and medium-sized businesses that covers services like human resource management, HR compliance, HR training, HR assessment, HR consultancy, termination kit, staffing services and more that meets HR requirements of an organization. Virtual Recruitment We provide virtual recruitment outsourcing services to companies globally. Our Virtual recruiter can help you in minimizing your recruitment costs if you are seeking candidates from India. India has been the most favored destination for companies to hire talented professional, but finding and recruiting the right candidate is not an easy task when you are not in India, we bridge the gap by understanding your requirements, identifying and short listing right candidates for you.

18 Finance & Accounting Accounting services and Financial Solutions(F&A) help finance leaders design, transform and run their processes and operations, to realize their finance transformation goals. Reimagining finance through practical and agile analytics, technology, and advanced organizational models. These automate end-to-end key financial services (F&A activities), including points mentioned below. Order to Cash Procure to Pay Record to Analyze Governance, Risk, & Compliance Master Data Management CFO Analytics

19 Finance & Accounting Order to Cash Our financial services outsourcing Order to Cash manages working capital, processing, billing outsourcing, credit & collection service and cash application that streamline & improve the performance of cash function. Procure to Pay Accounting services like vendor management for obtaining and handling raw material, document management, Invoice processing, supplier collaboration, disbursement alike are optimized with leading-edge technology & analytics. Governance, Risk, & Compliance The approach evolve around offering specialized assistance in financial services reporting & tax, corporate governance, risk consulting & management, compliance with the laws, policies, and regulations. Record to Analyze A dedicated Record to Analyze outsourcing service is offered to covers the prompt recording of transactions to maintain accuracy and completeness. CFO Analytics The Financial services analysis outsourcing designed to empower CFOs by leveraging business accounting philosophy of making process structured, scalable and simple. Master Data Management A holistic approach in business accounting services outsourcing is implemented to enable an organization to centralize the critical data assets to one master file for common reference.

20 Why Global KPO Competitive Pricing Best-in-class Technology Multi-channel Support One stop Destination Secured Infrastructure Quality Assurance & Monitoring

21 Value Proposition By outsourcing your Non-Core functions, you can focus on key business activity. Customer services are expanded in order to Alleviate the burden on your existing - or limited capability. We provide enhanced cover for seasonal or Timesensitive peaks in call traffic. We are Flexible in being able to deal with shortnotice, short-term campaigns. We support your key marketing initiatives, such as product launches or promotions that can lead to significant Increases in call volume. When you outgrow your existing messaging, answering or call handling capability, Global KPO's services are scalable, allowing for future growth.

22 Our Delivery Methodology Identify related areas of improvement Assign the right staff Understanding your requirements Create tailored solution High Value delivered

23 Technologies we use CRM Systems Dialers & SMS Responses Reporting with Analytics Quality Assurance & Monitoring Bespoke Integration System Real Time Dashboard

24 THANK YOU Global KPO Europe - De Cuserstraat 93, 1081 CN, Amsterdam, The Netherlands India - B - 583, Sushant Lok Phase I, Gurgaon, United Kingdom - 20, Macmillan Way, Heritage Park, London SW17 6AS Australia - 11/53-55 Lalor Road Quakers hill 2763 New South Wales Mail contact@globalkpo.com Telephone Europe : India : UK : Australia : Web