Automating On-Boarding and Off-Boarding Through ServiceNow and Provisioning Portals for Avaya and Skype for Business
|
|
- Sharlene Preston
- 6 years ago
- Views:
Transcription
1
2 Automating On-Boarding and Off-Boarding Through ServiceNow and Provisioning Portals for Avaya and Skype for Business David Raanan, Partner, Starfish Associates Bill Magnuson, Director of Unified Communication, Reed Elsevier
3 Today s Objectives Discuss options and benefits of automating telecom administration workflows by integrating with IT infrastructure components like Microsoft Active Directory, Identity Managers and IT Service Management Systems Case Study: Review how Reed Elsevier addressed telecom management challenges with Starfish Provisioning Solutions.
4 Company Overview Starfish is a leading provider of telecom software solutions. Starfish offers multi-vendor unified communication and contact center solutions to enable organizations to streamline and optimize telecom business processes. Our solutions are deployed in large global enterprises and Fortune 500 companies. Starfish is headquartered in Bridgewater, NJ.
5 Streamlining Telecom Business Processes Automating telecom business processes drives operational efficiencies and significantly reduces cost of ownership by streamlining and optimizing the management of increasingly complex telephony environments. Our approach to achieving business value: Automation Self-Service Monitoring & Optimization
6 Automating Telecom Business Processes Streamlining and automating telecom business processes drives operational efficiencies and significantly reduces cost of ownership by simplifying the handling of increasingly complex telephony environments. Starfish technology platforms are widely deployed in many of the largest enterprises, automating over 1 million transactions around fortune 500 and large enterprise companies in the last 12 months.
7 Technology Platform Architecture Active Directory Identity Management Systems HR Management Systems IT Service Management Custom Web Services IT Connectors Starfish Directory Starfish Workflow & Sync Engine Solution Portals Starfish Database Telecom Connectors Avaya Cisco Microsoft Contact Center Applications
8 Starfish Automation Architecture The Starfish Database maintains the telephony context: systems, dial plans, available extensions
9 Technology Platform Architecture The Starfish Database also maintains available extensions by ranges.
10 Technology Platform Architecture The Starfish Directory maintains the associations of users to telephony resources.
11 Starfish Sync and Workflow Engines Starfish Sync Engine keeps data stores up-to-date by synchronizing data with IT and telephony sources of truth i.e. user data from IT components and telecom data from the telecom components. Starfish Workflow Engine tracks lifecycle events of users through connectors and implements business logic by triggering administration transactions (aka MACD): Add User Modify User Delete user Move User Disable User Enable User
12 Telecom Admin Automation: AD Integration Active Directory Provisioning Demo
13 Case Study: Integration with Identity Management One of the nation s largest mortgage lenders with over 13,000 employees and many lines of business. Telecom environment Avaya with multiple CMs, CMSs, AVST voic and NICE call recording. Telephony On-boarding Workflow: Microsoft FIM reads an HR database and synchronizes the data to Starfish Provisioning Solution (SPS). SPS determines the new user s role: If the new user is not a contact center agent: Allocate an extension from a range corresponding to the line of business and location. Determine which PBX and voic system to use. Create a station on CM with the LOB template. Create an AVST mailbox. Send a Welcome Board message to the user and notification to administrator.
14 Case Study: Integration with Identity Management If the new user is a contact center agent: Allocate a station extension and login ID extension from ranges corresponding to the line of business and location. Create a station on CM with the LOB template. Create an AVST mailbox. Create an agent login ID and skill it based on the agent role. Create user and configure settings on the NICE call recording server. Send a Welcome Aboard message to the user and notification to administrator.
15 Phone # update Case Study: On-boarding Workflow Microsoft FIM 1 User 2 Starfish Provisioning Solution 2 Agent Create CM Station 3 Create AVST mailbox 4 Send Notifications 5 Create CM Station 3 Create Agent login ID Update CMS 4 Configure Call Recording 5 Create AVST mailbox 7 6 Send Notifications
16 Case Study: Integration with IT Service Management One of the nations largest insurance companies with over 30,000 employees. Telecom environment is a mix of Avaya and Cisco communication platforms and voic systems. Telephony On-boarding Workflow: Hiring manager completes a telephony request in the IT ticketing system with details of the new user including position, location and telephony options. Starfish Provisioning Solution (SPS) polls for requests: If it gets a telephony request it marks it as assigned and triggers appropriate transactions. Based on user details in the ticket, SPS will create Avaya and Cisco telephony resources. Upon successful execution of related transactions, SPS changes the status of the ticket and communicates the new resource details to the billing system. SPS updates the HR system with the new phone number.
17 Process Automation: ServiceNow Integration Service Desk User ServiceNow Web Services Starfish Workflow & Sync Engine Telecom Connectors Avaya Cisco Microsoft Contact Center Applications
18 Starfish Call Flow Building Blocks Starfish Provisioning Activity Packs for ServiceNow
19 Orchestrating On-boarding Workflow for ServiceNow
20 Telecom Admin Automation: ServiceNow Integration ServiceNow Provisioning Demo
21 Case Study: World-leading provider of information and analytics for professional and business customers across industries. Global company serving customers in more than 180 countries and employing approximately 30,000 people. Operate in four major market segments: Scientific, Technical & Medical: Risk & Business Analytics; Legal; and Exhibitions. Learn more:
22 Case Study: Technical Landscape Avaya Elite Enterprise ~18,000 Stations (Globally) 2, 4 CMs NA, APAC, EMEA # Gateways Avaya Elite - ~4,300 Contact Center Specialist (Globally) Interaction Center Experience Portal Productive Outreach Manager (POM) Breeze Verint Quality, Scheduling and Adherence Modular Messaging Microsoft Lync ~43,000 Configured Users (Globally) 5, 6 LyncPools (NA, APAC, EMEA) All Modalities (IM, Presence, Conferencing, Persistent Chat, Enterprise Voice) Office 365 Unified Messaging (Lync/Avaya) Moving to Skype for Business Sonus (6) 5K (Level 3, AT&T, Verizon), 2K, 1K, Tenor SIP Enabled Carrier Class Network Polycom RealConnect SIP Enabled Multimedia Environment
23 Case Study: Telecom Administration Challenge: was how to streamline and automate labor-intensive, time-consuming process of on-boarding and off-boarding in a multi-vendor telephony environment with increasing business growth with the same resource (23 FTE) base at substantial cost reduction (-$1M annually). Manage the migration of knowledge workers from Avaya to Lync 2013 Streamline and automate knowledge users telephony management through ServiceNow requests Improve Contact Center agents on-boarding and off-boarding process which is currently prohibitable slow, cumbersome and error-prone
24 Case Study: Manage migration of knowledge workers from Avaya to Lync 2013 Implemented process Manual process using spreadsheets to plan and keep track Use ASA to disable stations on Avaya CM Use ASA to later remove disabled stations Use MS Admin tool and power shell scripts to create and enable Lync users and UM Mailboxes Use spreadsheets to manage configurations, phone numbers and logs. Time consuming, error prone, poor visibility due to manual log keeping.
25 Case Study: Manage migration of knowledge workers from Avaya to Lync Revised Process Migration application reads a list of users to migrate and automatically triggers a migration workflow CM stations are disabled and marked for later removal Lync users and UM mailboxes are automatically configured based on AD user profiles and associated with allocated phone number from managed ranges Cleanup service removes marked extension after a configurable delay All transactions are logged
26 Case Study: Manage migration of knowledge workers from Avaya to MS Lync 2013 Revised Process Starfish Provisioning Portal enables admin on-board new users: Search and select AD users Automatically enable and configure Lync settings and enabling UM mailboxes Trigger single transactions or batch jobs for multiple users.
27 On-boarding and migrating Lync users Migration Applications Provisioning Portal Starfish Database Starfish Workflow & Sync Engine Starfish Directory CM MS UM Lync
28 Provisioning Portal Select user from Active Directory Enable and config voice and UM mailbox
29 Case Study: Manage migration of knowledge workers from Avaya to MS Lync 2013 Results Fast efficient and precise execution of pre-defined work flows Dramatic improvement of operation efficiency 6,000 users in 23 sites migrated cleanly to the new environment Provisioning Portal heavily used for on-going management
30 Case Study: Streamline and automate provisioning of knowledge users and contact center agent through ServiceNow requests Alignment with enterprise wide initiative to leverage cloud based ITSM Implemented process Use spreadsheets to maintain list of agents to provision or remove Execute manually a 7 step process to connect to 6 different systems to create accounts and update databases. Use spreadsheets to keep track of which login IDs were -created and removed, manage ranges manually Process duration around 3 hours.
31 Case Study: Improve Contact Center agents on-boarding and off-boarding process Improved Process Drive all provisioning service requests using ServiceNow, leverage its self service capabilities Starfish Provisioning Service automatically triggers pre-defined workflows to create and configure accounts in all relevant target systems All transactions a logged and reported on Process duration around 3 seconds with no manual processing.
32 User experience driven by ServiceNow End users are directed to the servicenow portal to request a phone or make telephony requests like resetting voic password.
33 User experience driven by ServiceNow
34 Approval process workflow defined in ServiceNow
35 Automatic fulfilment of the request by Starfish Provisioning Service Transaction results ServiceNow Starfish Provisioning Solution User Determine realm Agent Create CM Station Enable voice for Lync user Create CM Station Create Agent login ID Update Verint Enable MS UM Voic Create MM/AAM Mailbox Update CMS Dictionary Update OA Reporting groups x x Create MM/AAM Mailbox Create IC Agent Notification
36 Case Study: Improve Contact Center agents on-boarding and off-boarding process Results Streamlined and automated on-boarding/off-boarding process Self service capability extended to end-users using ServiceNow Dramatic improvement of efficiency: execution duration down from hours to second. Automatic management and tracking of extensions: NO MORE SPREADSHEETS
37 Case Study: Next Steps Move from Lync 2013 to Skype for Business Track inventory and integration with billing system for chargeback
38 Thank You for Attending! Please remember to complete your evaluation of this session in the Avaya ENGAGE mobile app. 709: Case Study: Automating On-Boarding and Off-Boarding Through ServiceNow and Provisioning Portals for Avaya and Skype for Business
39
Configure Inc. Overview and IP Telephony Management Solutions Review. A Trusted IT Partner for Over 20 Years
Configure Inc. Overview and IP Telephony Management Solutions Review A Trusted IT Partner for Over 20 Years Configure Inc. Services Overview Complete Integrated IT Management Solutions Billing Collection
More informationTHE NEW HYPER-CONNECTED ENTERPRISE. Improve collaboration. Enhance customer experiences. Streamline business processes.
THE NEW HYPER-CONNECTED ENTERPRISE Improve collaboration. Enhance customer experiences. Streamline business processes. Oracle Communications portfolio of open enterprise-class communications solutions
More information1 Building an Identity Management Business Case. 2 Agenda. 3 Business Challenges
1 Building an Identity Management Business Case Managing the User Lifecycle Across On-Premises and Cloud-Hosted Applications Justifying investment in identity management automation. 2 Agenda Business challenges
More information1 Building an Identity Management Business Case. 2 Agenda. 3 Business Challenges
1 Building an Identity Management Business Case Managing the User Lifecycle Across On-Premises and Cloud-Hosted Applications Justifying investment in identity management automation. 2 Agenda Business challenges
More informationHow to Ignite More Value
Going Beyond Just Managing Telecom How to Ignite More Value Sponsored By: v20161128.2 Page 1 of 11 CLM OVERVIEW Communications Lifecycle Management is the practice of managing the entire communications
More informationContact Center Integrations Portfolio. Innovation Collaboration Evolution Results
Avaya CISCO Genesys Microsoft Contact Center Integrations Portfolio Innovation Collaboration Evolution Results SOFTEL Communications Complete Contact Center Integrations Portfolio Contact center solutions
More informationWhen Flow Met SharePoint: A Story of Integration and Automation
When Flow Met SharePoint: A Story of Integration and Automation WithumSmith+Brown, PC BE IN A POSITION OF STRENGTH 1 ABOUT ME - @melihubb Microsoft MVP Office 365 and SharePoint consultant who specializes
More informationContact Center Enterprise
Contact Center Enterprise Optimal Customer Communications for the High Reliability Contact Center www.enghouseinteractive.com Contact Center: Enterprise (CCE) is a highly adaptable, omni-channel platform
More informationMAF InfoCom. Monitoring and Reporting for Cisco Unified Communications. CUCM & Jabber
MAF InfoCom Monitoring and Reporting for Cisco Unified Communications CUCM & Jabber Designed for Cisco UC and Jabber, MAF InfoCom s ICIMS delivers unparalleled visibility of your UC consumption ensuring
More informationCisco Intelligent Automation for Cloud
Data Sheet Cisco Intelligent Automation for Cloud Introduction IT is under increasing pressure to deliver services to the business more quickly and inexpensively than ever before. Fortunately, a new solution,
More informationHow Unified can your. Geoff Johnson Research Vice President. Cisco Singapore 28 March 2008
How Unified can your Communications be? Geoff Johnson Research Vice President Cisco Singapore 28 March 2008 New Communication Models Emerge: Many Will Be Disruptive. Today Tomorrow Future Communications
More informationThe advantages of hosted unified communications
The advantages of hosted unified communications How a carrier-hosted approach can bring significant cost savings to mid-sized enterprises A white paper from Bell What s inside With unified communications,
More informationExtendTime A completely automated IP Telephony time and attendance solution that immediately realizes an organizational return on investment.
A completely automated IP Telephony time and attendance solution that immediately realizes an organizational return on investment. Introduction Companies that are considering purchasing IP Telephony systems,
More informationCX-E Meets Lync. Elevating the Enterprise Capabilities of Lync
CX-E Meets Lync Elevating the Enterprise Capabilities of Lync Making Lync Your PBX Replacement Are you thinking of deploying Lync as your next corporate PBX? Due to Microsoft s increasing presence in the
More informationServiceNow Order Form Product and Use Definitions
SERVICENOW USE AUTHORIZATION Order Number 06915JF UC1 ServiceNow, Inc. 3260 Jay Street Santa Clara, CA 95054 End Customer Address: Reseller: Company Name Address Suite City State/Province Zip/Postal Code
More informationRobotic Process Automation
Automate any business process on-the-fly with Robotic Process Automation Paradoxically, IT is the least automated department in many organizations. Robotic Process Automation (RPA) applies specific technologies
More informationSMARSH SERVICE DESCRIPTIONS
The Archiving Platform from Smarsh The Archiving Platform ( Platform ) archives supported electronic communications and other data from third party systems ( Content Types ). The Platform includes the
More informationCisco Unified Workspace Licensing
Solution Overview Workspace Licensing The Challenge Today s organizations must contend with increasingly complex communications environments featuring a wide array of communications methods. Globally dispersed
More informationEnd User Computing. Redefining Application and Data Delivery to the Modern Workforce
End User Computing Redefining Application and Data Delivery to the Modern Workforce 1 The Dilemma IT HAS BUSINESS WANTS Apps OS Devices Connections COSTLY, COMPLICATED, LABOR-INTENSIVE MANAGEMENT PROCESSES
More informationTABLE OF CONTENTS DOCUMENT HISTORY
TABLE OF CONTENTS DOCUMENT HISTORY 4 UPDATE 17D 4 Revision History 4 Overview 4 Optional Uptake of New Features (Opt In) 5 Update Tasks 5 Feature Summary 6 Supply Chain Collaboration 7 Streamline Collaboration
More informationCCT ContactPro. Unified Agent Desktop a world - class Omni-Channel Customer Experience. Integration with Moxtra. Copyright 2016 CCT
CCT ContactPro Unified Agent Desktop a world - class Omni-Channel Customer Experience Integration with Moxtra Copyright 2016 CCT 1 The Omni-channel Architects Productive interactive Omni-Channel agents
More informationThe Need for a New Communications Architecture
ISI Telemanagement Solutions, Inc. The Need for a New Communications Architecture Many of your customers today are using traditional communications architectures a wide variety of individual PBX s and
More informationCCT ContactPro Unified Agent Desktop a world - class Omni-Channel Customer Experience
CCT ContactPro Unified Agent Desktop a world - class Omni-Channel Customer Experience Copyright 2016 CCT 1 The Omni-channel Architects Productive interactive Omni-Channel agents Outstanding customer interaction
More informationPrognosis for Unified Communications. Unified Communications DATA SHEET
DATA SHEET Unified Communications Prognosis for Unified Communications IR Prognosis for UC is a communications experience management solution for unified communications and contact centers, enabling organisations
More informationSharePoint Saturday Detroit #SPSDETROIT
SharePoint Saturday Detroit DECEMBER 2 ND, 2017 In This Session We Will Cover: What Flow is The Components of a Flow Admin Center Mobile App Demos What is Flow? "Work Less, Do More!" Cloud based service,
More informationRequest for Information for Covered California Customer Relationship Management (RFI# ) Questions and Answers
# RFI Reference Question Answer 1 N/A Is the team that will be utilizing the CRM on Gsuite or another email client? 2 N/A What is the breakdown of users by group i.e. Call Center vs other staff 3 RFI document,
More informationHello and welcome to this overview session on SAP Business One release 9.1
Hello and welcome to this overview session on SAP Business One release 9.1 1 The main objective of this session is to provide you a solid overview of the new features developed for SAP Business One 9.1
More informationBusiness Jive Cloud Solutions
Business Jive Cloud Solutions 2 Jive for Business Your Phone System in the Cloud Jive Communications provides Cloud-based phone systems and Unified Communications solutions to businesses of all sizes.
More informationBest Practices for IT Service Management in 2017+
Best Practices for IT Service Management in 2017+ Branko Tadić ITSM Solution Executive IBM Hybrid Cloud Europe branko.tadic@rs.ibm.com 2016 IBM Corporation 2016 IBM Corporation 2016 IBM Corporation 2016
More information2014 ServiceNow All Rights Reserved 17
2014 ServiceNow All Rights Reserved 17 2014 ServiceNow All Rights Reserved 18 Transform IT Transform the Business 2014 ServiceNow All Rights Reserved 19 IT Service Model Internal Providers Customer Support
More informationDocument Status: Production Issue: 1.0 Date: 07 April Avaya Proprietary Use pursuant to your signed agreement or Avaya policy
Global Release Notes PLDS Product Licensing and Delivery System Document Status: Production Issue: 1.0 Date: 07 April 2014 Avaya Proprietary Use pursuant to your signed agreement or Avaya policy Table
More informationSAP Product Road Map SAP Identity Management
SAP Product Road Map SAP Identity Management Road Map Revision: 2016.09.15 Customer Template Revision: 20160104 v4.1 Legal disclaimer The information in this presentation is confidential and proprietary
More informationDialogic. BUZZ Unified Communications Platform. Target SMBs with the Right Tools. Comprehensive Converged Fixed/Mobile Service Offering
Dialogic BUZZ Unified Communications Platform Dialogic BUZZ Unified Communications platform is a carrier-class solution that enables service providers to bring tailored offerings to the SMB market. Seamlessly
More informationDocument Status: Production Issue: 1.0 Date: 26 August Avaya Proprietary Use pursuant to your signed agreement or Avaya policy
Global Release Notes PLDS Product Licensing and Delivery System Document Status: Production Issue: 1.0 Date: 26 August 2013 Avaya Proprietary Use pursuant to your signed agreement or Avaya policy Table
More informationSAP Jam Collaboration, advanced plus edition
March 2018 Cloud Service Specification Sheet SAP Jam Collaboration, advanced plus edition SAP Jam Collaboration delivers collaboration where you work, connecting customers, partners, and colleagues with
More informationNE IT Service Management with System Centre 2016
NE-10965 IT Service Management with System Centre 2016 Summary Duration 5 Days Audience IT Professionals Level 300 Technology Microsoft System Centre 2012 Delivery Method Instructor-led (Classroom) Training
More informationGlobal Headquarters: 5 Speen Street Framingham, MA USA P F
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R U n i f i e d C o m m u n i c a t i o n s a n d C o l l a b o r a t i o n a s
More informationAvaya Interaction Center
Avaya Interaction Center Overview Exceeding customer expectations for personalized service across all channels phone, video, email, web, SMS, and social media is no longer an afterthought. For many companies
More informationInformation Technology Coalition ServiceNow Past Performance
Information Technology Coalition, Inc. (ITC) is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), with over 10 years of experience providing administrative, technical, and business support
More informationCisco SolutionsPlus: CS-APPS Consilium Software Collab Apps
Cisco SolutionsPlus: CS-APPS Consilium Software Collab Apps Contents 1. Overview of Consilium Cisco SolutionsPlus Offering 2. Consilium Uni Products 3. How to Order 4. Consilium at a Glance 5. Contacts
More informationQ&A Addendum. Information Technology Service Management System (ITSM) RFP
Associate Vice Chancellor Business Services Q&A Addendum Information Technology Service Management System (ITSM) RFP 615510 This document provides question and answer information pertaining to the above
More informationOnline Mediation Controller 1-1
Online Mediation Controller 1-1 Online Mediation Controller 1-2 IMS = IP Multimedia Subsystem NGN = Next Generation Network Online Mediation Controller 1-3 The Purpose of a Service Delivery Platform The
More informationPartner Sales Playbook Atmosphere Cloud Communications
Partner Sales Playbook Atmosphere Cloud Communications 1 Table of Contents Introduction Atmosphere Cloud Communications IntelePeer & Cisco partnership Features Pricing Why Atmosphere Cloud Communications?
More informationWHITE PAPER. Integrate Software License Optimization and IT Service Management to Increase Efficiency and Reduce Costs
WHITE PAPER Integrate Software License Optimization and IT Service to Increase Efficiency and Reduce Costs Integrate Software License Optimization and IT Service to Increase Efficiency and Reduce Costs
More informationIdentity and Access Management
Chapter 2 Identity and Access Management There are many configurations of identity and access management (IAM) systems, and to some extent, each organization s IAM system will be unique, developed and
More informationIBM Maximo Integrators for TRIRIGA Version 1 Release 2. Implementation Guide
IBM Maximo Integrators for TRIRIGA Version 1 Release 2 Implementation Guide Note Before using this information and the product it supports, read the information in Notices on page 125. Contents Chapter
More informationStat Production Services for Oracle E-Business Suite (Onsite and Remote)
Stat Production Services for Oracle E-Business Suite (Onsite and Remote) Description The Stat Production Services for Oracle E-Business Suite is designed to assist the customer with the implementation
More informationConVox 3.0. DEEPIJA TELECOM PVT. LTD. An ISO 9001:2008 Company. Connect to your Customer with Complete Confidence. Contact Center Suite. Chat.
ConVox 3.0 Contact Center Suite Connect to your Customer with Complete Confidence Voice Video Chat Fax E-Mail DEEPIJA TELECOM PVT. LTD. An ISO 9001:2008 Company WWW.DEEPIJATEL.COM SMS Your Service Excellence
More informationGSX Solutions Office 365 End-User Experience Analysis Services Get back Power on End-User Satisfaction
GSX Solutions Office 365 End-User Experience Analysis Services Get back Power on End-User Satisfaction About GSX Solutions Founded in 1996, Headquartered in Switzerland 600 large to very large enterprise
More informationTHE DATAPULSE PROPOSITION
THE DATAPULSE PROPOSITION Unified Communications Solutions for Avaya Unified Communications Solutions for Avaya Datapulse has been at the leading edge of communications applications development for over
More informationSession Code #445 Call Accounting Best Practices in an IP World
Session Code #445 Call Accounting Best Practices in an IP World Speaker Name Jon Speaker Giberson Company CONNECTIONS, Telecom Marketing, Inc. Learning Objectives Learn how call accounting has evolved:
More informationSAP Jam Collaboration, enterprise edition
March 2018 SAP Jam Collaboration, enterprise edition Cloud Service Specification Sheet SAP Jam Collaboration delivers collaboration where you work, connecting customers, partners, and colleagues with information,
More informationBenefits of MIDAS for HP Operations Manager
Whitepaper Benefits of MIDAS for HP Operations Manager How MIDAS enables an IT organization to unleash the power of HPOM by balancing people, process and technology in IT monitoring. Content Introduction...
More informationUser Conference France. Introducing iway 7. André BALIFI Solution Architect
User Conference France Introducing iway 7 André BALIFI Solution Architect 1 Driving Principles Move the base toolset to a consolidated framework that will support a wide range of data integration scenarios
More informationKeep in touch. Establish a long-lasting relation with your customers.
Keep in touch Establish a long-lasting relation with your customers. Kiamo is a simple, intuitive solution combining all our tools in a single software application. Kiamo has brought our company time savings,
More informationEnd-to-end IT management with ServiceDesk Plus. Ron Pher David Hendriksen
End-to-end IT management with ServiceDesk Plus Ron Pher David Hendriksen Envisioning the service desk as the control center of IT Deploy Software, Manage Patches, and Take Control of IT Assets. Perform
More informationARC System Upgrade. What s New with 9.2. Presentations: January & February 2017
ARC System Upgrade What s New with 9.2 Presentations: January & February 2017 Welcome and Introductions Presenters: Kate Sheeran, Executive Director, Finance HR, Training & Change Management Paul Reedy,
More informationNovember Adtran, Inc All rights reserved
Jeff Wissing Senior Product Manager Unified Communications Mike Coldrey Business Development Manager New Solutions and Selling Strategies: Unified Communications November 2010 Adtran, Inc. 2010 All rights
More informationDynamics CRM Update and Roadmap
Dynamics CRM Update and Roadmap Steven Foster and Paul Bowkett 10 August 2011 Agenda Introduction Dynamics CRM Positioning (10 mins) Dynamics CRM Roadmap (10 mins) Top 10 (ish) Features (15 mins) Questions
More informationK12 Education Voice, Video, Data, and Mobility in the Cloud
K12 Education Voice, Video, Data, and Mobility in the Cloud 2 Jive for K12 Education Follow the Leader in Education Jive Communications provides Unified Communications in the Cloud to the K12 education
More informationMaking it work: Using Cisco and Microsoft Lync to Drive Collaboration
WHITE PAPER Making it work: Using Cisco and Microsoft Lync to Drive Collaboration This paper discusses what IT and telco managers need to know about interoperability between Cisco and Microsoft Lync systems
More informationScaling Success Through Layered Communication
CLICK TO EDIT MASTER TITLE STYLE Scaling Success Through Layered Communication Derek Roberts HubSpot #Pulse2017 Key Themes Understand your market and your engagement strategy Customer Application as an
More informationTelecom expense management platform CAAB Enterprise
Telecom expense management platform CAAB Enterprise NEC Australia au.nec.com Introduction CAAB Enterprise is a market leading Telecom Expense Management platform that enables organisations to manage and
More informationBT Master Services Agreement BT Managed Microsoft Lync Service Annex to the General Service Schedule BT MSA Reference No.
1 Definitions BT Master Services Agreement The following definitions apply to the provision of the service, in addition to those in the General Terms and Conditions and the General Services Schedule of
More informationOne Source for Complete Telecom and IT Services
One Source for Complete Telecom and IT Services Ten Advantages of Grudi Associates The power of telecom and IT can provide the capabilities, control and competitive advantage you need to take your business
More informationWorkspace ONE. Insert Presenter Name. Empowering a Digital Workspace. Insert Presenter Title
Workspace ONE Empowering a Digital Workspace Insert Presenter Name Insert Presenter Title Every dimension of our lives is GOING DIGITAL 2 Consumerization is driving DIGITAL TRANSFORMATION Modern Workforce
More information"Charting the Course... MOC D: IT Service Management with System Center Service Manager. Course Summary
with System Center Service Description Course Summary This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service. Using hands-on labs,
More informationGuide: On-premise vs hosted VoIP telephone systems
Guide: On-premise vs hosted VoIP telephone systems What s the difference? Introduction In essence, there is no one-size fits all approach to telecoms as the reality is that it is more a case of what s
More information"Charting the Course... MOC A: Architecting Microsoft Azure Solutions. Course Summary
MOC 20535 A: Architecting Microsoft Course Summary Description This course is intended for architects who have experience building infrastructure and applications on the Microsoft platform. Students should
More informationConsole for Cisco: Enterprise Edition
Console for Cisco: Enterprise Edition ATTENDANT OPERATOR CONSOLE FOR CISCO PRODUCT SHEET Console for Cisco: Enterprise Edition is an advanced attendant operator console, designed exclusively for Cisco
More information04/02/2018. Jakarta Human Resources application
04/02/2018 Human Resources application Contents Contents... 4 Scoped...4 Case and Knowledge Management... 5 Employee Service Center...152 Enterprise Onboarding and Transitions...170 HR Performance Analytics
More informationBusiness Enabled Applications & Infrastructure
Business Enabled Applications & Infrastructure Inter-Tel Applications Drive your business performance Inter-Tel boasts an extensive offering of applications built for business, ensuring enhanced productivity
More informationFulfilling CDM Phase II with Identity Governance and Provisioning
SOLUTION BRIEF Fulfilling CDM Phase II with Identity Governance and Provisioning SailPoint has been selected as a trusted vendor by the Continuous Diagnostics and Mitigation (CDM) and Continuous Monitoring
More informationSystem Center 2016 Service Manager Overview and Key Features.
Course Outline Module 1: Service Management OverviewIn this module, you will learn many of the ITIL and MOF best practices and procedures in delivering effective IT Service Management and how System Center
More informationSAP Jam Collaboration, advanced plus edition
June 2017 Cloud Service Specification Sheet SAP Jam Collaboration, advanced plus edition SAP Jam Collaboration delivers collaboration where you work, connecting customers, partners, and colleagues with
More informationOfficeSuite UC. with SD-WAN. Taking cloud-based unified communications to a new optimized level of performance
OfficeSuite UC with SD-WAN Taking cloud-based unified communications to a new optimized level of performance Introducing OfficeSuite UC with SD-WAN 100% cloud-based unified communications and SD-WAN join
More informationAlloy Navigator Enterprise 8
PRODUCT DATASHEET Alloy Navigator Enterprise 8 ITIL based IT Asset Management and IT Service Management Solution Navigate IT easily! Alloy Navigator Enterprise is an ITIL-based IT Service Management and
More informationCollaborative Business Telephony
Collaborative Business Telephony SIMPLIFIED COMMUNICATIONS With Diva Cloud Telecommunications WHAT IS DIVA CLOUD? Powered by prime Ericsson- LG technology, Diva Cloud is a feature-rich cloud telephony
More informationCenturyLink Hosted VoIP
CenturyLink Hosted VoIP 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of CenturyLink. All other marks are the property
More informationSAP Jam Collaboration, enterprise edition
Dec 2017 SAP Jam Collaboration, enterprise edition Cloud Service Specification Sheet SAP Jam Collaboration delivers collaboration where you work, connecting customers, partners, and colleagues with information,
More informationWhy EMS? What benefit does EMS provide O365 customers. Manage Mobile Productivity. deployment. SaaS Apps. LOB Apps. Mobility Management
Why EMS? What benefit does EMS provide O365 customers LOB Apps SaaS Apps Mobility Management Simplify app delivery and deployment Manage Mobile Productivity Increase IT Productivity Consistent experience
More information10/13/2017. Jakarta Service Management
10/13/2017 Contents Contents...4 Activate...4 Activate other applications... 4 Service management states...6 State flow customization...6 State flow example... 11 Implications of disabling SM state flows...
More informationThanks for Joining the CCE Webinars
Thanks for Joining the CCE Webinars In case you missed any of the webinars in the CCE series, we ll be sending a link following this webinar where you can access all of the recordings. Anthony Stephenson
More information5 Reasons Your Phone System May Be Outdated
How to assess your phone system to optimise resources Reasons Your Phone System May Be Outdated skype logo Can your phone system fully support your business? It better. It s the communications hub that
More information2016 P2P for Indirect Spend Report
2016 P2P for Indirect Spend Report Streamlining and Controlling Company Spend with Purchase-to-Pay (P2P) Automation Featuring insights on... Current Market Trends in Organizations Indirect Spend Processes
More informationWhy You Should Take a Holistic Approach
Why You Should Take a Holistic Approach to ITIL and Service Support best practices WHITE PAPER Table of Contents Executive Summary...1 Moving to a Holistic Service Support Approach...2 Optimize and Integrate
More informationOffice 365 GOVERNANCE
Office 6 GOVERNANCE AGENDA INTRODUCTIONS GOVERNANCE APPROACH SHAREPOINT RELATED SERVICES QUESTIONS & ANSWERS Presenter Cory Williams Business Productivity Practice Manager SharePoint since 00 Office 6
More informationContents OVERVIEW... 3
Contents OVERVIEW... 3 Feature Summary... 3 CONFIGURATION... 4 System Requirements... 4 ConnectWise Manage Configuration... 4 Configuration of Manage Login... 4 Configuration of GL Accounts... 5 Configuration
More informationLaura Kiama WebSphere Sales Specialist. WebSphere. WebSphere IBM Corporation
Laura Kiama Sales Specialist Overview Infrastructure ( Server) Connectivity & Integration Business Process Management It s the s power your business They directly touch your customer, giving an impression
More informationAastra 700 Smarter Communications for Your Business
Aastra 700 Smarter Communications for Your Business Smarter Communications for Your Business Aastra 700 is designed as a complete Unified Communications and Collaboration (UCC) solution tailored to meet
More information9 Reasons to Choose Broadsmart Cloud Telephony
9 Reasons to Choose Broadsmart Cloud Telephony #1 One of the Nations Original Cloud Telephony Providers, Broadsmart is 13 years in Business Let us help you grow your business, and be your most reliable
More informationOffice 365 Service Introduction. Dave Francis Integrated Services Director
Office 365 Service Introduction Dave Francis Integrated Services Director Optimising IT Operations for O365 Review current processes Service Introduction Service Design Package Document Office 365 Service
More informationHYBRID FAX CRITICAL BUSINESS CONSIDERATIONS
HYBRID FAX CRITICAL BUSINESS CONSIDERATIONS As companies and users embrace cloud services, many are finding it profitable to utilize cloud hosting for non-critical IT services and data, while keeping business-critical
More informationThinking of using Microsoft Office 365 For Your Business? If Not, You Should.
Thinking of using Microsoft For Your? If Not, You Should. www.intivix.com (415) 543-1033 info@intivix.com Why should my business use? Because Microsoft is built for businesses of all sizes, and its tools
More informationMaximizing Unified Communications for Your Business
WHITE PAPER Maximizing Unified Communications for Your Business Guidelines for Success in Deployment and Solution Optimization October 2008 Table of Contents Section 1: Executive Summary... 1 Section 2:
More informationContents OVERVIEW... 3
Contents OVERVIEW... 3 Feature Summary... 3 CONFIGURATION... 4 System Requirements... 4 ConnectWise Manage Configuration... 4 Configuration of a ConnectWise Manage Login... 4 Configuration of GL Accounts...
More informationREMOTE IT INFRASTRUCTURE MANAGEMENT SERVICES
REMOTE IT INFRASTRUCTURE MANAGEMENT SERVICES ALWAYS ALERT WE ARE ALERT As a seasoned player in Remote Infrastructure Management services, we truly understand the vulnerability of compute Infrastructure
More informationConvergeOne Eases UC Growing Pains With Nectar s Advanced UCMP Monitoring and Diagnostics Capabilities
ConvergeOne CASE STUDY ConvergeOne Eases UC Growing Pains With Nectar s Advanced UCMP Monitoring and Diagnostics Capabilities 1 ConvergeOne Leveraging Nectar UC Diagnostics for Real-Time, Cross-Platform
More informationService Catalog ATTOSOL TECHNOLOGIES.
Service Catalog ATTOSOL TECHNOLOGIES www.attosol.com contact@attosol.com Enterprises usually seek to maximize the potential of the product and technology investments they ve made. To realize the true potential,
More informationHP Cloud Maps for rapid provisioning of infrastructure and applications
Technical white paper HP Cloud Maps for rapid provisioning of infrastructure and applications Table of contents Executive summary 2 Introduction 2 What is an HP Cloud Map? 3 HP Cloud Map components 3 Enabling
More information