1. A Sales Manager would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement:

Transcription

1 1. A Sales Manager would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement: A) Summary A) Summary B) All Salesforce Reports C) Tabular D) Matrix 2. What are the different types of Sharing Rules? (Select all that apply) A) Case Sharing Rules B) Lead Sharing Rules C) Solution Sharing Rules D) Account Sharing Rules E) Custom Object Sharing Rules 3. Formulas ignore Field Level Security settings 4. Which profiles listed are a standard Profile? (Select all that apply) A) Standard User B) Marketing User C) Invoice Manager D) Contract Manager 5. The Sales Director wants to be alerted to deals that are greater than $1,000,000. Which tool should you use to achieve this? (Select all that apply) A) Workflow - Create a workflow to send an if an Opportunity amount is great than 1,000,000 B) Create a report and monitor it daily A) Case Sharing Rules B) Lead Sharing Rules D) Account Sharing Rules E) Custom Object Sharing Rules A) Standard User B) Marketing User D) Contract Manager A) Workflow - Create a workflow to send an if an Opportunity amount is great than 1,000,000 C) Big Deal Alerts C) Big Deal Alerts D) Ask the Sales Director to create a list view which shows opportunities greater than 1,000,000

2 6. Data loss can occur when changing fields from the following types (Select all that apply) A) To a Number field from any other type of field B) Changing from a Number field to a Text field C) Changing from a checkbox to any other type of field D) Changing from a multi- select picklist to any other type 7. A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard, how would an administrator enable this? (Select all that apply) A) Grant the sales manager the Drag- and- Drop Dashboard builder permission A) To a Number field from any other type of field C) Changing from a checkbox to any other type of field D) Changing from a multi- select picklist to any other type B) Create the dashboard as a dynamic dashboard D) Grant the sales manager the View my Teams Dashboard permission B) Create the dashboard as a dynamic dashboard C) Grant the sales manager the Manage Dynamic Dashboards permission D) Grant the sales manager the View my Teams Dashboard permission 8. What type of report cannot be used to populate a chart in a dashboard? A) Tabular A) Tabular B) Matrix C) Summary 9. What should a system administrator consider before importing a set of records into Salesforce? (Select all that apply) A) The import file should include a record owner for each record B) Currency field values will default to the personal currency of the record owner C) Data should of de- duplicated in the import file prior to import A) The import file should include a record owner for each record C) Data should of de- duplicated in the import file prior to import D) Validation rules are not triggered when importing data using the import wizard

3 10. What is the maximum number of Components available on a Dashboard? B) 20 A) 5 B) 10 C) 20 D) A users security token will be refreshed every time their password is changed. B) True 12. Which of these actions can be triggered from a Workflow? A) Field Update, New Task, Sent, Outbound Message B) Create Object, New Task, Sent, A) Field Update, New Task, Sent, Outbound Message C) Field Update, Sent, APEX Trigger, New Task D) Sent, Field Update 13. When are Data validation Rules Enforced? A) Upon opening a record D) Upon saving a record B) Upon closing the record C) Upon editing a field D) Upon saving a record

4 14. If the Org Wide Default is Public Read/Write, what feature in Salesforce is needed to restrict access to that object? A) Profile A) Profile B) Role Hierarchy C) Record Type D) Page Layout 15. Which of the following are standard Salesforce Objects? (Select all that apply) A) Contract B) Opportunity Product C) Pricebook A) Contract B) Opportunity Product C) Pricebook D) Ticket 16. All of the following objects may have a queue EXCEPT A) Accounts A) Accounts B) Cases C) Leads D) Custom Objects 17. You can use standard reports when creating Dashboards? 18. Which of these objects can you map a field to on lead conversion? (Select all that apply) A) Account B) Contacts A) Account B) Contacts C) Oppotunities C) Cases D) Opportunities

5 19. Fields which are hidden using Field- Level- Security are still subject to Validation Rules? 20. An Approval Process begins when a record is... A) Created D) Submitted for Approval B) Saved C) Edited D) Submitted for Approval 21. Is it possible to share a custom object record manually? 22. What are the ways leads can be captured with Salesforce? (Select all that apply) A) Web to Lead B) to Lead A) Web to Lead B) Lead Import C) Lead Import D) Lead Assignment 23. A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used: B) Case Assignment Rules A) Case Escalation Rules B) Case Assignment Rules C) to Case D) Web to Case

6 24. What is true about dynamic dashboards: A) A dynamic dashboard will refresh automatically several times a day B) A dynamic dashboard will show data according to the user s security settings B) A dynamic dashboard will show data according to the user s security settings C) If a user wants to customise the dashboard, they should use a dynamic dashboard D) In dynamic dashboards, the source reports used can vary according to the user 25. An Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use: D) Tabular A) Matrix B) Summary C) Tabular D) Mailing 26. You want to give a profile access to a custom object. What would be the best way to do this? A) Create a new profile and grant access B) Clone a standard profile and grant additional access B) Clone a standard profile and grant additional access C) Edit a standard profile D) Create a permission set and assign it to relevant users 27. Quotes & Opportunities are part of which cloud product? A) Service Cloud B) Sales Cloud B) Sales Cloud C) Marketing Cloud D) Analytics Cloud

7 28. Standard picklist fields cannot be dependent fields 29. You can make fields visible, read- only, and required using Page Layouts. 30. Where can you make a field required? (Select all that apply) A) Page Layouts B) Validation Rules A) Page Layouts B) Validation Rules C) Field Edit page C) Field Edit page D) Workflow Rule E) Record Type 31. Field Level Security or Page Layout can be used to make a field required A) False 32. How do you delete a user? A) Going to their profile and clicking the delete button D) You cannot delete a Salesforce User B) Using an external application C) You cannot delete a Salesforce User D) Deleting all information from their profile.

8 33. A user can still report on a field they have access to, if it is hidden from the page layout 34. A user can save a record even if a data validation error message appears 35. Can you uninstall an App Exchange application once it has been deployed? A) Yes A) Yes B) No 36. When a lead is converted, it becomes an Account, Contact, and Opportunity (unless you opt out of creating an opportunity)? 37. A tab is automatically created when you create a custom object. 38. Which of these is not a Salesforce feature? A) to Lead A) to Lead B) Web to Lead C) Web to Case D) to Case 39. A user would like to create a Dashboard component showing the top Sales people for this year. What type of report would be the most appropriate to use? A) Summary A) Tabular B) Summary C) Matrix

9 40. A customer service manager would like to route cases that come from the support address to one particular user. Which feature would they use to best accomplish this? B) Case Assignment Rules A) Case Escalation Rules B) Case Assignment Rules C) to Case D) Web to Case 41. What permissions are needed to import leads and contacts to a Campaign? A) Marketing user checkbox on user. C) Marketing user checkbox & profile B) Marketing user profile C) Marketing user checkbox & profile D) Marketing User permission set 42. Which statements about custom summary formulas in reports is true? (Select all that apply) A) Custom summary formulas can reference a formula field within a report B) Reports can be grouped by a custom summary formula result C) Custom summary formulas can reference another custom summary formula A) Custom summary formulas can reference a formula field within a report D) Custom summary formulas can be used in a report built from a custom report type D) Custom summary formulas can be used in a report built from a custom report type 43. Gauge and metric dashboard component types are based on what from a report? B) Grand Total A) Chart B) Grand Total C) Average D) Sum

10 44. A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished? A) Restrict the access to the folder that the source report is located A) Restrict the access to the folder that the dashboard is located B) Create a sharing rule to restrict the access C) Restrict the access to the folder that the dashboard is located D) Disable access to the dashboard on the users profile 45. When converting a Lead, what values are transferred to the Opportunity? (Select all that apply) A) Amount = Lead Amount B) Close Date = Today C) Close Date = Last day in fiscal quarter D) Stage = First stage in list C) Close Date = Last day in fiscal quarter D) Stage = First stage in list 46. To track revenue gain or loss based on currency fluctuations, you must implement what feature? A) Multi- Currency D) Advanced Currency Management B) Sandbox C) Territory Management D) Advanced Currency Management 47. What can an template contain? (Select all that apply) A) Attached File B) Macro C) Text A) Attached File C) Text D) Merge Field D) Merge Field

11 48. How many objects may be imported or updated using the data loader in one operation? A) 1 A) 1 B) 5 C) 10 D) Unlimited 49. What should a system administrator use to disable access to a custom application for a group of users? A) Profiles A) Profiles B) Sharing Rules C) Web Tabs D) Page Layouts 50. You can restrict a profiles view to a certain field by using which feature? C) Field Level Security A) Profiles B) Roles C) Field Level Security D) Permission Sets 51. Which of the following fields CANNOT be a controlling field for Dependent Picklists? B) Custom Multi- Select Picklist A) Standard Picklist B) Custom Picklist C) Custom Multi- Select Picklist D) Standard Checkbox E) Custom Checkbox

12 52. Why should you consider using the Import Wizard over the Data Loader? A) If you need to import more than 1,000,000 records B) If you require some De- Duplication B) If you require some De- Duplication C) If you need to import to custom objects only D) You need field auto- mapping functionality 53. Is it possible for a user to own a record and not see it? 54. Workflow cannot be triggered upon import 55. What is a roll- up summary field? A) A roll- up summary field lets you rollback the data that was changed last week B) A roll- up summary field is a custom field that aggregates child record information into the parent record B) A roll- up summary field is a custom field that aggregates child record information into the parent record C) The roll- up summary field is accessible via the API D) The roll- up summary field gives you a summary of the data type and object relationship. 56. A roll- up summary field requires a Master Detail relationship

13 57. What is conditional highlighting for reports? A) You can set conditions that when met, will report the calculated fields B) Shows you visual highlights depending on a threshhold B) Shows you visual highlights depending on a threshold C) Lets you make calculations on custom fields D) Users can highlight particularly interesting parts of a report 58. In which scenarios will the sharing button appear? A) When the sharing model for the object is private A) When the sharing model for the object is private B) When the sharing model for the object is public read only C) When the sharing model for the object is public read/write D) It will always appear 59. What is a Junction Object? A) A Many- to- Many relationship created with two lookup relationships B) A Many- to- Many relationship created with two master- detail relationship B) A Many- to- Many relationship created with two master- detail relationship C) An object type to connect external web services D) A standard object 60. What is a Bucket Field? A) Used in reports to categorise and group report values B) A custom field that can be created to group values A) Used in reports to categorise and group report values C) A custom field that can be created to store a finite amount of values D) Used to group multiple workflows