Hybrid Cloud Environment

Transcription

1 Implementing Microservices & DevOps in Hybrid Cloud Environment Navdeep Sidhu VP, Product Marketing November 3 rd, 2017 UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE 2017 Software AG. All rights reserved. For internal use only

2 THE NEED FOR SPEED Cloud Mobile Deployments Social BigData Every 11.6 seconds Blockchain IoT Bimodal DevOps $20 billion Logistics Company ~ 50 Deployments / Day Deep Learning Containers 2

3 THE NEW ARCHITECTURAL PARADIGM Microservices Containers APIs Continuous Delivery Cloud DevOps Events Software AG. All rights reserved. For internal use only

4 $13 BILLION UTILITY COMPANY MICROSERVICES JOURNEY DRIVERS Time to market Cost pressures due to volatility Mergers and Acquisitions RESULTS Ability to scale easily Agility via automation and ability to change things easily 9.12 MICROSERVICES JOURNEY Started experimenting with Microservices two years back Refactored integration backbone into a fine grained services. Related services packaged as one single independent package. Multiple independent packages are running on a common runtime container Software AG. All rights reserved. For internal use only

5 LARGE TRANSPORTATION COMPANY MICROSERVICES JOURNEY DRIVERS Increased competition Mobile channel Cost pressures RESULTS Time to market and support for iterative development DevOps team supports frequent deployment 9.12 MICROSERVICES JOURNEY Microservices are powering new B2C mobile app. Common microservices designed for logging, auditing, security etc. Implemented a new monitoring system for tracking and tracing multihop transactions. API gateway for security and analytics Software AG. All rights reserved. For internal use only

6 ARCHITECTURAL PATTERNS SOA Integration Architecture Textbook Microservices Architecture Real World Microservices Architecture Macro Service Micro Service Mini Service Consumers Consumers Consumers API API API Composition & Integration Logic M S M S M M S S based logic M S M S M M S S Package1 M S Container M logic S Package2 M S M S Container(s) Packages P P P P Container(s) Connectivity Event Bus Event Bus Integration Bus Packaged Apps Big Data Legacy SaaS Packaged Apps Big Data Legacy SaaS Packaged Apps Big Data Legacy SaaS Database Software AG. All rights reserved. For internal use only

7 REAL-WORLD MICROSERVICES ARCHITECTURE Mix of traditional integration and microservices architecture Implement microservices for common functionality like logging, auditing, analytics etc. Real-World Microservices Architecture Consumers API Independent packages (containing microservices) share the container infrastructure but can be developed by different teams Microservices can access backend applications and databases directly OR via the integration (bus) layer M S M S Package1 M S Container Integration Bus logic S Packaged Apps Big Data Legacy M Package2 Event Bus M S SaaS M S Container(s) Database Software AG. All rights reserved. For internal use only

8 GARTNER REFERENCE ARCHITECTURE FOR MICROSERVICES MAPPED TO SOFTWARE AG COMPONENTS wm API Gateway, wm API Portal Additional Components webmethods DevOps Edition (wm TestSuite) wm Microservices wm Microservices wm Microservices wm Microservices container container container container In-memory In-memory In-memory In-memory Command Central for continuous integration and continuous delivery Native support for Event Driven Architecture Universal Messaging Command Central + APAMA + wm Insight Software AG. All rights reserved. For internal use only

9 MICROSERVICES CONTAINER POWERING REACTIVE MICROSERVICES ARCHITECTURE Local dev Unit Test Build & Deploy Microservices Container Self Registering Services Pluggable Service registry support Self Healing Services Circuit Breaker Pattern Self Scaling Services Container Orchestration Continuous Delivery Consul Service registry Software AG. All rights reserved. For internal use only

10 DOCKER SUPPORT Out of the box scripts for provisioning Docker images RHEL Windows 1 Command Central can use Docker scripts provided by individual products and provision a Docker image Sample Command Central are present on Software AG Github site ( devops-cc-server ) 1 Windows Docker certification is coming in October Software AG. All rights reserved. For internal use only

11 MICROSERVICES NEED API/SERVICE CATALOG Microservices teams are smaller in size but:- More teams are building microservices Potentially could results in 100s or 1000s of microservices 1000s names in Service registry Service / API Catalogue become important Service name and definition Metadata Running instances Service dependencies Who owns it and who uses it Impact Analysis Software AG. All rights reserved. For internal use only

12 WHY DOCKER-IZE INTEGRATION SERVER? webmethods Integration Server webmethods Microservices Container Decompose the Monolith Existing Integration Logic New Integration Logic Microservic Microservices es Docker Docker Microservices Container Microservic es Container Docker Store Local Docker Registry webmethods Cloud Decompose Monolith and create smaller Docker images Microservices container is built for reactive architecture Docker images can be run On-premises or Cloud Docker Automated CI / CD Pipeline Software AG. All rights reserved. For internal use only

13 On-Premises Integration Cloud CONTAINER EDITION LIFT AND SHIFT PROCESS EC2 Container Service P1 P3 P4 P2 D1 D2 D3 3 4 Microservices S S S Intelligent Routing Layer (IRL) S S S C1 C2 C3 Docker Containers 1 2 Breakdown the monolithic integrations and package them as Docker images Support for wm IS only Easily expose wm IS ports on Docker Supports lean option for wm IS Upload Docker images to Integration Cloud repository using scripts wm IS Development P1 P2 P3 P4 Packages script 1 Docker Images P1 P2 P3 P4 D1 D2 D3 2 script 3 4 Start containers from uploaded Docker images Expose and automatically register microservice APIs (via the Intelligent Routing Layer) Manual registration support on Consul registry Software AG. All rights reserved. For internal use only

14 API LED INTEGRATION IN THE CLOUD USING MICROSERVICES TRANSPORTATION INDUSTRY CUSTOMER Expand ticketing process to enable customers to purchase tickets using mobile / web via 3rd party websites APIs for journey, fare, ticketing, scheduling hosted in the cloud. Higher level service orchestrations in the cloud. M S M S Caching 3 rd Party Websites& Apps M S webmethods Integration Cloud Cloud DB SaaS Databases and other apps still hosted Onpremises and the Cloud wm API Gateway wm Integration Agent Access to on-premises databases via API Gateway and Integration Agent (for security purposes instead of VPN) Fare Journey Database Back office Applications Software AG. All rights reserved. For internal use only

15 Key Takeaways 1. 1 MonolithFirst 1 - Start with the Monolith Determine if you really need Microservices. In many cases, fine grained service/api strategy is more than sufficient. 3 Adopt a DevOps and Continuous delivery model 4 1. Create a API Catalog for all your Microservices and APIs 5 1. Use API Gateway for protecting and orchestrating access to Microservices Software AG. All rights reserved. For internal use only

16 DUKE ENERGY: EMPOWERING DIGITAL TRANSFORMATION Orlandus Gilmore Sr. IT Manager Enterprise Systems Integration November 3, 2017 UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE 2017 Software AG. All rights reserved. For internal use only

17 DUKE ENERGY 7.5 million electric retail customers 95K square miles of service areas NC, SC, IN, OH, KY, FL 47,000 workers $121 billion total assets 150+ years of service 7.5 million electric customers 1.6 million natural gas customers Fortune 125 company Traded on NYSE as DUK Dow Jones Sustainability Index for North America 49,300 megawatts of generating capacity Software AG. All rights reserved. For internal use only

18 ENTERPRISE INFORMATION MANAGEMENT SOLUTIONS SEE STANDARD Data Reporting INTERMEDIATE Data Reporting Microsoft ADVANCED Data Visualization CENTRALIZED Data Hub BIG DATA Open Data Analytics TABULAR Cubes STORE NiFi Sqoop Ambari Oozie Jupiter Hadoop Hive Spark R Studio MOVE Real Time BATCH > 15 minutes EXPLORE Data Virtualization FIND Data Dictionary SELECT ESB / APIs View View Rochade Software AG. All rights reserved. For internal use only

19 ENTERPRISE STATISTICS Largest Informatica Environment Largest SQL Server Instance Rows of Data Moved Each Month Team Members 3 rd 10 th 3 Trillion Million Teammates Support webmethods Environments SOA Architects and webmethods Developers webmethods Transactions Each Month Software AG. All rights reserved. For internal use only

20 DIGITAL TRANSFORMATION PIVOT THE COMPANY Need a mature Digital Integration Framework (capabilities and mechanisms) will enable the business to create opportunities faster Predictive messaging Analytics - Analytics at the Edge Innovative offerings for Electronic & Gas Services - Customer Apps & Automation Reusable API s and Data service catalog Public & Private API s Guaranteed message delivery platform - Resilience and obfuscation Software AG. All rights reserved. For internal use only

21 DIGITAL IS NOT NEW WE LIVE IT EVERYDAY 15% of retail purchases are made online 51% of payments are made digitally 58% of households subscribe to online streaming services 66% of adults have smartphones 62% get news from online aggregators 72% of adults use social media 93% of millennials regularly use 80% of households have broadband 38% of media interactions are on smartphones SOURCE: OECD, Ofcom UK, ONS, Parks Associates, Payments UK, AIMIA Institute, emarketer.com, 21 Moneysupermarket.com, Google McKinsey & Company 21

22 SIGNIFICANT VALUE AT STAKE FROM DIGITAL Successful digital companies see What Digital could mean for Duke Energy 34% increase in CSAT through digital channels 75% reduction in call center calls by 2025? 40% improvement in operating income $2B in additional operating income? 2x improvement in stock performance Duke Energy to become the first $100B utility? SOURCE: McKinsey Global Institute, Design Management Institute 22

23 DIGITAL DUKE ENERGY Connected Customer Digital Channels Intelligent Operations Sensors / Ops Data Digital Home Modern Grid / Microgrid / DER Customer experience improves every two weeks Automated with Analytics Enablers Agile Culture Data Data Science Digital Worker Digital Tools Task-relevant information IT / OT Software 23

24 HOW DO WE GET THERE FROM HERE? Leadership New Way Of Thinking Business New Way To Work Digital Duke Energy Software New Way To Deliver Platforms New Capabilities 24

25 NEW WAY TO WORK Agile (SCRUM framework) People Approach Ownership Fulltime Crossfunctional Teams 25 Empowered Group of 5-9 People Clear Purpose Small Pieces of Work Frequent Delivery of SW Frequent Prioritization of Requirements Empowered people who drive immediate decisions Committed Product Owner

26 THE FUTURE OF IT Innovation Daily deployments Design sprints 100% custom build 1% Next Best Action Outage Prediction New Products & Services 15% Engagement & Differentiation Weekly/monthly deployments Small agile teams 80% custom build 9% Duke Energy Website Customer Mobile App Products & Services Proactive Comm 35% Change Agile Systems of Record Quarterly deployments Hybrid cloud scale 20% custom build 90% Workday Maximo CIS DATA OMS Salesforce PeopleSoft 50%

27 3 YEAR MODERN ARCHITECTURE PROJECT OBJECTIVE Taking an API or else approach Designing new solutions that are cloud native Utilizing microservices, containers, and open source Streamline processes and governance Build enterprise APIs, cloud applications, and web services Further build out of the Enterprise Service Bus Implementing new or enhanced development and delivery tools Using hybrid cloud infrastructure and platform as a service Reskilling our delivery, support, and operations staff Software AG. All rights reserved. For internal use only

28 PROJECT TEAMS SCRUM OF SCRUMS Cloud Services On-prem, Hybrid, Cloud webmethods Tools Active Active, Optimize, TestSuite, Terracotta Modern Architecture and Governance Glossary, Architecture, Roadmap, Design patterns API Buildout Management, Catalog, APIs ESB Buildout Enterprise Services Software AG. All rights reserved. For internal use only

29 WEBMETHODS: ADDING RESILIENCE AND SCALE PROJECTS, INTERRUPTIONS, AND STORM OUTAGES Monitoring Optimize for Infrastructure Resilience Active-Active across Data Centers Performance / Testing Test Suite Deployment DevOps Resilience and Performance Terracotta In Memory Data Store Contract management Hardware Refresh Driving toward a low latency always up architecture! Software AG. All rights reserved. For internal use only

30 WEBMETHODS IMPLEMENTATION AGILE IN ACTION 2017 Q3 Command Central Optimize Terracotta Big- Memory Dev OPS 2017 Q4 Piedmont on 9.12 Active-Active Test Suite 2018 Upgrade Duke to 9.12 (or 10.x?) Migrate the rest of Piedmont to 9.12 Cloudstreams Software AG. All rights reserved. For internal use only

31 SIGNIFICANT CHALLENGES Philosophy change Have always done things a certain way Build vs. Buy Replacing legacy systems using newer technology e.g. moving away our IMA/ODS into in-memory data stores Emphasis on open source webmethods how do we upgrade faster? Leveraging Universal Messaging for IoT, etc Software AG. All rights reserved. For internal use only

32 Logging / Monitoring / Alerts / Telemetry Governance Security FUTURE STATE ARCHITECTURE IoT Kiosk Web Portal Cross-channel Campaign f Social Mobile Retailer Analytics API Management Data Transfer (Streaming / sftp, etc.) Federation of Services Service Registry Integration Services (ESB, Messaging Service, etc.) Data Optimization System of Record System of Record Application Logic sync System of Record Application DB s ETL Data Store System of Reference Software AG. All rights reserved. For internal use only

33 USE CASES CURRENT SERVICES Enterprise Web Services Customer power on/off Ping the meter List of available products for sale Search/create work orders Customer account information Intended & Unintended Use Cases Next Best Action Customer Mobile App IVR reactive automation Vegetation Management Many more Software AG. All rights reserved. For internal use only

34 REUSE ANALYTICS DECISIONING FRAMEWORK Get Transform Learn & Score Scale Creating Repeatable Decisioning Raw Data Next Best Action Customer App Other Apps Raw Data Streaming Data API API API API API API API API API PaaS Store Transform In- Memory IaaS Software AG. All rights reserved. For internal use only

35 BENEFITS AVOIDED COSTS Better storm response and monitoring O&M containment Reusable APIs Reusable Services Interface standardization More business innovation Shorter solution delivery times More reliable, better performing systems with less down time React faster to our internal and/or external customers needs Software AG. All rights reserved. For internal use only

36 Building a Successful API Program David Overos, Senior Director webmethods Product Marketing, Software AG November 3, 2017 UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE 2017 Software AG. All rights reserved. For internal use only

37 BUILDING A SUCCESSFUL API PROGRAM 1.Goals 2.People 3.Awareness 4.Monetization 5.Technology Software AG. All rights reserved. For internal use only

38 DEFINE YOUR BUSINESS GOALS Align your API Program to Business Objectives Where is the value? Improved customer satisfaction New revenue channels Increased visibility Build Business Support for your API Program Identify your business champion Tie the program to your champion's objectives Use non-technical language to promote the program Treat your APIs like Products Define the problem you are solving Define your solution and the benefits your API program will provide Software AG. All rights reserved. For internal use only

39 API MANAGEMENT SAMPLE INDUSTRY USE CASES Banking: PSD2 / Open Bank Retail: Omni Channel Utilities: Customer Experience Support international standards (PSD2) Provide Accurate and Timely Data Differentiate vs Commoditization Enable Data as a Service Consistent Customer Touchpoints Improve Customer Satisfaction Enable Regulatory Compliance Enable New Business Channels Customer Loyalty Software AG. All rights reserved.

40 PEOPLE 2017 Software AG. All rights reserved. For internal use only

41 THE API MANAGEMENT VALUE CHAIN AND THE PEOPLE WHO PARTICIPATE IN IT API Team:- 1.How to develop APIs 2.How to secure APIs 3.How to govern APIs 4.How to consume APIs 5.How to document APIs 6.Scale and Performance App Developer:- 1.How to discover APIs 2.How to test APIs 3.Usage Analytics 4.Collaboration Backend Applications API team API Developer / APIs App Developer Apps User API Product Mgr. API Product Mgr.:- 1.How to build the right APIs 2.How to monetize APIs 3.How to onboard developers Software AG. All rights reserved. For internal use only

42 API PROGRAM PERSONAS BUILDING YOUR TEAM API Developers Role Producers Create APIs Create Services behind APIs Software AG. All rights reserved. For internal use only API Product Manager Obtain visibility into usage patterns Manage API Roadmap Prepare for API Monetization Enhances developer UX By 2019, 50% of organizations that provide public APIs will establish the role of API product manager. Leading analyst firm APP Developers Role Consumers Build apps or solutions using APIs

43 AWARENESS 2017 Software AG. All rights reserved. For internal use only

44 API ECOSYSTEM DEFINITION AN ECOSYSTEM CONNECTED BY APIs WHERE THE CONSTITUENTS SHARE INFORMATION, DATA AND SERVICES TO UNLOCK VALUE WHAT MAY HAPPEN ON THIS JOURNEY? You may work with Partners you have not worked with before You may realize value that you have not thought of before You may attract customers from segments you never had before Software AG. All rights reserved. For internal use only

45 ECOSYSTEMS ARE HERE TO STAY KEY COMPONENT OF THE DIGITAL PLATFORM An API ecosystem can increase sales by 50% "We are seeing a trend where a person who uses another app with Evernote is 50% more likely to move on to our premium (paid) service." Chris Traganos Head of Developer Outreach Evernote Software AG. All rights reserved. For internal use only

46 API ECOSYSTEMS AND THE DIGITAL ECONOMY TURNING YOUR BUSINESS INTO A PLATFORM APIs are the enabler for turning a business or organization into a Platform Platform needs an Ecosystem to thrive, grow and become a viable business stream Analytics Providers Industry Experts Add capabilities via Ecosystem using Developers and Partners to extend the Ecosystem App Developers IoT Partners CORE Business Platform Overseas Partners Hardware Suppliers Increase stickiness as Customers are less likely to leave an Ecosystem Software AG. All rights reserved. For internal use only

47 HOW TO BUILD AN API ECOSYSTEM 5 STEP PROCESS Think Outside In Define your value chain Define the Business Model 4 Define Organization and Roles 5 Grow and Maintain the Ecosystem Software AG. All rights reserved. For internal use only

48 INCREASING PARTICIPATION IN THE ECOSYSTEM HACKATHONS Hackathons can help jumpstart and grow your Ecosystem Generate publicity amongst developers Change internal culture and foster innovation Attract and retain talent Bring top performers to the front Encourage and train new Partners But Define objectives first Gather feedback continuously Software AG. All rights reserved. For internal use only

49 MONETIZATION 2017 Software AG. All rights reserved. For internal use only

50 THE API ECONOMY HOW API PROGRAMS GENERATE VALUE New and innovative business models Based on secure access of functionality and data To an ecosystem of developers and the users of the apps they build Through an API (application programming interface) Or simply: Exchanging your unique data and services for value in the form of Revenue Users Partners Visibility Software AG. All rights reserved.

51 MONETIZING THE ECOSYSTEM POPULAR PRICING MODELS FREEMIUM SUBSCRIPTION PAY-PER-USE PAY-PER-TRANSACTION REVENUE SHARE END USER PAYS PAY FOR AD FREE CONTENT PAY FOR ENHANCED SERVICE Free for some usage, tiered pricing Monthly subscription for APIs Pay per API call or MB of data used One transaction spanning several APIs Revenue split - consumer, provider & developer Developer does not pay APIs are supported by Ads, no Ads if user pays Basic API is free but enhanced is available at a cost Software AG. All rights reserved. For internal use only

52 API MONETIZATION POWER API ECOSYSTEMS API packages and plans Define different SLAs and support levels per package Developers can sign up for plans from API Portal Software AG. All rights reserved.

53 TECHNOLOGY 2017 Software AG. All rights reserved. For internal use only

54 THE API MANAGEMENT VALUE CHAIN API Team:- 1.How to develop APIs 2.How to secure APIs 3.How to govern APIs 4.How to consume APIs 5.How to document APIs 6.Scale and Performance App Developer:- 1.How to discover APIs 2.How to test APIs 3.Usage Analytics 4.Collaboration Backend Applications API team API Developer / APIs App Developer Apps User API Product Mgr. API Product Mgr.:- 1.How to build the right APIs 2.How to monetize APIs 3.How to onboard developers Software AG. All rights reserved. For internal use only

55 API MANAGEMENT TECHNOLOGY REQUIREMENTS Internet Backend Systems Developers & Partners Portal Catalog Data API Interaction Points Apps & Logic 55

56 API MANAGEMENT TECHNOLOGY REQUIREMENTS Internet Backend Systems Catalog Data Users API Interaction Points Gateway Apps & Logic 56

57 API MANAGEMENT TECHNOLOGY REQUIREMENTS Internet Backend Systems What You Need Documentation Testing Developers & Partners Portal Catalog Analytics Collaboration Monetization Data Security API Governance API Development Users API Interaction Points Gateway Apps & Logic Consumption Mgmt 57

58 WEBMETHODS API MANAGEMENT PLATFORM API Portal API Gateway API Catalog API Consumption Promote APIs Document usage Enable registration Community and collaboration Testing Build Ecosystem Protect your APIs from unregistered usage Protect your backend systems from malicious attacks Monitor and track usage for monetization and product improvement Define your APIs Discover existing API assets Manage lifecycles Apply runtime governance policies Track dependencies Consume SaaS / PaaS APIs Out of box connectors to SaaS apps Apply runtime governance policies Track API consumption for compliance Software AG. All rights reserved.

59 WEBMETHODS API PORTAL API Portal for Developer Engagement Self-service portal for developers and B2B partners for registering or discovering APIs Analytics (API and Portal utilization) Test interfaces for SOAP & REST APIs Documentation - Based on metadata from API Catalog Social collaboration Software AG. All rights reserved. For internal use only

60 WEBMETHODS API GATEWAY API MANAGEMENT UNIFIED API GATEWAY Single gateway merging Enterprise Gateway and Mediator capabilities Modern web interface to manage APIs, policies, consumer applications, and administrative activities Simplified architecture no dependency on CentraSite Informative dashboards for API analytics Developer engagement APIs can be published to API Portal Software AG. All rights reserved. For internal use only

61 COMPREHENSIVE API SECURITY API Security XML and JSON Threat Protection support Reverse Invoke support OAuth and OpenID Connect PingID and Okta support WS-Security X.509 and Kerberos HTTP basic and digest support JWT, SAML support Denial of Service protection Software AG. All rights reserved.

62 BUILDING A SUCCESSFUL API PROGRAM TAKEAWAYS 1.Goals Define business objectives early 2.People Staff to build API product offerings 3.Awareness Grow your ecosystem 4.Monetization Define value from the start 5.Technology Select the right partner Software AG. All rights reserved. For internal use only

63 WEBMETHODS DYNAMIC APPS Ann Marie Bond Sr. Manager, Product Management Sami Morcos Chief Solutions Architect November 3, 2017 UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE 2017 Software AG. All rights reserved. For internal use only

64 AGENDA 2 TOPICS Dynamic Apps A better way to build aps for the future Demo Loan Application Case Management using Dynamic Apps RPA what, when and why? Software AG. All rights reserved. For internal use only

65 WHAT ARE DYNAMIC APPS? QUICK ENOUGH TO MEET BUSINESS NEEDS Assemble Quickly start using out-of-the-box user interfaces Optimize Execute Rapidly create prototypes using low-code development Monitor Create enterprise-grade apps and implement changes easily Software AG. All rights reserved. For internal use only

66 SUPPORT DIFFERENT DEVELOPMENT APPROACHES AND LEVERAGE SYNERGIES BETWEEN THEM Systems of record (move slow) Innovation and differentiation (fast) Known requirements Stable infrastructure Shifting requirements Stable system or record Services and APIs Experimental prototypes Subject matter expert IT Developer Traditional, systematic application development Proven Prototypes Agile application development Programming DevOps Methodologies Configuration IT Developer IT Driven Low-Code Software AG. All rights reserved.

67 SUPPORT DIVERSE WORK PATTERNS WITH ONE PLATFORM PROCESS AUTOMATION WORKFLOW APPS DYNAMIC CASE APPS EXAMPLE: ORDER TO CASH EXAMPLE: REVIEW & APPROVALS EXAMPLE: COMPLAINTS MANAGEMENT Structured Dynamic Software AG. All rights reserved.

68 MONITOR AND MANAGE WITH PREDICTIVE ANALYTICS PREDICTIVE, ACTIONABLE ANALYTICS ANALYTICS ALERTS PREDICTIONS ACTIONS MONITOR DECIDE ACT Software AG. All rights reserved. For internal use only

69 NO APP IS A SILO INTEGRATE WITH ECOSYSTEM OF LEGACY APPS, DATA AND THINGS Easy-to-use tools: configure vs code CONNECT your ecosystem Access and visibility from anywhere Partners Cloud/ (web) Apps Packaged Applications Reuse your existing investments Databases Mainframes Application Servers Secure connectivity between cloud and on-premises Things Software AG. All rights reserved. For internal use only

70 DYNAMIC APPS EASILY DEVELOP AND RUN PROCESS AND CASE APPS Structured Dynamic Apps Dynamic DEVELOPMENT CHANNELS IT-Driven Visual Forms Coded App Logic Services & Events API Enabled Web Mobile IoT Social Low-Code ORCHESTRATION ANALYTICS Standardized Process Tasks Rules Case Discovery Operational Predictive Differentiating Software AG. All rights reserved.

71 DEVELOP BUSINESS APPS BY CONFIGURING AND CODING (LOW- AND HIGH-CODE) Software AG. All rights reserved.

72 ORCHESTRATE YOUR BUSINESS PROCESSES, CASES, TASKS, RULES Software AG. All rights reserved.

73 ANALYZE, EXPLORE, MANAGE WITH ACTIONABLE REAL-TIME ANALYTICS Software AG. All rights reserved.

74 LEVERAGE MOBILITY FROM OUT-OF-THE-BOX TO FULLY CUSTOMIZED EXPERIENCE READY-TO-USE APP + BUILD YOUR OWN APPS Mobile Business Console Build your own task driven apps to leverage full potential of mobile apps and devices Software AG. All rights reserved. For internal use only.

75 DYNAMIC APPS PLATFORM FOR BETTER CUSTOMER EXPERIENCE AND EFFICIENCY IMPROVE CUSTOMER EXPERIENCE Create applications to better engage with your customers Simplify and speed up your customer facing processes to get them onboard faster and provide better service INCREASE OPERATIONAL EFFICIENCY Effectively support any work scenario from fully automated to dynamic work with one platform Reduce manual tasks that are time consuming, error prone and costly Consistently apply business rules and processes INCREASE AGILITY AND FOSTER INNOVATION Quickly respond to changing business requirements and technology trends Enable business users to easily change forms, rules and workflows IMPROVE VISIBILITY AND QUALITY Get real-time visibility into your processes Take action based on real-time analytics to manage exceptions before they impact your customers Continuously optimize your processes Software AG. All rights reserved.

76 DYNAMIC APPLICATION PLATFORM ARCHITECTURE SaaS Things Social Mobile PaaS Task & Case PROCESS / CASE WORKER AI & Prediction BUSINESS ANALYST Robotic Process DEVELOPER DEVELOPER Integration & API Management Partners Cloud/ (web) Apps Packaged Applications Databases Big Data Application Servers Software AG. All rights reserved. For internal use only

77 INTEGRATION ORCHESTRATION WORK DYNAMIC APPS INTEGRATED RPA, PROCESS AND CASE MANAGEMENT LOW-CODE DEVELOPMENT AND PROGRAMMING Virtual workforce Hybrid workforce Human workforce WORK AUTOMATION AND COORDINATION DYNAMIC PROCESS ORCHESTRATION Start Task/Case Task/Case End PREDICTIVE, CLOSED-LOOP ANALYTICS MARKET LEADING INTEGRATION CAPABILITIES Service Service Service Service BACKENDS Adapter Adapter Adapter Adapter SAP CRM DATABASES WEB SHOP Software AG. All rights reserved. For internal use only

78 SOFTWARE AG RANKED AS A LEADER DIGITAL PROCESS AUTOMATION SOFTWARE (FORMERLY BPM PLATFORMS FOR DIGITAL BUSINESS ) {Software AG}, a longtime player in the traditional BPM space, with its webmethods BPMS offers strong support for dynamic case management, integrated RPA {Robotic Process Automation}, extensive document support, and process modeling. Source: The Forrester Wave : Digital Process Automation Software, Q3 2017, Forrester Research, Inc., July 5, 2017 The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change Software AG. All rights reserved. For internal use only

79 ROBOTIC PROCESS AUTOMATION (RPA) NEW WAVE OF WORK AUTOMATION WHAT? Automation of user interactions with UI Automation of clerical, repetitive tasks Complementary to BPMS WHY? Cost savings less human work needed Productivity higher task volumes EXAMPLE: Customer service & support desk Software AG. All rights reserved. For internal use only

80 RPA PATTERNS LEVELS OF RPA RPA s Cognitive Macros Basic Automation Single macro automation Pre defined connectors into applications Workflow Structured rules Works across any desktop or web based application without connectors: Data access & integration Rules-based Structured data No decision making Pattern based Pattern recognition Works with unstructured data Limited decision making based on information AI based / Cognitive Statistical learning Natural Language Processing Multi data source inputs Task Bots Data entry automation Structured data Software AG. All rights reserved. For internal use only Action Framework Meta layer System to system automation Intelligent Bots Cognitive learning Leverage unstructured data Adaptive

81 RPA AND BPMS CO-EXIST HOW THESE TWO WORLDS COME TOGETHER Departmental Analysts NO CODE Single RPA application automation Robotic Automation is principally aimed at clerical staff replacement as opposed to clerical staff acceleration as with BMPS SDLC Analyze Design/ Code Develop Test Prod Transformation Lifecycle BPMS Lifecycle Dev QA Architect API Manager Administrator BPMS aims at improving IT architecture to allow greater flexibility in automation and process management capability Software AG. All rights reserved. For internal use only

82 SMART RAPID APPLICATION DEVELOPMENT PLATFORM AI + TRADITIONAL PROCESS = BETTER CUSTOMER EXPERIENCE PREDICTIVE MODELS AND RULES WEBMETHODS Dynamic Apps NLP AND CHATBOTS smart assistants DEVELOPMENT CHANNELS INTELLIGENT DECISIONS ORCHESTRATION ANALYTICS ROBOTIC PROCESS AUTOMATION work assistants to remove repetitive work MODEL DEPLOY EXECUTE Show value early and often Things DYNAMIC AND IN PROCESS CHANGES UNIVERSAL CONNECTIVITY IoT Backends Software AG. All rights reserved. For internal use only

83 INNOVATIONS AND ROADMAP Navdeep Sidhu VP, Product Marketing DIGITAL TRANSFORMATION #WITHOUTCOMPROMISE UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE 2017 Software AG. All rights reserved.

84 WEBMETHODS INTEGRATION PLATFORM Partners SaaS Things Social Mobile PaaS API Gateway Cloud Integration Application Integration Mobile Integration B2B Integration API Management File Integration Big Data Integration Process Integration IoT Integration Data Integration In-Memory Enabled Integration Platform Digital Applications Core ERP Legacy Big Data BI 85

85 WEBMETHODS INTEGRATION CLOUD Browser- Based UI Bulk SOAP Monitoring Cloud and Hybrid Connectivity SFDC Recipes Orchestration Guided Development 86

86 HYBRID INTEGRATION BI-MODAL CAPABILITIES Citizen Integrators Needs maximum agility Needs option to expand to enterprise class Ad-hoc Developers Shadow IT (LOB IT) Agile execution of LOB projects Power users Bring your own code (Lift and Shift) Packaged as microservices Citizen Integrator Ad-hoc Developer IT Specialist HYBRID INTEGRATION HYBRID INTEGRATION Mode 2 Mode 1 87

87 2017 RELEASES WEBMETHODS 10.0 &

88 INTEGRATION CLOUD 2017 RELEASE HIGHLIGHTS REST Connector 100+ Recipes 50+ Connectors 89

89 INTEGRATION CLOUD 2017 RELEASE DETAILS INTEGRATION CLOUD PARTNER CLOUD APP CLOUD INFRASTRUCTURE Container Edition (Lift & Shift) enhancements UM in the Cloud Flows/Blocks integration S3/EBS config/log support SOAP Connector enhancements UX enhancements for Blocks UI B2B Invoice Processing Template for AgileApps Mobile friendly responsive design Flexible Processing Transaction Visibility Hybrid Mode Deployment Enhanced Operations dashboard with re-submit capabilities and execution alerts Updated Integration Cloud scheduler Trust Site for uptime visibility and maintenance schedules 90

90 MICROSERVICES CONTAINER DRIVING REACTIVE ARCHITECTURES Self Registering Self Healing Self Scaling Continuous Delivery Local Dev Unit Test Build & Deploy Pluggable Service Registry Circuit Breaker Pattern Container Orchestration End-to-end DevOps 91

91 INTEGRATION SERVER 2017 RELEASE HIGHLIGHTS Swagger First REST v2 REST API Descriptor 92

92 INTEGRATION PLATFORM 2017 RELEASE DETAILS INTEGRATION SERVER UNIVERSAL MESSAGING COMMAND CENTRAL & DEVOPS JSON Schema validation JWT based authentication JSON API support OAuth token introspection and revocation Okta and Ping Identity support Event driven APIs using websockets Mapping as a 1st class citizen Performance & Scale Migration utility for Broker gateway config to UM joins MQTT enhancements Basic and advanced config options in Command Central Publish pause New serial durable Shared durables for C# client API Asset deployment via CLI Dev support tools for automation Stacks and Layers UI More config for IS (triggers), UM (zones, user groups) and adapters HTTPS and automation support for unit test framework Partial code coverage of Flow Services 93

93 INTEGRATION PLATFORM 2017 RELEASE DETAILS ADAPTERS ONEDATA ACTIVE TRANSFER Terracotta DB Adapter HDFS & HBASE Adapter Enhancements Enhanced Content Adapters CloudStreams multi-operation and multi-object support Updated EDI Module: Transaction set metadata Embedded EANCOM signature Data Steward UI additions Consolidated hierarchy management view Enhanced application wide search XSS protection for hooks and SSO via SAML Access Hadoop data via Hive Swagger for data APIs JSON schema support HTTP based outbound transfers Support for SMB protocol Virus scanning in DMZ Support for Deployer Encryption/Decryption for VFS Usability enhancements 94

94 2018 ROADMAP This presentation contains forward-looking statements on product development that do not constitute commitments or guarantees of future deliverables. The roadmap is subject to change and Software AG does not guarantee the delivery of these features. 95

95 INTEGRATION PLATFORM 2018 ROADMAP INTEGRATION CLOUD INTEGRATION SERVER MDM & MFT Design in cloud and deploy on-premise Adapter development in Cloud Pub/Sub messaging and queue mgt/monitoring B2B Cloud (TN, EDI and partner management) Intelligent mapping Light weight policies for microservices container Kubernetes and OpenShift support Additional MS patterns Updated layout view in Designer Blockchain nodes Intelligent integration Cloud foundations for MDM Full data object support in data steward UI Agent driven transfers for MFT Push & pull files with cloud storage File sharing for web clients 96

96 WEBMETHODS API MANAGEMENT PLATFORM API Portal API Gateway API Catalog API Consumption Promote APIs Document usage Enable registration Community and collaboration Testing Protect your APIs from unregistered usage Protect your backend systems from malicious attacks Monitor and track usage for monetization and product improvement Define your APIs Discover existing API assets Manage lifecycles Apply runtime governance policies Track dependencies Consume SaaS / PaaS APIs Out of box connectors to SaaS apps Apply runtime governance policies Track API consumption for compliance 97

97 API MANAGEMENT 98

98 WEBMETHODS API GATEWAY KEY CAPABILITIES API GATEWAY Single gateway deployable in DMZ or secure network Simplified architecture Create and manage APIs Advanced API editing Smart policy management Un-intrusive security & advanced threat protection API monetization & analytics Developer engagement and integration with API Portal 99

99 WEBMETHODS API PORTAL KEY CAPABILITIES API PORTAL Stand-alone developer portal for showcasing APIs Fully customizable to incorporate customer specific branding and colors Configurable API gallery Metadata driven API details and documentation Collaboration & Analytics API plans & packages Integration with CentraSite for API governance 100

100 2017 RELEASES WEBMETHODS 10.0 &

101 API MANAGEMENT PLATFORM 2017 RELEASE HIGHLIGHTS API Gateway as a Service (within Integration Cloud) API Management as a Service (SSO between Portal & Gateway) Enhanced security policies for OAuth2, SAML, Kerberos, OpenID and JWT XML and JSON threat protection filters 3rd party OAuth2 provider support with Okta & Ping Identity Enhanced API dashboards Portal customization enhancements API Packages & Plans 102

102 API MANAGEMENT PLATFORM 2017 RELEASE DETAILS API GATEWAY API PORTAL PLATFORM API scoping with resource level policy enforcement Websocket support & API key protection Role based access and approvals Usage based API licensing options API mocking Generate 50+ client SDK for APIs Publish versioned APIs from CentraSite API try-out enhancements API editing Basic lifecycle controls App Marketplace Migration utility for API Gateway from Mediator & Enterprise Gateway Staging support (via Deployer) and backup/restore capabilities Docker support CentraSite and API Gateway integration to sync up policies CentraSite business UI enhancements 103

103 2018 ROADMAP This presentation contains forward-looking statements on product development that do not constitute commitments or guarantees of future deliverables. The roadmap is subject to change and Software AG does not guarantee the delivery of these features. 104

104 API MANAGEMENT PLATFORM 2018 ROADMAP API GATEWAY API PORTAL CLOUD & PLATFORM Micro gateway for node.js Gateway federation Microservices patterns Runtime service registry support Security recipes API design & documentation Light weight lifecycle management API product management enhancements Tighter API & Integration Cloud integration Support for hybrid use cases Event driven APIs Unified user management AI integration using Zementis 105

105 DYNAMIC APPS FOR PROCESS AUTOMATION 106

106 DYNAMIC APPS PLATFORM BPM FOR DIGITAL BUSINESS Dynamic Apps is the APPLICATION ASSEMBLY PLATFORM for ORGANIZATIONS executing DIGITAL BUSINESS strategy 107

107 INTEGRATION ORCHESTRATION WORK MANAGEMENT DYNAMIC APPS PLATFORM INTEGRATED PROCESS, CASE & ROBOTIC AUTOMATION LOW-CODE DEVELOPMENT Virtual workforce Hybrid workforce Human workforce WORK AUTOMATION DYNAMIC PROCESS ORCHESTRATION Start Task/Case Task/Case End PREDICTIVE, CLOSED-LOOP ANALYTICS MARKET LEADING INTEGRATION API Service Service API DATA SOURCES Adapter Adapter Adapter Connector ERP CRM DATABASES CLOUD 108

108 2017 RELEASES WEBMETHODS 10.0 &

109 DYNAMIC BUSINESS ORCHESTRATOR 2017 RELEASE LAUNCH Built-in analytics Notifications 2. See the preview of the process to inject Stages 1. Inject another process at any step Dynamic Runtime Dynamic injection Integrated with case management Universal notifications Free Business form text search Monitoring UI Intuitive and OpenUI customizable Gadget framework user control Responsive actions web UI DYNAMIC BUSINESS ORCHESTRATOR Design simplicity API based design Improved BPMN2 semantics Faster, dynamic runtime Dynamic step and process injection Pause & fast forward a running instance Clustered and reduced overhead Advanced Visibility Monitoring with integrated process analytics Free form text search 110

110 ROBOTIC PROCESS AUTOMATION 2017 RELEASE LAUNCH ATTENDED MODE UNATTENDED MODE Robots ASSIST human workforce Robots live on users` DESKTOP Worker can execute the robot to complete particular tasks Robots REPLACE human workforce Robots run on the SERVER without supervision Human intervention only in case of exceptions 111

111 DYNAMIC APPS PLATFORM 2017 RELEASE HIGHLIGHTS Import AgileApps forms into OpenUI for customization and extensions Host as a Business Console (BC) Gadget and view in Mobile Business Console Viewing decision tables in Business Console Edit in effect dates for decision tables in Designer Predictive Rules integrating with Zementis 112

112 DYNAMIC APPS PLATFORM 2017 RELEASE HIGHLIGHTS Scheduled delegations from Business Console View app spaces and gadgets in MBC Mobile Designer Wysiwyg UI creation with New Outline view New Asset Management including icon catalog (~2000 icons) 113

113 MOBILE BUSINESS CONSOLE 2017 RELEASE HIGHLIGHTS Case Support Offline Tasks & Notifications 114

114 DYNAMIC APPS 2017 RELEASE DETAILS UNIFICATION & SMART APPS OPTIMIZE AGILE APPS Build form based gadgets by dragging/dropping REST descriptors and Swagger definitions to generate UI Task search in Business Console via Elastic Search Chatbots in activity streams (samples in Tech Communities) Modularized MWS as authentication or portal server Analytics for Process Engine and DBO processes side by side Current number of events available in KPI alert notification Flexible configuration in alerts JVM-based KPIs using JMX Command Central template for Infra DC Hybrid mobile app New business rule event types for changes in team membership Digital signatures on outgoing s Configurable Task ownership Data mapper to map case object to IS documents Security enhancements and stability improvements for cloud infrastructure 115

115 2018 ROADMAP This presentation contains forward-looking statements on product development that do not constitute commitments or guarantees of future deliverables. The roadmap is subject to change and Software AG does not guarantee the delivery of these features. 116

116 DYNAMIC APPS 2018 ROADMAP DYNAMIC APPS RULES & ANALYTICS PLATFORM Dynamic Apps Studio with Web based Design Dynamic Process Patterns OpenUI Gadgets on AgileApps Smart Assistants (NLP & Chatbots) Predictive Rules & Intelligent Decisions Dynamic Business Monitoring Next Gen Analyst Oriented Monitoring UI Built-in personalized analytics Unified runtimes (DBO, Case and Task engines in-process with IS) Bi-directional communication between DBO and Case Unified admin & deployment Cloud/Hybrid model deployment 117

117 WATCH THE RECORDED 2017 PRODUCT RELEASE A SOFTWARE AG VIRTUAL CONFERENCE EURO PE: Tuesda y, Berlin AMER ICAS: Wedne sday, October 25 th October October 10:00 am 17th 18 th JST 10:00 1:00 Tokyo am CET pm EST DIGITAL TRANSFORMATION New #WITHOUTCOMPROMISE York ASIA- PACIFIC: Wednesday, UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE 2017 Software AG. All rights reserved.

118 Software AG. All rights reserved. For internal use only