Best Practices on AMI Implementation and Operations for Improving Efficiency

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1 Best Practices on AMI Implementation and Operations for Improving Efficiency Presented by: Leidos Steven M. Root November 5th 6 th, 2015

2 Beyond Just Reading the Meter: Leveraging Advanced Metering Infrastructure (AMI) Data - Customer Services Reps / Management > On-demand reads > Discussion of usage based on days, weeks, months or annually > Identify when problems or over/under-use began > Proactive capabilities based on setting usage parameters > Locating problems faster > Improved visual information for CSRs > Outage reporting near real-time > Access to GIS OAM, which can be high or lower cost, depending on how the AMI platform is deployed 2

3 Beyond Just Reading the Meter: Leveraging Advanced Metering Infrastructure (AMI) Data Distribution/Transmission Operations > Every meter/device is a sensor leverage the technology to the fullest > Leveraging GIS/AMI capabilities > Building the network model > Mashing of AMI data/system visualization > Identifying over-/under-voltage transformers > Considering voltage optimization potential > Identifying fault areas proactively > Historical tracking of system issues > Reviewing past outage information to prepare for future crises 3

4 Key Areas Impacted by AMI 4

5 Business Process: More Than Just Technology Partner to define and understand business and operational processes. Partner to insure business process integration to maximize the value of your investment Defined: Electric, water, gas Integrated: AMI solutions are built on these processes Adaptable: Processes can be adapted to the specific scope and mission of each client Evolving: Best-practice business processes are constantly growing in new areas 5

6 Key Components to a Successful AMI Project 6

7 Components & Costs Often Overlooked 7

8 Comparison with Types of AMI Deployments Features Traditional Own/Operate Software as a Service (Hosted) Contract Prime Utility Utility Leidos Project Management Utility Utility Leidos Fully Managed Service Meter Warranty 1 year 1 year Full Term Business Case Workshop Internal or paid for with consultant - Extra Utility conducted Included Business Process Change Limited execution - OJBPC Utility conducted - OJBPC Leidos Provided Advanced Analytics Limited via contractor or consultant Extra Limited via contractor or consultant Extra Included Operational Support Internal or via calls with separate vendors - Extra Internal or via calls with separate vendors. End-to-End Proactive Support Field Systems Utility troubleshooting Utility troubleshooting Utility Hands and Eyes SLAs N/A N/A End-to-End Business SLAs Price $$$$+ $$ + $$ $$$ 8

9 Evolution - Metering 9

10 Evolution - Metering Non-Automated Read 10

11 Evolution - Metering Manual Read 11

12 Evolution - Metering AMR Read Drive-by 12

13 Evolution - Metering AMI System Full 2 Way 13

14 Evolution - Metering 2,880 Monthly Reads

15 What are your plans for all the data? 15

16 Evolution - Customers Pay In Person Better Bills Remote Customers Informative AMI 16

17 Maximize Benefits > Speed to Deployment > Plan for Process Change > Plan for Data usage > Plan for Customer Engagement > Leverage New and Innovative ways to Analyze Data > Plan for significant Data Storage > Plan for Security 17

18 Demonstration / Overview

19 Best Practices > Analyze - your current operational costs vs. future operational costs with additional technologies Business Case > Act history shows us that everything eventually costs more down the road AMI is an advancement everyone will move to AMI > Leverage use the currently known capabilities and build on them. We will only learn more as all utilities move forward > Baseline - data and M&V / Scorecard data if you don t inspect what you planned then your results will be less than expected > Data it is all about the data, how you use it, how you secure it, how you store it, how you show it 19

20 Key Wisdoms from FMEA Conference > The least expensive choice isn t always the best choice Barry Moline > Be the right person at the right place at the right time Col. Morganthaler > Act but do something > Find new ways to analyze the data and empower your consumers Nick Taylor and OUC > If it will save you money, and if it pays for itself in a short period of time why aren t you moving forward? > Measure it Plan it Verify it 20

21 Poll Does your utility have capabilities beyond reading meters and reporting from your AMI system? 5 Yes, I can t believe the wealth of information we can use, as well as our customers! 4 Yes, we do more than read meters and review reports we re fairly pleased 3 We have AMI, and we use the data for our billing system, but the rest sits in our database 2 I m not sure if we have AMI, but we often have to re-read many meters every month 1 We don t have AMI but this sounds interesting 21

22 Poll Do your customers like their ability to see their energy usage? 5 Yes, they love it and our customer relationships have improved greatly! 4 Yes, our customers get more data than before, but they don t understand what they are seeing 3 We have a project to put in a Customer web page for them to login to their bill and see their usage but that is scheduled down the road 2 I don t believe that our customers can access their usage and information via a website 1 We provide the customer information on their bill 22

23 Point of Contact Steve Root VICE PRESIDENT, SMART GRID / SGS Leidos, Inc Mobile: steven.m.root@leidos.com Visit us at 23