Cisco SolutionsPlus: CS-APPS Consilium Software Collab Apps

Transcription

1 Cisco SolutionsPlus: CS-APPS Consilium Software Collab Apps

2 Contents 1. Overview of Consilium Cisco SolutionsPlus Offering 2. Consilium Uni Products 3. How to Order 4. Consilium at a Glance 5. Contacts and References

3 SKU List for Initial Ordering Cisco Part Number (SKU) SKU Description Notes CS-APPS Consilium SolutionsPlus Products Top-level part number CS-UA-CX-CRM-LIC Consilium UniAgent Connector for Express, 1YR support Consilium UniAgent CRM Connector for CTI to CCX - Concurrent User License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25 CS-UA-CE-CRM-LIC CS-UA-CM-CRM-LIC CS-UC-LCM-LIC Consilium UniAgent Connector for Enterprise, 1YR support Consilium UniAgent Connector for Call Manager, 1YR support Consilium LCM Lic Per Outbound Dialer Port, 1YR support Consilium UniAgent CRM Connector for CTI to CCE - Concurrent User License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25 Consilium UniAgent CRM Connector for CTI to CUCM - Concurrent User License and 12 months Consilium Software Support Service included; applicable to applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25 Consilium UniCampaignOutbound Contact Management (OCM) for CCE or CCX - User License Per Outbound Dialer Port and 12 months Consilium Software Support Service included; minimum Order Qty of 25 CS-UA-LCM-COMBO-LIC CS-UDW-LIC Consilium LCM Blended Combo Bundle, 1YR support Consilium Blended UniAgent-UniCampaignBundle for Outbound Contact Management (OCM) and CTI to CCE or CCX - Concurrent User Combo License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25 Consilium UniAgent Dashboard Lic, 1YR support Consilium UniDashboard Real-time Reporting for Agents, Supervisors, Managers and Wallboard Users - Concurrent User License and 12 months Consilium Software Support Service included; minimum Order Qty of 25 CS-UNICLOUD-LIC CS-UNI-OPN Consilium UniCloud Prov Mgmt Lic, 1YR support Consilium Uni Open Product / Service Item Consilium UniCloud Provisioning and Management for Cisco CUCM and CCX/PCCE - Concurrent User License, includes 12 months Support Service ( Valuable for migration from competitive deployments, Automates high volume UC users and agent onboarding, MACD, Self-Care, Unified Management for UC & CC). Order Qty Multiple of 250 Licenses Use for non-standard configurations in Order Qty as advised by Consilium What's included in each SKU? Concurrent user / port license & 12 months Consilium Software Support Service What do you need to order separately? Consilium Professional Services: Contact splus-support@consiliuminc.com

4 SKU List for Add-on Orders Cisco Part Number (SKU) SKU Description Notes CS-APPS Consilium SolutionsPlus Products Top-level part number CS-UA-CX-ADDON CS-UA-CE-ADDON CS-UA-CM-ADDON CS-UC-LCM-ADDON Consilium UniAgent Connector: ADD-ON for Express, 1YR support Consilium UniAgent Connector: ADD-ON for Enterprise, 1YR support Consilium UniAgent Connector: ADD-ON for CallMgr, 1YR support Consilium LCM ADD-ON Lic Per Outbound Dialer Port, 1YR support Add-on Consilium UniAgent CRM Connector for CTI to CCX - Concurrent User License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1 Add-on Consilium UniAgent CRM Connector for CTI to CCE - Concurrent User License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1 Add-on Consilium UniAgent CRM Connector for CTI to CUCM - Concurrent User License and 12 months Consilium Software Support Service included; applicable to applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1 Add-on Consilium UniCampaignOutbound Contact Management (OCM) for CCE or CCX - User License Per Outbound Dialer Port and 12 months Consilium Software Support Service included; minimum Order Qty of 1 CS-COMBO-LIC ADDON CS-UDW-ADDON CS-UNICLOUD-LIC CS-UNI-OPN Consilium LCM ADD-ON Blended Combo Bundle, 1YR support Add-on Consilium Blended UniAgent-UniCampaignBundle for Outbound Contact Management (OCM) and CTI to CCE or CCX - Concurrent User Combo License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1 Consilium UniAgent Dashboard ADD-ON Lic, 1YR support Add-on Consilium UniDashboard Real-time Reporting for Agents, Supervisors, Managers and Wallboard Users - Concurrent User License and 12 months Consilium Software Support Service included; minimum Order Qty of 1 Consilium UniCloud Prov Mgmt Lic, 1YR support Consilium UniCloud Provisioning and Management for Cisco CUCM and CCX/PCCE - Concurrent User License, includes 12 months Support Service ( Valuable for migration from competitive deployments, Automates high volume UC users and agent onboarding, MACD, Self-Care, Unified Management for UC & CC). Order Qty Multiple of 250 Licenses Consilium Uni Open Product / Service Item Use for non-standard configurations in Order Qty as advised by Consilium What's included in each SKU? Concurrent user / port license & 12 months Consilium Software Support Service What do you need to order separately? Consilium Professional Services: Contact splus-support@consiliuminc.com

5 SKU List for SaaS Orders Cisco Part Number (SKU) SKU Description Notes CS-APPS Consilium SolutionsPlus Products Top-level part number CS-CX-CRM-SAAS Consilium UniAgent Connector: SaaS for Express, 1YR support Consilium UniAgent SaaS CRM Connector for CTI to CCX - Named User License in a 12-month Software Subscription model; applicable to SFDC and MS Dynamics CRMs only CS-CE-CRM-SAAS Consilium UniAgent Connector: SaaS for Enterprise, 1YR support Consilium UniAgent SaaS CRM Connector for CTI to CCE - Named User License in a 12-month Software Subscription model; applicable to SFDC and MS Dynamics CRMs only CS-UC-LCM-SAAS CS-UNI-OPN Consilium LCM SaaS Lic Per Outbound Dialer Port, 1YR support Consilium Uni Open Product / Service Item Consilium UniCampaignSaaS Outbound Contact Management (OCM) for CCE or CCX - User License Per Outbound Dialer Port in a 12-month Software Subscription model Use for non-standard configurations in Order Qty as advised by Consilium What's included in each SKU? Named user / port license in 12 month Software Subscription Model What do you need to order separately? Consilium Professional Services: Contact splus-support@consiliuminc.com

6 Overview by Cisco Product Compatibility Cisco Product CUC Consilium UniCloud Provisioning and Management CS-UNICLOUD-LIC Consilium UniAgent CRM connector for Salesforce (SFDC), Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide Consilium UniCampaign Outbound Contact Management (OCM) Consilium UniAgent - UniCampaign Combo Blended CRM connector and OCM bundle Consilium UniDashboard Real-time Reporting and Floor Manager for Agents, Supervisors, Managers and Wallboard Users CUCM CS-UNICLOUD-LIC CS-UA-CM-CRM-LIC CS-UA-CM-ADDON UCCX CS-UNICLOUD-LIC CS-UA-CX-CRM-LIC CS-UA-CX-ADDON CS-UC-LCM-LIC CS-UC-LCM-ADDON CS-UA-LCM-COMBO-LIC CS-COMBO-LIC ADDON CS-UDW-LIC CS-UDW-ADDON UCCE CS-UA-CE-CRM-LIC CS-UA-CE-ADDON CS-UC-LCM-LIC CS-UC-LCM-ADDON CS-UA-LCM-COMBO-LIC CS-COMBO-LIC ADDON CS-UDW-LIC CS-UDW-ADDON PCCE CS-UNICLOUD-LIC CS-UA-CE-CRM-LIC CS-UA-CE-ADDON CS-UC-LCM-LIC CS-UC-LCM-ADDON CS-UA-LCM-COMBO-LIC CS-COMBO-LIC ADDON CS-UDW-LIC CS-UDW-ADDON What's included in each SKU? Concurrent user / port license & 12 months Consilium Software Support Service What do you need to order separately? Consilium Professional Services: Contact splus-support@consiliuminc.com

7 Overview by Cisco Product Compatibility SaaS Licensing Cisco Product Consilium UniCloud Provisioning and Management Consilium UniAgent CRM connector for Salesforce (SFDC) or Microsoft Dynamics Consilium UniCampaign Outbound Contact Management (OCM) Consilium UniAgent - UniCampaign Combo Blended CRM connector and OCM bundle Consilium UniDashboard Real-time Reporting and Floor Manager for Agents, Supervisors, Managers and Wallboard Users CUC CUCM UCCX CS-CX-CRM-SAAS CS-UC-LCM-SAAS UCCE CS-CE-CRM-SAAS CS-UC-LCM-SAAS PCCE CS-CE-CRM-SAAS CS-UC-LCM-SAAS What's included in each SKU? Named user / port license in 12 month Software Subscription Model What do you need to order separately? Consilium Professional Services: Contact splus-support@consiliuminc.com

8 Consilium Uni Portfolio for UC, Collaboration and Contact Centers Consilium Uni Suite of Unique Cisco-Complementing Products Cloud Fulfillment Contact Center Collaboration Outbound Contact Manager for list and campaign management (LCM) CRM Connector for CTI to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs Blended UniAgent- UniCampaign Bundle for inbound CTI, outbound CTI and LCM Real-time agent performance monitoring, reporting and floor manager for supervisors and managers Cloud fulfillment, provisioning and service automation platform for UCaaS and CCaaS UniCampaign UniAgent UniAgent + UniCampaign Combo UniDashboard UniCloud

9 Consilium UniCloud Unified Cloud Fulfillment Platform A single platform for enterprises and service providers to provision, manage and automate the delivery of UC and CC solutions to end-users

10 Consilium UniCloud Compatibility and Key Features UCCX PCCE CUCM CUC (Unity Connection) Day 0 Tenant On-boarding Provisioning users and devices Department creation Virtual Infrastructure Readiness (Shared/Dedicated) Creation of Standard Masters like Partitions, Calling Search Space, Regions, etc. Dial plan management UniCloud Enables UCaaS and CCaaS delivery using CUCM, CUC and CCX/CCE in managed cloud platform Fast, high-volume onboarding of UC and CC users; on-premise to cloud migration Day 1 Provisioning UC for each Tenant End User (Bulk Provisioning Mode) Provision CC for each Tenant (Bulk Provisioning mode) Provision, administer and manage UC and CC from one unified tool Complete Consilium Provisioning API s for UC and CC Day 2 Self Care Speed dial presets Message Waiting Indication Voic PIN reset International Dialing controls Do not disturb Call forwarding/waiting Caller ID privacy control Distinctive ringing Music on hold Selective call forwarding/acceptance/rejection Click-to-listen voic integration Voic configuration MACD automation UC: manage users, devices, extensions and dial plans CC: manage agents, skill groups, teams, attributes, agent desk settings, etc.

11 UniCloud Modules Unified Communications Provisioning Simplified deployment and configuration Unified Communications as a Service (UCaaS) Cloud fulfillment and service automation platform for IP telephony and UC apps UniCloud Centralized Management Cloud Fulfillment Contact Center Collaboration Contact Center Self Care Contact Center as a Service(CCaaS) offering for CC provisioning, CTI, analytics, and campaign management A centrally administered, and intuitive multi-service portal for end user self-service

12 Consilium UniAgent Unified CRM Connector Productized CRM integrations to Cisco UC and contact contact center solutions for Salesforce, Microsoft Dynamics, Oracle Siebel, ServiceNow, BMC Remedy and more

13 Consilium UniAgent Compatibility and Key Features UCCX or UCCE, PCCE, HCS-CC or CUCM Simplified call control user interface for agents Agents have customer data on screen along with every call UniAgent Concurrent, perpetual user license like Cisco Cost-effective professional services fees Agile in enhancements SaaS license option available Activity history logged in the CRM for all calls: inbound, outbound and manual outbound Agents can see each others presence for more efficient transfer and conference Agents can enter call wrap-up codes, notes and case / contact tagging and save it in the CRM Recent call list (CAD-equivalent) Outbound context data Fetch & Dial: Fetch outbound records in a click Omni-channel interaction and social media integration Representative feature list for Salesforce CRM connector

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15 Consilium UniCampaign Outbound Contact Management Enhances Cisco outbound contact center capabilities by introducing automated and centralized campaign and list management

16 Consilium UniCampaign Compatibility and Key Features UCCX or UCCE, PCCE, or HCS-CC Consilium UniAgent for Cisco Installed Base Today Campaign Management (Add, edit, delete, retrieve and assigning skills) Import Lists with Multiple Sources Local directory, FTP, UniCampaign Concurrent, perpetual license for each Cisco Outbound port Outbound features for competing against and migrating from Aspect, Avaya & Genesys Regulatory and policy compliance SaaS license option available Scheduled download, Recursive and CRM User Management for role-based user access Personal Call Back (PCB) single or bulk import Holiday Management disables dialing on configured enabled holidays Duplicate Records Filtering Custom Do Not Call List (DNC) single or bulk Dynamic DNC addition via API Multi Tenancy Audit Trail

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19 Consilium UniDashboard Real-time Monitoring & Command Center Provides real-time views of key metrics and analytics for Cisco contact centers solutions

20 Consilium UniDashboard Compatibility and Key Features UCCX or UCCE, PCCE, HCS-CC Consilium UniAgent for Cisco Installed Base Today Personalized views of contact center metrics Contact center KPI builder through configuration Configurable thresholds for select KPI s UniDashboard Concurrent, perpetual user license like Cisco CCX/CCE Runs in a browser on a wallboard, desktop, mobile or tablet Optimized for low network bandwidth usage Features to ease migrations from CAD to Finesse Last one-hour statistics Floor Manager view with agent-specific drill-down Filter based on skill groups, status and name search Graphical view options for snapshots (pie, bar and donut) Role-based user access Responsive UI for auto-switching between desktop and mobile-friendly views CAD-equivalent reports to ease migration to Finesse Command Center option for map-based visualization of multi-site contact center performance

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23 How to Order Search for CS-APPS in Cisco Commerce Workspace (CCW) Ordering Tool Select the SKU. Choose SKU(s) for Concurrent User Licensing Initial License Purchase: Suffix is -LIC in SKU list Add-on License Purchase: Suffix is -ADDON in SKU list Or, choose SKU(s) for SaaS Licensing Suffix is -SAAS in SKU list SKU for non-standard configurations CS-UNI-OPN Contact Consilium at for professional services pricing Order the quantity of CS-UNI-OPN as advised FAQ s:

24 Consilium Industry Credentials Cisco Authorized Technology Provider (ATP) for UCCE-CVP Enterprise CC Cisco Advanced Collaboration Architecture Partner for UCCX and UC Cisco Developer Network (CDN) Partner Cisco Preferred Solution Partner Consilium Products Certified as Cisco Compatible Cisco Early Field Trial (EFT) Partner for Collaboration Consilium Innovation Technology Labs (CITL): Product Development Center Cisco s Professional Services (PSSA) Partner for Advanced Services Calabrio and egain APAC Partner Salesforce AppExchange Partner and ISV Partner

25 Contacts and References Cisco S+ Partner Page: Manoj Bhatia Alliance Lead for S+ Contact for special deal support and exceptions Consilium S+ Website: us for ordering and presales support: Contact us: Stay up to date: Consilium locations