PROFESSIONAL SERVICES CONSULTANT

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2 PROFESSIONAL SERVICES CONSULTANT Professional Services Consultants have ultimate responsibility for the smooth implementation of systems with our customers, by ensuring the implementation is mapped effectively to the needs of the customer and planned effectively. To effectively project manage the implementation projects, maximising resources and profitability within projects To ensure the project is defined effectively and the customer understands the specifications of the software.i.e. What is included / what is not included. Ensures customer sign off documentation is complete To liaise with the customers to define, or help define, requirements, specifications for modifications to the software. To assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes. To train colleagues in the operation of modified software, as and when required, to ensure a smooth hand over of projects to the support function. To train the customer s project team and provide knowledge transfer in the operation of modified software, as and when required To provide accounts and associated applications training and demonstration including undertaking demonstrations to support pre-sale consultancy To provide accounts application training & consultancy for the customer. To take responsibility within an implementation to ensure all customer documentation is completed and in particular that a pre live check list is completed and that the customer is ready to go live To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites. To attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details when appropriate. To complete all relevant project management documentation and help with standardisation of same To assist the support function at all times on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate. To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested. Timesheet completion in line with company procedures To ensure project work is invoiced and all hours are billed to the customer Escalate any complexities to the programme manager Lives the core values and takes responsibility for ensuring an experience of excellence for the customer Demonstrates strong communication skills, both verbal and written Can present at a senior level and ensure the presentations are pitched commercially and are focused on the customer s needs Negotiates with the customer ensuring any conflict is managed professionally Influences the customer to follow a process that will help with the smooth transition to iq Key Metrics: 60% of weekly hours are billable 60% of weekly hours are invoiced and payment is received Completion of projects on target Evaluation of customer satisfaction of the implementation process 1

3 Business Analyst This role will work within the Professional Services Implementation team. The overall objective is to define the customer processes as part of the project scoping requirements. Gather, manage, define and validate business requirements from multiple stakeholders for development and implementation of Intact iq ERP Software Manage, coordinate and define the product implementation backlog across various products for delivery Work as a key member of the core project/delivery team to support the timely and efficient delivery of all project deliverables Manage and co-ordinate all activities related to the deployment of iq and its modules to key business stakeholders including user transition, user acceptance testing, training, communications and business process design Create business deliverables such as Process Maps, Business Requirements, Functional Requirements (including Use cases), User Stories and User Acceptance Tests Collaborate with other teams (both Internal & External) to provide best possible analytical solutions & product solutions to clients Work with other agile based team members including Scrum Master and Product Owner Lead & facilitate workshops with business stakeholders to develop requirements Work closely with business, development, program management and quality assurance teams in the overall delivery of solutions Support change requirements through accurate impact analysis and change specifications Ensure quality through adherence to and supporting processes and procedures, including the maintenance of documentation on shared file systems Contribute to improvements to our client's Business Analysis documentation and methodologies. Experience Minimum experience of at least two years or more in a similar role Experience in SQL or ERP and related tools Experience with Agile Scrum is a plus Handling multiple tasks simultaneously, working under pressure and meeting tight deadlines Good interpersonal skills and team player that can work independently and think creatively Knowledge and experience of Agile Standard methods for Project control Experience using BA Skills and techniques to elicit the required information and produce deliverables to tight deadlines Ability to clearly and concisely gather, interpret, analyse and document Business Process, User and Data Functional requirements in a structured way Ability to communicate effectively with technical, business resources, all levels of management and external stakeholders. Develop and share reusable knowledge that can be readily applied to new client projects Qualifications Degree in IT, Business or Accountancy Post-graduate qualifications (particularly in Project Management) would be advantageous. Business Analysis Qualification or Scrum certification would be an advantage 2

4 Junior Agile Scrum Master Do you have a passion for agile iterative development & continuous improvement? Do you have knowledge of agile development techniques such as scrum, Kanban or lean and have a passion for quickly learning and implementing new concepts. Are you an excellent communicator?? If so we would love to hear from you and we can ensure we give you access to all the training you need to become a qualified Scrum Master. Ideally you will have a computer science or engineering degree but this is not essential. More importantly is some exposure to agile software development. : Empower team to collaborate and make effective decisions through early delivery and continuous improvement Encourage rapid flexible responses to change and ensuring stake holder satisfaction Ensure team compliance with agile scrum framework Facilitate scrum to encourage and support the team to self- manage their iterations Remove barriers to effectiveness Manage external tasks Overall sprint and data management Track the capacity and velocity metrics Services the communication liaison between the team, product owners and stake holders Must have strong working knowledge of word and excel It would be advantageous to have a working knowledge of Microsoft TFS 3

5 I.T Support Consultant This role will play a vital part in in providing front line telephone & remote support to our Intact iq contracted customers and Intact iq Resellers To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of Intact iq ERP software at customer sites To ensure all issues are logged, tracked and resolved on our help desk system To keep the customer informed at all times of the status of their issue(s) until resolution To identify sales opportunities which are outside of the customer s support agreement and follow up sales to get quotation to customer To highlight high priority issues where assistance from the other departments are required to get the issues resolved To keep informed of new changes / defects that have been made to the program To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested Production and submission of documentation in line with company procedures and submitted in a timely manner. Timesheet completion in line with company procedures Knowledge and Experience Accounting knowledge to Leaving Cert \ Third Level or a I.T related qualification Excellent customer service and customer facing skills to work alongside customers on and off site. Proficient in Microsoft Word, Excel and Project Highly Desirable Good telephone manner. Experience in Accounts Payable / Accounts Receivable role Keen interest in all things IT related. Demonstrated Customer Service / Customer Relationship Experience Personal Specification Excellent written and verbal communication skills with the ability to communicate at manager and user level Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner Be able to investigate issues and generate an effective solution in a systematic and logical manner Maintain professional communication and project a professional image at all levels Ability to work as an effective member of a team Work conscientiously and use own initiative Adopt a positive, pro-active approach to work Ability to recognise how, when and to whom an issue should be escalated. 4

6 Recently Qualified Accountant We re looking for a recently or nearly qualified Junior Accountant to join our exciting team. The ideal candidate will be a recently or nearly qualified accountant with experience of industry or practice. A desire to succeed in a growing organisation is essential to succeed in this role. Manage junior staff members, delegating and reviewing tasks. Manage the Accounts Receivable & Accounts Payable functions. Preparation of Monthly Financial Information. Manage full Trial Balance and maintain Balance Sheet reconciliations. Ensuring compliance with statutory requirements, i.e. VAT returns, are completed and filed in accordance with legislation & timelines. Cash-flow monitoring and reporting. Liaising with and assisting external auditors. Assistance with forecast and budget preparation. Implement agreed improvements to the current procedures. Liaise with CFO and perform further ad-hoc duties. Requirements ACA/ACCA/CPA/CIMA qualified or with good accounts preparation experience. Highly Desirable Attributes An interest in ERP and/or similar Business Software tools Ability to work on own initiative. Excellent communication and interpersonal skills (both oral and written). 5

7 Data Migration & Integration Engineer This role will work within the Professional Services Implementation team. Minimum 3 years experience delivering data-driven solutions for clients/stakeholders. Experience extracting, transforming, visualizing and analysing structured and unstructured data. Previous experience of ERP / finance system implementation/ migrations You will have a strong working knowledge of a mainstream ERP system, SAP, Oracle, JD Edwards or Peoplesoft Experience with data modelling, SQL You will have a working knowledge of relational database management systems including Advanced Excel, Access, XML and SQL Some experience of ERP integrations with Web Platforms, EDI Middleware, Third Party Supply Chain Solutions Possess a basic understanding of agile development methodologies, specifically Scrum and Kanban. Excellent interpersonal and communication skills and an ability to work effectively within teams. Excellent written and verbal English skills. You will demonstrate a solid analytical and problem-solving ability with excellent attention to detail and accuracy essential You will be process orientated with the ability to work autonomously You will be comfortable working in a fast-paced matrix managed environment You will have excellent communications skills and evidence of co-ordinating multiple stakeholders to achieve results Experience in preparation for and execution of cutover plans Experience in master data management / data migration strategy You may be coming from a background in Data Warehousing and /or Business Intelligence and /or Data Integration Preferred qualifications: BSc. degree in Computer Science or related technical field. 6

8 Junior Software Tester : The Junior tester role is an entry-level position into the Quality Assurance team. Works as part of a team executing effective and professional test processes. Works under the supervision of a senior team member. Develops an understanding of Quality Assurance. Uses knowledge of quality assurance methodologies. Runs tests and retests as necessary, executing test scripts in area of accountability, reporting on test activities and results in accordance with project plans. Provides input into quality assurance plans, data, procedures, and scripts, creates test cases and helps prepare for evaluations. Identifies test issues and reports risks, investigates defined issues. Plans and manages own time and work. Takes ownership of own career development, demonstrating progress toward professional goals. Preferred qualifications: Bachelor s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience. ISTQB Foundation desirable Basic knowledge of quality assurance methodologies. Good understanding of the software development process. Skills Good communication skills, communicating effectively with appropriate level of detail, using language that connects with different audiences. Good problem solving skills 7

9 JUNIOR HARDWARE ENGINEER Role: Junior IT Technician Scope of role: We re looking for a Junior IT Technician to join our team in Dundalk. This role is a full-time permanent position. The successful candidate will be reporting to the ICT Officer. This is a trainee role and will involve training to enable the person to install, configure and support networked systems. Key responsibilities: Microsoft Windows Server 2008 / 2012 / 2016 including Small Business Server Desktop operating systems (Win 7 / Win 8 / Win 10) Exchange Server 2007 and later, Exchange Online filtering / anti-spam solutions Remote Desktop Services / Citrix (advantageous) VMWare & Hyper-V Virtualisation technologies Microsoft Office and Integration Antivirus solution Backup solution HP Hardware- ProLiant Intel based servers, desktops and printers Routing / firewall devices / security and VPN Microsoft SQL Server 2008 and later Networking and related technologies Active Directory, DNS, DHCP Wifi networks 8