How Microsoft does IT? DSI et Innovation Technologique. Séminaire Aristote Ecole Polytechnique 3 Décembre 2015 Patrice TROUSSET - Microsoft IT

Size: px

Start display at page:

Download "How Microsoft does IT? DSI et Innovation Technologique. Séminaire Aristote Ecole Polytechnique 3 Décembre 2015 Patrice TROUSSET - Microsoft IT"

Irma Robinson
6 years ago
Views:

1 How Microsoft does IT? DSI et Innovation Technologique Séminaire Aristote Ecole Polytechnique 3 Décembre 2015 Patrice TROUSSET - Microsoft IT Patrice Trousset CIO Microsoft (@ptrousse)

2 2005

3 2013

4 70%

5 Microsoft today

6 and FileShares are not sufficient and out-of-date! Smart devices Enterprise Social Presence Information Enterprise Search Real-Time & Self-Service Data Online Services & Storage Privacy & Security

7 Bring Your Own Service

8 Security, Cost Reduction, Compliance and Privacy are our Top Priorities Too much work, too little time, often reactive The Challenge of Consumerization of IT High Target for Security Attacks IT Business Alignment, Prioritization and Partnership Being Microsoft s First and Best Customer Running an Enterprise on Beta Release Software Moving from a Code Centric to a Data Centric Organization Software deployment more than once, Continuous Delivery User Experience & Self Service Model Consolidation, centralization, standardization done

9 Microsoft IT Scope and Our Workforce We are global We are multi-generational 110k+ Employees in 119 Countries Across 880+ sites with ~60k non-u.s. Employees 20% Millennials 40% Gen X ers 40% Boomers and connected 1.2M devices hit the Microsoft network 150k devices sync via Exchange Active Sync 90k Yams past 7 days 15k ios 10k Macs 12k Android 3

10 Microsoft IT Environment Employees Site locations Managed Line of Business apps Devices hit the Microsoft network Security events recorded daily LOB apps using IaaS or PaaS Managed Windows 10 systems Mailboxes on Office 365 Monthly recurring users of Power BI Sales team using CRM Online 97% SharePoint sites in the cloud Skype for Business calls/ month

Business processes Agility (DevOps) Architecture Engineering Shared

11 Cross-IT Functions Organization evolution: Microsoft IT Decentralized Business Unit IT Centralized, aligned, and standardized functions Business processes Agility (DevOps) Architecture Engineering Shared services & platforms Real-time IT Solution Mgmt. Operations

12 Culture Tech Social Enterprise is implemented 80% through organization culture and 20% through technology. - Gartner, September 2012

13 From Gartner IT Symposium Nov 2013

14 What we kept in mind to move forward? Stop doing Waterfall projects Think Apps «0 defect Continue» Ignore Mega Trends Refresh infrastructure combination (break and silo) services capabilities to be digital-readystart doing Data managementintroduce/strengthen Manage Security two speed approach IT People Mindset change & capabilities Everything starts with USER experience & DATA management

15 How we were rethinking MSIT? FROM TECH-FIRST COST EFFICIENCY LOCKED DOWN PROPRIETARY IT DICTATES DESKTOP-FIRST HEAVY SECURITY TO USER-FIRST PRODUCTIVITY EASY TO SHARE OPEN STANDARDS IT ENABLES MOBILE-FIRST TRANSPARENT SECURITY

16 9 Basic User Experiences 4 mega trend to deploy Accelerate digital work style digital & ultra-mobility Mobility Social Cloud Big Data/BI

17 50% Instant Messaging 45% Phone 5%

18 #worklikeanetwork

19 Organizational silos Disconnected employee engagement Connected enterprise Connected employee engagement Operations R&D?? HR Sales Marketing?? Service Prospects Customers Partners

19% E-Mail Reduction 22% Less Attachments

20 19% Reduction 22% Less Attachments 49% Lync Meetings 60% Active Users In Yammer

MSIT as a Startup Garage IT idea - Hackathon New World of

connected location and time will be displayed under the

21 MSIT as a Startup Garage IT idea - Hackathon New World of Work : Where are my colleagues? Flick right once to the Find People screen Find People displays the list of your favorite contacts The last connected location and time will be displayed under the contact s name if they are checked in Click on the button to see where that location is on the map marked as

22 MSIT as a Startup Garage IT idea Microsoft Approvals

23 Le Portail d Entreprise Une nouvelle façon de déployer les applications

25 External Sources (Big Data, Open Data, Social Networks)

26 LinkedIN : Patrice Trousset Twitter

114 countries. 7.9 million Lync calls each month. 90,000 Microsoft employees on Yammer. 27,000 personal devices managed with Windows Intune 11%

114 countries. 7.9 million Lync calls each month. 90,000 Microsoft employees on Yammer. 27,000 personal devices managed with Windows Intune 11% 114 countries 180,000+ users Empowering our employees with analytics to drive insights 90,000 Microsoft employees on Yammer 7.9 million Lync calls each month 9 All of Microsoft runs in the cloud 27,000