Ankit Sharma Primary No: / CAREER OBJECTIVE PROFESSIONAL SUMMARY WORK EXPERIENCE:

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1 Ankit Sharma Primary No: / CAREER OBJECTIVE Intend to build a career with leading organization of excellent environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment. PROFESSIONAL SUMMARY Technical Support Experience in Networking, Clients Desktop and laptops support which includes experience in Windows XP, seven, LAN and WAN Trouble shooting. The highlights of the same are as follows. Proficient in Configuring and troubleshooting of OS like Windows 98/2000/XP/VISTA/7/8. Skilled in installation and configuration of different Application Software. Experienced in installation and troubleshooting of different drivers for hardware. User Administration (Creating users and groups and assigning different levels of permissions effectively with regular and special permission). Troubleshooting any kind of software error. Excellent communication skill. WORK EXPERIENCE: Qatar Airways (FMM) 26 th Nov Till date Information Technology Analyst Current Handling the queries of the internal employee of Qatar Airways (HIA) with the system and also dealing with the active directory to reset the password and unlocking the account. Troubleshooting all OS (Microsoft Windows XP and Windows 7 and 8) related issues, Virus related issues, all Clients and Network related issues on the company provided system as per policy. Handling the equipment s and the peripheral associated for the networking. Full knowledge of virus and the procedure of installation and removal of infection from the antivirus and the also with the third party. Taking care of the entire Workstation, Printers, Routers, network, Outlets. Domain based network for security, ease management, smooth work flow Backup setup on daily bases. Also Offsite backup in the cloud Designed network infrastructure for better managing Document for IT Inventory of Hardware Keep record of network infrastructure Coordinate with different vendors for new requirement Coordination with software vendors for any issue in the application Troubleshooting problems reported by users

2 Mmodal Pvt Ltd (Formerly Known as C Bay Systems) 11 th Feb th Nov 2014 Information Technology Analyst Handling the queries of the internal employee of Mmodal with the system and also dealing with the active directory to reset the password and unlocking the account. Working on Microsoft Lync 2010 and exchange Troubleshooting all OS (Microsoft Windows XP and Windows 7) related issues, Virus related issues, all Clients and Network related issues on the company provided system as per policy. Knowledge on BMC remedy tool to ticketing and assigning it to the correct dept. according to its level of priority and support. Diagnose the hardware and get the spare to replace and get the system up and running. Infinite Computer Solutions 18 th Apr th Nov 2012 IT HELP DESK Engineer Provide a positive image of the company as the first point of contact with customers via phone or . Provide Technical Support for US, UK and Australian customers Deliver online technical support services to consumers. Handle desktop and laptop, Internet connectivity issues. Removal of virus, Windows operating installation with the OS disk if not then with the pre-installed recovery on the manufacture desktop or laptop. Selling the Technical support package for the 1 yr/ 3yrs respectively. Data recovery for the premium customer ensures that the data is secured whiles the troubleshooting with the devices. Installation of wired and w/l Printer. Helping the user to fix the issues on most of the clients eg: Microsoft outlook 2003 until 2010 and Mozilla thunder bird. Also into inbound sales for the company generating the revenue by enrolling more new clients into the business. Support on Browsers, Communication, Multimedia, Operating Systems, Productivity, Security, Utilities. Services offered: Optimization, Diagnosis & Repair, Setup & Install, Virus Removal, Usability Training, Networking and Managed Services. Troubleshooting all OS (Microsoft Windows XP, Vista and Windows 7) related issues, Virus related issues, all Clients and Network related issues. Handling supervisor calls, in absence of floor supervisors. Adherence to process/business policies and procedures.

3 Honeywell India Pvt Ltd 28 th May th May 2011 Customer Service Representative Responsible for answering Tier 1 & Tier 2 calls to support end customers resolve product related issues to the best of their satisfaction (Installation and the wiring for the thermostats, Humidifier, Air purifier etc also their configurations of the equipment s). Meet all the targets laid down as client requirements under all circumstances Schedule Adherence, Service Level, VoC, AHT, Calls per Rep, Call quality. Have an individual development plan to improve skill set to Tech Support Specialist responsibilities. Seek feedback from immediate supervisors via 1-O-1 or metrics discussion. Seek knowledge sharing sessions with HD/SA for self improvement. Work closely with immediate supervisor for all performance, learning and development aspects. Iyogi Technical Services Pvt Ltd 8 th Aug th Sep 2009 Technical Support Engineer Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying work load and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. Places software into production by loading software into computer; entering necessary commands. Places hardware into production by establishing connections; entering necessary commands. Maximizes use of hardware and software by training users; interpreting instructions; answering questions. Maintains system capability by testing computer components. Prepares reference for users by writing operating instructions. Maintains historical records by documenting hardware and software changes and revisions. Maintains client confidence and protects operations by keeping information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed.

4 HP Global Soft Pvt Ltd 26 th Nov th May 2008 Technical Support Engineer (Laptop Business Support) Supporting the system administrator for the laptop issues. Mostly creating the dispatch for the laptop for the hard drive failure. Windows Operating system troubleshooting only till 90 days from the DOP. Checking the hardware test built in the diagnostic. Actively support for pre-install application. ACHIEVEMENTS: 1. Top in the metrics for the past 12 months in current company. 2. Achieved certificates for the best employee for all the four quarters. 3. Participated in a Quiz and awarded for second prize. 4. Achieved 3rd position in the arts hosted by NIE (Times of India) 5. Able to maintain the clients required AHT for the 3 consecutive quarters. PROFESSIONAL SKILL SET: Operating System : Microsoft Windows (98, 2000, XP, VISTA, 7, 8 and 10) Complete knowledge on the third party software Updating windows and other application installed on the PC, laptop and tablet. Advanced knowledge on administration of networks firewalls and on configuration and integration of services. Hardware skills : Assembling Computer, Computer Networks, Network Cabling Trained Courses : Windows Server 2008 Having basic knowledge/idea of Avaya IP phones and knows how to find the information of the product and its configuration by entering into the setup. ACADEMICA QUALIFICATION: Graduation - B. Com from Eastern Institute for Integrated Learning in Management University th -Kendriya Vidyalaya MEG & Center th - Kendriya Vidyalaya MEG & Center-2002

5 PERSONAL SKILLS Comprehensive problem solving abilities Excellent verbal and written communication skills. Ability to deal with people diplomatically. PERSONAL DETAILS: Name : ANKIT SHARMA Date of Birth : 27TH Oct 1985 Sex : Male Marital Status : Single Nationality : Indian Present Address : EZDAN 38 Al Wukair Qatar Doha Permanent Address : D-110 North 1st lane Dooravani Nagar I.T.I Colony Bangalore Passport Number : J Date of Expiry : 14/09/2021 Languages Known Hobbies : English (US & UK), Hindi, Kannada and Tamil : Music & Cooking DECLARATION: I hereby declare that the information furnished above is true to the best of my knowledge and belief. Date: Place: (ANKIT SHARMA)