VACANCY POSITION GLOBAL FUND COORDINATING UNIT (GFCU)

Transcription

1 1 VACANCY POSITION GLOBAL FUND COORDINATING UNIT (GFCU) JOB TITLE : IT SUPPORT OFFICER SECTION : ADMINISTRATION LOCATION : MGC OFFICE PARK, MASERU REPORTS TO : DEPUTY NATIONAL COORDINATOR DURATION TWO YEARS RENEWABLE BASED ON PERFORMANCE AND AVAILABILITY OF FUNDS BACKGROUND The Global Fund Coordinating Unit (GFCU) of the Ministry of Finance undertakes functions required of the Principal Recipient (PR) to manage the grant funds received from the Global Fund to fight AIDS, TB and Malaria. The PR has the total of 18 staff members all connected to information technology. IT plays significant role to achieve the role of PR s office particularly in both external and internal communication. The GFCU is therefore looking for a full time IT Officer to support IT operations for the GFCU team. Since its establishment the GFCU used to outsource the services of Information Technology to the external firm and only called when there is a specific problem. However the office realized some of the IT challenges with the arrangements are no longer accommodating the needs of the Office. With this background the GFCU finds it fit to create a full time position of an IT person to guide and support the office on IT related issues. 1. ROLE AND RESPONSIBILITIES Working with the administration section at the GFCU Office the officer is expected to drive the use of technology in the organization, provide effective IT systems, help develop and implement IT standards and policies, and provide technology support and solutions to meet the needs of the organization. The ICT Officer will manage the overall technology infrastructure for the GFCU Office including planning, implementation and management of the software applications and hardware infrastructure

2 2 that support operations. The ICT Officer will be involved in systems administration including: general computer support; upgrades; software installations; license management; server set up and management; network and printer support; deployment of equipment; management of inventories; end user support. S/he will be in charge of providing user training on common business applications and use of the GFCU systems. The ICT Officer may also be responsible for managing or contributing to various IT projects including supporting the SRs whenever the need arises. This may include: coordinating a premises move and planning the related IT infrastructure; assessment of applications and technology; formulating and presenting solution options to various levels of management; influencing and advising on the equipment or software selection process; overseeing implementation of GFCU ICT systems and key project deliverables. EQUIPMENT Configure and deploy new and refurbished workstations, laptops and peripheral equipment. Install, troubleshoot, repair, update and maintain workstations and laptops. Install, maintain, and troubleshoot printers/copiers as well as manage toner requests. Setup and support audio/visual equipment for presentations and trainings on and off site. Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware. Removal/disposal of nonfunctional equipment SOFTWARE Provide software and system troubleshooting and support. Install, maintain, troubleshoot, and update operating systems and user applications. Proactively schedule software upgrades and patching. Assure that all software on GFCU equipment is licensed and keep record of licenses. Track license and support contracts to include notification of renewal timeframe to management. NETWORK Monitor network to ensure network functionality and availability to all system users. Install, maintain, troubleshoot, and repair cabled, wireless and other

3 3 network infrastructure. Support existing/new server/s and administer access rights for all users in the office. SECURITY Maintain local and server based antivirus software. Inform and train users and management in how to adhere to GFCU and local security ICT policies. In case of virus infection clean out affected equipment. USERS Ensure computer is set up prior to new hire start date and any related moves. Handle the relocation of computer equipment as a result of office or personnel changes. Request and setup new user accounts and accounts. Troubleshoot, and repair user accounts and accounts, assist in resetting passwords. SYSTEMS PLANNING Participation in research and recommendation of improved infrastructure processes and technologies to include growth planning. Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids. Test new equipment and applications and provide thorough feedback. MANAGEMENT OF VENDOR SERVICES Work directly with vendors to schedule repairs and maintenance. Request and evaluate services with vendors and service providers. Work with ISP and other outside vendors to ensure dependable operations. Work with vendors and vendor supplied systems to track service requests through to completion. Training Train new and current employees on computer software and ICT systems. Create material and presentations for trainings and reports. Assess user capacity and suggest trainings and areas in need of improvement. ROUTINE ADMINISTRATIVE TASKS

4 4 Create and maintain inventory, which may include hardware, software and various items such as laser printer cartridges and peripheral equipment. Maintaining documentation of processes, procedures, and troubleshooting guides. Monitor and report ICT expenses. Assist with preparation of operating budgets based on estimated and actual expenditures for ICT systems and support needs. Keep ICT equipment, storage area and work area clean and organized. Support the SRs whenever the need arises. 2. COMPETENCIES CONTEXT/SPECIFIC SKILLS, KNOWLEDGE AND EXPERIENCE: Professional knowledge of network technologies and Windows clients Experience in handling servers and related access management control Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues Willing to take ownership of issue analysis and resolution efforts and commit to 'doing what it takes' to resolve technical issues regardless of the effort or timeframe required. Ability to work and cooperate well with people Working in a structured manner Service minded Behavioural competencies: Planning and delivering results Analytic Communicating with impact and respect ACADEMIC REQUIREMENTS Degree in Information Technology from a recognized Institution Molex Certification 5 years relevant working experience relevant experience within the ICT technical field How to apply Applications should be delivered by original signed hard copy and clearly marked application for the position of IT Support Officer. Interested persons should forward their applications, curriculum vitae

5 5 and certified copies of educational certificates to. The National Coordinator Ministry of Finance Global Fund Coordinating Unit 4 th Floor, MGC Park Corner Pope John II & Mpilo Boulevard Tel: Fax: Only short listed candidates will be contacted. For any information regarding the GFCU and Global Fund grants projects, visit: or join our page Deadline or Closing date of this application is 30 th June 2016 at 12H00pm.