IBM on Accessibility. IBM and e-government: Helping government serve more people in more ways.

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1 IBM on Accessibility IBM and e-government: Helping government serve more people in more ways.

2 Helping integrate accessibility into e-government. Government information on demand. In today s on-demand world, the public expects and requires quick, easy access to information and services. To meet the public s expectations, the United States government has created The E-Government Initiative.This initiative, issued March 2003 from the Executive Office of the President, calls for government to transform the way it conducts the business of government. It calls for a move toward e-government, asking agencies to use modern, trustworthy technologies to become more productive and respond faster and better to the needs of American citizens. 1 IBM understands the importance of this transformation to e-government. A leader in e-business solutions, IBM can leverage its capabilities to help government provide more efficient, convenient services via information technology. IBM can also help government meet accessibility requirements, making it possible for more people to access more information when and where they need it. Products and solutions for a citizen-centric government. From Web development services to e-business tools, IBM can help government better inform and engage the people it serves. IBM delivers solutions for multi-platform application development, Web site development, training and educational content development, as well as collaboration and information and knowledge management to enable and empower employees and constituencies. These include: Lifecycle solutions for Web accessibility. Learning solutions Solutions for application development. Government portal solutions. Solutions for personal information management. Solutions for personalized computing. 1 Executive Office of the President, E-Government in the President s Management Agenda: Creating a Government that Delivers Results March 4, 2003: 3.

3 Solutions for application development Lifecycle solutions for Web accessibility IBM provides Web Accessibility Services that help government design, develop and test software for accessibility. Additionally, with leading software development methodology and tools from IBM Rational software, IBM can review existing software platforms and make recommendations to re-design, re-architect and re-deploy technology resources for accessibility. Learning solutions IBM Learning Solutions can help government software developers create e-learning environments. The IBM team of designers, graphic artists and programmers are trained in current accessibility theory and techniques and can provide: Web-based courseware. A rapid courseware development environment. An enterprise-wide, learning management system. With WebSphere Studio Application Developer from IBM, government customers can create and maintain Java 2 Platform, Enterprise Edition (J2EE) applications and Web services. This core application development environment enables government to optimize and simplify J2EE application development with best practices, visual tools, templates and code generation. Part of WebSphere Studio Application Developer is a built-in environment that includes accessibility features. The environment: Does not require a mouse. Allows users to request more time to complete timed responses. Supports customization of visual and audio attributes such as color, contrast, font size and volume, as well as alternatives to audio information. Communicates information independently of color and flashes the screen at slower rates. Supports interfaces commonly used by screen readers. Supports the attachment of alternative input and output devices. Provides keys which can be distinguished by touch without activating them. Provides documentation in an accessible format.

4 Government portal solutions A government portal is the electronic doorway that leads to information about government and its services. It is the place to access public information electronically, the foundation of an e-government infrastructure. Based on leading IBM Web software, WebSphere Portal Extend, the IBM WebSphere Portal for Government Access solution can help government facilitate and accelerate e-government transformation. This solution is supported on both Linux and Windows platforms and offers the same accessibility features as WebSphere Studio Application Developer. Solutions for personal information management IBM has several pervasive technologies under development that will help people access personal information on demand. Solution bundles such as WebSphere Everyplace Access and WebSphere Everyplace Connection Manager use voice and portal technology to deliver business-critical information quickly and efficiently, regardless of proximity to a computer. Solutions for personalized computing IBM offers technologies that allow users to personalize their computers and individual workspaces: ThinkPad The IBM X, T, R and A Series ThinkPad notebooks include features that allow users with vision, hearing and mobility impairments to adjust their computer settings for ease-of-use. ISO-standard, full-stroke keyboards; individual volume and lighting control buttons; full-screen and trackpoint magnifiers; and arrow key ridges are among the accessibility features included. ThinkVision L170p Monitor The ThinkVision L170p LCD Monitor allows users with mobility impairments to operate the monitor with one hand or minimal dexterity. For low vision users, on-screen text and objects blink at slower rates.

5 The value accessibility brings to e-government. As these products and services illustrate, accessibility is an integral part of e-government transformation. Products and services from IBM can: Improve levels of customer service on the Web, enabling government to better reach and respond to the public. Provide tools for employees to master their work environments, improving employee productivity and increasing employee retention. IBM possesses the industry expertise, strategic relationships and product offerings to help government incorporate accessibility into its e-government services and applications. IBM and e-government: more access for more people in more ways. It is vital for government to deliver programs that give people access to the information and services they need. IBM can help government build an e-government infrastructure that streamlines delivery of that information and meets accessibility requirements. By working with IBM, government can be one step closer to anytime, anywhere government. For more information about IBM solutions for e-government, visit ibm.com/able

6 International Business Machines Corporation 2004 IBM Accessibility Center Burnet Road Austin, Texas Printed in the United States of America 03/04 All Rights Reserved IBM, the IBM logo, EveryPlace, ThinkPad, ThinkVision, Rational and WebSphere are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries or both. Java is a trademark of Sun Microsystems, Inc. in the United States, other countries or both. Linux is a registered trademark of Linux Torvalds in the United States, other countries or both. Windows is a registered trademark of Microsoft Corporation in the United States, other countries or both. Printed in the United States on recycled paper containing 10% recovered postconsumer fiber.