Your Digital Network. Your Future Operating in a Virtualized World. Big Communications Event

Transcription

1 Your Digital Network. Your Future Operating in a Virtualized World Big Communications Event

2 Challenges Operating in this New Virtualized and Software Defined World All the complexity of the old environment plus. Increased expectations of customers (e.g. selfservice, SLAs, tested service continuity). Focus on application and business performance and service levels and lower tolerance of outage. Increased need for infrastructure to keep pace with agile development and improve speed-tomarket. DevOps requires bringing marketing and operations involvement into development lifecycle and engaging customer in agile, iterative development. Managing the multi-technology, multi-sourced landscape, and hybrid world requires crossing organization boundaries managing traditional silos will no longer work. Increased virtualization makes it difficult to sectionalize, troubleshoot, and remediate. Fluid environment requires new tools to respond to service topology changes and provide updated resource bindings integrating real-time OSS into legacy environment. Requirement for new skills (e.g. service offering definition, policy management) to manage in a software defined and virtualized environment. Increased focus on securing the enterprise and extended enterprise. Copyright 2016 Accenture All rights reserved. 2

3 Challenges Operating in this New Virtualized and Software Defined World All the complexity of the old environment plus. Increased virtualization makes it difficult to sectionalize, troubleshoot, and remediate. Requires new tools to respond to service topology changes and provide updated resource bindings integrating real-time OSS into legacy environment. Increased focus on securing the enterprise and extended enterprise. How concerned is your company about the following technical challenges related to NFV? (n=90-92) Heavy Reading NFV Multi-Client Study Q315 Copyright 2016 Accenture All rights reserved. 3

4 Discussion Topic What is the greatest challenge you face in extending OSS/BSS systems to support Cloud applications? Extending legacy OSS systems to support real-time reporting Managing OSS systems in hybrid operational mode Implementing the provisioning requirements required by cloud applications. What is the greatest challenge you face in implementing security in the cloud? Proactive vs. reactive threat detection Securing all the corners of the cloud Validating third-party software (including open source) Copyright 2016 Accenture All rights reserved. 4

5 Agile, Cloud and Software Defined Operating Model Functions & Services: Building blocks of Cloud and SDI Operating model. Define how interact with business and suppliers to deliver services. Leverage modular, microservices architecture to encourage reuse and improve operations. Performance Metrics: translate business objectives into operating metrics to form Key Performance Indicators (KPI) to measure effectiveness of services, processes, and organizations. Used to measure Service Level Agreements (SLAs). Governance: approach to support effective coordination, prioritization, and decision making between functions & services. Enables compliance. Performance Metrics Functions & Services Governance Operating Model Interfaces Organization, Roles & Sourcing Processes Tools, Automation & Analytics Interfaces: input and output of SDI functions and agreements and contracts between services Organization, Roles & Sourcing: Structure of SDI organization, roles & responsibilities of organization and suppliers. Increased use of multi-sourced ecosystem. Processes: coordinated sets of activities that enable delivery of business outcomes required by functions. Process Model defines activities for organization, functions, and services and drives workflows to deliver services. Tools, Automation & Analytics: technology used by SDI to automate and optimize the delivery of services. Accelerates provisioning, lowers costs, and improves service levels. Copyright 2016 Accenture All rights reserved. 5

6 Agile, Cloud and Software Defined Operating Model Functions & Services: Building blocks of Cloud and SDI Operating model. Define how interact with business and suppliers to deliver services. Leverage modular, microservices architecture to encourage reuse and improve operations. Internet DSL Service Building Blocks Functions & Services Organization, Roles & Sourcing Performance Metrics Operating Model Processes Governance Interfaces Tools, Automation & Analytics Copyright 2016 Accenture All rights reserved. 6

7 Discussion Topic What is the key driver for implementing microservices? Shortens time to develop new services Microservices simplify use of third-party developers Only microservices will meet our scale requirements What is the key challenge with implementing microservices? Microservices are fine for greenfield, but not for hybrid networks Microservices are difficult to troubleshoot? Copyright 2016 Accenture All rights reserved. 7

8 Agile, Cloud and Software Defined Operating Model Tools, Automation & Analytics: technology used by SDI to automate and optimize the delivery of services. Accelerates provisioning, lowers costs, and improves service levels. Functions & Services Organization, Roles & Sourcing Performance Metrics Governance Operating Model Processes Tools, Automation & Analytics When will your company need the ability to use real-time analytics to analyze NFVI usage and recommend VNF placement to maximize the efficiency of VM packing (e.g., workload placement decision engine)? (n=91) Heavy Reading NFV Multi-Client Study Q315 Interfaces Copyright 2016 Accenture All rights reserved. 8

9 Discussion Topic What is the key driver for implementing analytics Network monitoring Security threat detection Enhancing Customer Experience Management (CEM) What is the key challenge with implementing analytics? Need to invest in Big Data storage systems Very difficult to justify analytics from a revenue generation perspective Copyright 2016 Accenture All rights reserved. 9

10 Next Generation Service Provider Functional Architecture Self Service Portal User Portals OAM Portal ERP Marketing PLM Deploy CRM Order Management Trouble Billing Analytics Plan Build Optimize Provision Dispatch Federated Real-Time Inventory Fault & Performance Event Management Security Orchestration Service Applications / Services / Devices & Virtual Network Network Legacy Network and Infrastructure Telco Datacenter Access Transport IP / Ethernet Wireless Third Party Services Copyright 2016 Accenture All rights reserved. 10 Legacy

11 Customer Self-Service/Operator Portal Copyright 2016 Accenture All rights reserved. 11

12 Customer Self-Service/Operator Portal Copyright 2016 Accenture All rights reserved. 12

13 Agile, Cloud and Software Defined Operating Model Performance Metrics: translate business objectives into operating metrics to form Key Performance Indicators (KPI) to measure effectiveness of services, processes, and organizations. Used to measure Service Level Agreements (SLAs). Functions & Services Organization, Roles & Sourcing Performance Metrics Operating Model Processes Governance Interfaces Tools, Automation & Analytics Copyright 2016 Accenture All rights reserved. 13

14 Agile, Cloud and Software Defined Operating Model Performance Metrics: translate business objectives into operating metrics to form Key Performance Indicators (KPI) to measure effectiveness of services, processes, and organizations. Used to measure Service Level Agreements (SLAs). Functions & Services Organization, Roles & Sourcing Performance Metrics Operating Model Processes Governance Interfaces Tools, Automation & Analytics Copyright 2016 Accenture All rights reserved. 14

15 Discussion Topic What is the role of KPIs in the cloud? We need to support traditional KPIs until we transition out of hybrid mode, but need to move away from KPIs and instead create individual subscriber level scorecards. We need to create a new suite of cloud based KPIs? Copyright 2016 Accenture All rights reserved. 15

16 Agile and DevOps improve collaboration and accelerate delivery Agile & DevOps Development and Release Process (CI / CD) Product IT Ntwk Continuous Integration / Continuous Delivery Iterations and Sprints Active Assurance & Remediation Concept (Service & Operations Reqts) Design/Deliver Refine/Deliver Refine/Deliver Analytics Monitoring Security Illustrative EPIC 1 MVP / FOA EPIC 2 Broad Market Launch EPIC 3 Expansion EPIC 4 Full Rollout Copyright 2016 Accenture All rights reserved. 16