Application Monitoring FAQ

Transcription

1 IBM Service Engage Products Start Your Free Trial Learn Explore Try Buy Extend Overview Details News Reviews Videos Application Monitoring FAQ Requirements What Browsers are supported by Performance Management on Cloud? Mozilla Firefox ESR 24 Microsoft Internet Explorer 9 Apple Safari 6 Google Chrome 26 Do I need to open any special firewall ports to use IBM's Performance Management on Cloud? No. All Agent communication and UI communication flows from user into IBM over https using standard port 443. Performance Management on Cloud also supports the use of forward proxies if your agents do not have direct access to the Internet. Instructions on how to configure Performance Management on Cloud agents to use forward proxies can be found in the: IBM Performance Management on Cloud Knowledge Center. What versions of Windows are supported by the Performance Management on Cloud Windows Agent Package? Windows Server 2008 R2 Enterprise Edition (on x86-64 hardware running in native 64 bit exploitation mode) Windows Server 2008 R2 Standard Edition (on x86-64 hardware running in native 64 bit exploitation mode) Windows Server 2012 Standard Edition (on x86-64 hardware running in native 64 bit exploitation mode)

2 What versions of Linux are supported by the Performance Management on Cloud Linux Agent Package? Red Hat Enterprise Linux (RHEL) Server 6 Update 2 (on x86-64 hardware running in native 64 bit exploitation mode) Internationalization and Translation Performance Management on Cloud is translated into which languages? IBM Performance Management on Cloud supports several languages. This product supports these languages, which are listed here: German Spanish Brazilian Portuguese French Italian Japanese Korean Traditional Chinese Simplified Chinese Russian Thai Czech Polish Hungarian Performance Management on Cloud licenses are translated into which languages? Licenses are translated into the following languages: Czech German Greek English

3 Spanish French Indonesian Italian Japanese Korean Lithuanian Polish Portuguese Russian Slovenian Turkish Chinese Traditional Chinese Installation and Troubleshooting Why are various sections of my Performance Management on Cloud UI being truncated forcing me to use scroll bars to see entire content? This could be due to your system's screen resolution setting. The MINIMUM recommended screen resolution setting for Performance Management on Cloud UI is 1280 x When I launch the Performance Management on Cloud Live Demo, why is the left side of the window blank? This is usually caused by running with an unsupported browser level such as Microsoft Internet Explorer 8. When installing Agents on Windows, I get the following error 'This script [installperformance ManagementaaSAgents.bat] must be run as Administrator'. How do I resolve this issue? Users must have Administrator privileges in order to install Application Performance Management on Cloud agents on a Windows system. If using the Start->All Programs->Accessories->Command Prompt to install agents, be sure to launch the Command Prompt on Windows with Administrator privileges by right clicking on Command Prompt icon and selecting 'Run as

4 Administrator'. If using the Windows Explorer to install agents, be sure to launch [installperformance ManagementaaSAgents.bat] with Administrator privileges by right clicking on [installperformance ManagementaaSAgents.bat] and selecting 'Run as Administrator'. After installing Agents, how can I start seeing data immediately after logging in to my Application Performance Management on Cloud UI? After installing one or more monitoring agents and logging into the Application Performance Management on Cloud UI, you can start seeing data immediately by navigating from the Getting Started page directly to the Application Performance Dashboard. There are several ways to do this: Option 1 - Click on the Application Performance Dashboard icon from the Navigator Bar as shown below Option 2 - Under the View Application Status icon, select Start Now as shown below.

5 I have no trouble seeing the Service Engage web site and I can request a free trial for a service offering, but I can't seem to access my free trial once it is provisioned. What could be wrong? Some corporate networks block all access to unknown web domains. A White-List of trusted domains is often maintained by the internal IT Operations team. Although 'ibm.com' and other widely used IBM domains are well known and trusted, the free trials are provisioned within a new IBM domain: 'ibmserviceengage.com'. If you are experiencing difficulty reaching your free trial please check with your company's IT organization to ensure the 'ibmserviceengage.com' domain is added to their White-List. I have two free trials provisioned, and I downloaded and installed agents, but I don't see my agents on the console. What's happening? When a free trial or a purchased Performance Management instance is provisioned an agent download file is also generated and uniquely encoded to communicate only with that specific management instance. You must ensure the agent file you download is the one associated with the free trial or purchased instance from which you want to manage. For example: if you request free trial 1 and free trial 2 the agents generated for free trial 1 will only report to the management server running in free trial 1 while the agents generated for free trial 2 will only report to the management server running in free trial 2. If you only install agents from Trial 1 on your managed servers and then sign in to the management server in free trial 2 no agents will be present; they will all be active on the management console for free trial 1. How do I deploy IBM Performance Management Agents on Windows systems?

6 Our quick and easy steps to install and configure all your Monitoring agents running on Windows platforms are here. How do I deploy IBM Performance Management Agents on Linux systems? Our quick and easy steps to install and configure all your Monitoring agents running on Linux platforms are here. I get an error installing the Response Time Monitoring Agent that 'WinPcap is not installed', what does this mean? WinPcap is an open source tool that is required (version or later) to install this agent on the Windows platform, more detail can be found in the installation guide and you can download it here. Can I receive notification for events? You can set up notification for your events using the Advanced Configuration settings in the Event Manager. Currently, only one recipient is supported. The notification is turned off by default. What sort of user authorization or permission controls are included in IBM Performance Management? IBM Performance Management uses a role-based access control security feature which allows you to assign each user to a role. Each role can then be assigned varying permission levels which grant or deny access within the program as needed. More information about managing user access is found in the IBM Performance Management Knowledge Center Where in the IBM Performance Management interface can I find the user access controls? To modify your users' access controls, from the navigation bar, select System Configuration->Agent Configuration->Role Based Access Control. How can I resolve unmet dependencies for my Performance Management server and supporting components on a Linux System? The Performance Management server uses Red Hat Package Manager (RPM) files to install the software. A Red Hat Enterprise Linux client that is correctly configured to use the yum package manager can resolve and install any missing dependencies that are required by the RPMs. For more information visit the Knowledge Center How can I backup and restore my components? You will need to create and follow a plan for backing up and recovering the data for all components of your Performance Management infrastructure. For disaster recovery plans, consider backing up on one server and restoring to a second server if the servers are at the same fix pack level. If you switch to a different host name on the second server, you must update the agent configurations to point to this new server. For more information visit the Knowledge Center What communication protocol should be used between the Performance Management server and the

7 agents? The default communication protocol between the Performance Management server and agents is HTTP. Before installing the server, you can use an environment variable to change the protocol to HTTPS for secure communications between the server and monitoring agents. You might notice a degradation in performance when the secure HTTPS protocol is used, depending on how many monitoring agents you are running. To learn more visit the Knowledge Center As an IBM Performance Management Administrator, Cloud Operator, or Business Partner, how can I apply cumulative fixes to my v8.x agents? You can upgrade your Performance Management agents to get the latest updates to the dashboards, new attributes, and thresholds. To learn more about what s changed and to get instructions for upgrading your agents, see the IBM Knowledge Center topic Upgrading monitoring agents Extensions What Value do I get by integrating IBM Performance Management and IBM Netcool OMNIbus? When you integrate IBM Performance Management and IBM Netcool OMNIbus, the alerts from your Performance Management solution go straight to your IT Operations teams to resolve problems faster. Events are consolidated across your applications and infrastructure which helps your IT Operations teams diagnose application and infrastructure problems and prevent issues from impacting the end-user experience of your applications. How do I set up the integration between IBM Performance Management and IBM NetCool OMNIbus? You first need to have both IBM Performance Management on Cloud and IBM Netcool Omnibus configured and running. Watch the video on how to download, install and configure the Integration Agent for IBM Tivoli/Netcool OMNIbus (Windows) that is found here. Watch the video on how to download, install and configure the Integration Agent for IBM Tivoli/Netcool OMNIbus (Linux) that is found here. Or follow the steps below: 1. Sign in to your IBM Service Engage My Services. 2. Select the Package 'IBM Performance Management on Cloud Integration for (Windows or Linux) Servers'. Download the agent package to a staging directory of your choice.

8 3. Install the agent package on any system that has network connectivity to the Netcool/OMNIbus EIF probe. 4. Run the installation script: installapmaasagents.[sh bat] What value do I get by integrating IBM Performance Management and IBM SmartCloud Analytics - Log Analysis? Integrating IBM Performance Management and IBM SmartCloud Analytics - Log Analysis empowers you to quickly find application problems and the best solutions to resolve them. When you notice an error with a specific application in IBM Performance Management, you can launch a search through metrics, log files, and other information collected in context of that application to quickly find resolutions. IBM SmartCloud Analytics - Log Analysis will then launch to provide insights by analyzing error patterns in log files and will assist in resolving these errors with expert advice. How do I set up the integration between IBM Performance Management and IBM SmartCloud Analytics - Log Analysis? You first need to have both IBM Performance Management on Cloud and IBM SmartCloud Analytics - Log Analysis configured and running. If you are a user with a valid subscription, you can set up the integration by opening a customer support ticket for IBM Performance Management, supplying the following information here. 1. The IP address or Fully Qualified Domain Name for the SmartCloud Analytics - Log Analysis server instance you want to connect with IBM Performance Management 2. The Port Number for that server (default is 9987) 3. Your customer IBM Performance Management Dashboard (APM UI) link. The format for this link is: What Value do I get by integrating IBM Performance Management and IBM SmartCloud Control Desk? When IBM Performance Management detects an issue with your application, it can automatically open a ticket in IBM SmartCloud Control Desk. This gives your specialists the ability to see and fix problems in your applications before your users are affected and have time to report them. Through this integration, your help desk can spend more time solving application issues and less time answering support calls How do I set up the integration between IBM Performance Management and IBM SmartCloud Control Desk? You first need to have both IBM Performance Management on Cloud and IBM SmartCloud Control Desk on Cloud configured and running. To set up the integration, follow these three steps:

9 To set up the integration, follow these three steps: 1. If you are a user with a valid subscription, open a customer support ticket for IBM SmartCloud Control Desk on Cloud to request integration enablement here. 2. Manually configure APM on Cloud to deliver designated s to the account by navigating to Advanced Configuration and filling in a valid SCN address and an identifying subject line. 3. The IBM operations team configures IBM Control Desk on Cloud to retrieve and process s delivered to the account. How do I get historical reports for my APM on Cloud trial? Historical reports leveraging IBM's powerful Cognos based technology are available to IBM Application Performance Management customers and APM on Cloud trial users. To see the latest out of the box reports available click here. Find out more about reporting here. 1. To obtain and access your APM on Cloud trial click here: 2. Download and install 'Response Time Monitoring agent' and configure it to monitor your web applications. 3. If you are a subscriber of Performance Management on Cloud and want to enable the APM on Cloud reporting feature, please chat with an expert or submit a ticket. 4. If you are a Free Trial customer and want to enable the APM on Cloud reporting feature please contact Customer Service by phone or Let the Response Time data collect for at least 24 hours. 6. Sign in to your UI and select 'Launch To Reports' from the top right hand side corner. What steps do I take to setup a connection between my ITM and APMaaS environments (Hybrid Environment)?

10 More information on Hybrid Monitoring and the Hybrid Gateway can be found here. The Hybrid Monitoring integration between APMaaS and ITM setup involves three steps: 1. Create a managed system group in the Tivoli Enterprise Portal. This group defines the Tivoli Enterprise Monitoring Agents that you want to see in the IBM Performance Management on Cloud dashboard. 2. Install the Hybrid Gateway in your Tivoli Monitoring environment. The gateway connects to the Tivoli Enterprise Portal Server to obtain monitoring and status information. 3. In the Performance Management console configure the Hybrid Gateway. How do I work with my data in the Attribute Details also referred to as the Generic Metric Viewer? The Attribute Details tab or Generic Metric Viewer allows you to quickly and easily create custom views of your data. These views can be merely temporary or saved for reuse. More information on the Generic Metric Viewer can be found here. What Value do I get by integrating IBM Performance Management and IBM Operations Analytics - Predictive Insights? Integrating IBM Performance Management and IBM Operations Analytics - Predictive Insights empowers you to quickly find and resolve application and infrastructure problems before they become outages.

11 Predictive Insights analyzes data and learns the normal behavior of a system. It generates alarms when anomalous behavior occurs, creating a performance model to detect and forecast behavior outside of the model range. How do I set up the integration between IBM Performance Management and IBM Operations Analytics - Predictive Insights? To set up the integration, you must include Predictive Insights in your Performance Management on Cloud subscription. You can do this online or by telephone. Online: 1. On the IBM Service Engage Performance Management page, click Buy. 2. Under the appropriate Performance Management offering, IBM Monitoring on Cloud or IBM APM on Cloud, choose 'Purchase Now'. 3. Follow the instructions to purchase a new subscription or add Operations Analytics - Predictive Insights to an existing subscription. Ensure that you choose the appropriate add-on offering to match the Performance Management offering in your base subscription. 4. For 'Base Subscription IBM Monitoring on Cloud', choose the Add-On Offering 'Operations Analytics - Predictive Insights on Cloud for IBM Monitoring'. 5. For 'Base Subscription IBM Operations Analytics' - 'Predictive Insights on Cloud for IBM APM'. By Telephone: 1. On the IBM Service Engage Performance Management page, click Buy. 2. Call the number provided to speak to an IBM representative. Once you have added a Performance Management on Cloud subscription, Operations Analytics - Predictive Insights is automatically configured to collect and analyze performance metrics. You can then drill-down to view anomalies in more detail in the Application Performance Dashboard's Operations Analytics - Predictive Insights User Interface. What is IBM Website Monitoring? IBM Website Monitoring proactively tests the availability of your public Internet facing website. You record synthetic transactions for your key business transactions and schedule them to be periodically executed from points-of-presence which IBM host in key geographic locations. As such, this is a fully hosted Cloud solution that requires no installation of agents or other infrastructure in your environment - it has the best time-to-value for monitoring the availability of your critical business applications. You gain confidence that your critical business applications are being monitored for availability. How can I continue to use my existing ITCAM agents for WebSphere Message Broker, WebSphere MQ, or MS Active Directory? Is there a way to convert them for use with APM on Cloud?

12 Instructions covering this process can be found in the IBM Performance Management on Cloud Knowledge Center. Can the Agent Converter be installed on a system which already has my ITCAM agents for for WebSphere Message Broker, WebSphere MQ, or MS Active Directory installed? On the system where the agents are already installed, you can install the conversion package in the same home directory as the agents. After you install the conversion package, the agents are reconfigured automatically and the agent starts to report data to the on Cloud infrastructure. How do I use the Agent Converter for a new install of my ITCAM agents for for WebSphere Message Broker, WebSphere MQ, or MS Active Directory? When you complete an installation on a system that does not contain a previous installation, the order of the installation is not important. You can install either the converter package or the agents first. Then, you must install both the converter package and the ITCAM agents in the same home directory. Is there a way to create custom agents for use with IBM Performance Management? Yes, using the IBM Agent Builder tool an administrative user can create custom agents and customized views for the UI in order to extend monitoring coverage and integrate with third party data sources that may not currently have an IBM provided agent. More information about the IBM Agent Builder can be found in the IBM Agent Builder User Guide. What types of data can be monitored with custom agents created using the Agent Builder? The Agent Builder can be used to create custom agents that monitor three types of data: 1. Availability - Processes and service availability and command return codes 2. Windows Event Log - Specific information from the Windows Event Log 3. External Data Sources - Data from external sources such as: Windows Management Instrumentation (WMI) Windows Performance Monitor (Perfmon) Simple Network Management Protocol (SNMP) SNMP Events Hypertext Transfer Protocol (HTTP) SOAP Java Database Connectivity (JDBC) Java application programming interface (API) Internet Control Message Protocol (ICMP) ping Java Management Extensions (JMX)

13 Common Information Model (CIM), external scripts Log files Sockets Java application programming interface (API) How can I manage the JVM heap size and DB2 bufferpool? You can find the procedure in the Knowledge Center What is the difference between Performance Management on Cloud (SaaS) and Performance Management deployed on premises? They are two different deployment options for the same product. With IBM Performance Management On Cloud, we install, maintain, and upgrade your Performance Management server, while with IBM Performance Management you do this yourself in your own environment. While both products allow you to quickly find the root cause of problems, improve availability, and reduce outages, IBM Performance Management on Cloud provides much faster time to value and the piece of mind that comes with IBM taking care of upgrades, availability, and the security of your Performance Management server in our data centers. With Performance Management deployed on premises, the Performance Management server is installed in your environment and supported by your technical staff. Solutions Agile Operations Management Application Performance Management Asset Inventory Analytics Cloud Orchestration Endpoint Management Enterprise Asset Management Enterprise Asset Management Fundamentals Enterprise Mobility Management Support Trial Support Subscription Support Forums Follow Twitter About Contact Us FAQ Security Partners Terms of Use IBM Privacy

14 Facilities and Real Estate Management IBM Spectrum Control Storage Insights IT Operations Analytics IT Operations Management Service Desk Workload Automation On-Premises Solutions LinkedIn YouTube Copyright IBM Corp. 2014, All rights reserved.