7 Mobile APM Keys for Driving Workforce Productivity. What It Takes to Deliver Excellent Enterprise Mobile User Experience
|
|
- Nathan Hunt
- 6 years ago
- Views:
Transcription
1 7 Mobile APM Keys for Driving Workforce Productivity What It Takes to Deliver Excellent Enterprise Mobile User Experience
2 Aternity Mobile APM A new approach to measure, manage, and improve mobile workforce productivity Workforce mobile apps, such as productivity apps, ERP, CRM, and EHR, require capabilities beyond those which other Mobile APM products provide to app developers. Aternity Mobile APM addresses the full range of Mobile APM use cases for developers of mobile enterprise apps, IT Ops who support them, and the line of business who rely on them. As enterprises adopt mobile as a key enabler of their business strategy, they have recognized the need to monitor mobile apps to ensure customer satisfaction and workforce productivity. Mobile APM vendors have responded accordingly, with products that provide mobile app developers with capabilities like crash analytics, app error reporting, service performance metrics, and data consumption tracking. As important as these Mobile APM capabilities are, they primarily solve problems for consumer-facing apps, because they lack visibility into important aspects of the enterprise end user their identity, role, and business function, the full range of apps and devices they use, and the business activities for which employees are responsible. Workforce mobile apps, such as productivity apps, ERP, CRM, and EHR, require capabilities beyond those which Mobile APM products provide to app developers. For IT Ops to prioritize their response to an incident, they need to understand the business impact, the functional organization and business locations of the impacted users, and whether desktop users are also impacted. For the line of business to determine whether or not mobile is improving workforce productivity, they need capabilities more meaningful than crash analysis, stack trace, breadcrumbs, and handled exceptions. They need metrics and analysis in terms that are relevant to the business, such as the length of time to fill out a claim form, or the number of orders processed, or not completed, by employees in a remote branch office. Aternity addresses the full range of Mobile APM use cases for developers of mobile enterprise apps, IT Ops who support them, and the line of business who rely on them to grow and transform their markets Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 2
3 Seven capabilities required to address the complexity of delivering excellent enterprise mobile user experience Aternity Mobile APM provides seven key capabilities to enterprises whose mobile portfolios include apps for both consumers and the workforce. 1. Enables enterprises to instrument apps for diagnostics and user interactions, no developer required It can be difficult for enterprises to get access to a development team to instrument an app with an SDK. In many cases, enterprises use third party apps, or outsource the development of custom apps to third parties. Even when apps are developed in-house, developers have their own roadmap and priorities. For these scenarios, a mobile wrapper gives full control to the enterprise IT Ops teams or app store administrators to instrument mobile apps without app developers or access to the code. Instrumenting an app for diagnostics and user interactions provides a full range of capabilities to app developers, IT Ops, and the line of business to ensure quality user experience for mobile apps, as soon as they are ready to be rolled out. The instrumented app is then loaded to the enterprise app store and is ready for distribution. Once downloaded to the user s device, the instrumented mobile app is fully enabled to be monitored. And because there are no code changes, there is no extra development effort or impact on release schedules when apps are updated. 2. Provides value to the line of business, not just to app developers In addition to providing app developers with capabilities to diagnose the performance of their mobile apps, Aternity Mobile APM addresses key use cases for the line of business to determine the effectiveness of their mobile strategy, such as: Evaluating mobile adoption progress, by identifying mobile app usage patterns across the enterprise Determining whether or not SLAs are being met, by analyzing business activity performance by geography, department, and device type 2016 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 3
4 Validating expected gains in productivity, by comparing business activities executed on mobile devices to those executed on wired devices Reporting the financial impact of lost productivity, for activity-based costing Determine whether or not SLAs are being met by analyzing business activity performance by department, device type, or geography Report the financial impact of lost productivity due to poor app performance, by a wide variety of factors 2016 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 4
5 3. Focuses on the end user, not just the app For enterprises, improving mobile workforce productivity depends on having a detailed understanding of the end user. Rather than being an anonymous consumer, the mobile worker has a meaningful identity consisting of not just a name, but a role, department, and office location within the organization. He or she conducts a range of business activities throughout the day, on a broad portfolio of enterprise mobile apps, on multiple devices, from a variety of locations office, client site, or home. Aternity s user-centric view enables enterprises to effectively measure, manage, and improve workforce productivity. Track user experience across the full portfolio of apps used on all devices 2016 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 5
6 4. Focuses on business activities, not just app transactions Mobile apps used by the workforce may be part of a single step business activity, such as apply credit, for a retailer, or part of a more complex user workflow consisting of a sequence of business activities, such as resolve a disputed charge. Most activities that consumers execute on mobile apps are requests or responses made by an application service, which existing Mobile APM products report using technical terms, such as HTTP latency, or TCP errors. While app developers can use diagnostic data like this to monitor, prioritize, troubleshoot, and trend mobile app performance, the line of business needs information that relates to business activities to determine the impact of app performance on workforce productivity. With Aternity Mobile APM, enterprises can designate any user interaction or network event to define the workflow that the business wants to monitor, whether a single interaction or a multi-step business process. Measure the impact of IT on workforce productivity, for any business activity on any application 5. Enables IT Ops to guarantee optimal service delivery Aternity Mobile APM provides IT Ops with a single pane of glass to ensure quality of service for the full mobile app portfolio. Proactively detect and analyze mobile app incidents by severity, impacted users, and business locations, to prioritize response Correlate app performance to the underlying network and server performance to quickly resolve problems Compare the performance of mobile apps across geographies, carriers, and device and OS versions, to optimize performance Analyze apps by version, device and OS, to verify improved performance of new releases 2016 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 6
7 Proactively detect and analyze mobile app incidents by severity, impacted users, and business locations, to prioritize response 2016 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 7
8 6. Improves workforce productivity, across any app and any device While enterprises are adopting mobile as a key component of their strategy, they need to continue to drive productivity across the full range of apps and devices used by the workforce. IT Ops and the line of business must keep pace with the constant stream of business-critical applications, delivered via cloud or on premise, running on virtual, and physical devices, as well as on tablets and smart phones. Aternity provides a consistent approach for the enterprise to monitor, measure, and improve workforce productivity, across the full portfolio of applications the workforce uses as they conduct business from the office, client locations, or home. Improve workforce productivity, across all apps and devices in the enterprise 7. Provides an on-premise solution, as well as SaaS For some enterprises, storing sensitive data on workforce productivity and performance in the cloud may not meet security concerns. Aternity allows enterprises to choose the deployment model that best fits their needs on premise, or SaaS Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 8
9 Aternity Mobile APM adds important capabilities that enable IT Ops and the line of business to measure, manage, and improve workforce productivity. Aternity Mobile APM addresses the complexity of delivering excellent mobile user experience As enterprises roll out mobile apps to improve customer satisfaction and workforce productivity, they need Mobile APM solutions that address the needs of app developers, IT Ops, and the line of business. Other Mobile APM products primarily provide diagnostic capabilities for app developers to ensure a quality user experience for consumer-facing apps. Aternity Mobile APM adds important capabilities that enable IT Ops and the line of business to measure, manage, and improve workforce productivity. Aternity provides a deeper visibility into the enterprise end user their identity, role, and business function, the full range of apps and devices they use, and the business activities for which they are responsible. Aternity goes beyond monitoring app transactions to monitoring business activities user interactions with apps, in the context of a user workflow, as defined by the business, like apply credit or resolve a disputed charge. Aternity provides a single pane of glass approach for IT Ops and the line of business to ensure workforce productivity on any app and any device, not just mobile Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 9
10 Summary Aternity Mobile APM With Aternity Mobile APM, enterprises get all of the capabilities that their app development, IT Ops, and line of business teams need to measure, manage, and improve workforce productivity. Aternity End User Experience Monitoring addresses the use cases of all three teams within an enterprise. The Aternity Mobile Wrapper enables enterprises to instrument mobile apps for diagnostics and user interactions, without access to the code or to an app developer, ensuring they can rapidly roll out and support the mobile apps critical for driving their business Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 10
SteelCentral Aternity End User Experience Monitoring
SteelCentral Aternity End User Experience Monitoring Customer Case Studies Presenter Name Title Here, Company Retail Virtualization Case Study $28B operator of mid to upscale department stores Customer
More informationRiverbed SteelCentral
Product Family Brochure Riverbed SteelCentral Managing Your Digital Experience Two-thirds of Enterprises are Investing in Digital Business Today is the era of digital business. Digital capabilities and
More informationManaging Digital Experience with Riverbed SteelCentral
Solution Brochure Managing Digital Experience with Riverbed SteelCentral Today is the era of digital business. Two-thirds of enterprises are investing in digital business. Digital capabilities and IT were
More informationMonitor Mobile Apps: Five Mobile Application Monitoring Truths IT Must Know
White Paper Application Delivery Management Monitor Mobile Apps: Five Mobile Application Monitoring Truths IT Must Know It s a mobile world The rapid growth of mobile technology promises to not only continue
More informationSolutions Overview. Application-centric Infrastructure Performance Management
Solutions Overview Application-centric Infrastructure Performance Management Assure enterprise IT performance and optimize costs of mission-critical infrastructure in the context of your applications With
More information5 Business iq Use Cases That Drive Application and Business Performance
Business iq: 5 Business iq Use Cases That Drive Application and Business Performance A modern approach connecting user experience and application performance to business results What is Business iq? Business
More information15 KEYS FOR ENSURING A SUCCESSFUL WINDOWS 10 MIGRATION WITH END USER EXPERIENCE MONITORING
GUIDE 15 KEYS FOR ENSURING A SUCCESSFUL WINDOWS 10 MIGRATION WITH END USER EXPERIENCE MONITORING Plan, Do, Check, Act: A Guide for IT to Manage Change Initiatives 020 7791 6000 info@uk.cdw.com uk.cdw.com
More informationSocial Networking Advisory Services
Social Networking Advisory Services HIGHLIGHTS Connect your workforce with a Yammer internal social network to break down traditional organizational and geographical barriers, improve communication, increase
More informationSOLUTION BRIEF CA MANAGEMENT CLOUD FOR MOBILITY. Overview of CA Management Cloud for Mobility
SOLUTION BRIEF CA MANAGEMENT CLOUD FOR MOBILITY Overview of CA Management Cloud for Mobility CA Management Cloud for Mobility from CA Technologies enables companies to create and manage their mobile environments,
More informationSYNTHETIC ACTIVE MONITORING. Copyright 2015 TestPoint All Rights Reserved
SYNTHETIC ACTIVE MONITORING Copyright 2015 TestPoint All Rights Reserved A COMPLETE VIEW OF YOUR APPLICATION/S Having a complete view, Means adopting an approach which allows you to measure the end-user
More informationThe innovation engine for the digitized world The New Style of IT
The innovation engine for the digitized world The New Style of IT New Style of IT supported by HP Software bernd.ludwig@hpe.com Copyright 2015 Hewlett-Packard Development Company, L.P. The information
More informationService management solutions White paper. Six steps toward assuring service availability and performance.
Service management solutions White paper Six steps toward assuring service availability and performance. March 2008 2 Contents 2 Overview 2 Challenges in assuring high service availability and performance
More informationThe Need for End-to- End Performance Management
Product Brochure The Need for End-to- End Performance Management Across applications, networks, infrastructure & end users According to Forrester Research, 64% of organizations use a fragmented approach
More informationIBM Cloud Application Performance Management
Service Description IBM Cloud Application Performance Management This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users
More informationIBM Cloud Application Performance Management
Service Description IBM Cloud Application Performance Management This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users
More informationNEC Cloud Collaboration Low-risk, flexible, cloud-based unified communications and collaboration services to transform your business.
NEC Cloud Collaboration Low-risk, flexible, cloud-based unified communications and collaboration services to transform your business. www.necam.com/neccloudcollaboration Communication and collaboration.
More informationIT Ops. 14 Metrics To Optimize End User Experience In Cloud-based Apps WHITEPAPER
IT Ops 14 Metrics To Optimize End User Experience In Cloud-based Apps WHITEPAPER 14 Metrics to Optimize End User Experience in Cloud-based Apps As any IT expert will tell you, ensuring application performance
More informationPARTNER SOLUTION BRIEF
PARTNER SOLUTION BRIEF Service Assurance Solutions from CA Technologies are you helping your customers evolve their IT management solutions to ensure quality of service and quality of experience in physical,
More informationPega: The Real Alternative to Salesforce & Vlocity
Your Guide to Customer Engagement Excellence Pega: The Real Alternative to Salesforce & Vlocity Your Guide to Customer Engagement Excellence A PEGA COMMUNICATIONS EBOOK 1 Guide: Customer Engagement Platform
More informationMoving Forward with ERP and the Cloud
Moving Forward with ERP and the Cloud Make your ERP stronger with digital transformation. As CIO, you re surveying a rapidly changing IT landscape, where new hot topics and challenges pop up regularly.
More informationWorkspace ONE. Insert Presenter Name. Empowering a Digital Workspace. Insert Presenter Title
Workspace ONE Empowering a Digital Workspace Insert Presenter Name Insert Presenter Title Every dimension of our lives is GOING DIGITAL 2 Consumerization is driving DIGITAL TRANSFORMATION Modern Workforce
More informationWhite Paper. Why Network Visibility Is Critical for Managing Digital Experience
White Paper Why Network Visibility Is Critical for Managing Digital Experience This white paper is addressed to the four main roles that are typically responsible for managing Digital Experience for an
More informationAt the Heart of Business-IT Convergence
www.niit-tech.com At the Heart of Business-IT Convergence Business View of IT: Maximizing Value from Your IT Investments In today s hyper-competitive and fast-changing marketplace, enterprises must pursue
More informationAzure IoT Suite. Secure device connectivity and management. Data ingestion and command + control. Rich dashboards and visualizations
Azure IoT Suite Secure device connectivity and management Data ingestion and command + control Rich dashboards and visualizations Business workflow integration Move beyond building blocks with pre-configured
More informationincontact Voice as a Service A flexible and reliable network connectivity suite
incontact Voice as a Service A flexible and reliable network connectivity suite incontact Voice as a Service Quality optimized voice and data services built for the contact center Voice as a Service is
More informationAvantis Roadmap. Tom Troy Director, Operations & Asset Mgt. Portfolio Keith Dee Product Manager, Avantis
Avantis Roadmap Tom Troy Director, Operations & Asset Mgt. Portfolio Keith Dee Product Manager, Avantis Agenda Investment Strategy for Avantis Portfolio Avantis Roadmap Details Agenda Investment Strategy
More informationRiverbed SteelCentral
Product Family Brochure Riverbed SteelCentral Your command center for application performance. Drive performance insight not hindsight. Application performance from the perspective that matters most: Yours
More informationACCELERATE AND EXTEND THE BENEFITS OF ENTERPRISE MOBILITY IN JUST TWO TO FOUR WEEKS FAST TO DEPLOY, EASY TO MANAGE
ACCELERATE AND EXTEND THE BENEFITS OF ENTERPRISE MOBILITY IN JUST TWO TO FOUR WEEKS Introducing appsfreedom : a complete Enterprise Mobile Cloud solution (delivered as a SaaS model) to fuel your company-wide
More informationFive-Star End-User Experiences Require Unified Digital Experience Management
White Paper Five-Star End-User Experiences Require Unified Digital Experience Management Why traditional network and application performance management needs to evolve to support today s digital enterprise.
More informationUnified Network and Application Performance Management
Unified Network and Application Performance Management 2 Unified Network and Application Performance Management (NPM / APM) Delivering consistent and reliable application performance across networks is
More informationEnd User Experience Monitoring and Management for Hospitals Using Citrix and Cerner
End User Experience Monitoring and Management for Hospitals Using Citrix and Cerner Technical Overview We selected Goliath Technologies because their end user experience monitoring & management supports
More informationSupport Management. Streamline customer support across multiple channels
Support Management Streamline customer support across multiple channels Support Management Streamline customer support across multiple channels and see an upsurge in customer satisfaction. CHALLENGE Supporting
More informationBACK OFFICE PROFICIENCY SUITE
BACK OFFICE PROFICIENCY SUITE Full Visibility for Peerless Performance What is Going On in the Back Office? If the Front Office is where a company meets the public on a regular basis, then the Back Office
More informationBuild a Future-Ready Enterprise With NTT DATA Modernization Services
NTT DATA welcomed Dell Services into the family in 2016. Together, we offer one of the industry s most comprehensive services portfolios designed to modernize business and technology to deliver the outcomes
More informationCapgemini and Pegasystems - Driving Unique Business Value. Connecting customer journeys with smart processes and decision automation
Capgemini and Pegasystems - Driving Unique Business Value Connecting customer journeys with smart processes and decision automation 2 Understanding company challenges and goals, as well as a customers
More informationGrow Your Business with Confidence
Grow Your Business with Confidence Keep Your Business Going and Growing Whether you make widgets, sell services, or move merchandise, you depend on your people, and your people depend on the tools you
More informationManaging Privileged Access Security In A Hybrid IT World The Case For Privileged Identity Management As-A-Service
A Forrester Consulting Thought Leadership Paper Commissioned By Centrify April 2016 Managing Privileged Access Security In A Hybrid IT World The Case For Privileged Identity Management As-A-Service Table
More informationitsmf Annual Conference 2012
itsmf Annual Conference 2012 IBM Cloud Adoption Patterns Rethink IT, Reinvent Business Mr. Alwyn Tse Technical Consultant, Software Group, IBM China/HK Ltd Rethink IT and reinvent business with IBM SmartCloud.
More informationCisco Enterprise Mobility Landscape Survey 2015 New Insights into Approaches to Mobility Mid-market and Enterprise Results
Global View Cisco Enterprise Mobility Landscape Survey 2015 New Insights into Approaches to Mobility Mid-market and Enterprise Results August 2015 About Cisco s 2015 Mobility Landscape Survey Provides
More informationOdigo for Utilities. Digital Contact Center Solution
Odigo for Utilities Digital Contact Center Solution The information contained in this document is proprietary. 2014 Capgemini. All rights reserved. Rightshore is a trademark belonging to Capgemini. UTILITIES
More informationIBM Tealeaf Customer Experience on Cloud
Service Description IBM Tealeaf Customer Experience on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and
More informationRedefining Perspectives A thought leadership forum for technologists interested in defining a new future
Redefining Perspectives A thought leadership forum for technologists interested in defining a new future Session 1 The Past, Present and Future of Cloud Computing in Capital and Commodity Markets Dixit
More informationthe way we do it Utilities Smart Home Services
Smart Home Services Smart Home Services The information contained in this document is proprietary. 2012 Capgemini. All rights reserved. Rightshore is a trademark belonging to Capgemini. THE DIGITAL TRANSFORMATION
More informationEMA Radar for Application Discovery and Dependency Mapping (ADDM): Q AppEnsure Profile
EMA Radar for Application Discovery and Dependency Mapping (ADDM): Q4 2013 By Dennis Drogseth, VP of Research ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) Radar Report December 2013 AppEnsure Introduction Santa
More information30% 10B 35ZB 250B 15PB. Of the world s population (2B people) is accessing and using the Internet 1. s are being sent every day 1
Evolving IT 30% Of the world s population (2B people) is accessing and using the Internet 1 250B Emails are being sent every day 1 10B Internet connected devices worldwide 1 2 15PB Of new data is being
More informationPERFORMANCE MATTERS: GETTING THE MOST OUT OF OFFICE 365. Plan a smooth transition, focus on the end-user experience, and manage ongoing service.
PERFORMANCE MATTERS: GETTING THE MOST OUT OF OFFICE 365 Plan a smooth transition, focus on the end-user experience, and manage ongoing service. Executive summary Office 365 offers a robust and for most
More informationEnterprise Mobility: Are You Ready?
Enterprise Mobility: Are You Ready? of time, money and labor in deploying web-based, business-critical desktop applications. In recent years, the IT landscape has expanded to include a multitude of mobile
More informationFUELING FINANCE S NEEDS FOR INSIGHTS WITH SAP S/4HANA
FUELING FINANCE S NEEDS FOR INSIGHTS WITH SAP S/4HANA INTRODUCTION: PUTTING THE PIECES TOGETHER We are in a decade of data-driven businesses and new business models such as the sharing economy. Organizations
More informationArchitecture Best Practices. Witt Mathot
Architecture Best Practices Witt Mathot Our World Is Evolving Faster Computing Big Data IoT Smart Devices Consumerization Virtualization Technology Distributed Processing Cloud Real-Time Crowdsourcing
More informationEMC M&R (WATCH4NET) Cross-Domain Performance, Capacity and SLA Management. Ensure high service quality to users ESSENTIALS
EMC M&R (WATCH4NET) Cross-Domain Performance, Capacity and SLA Management Ensure high service quality to users The data center infrastructure is a rapidly-evolving environment containing hundreds or thousands
More informationDrive more value through data source and use case optimization
Drive more value through data source and use case optimization BEST PRACTICES FOR SHARING DATA ACROSS THE ENTEPRRISE David Caradonna Director, Global Business Value Consulting Date Washington, DC Forward-Looking
More informationACHIEVE INNOVATION WITH CONNECTED CAPABILITIES Connected Product Maturity Model. white paper
ACHIEVE INNOVATION WITH CONNECTED CAPABILITIES Connected Product Maturity Model white paper EXECUTIVE SUMMARY The world is moving to connected products Companies will leverage the data and intelligence
More informationAppManager + Operations Center
AppManager + Operations Center A Powerful Combination for Attaining Service Performance and Availability Objectives This paper describes an end-to-end management solution for essential business services
More information5 Things to Know About Network Monitoring in a Cloud-Centric World
5 Things to Know About Network Monitoring in a Cloud-Centric World Introduction We must evolve network monitoring to best serve new cloud computing environments. Following are five best practices to plan
More information5 Steps to Increase Revenue Through Customer Experience. A guide to picking the right technology for delivering competitive customer service
5 Steps to Increase Revenue Through Customer Experience A guide to picking the right technology for delivering competitive customer service A guide from Mitel Ten years ago, people would simply pick up
More informationNCR Passport for Commercial. Part of NCR s enterprise hub for remote deposit capture
NCR Passport for Commercial Part of NCR s enterprise hub for remote deposit capture For more information on RDC, speak to your sales contact or go to ncr.com. Easy and secure deposits from where their
More informationCloud Computing in the Industrial Space
Cloud Computing in the Industrial Space John Bradley Manufacturing & Resources Industry Development Manager Microsoft Australia Tim Sowell Invensys Fellow/ Software Strategy Invensys 2010 Invensys. All
More informationUncovering the Hidden Truth In Log Data with vcenter Insight
Uncovering the Hidden Truth In Log Data with vcenter Insight April 2014 VMware vforum Istanbul 2014 Serdar Arıcan 2014 VMware Inc. All rights reserved. VMware Strategy To help customers realize the promise
More informationServices Guide April The following is a description of the services offered by PriorIT Consulting, LLC.
SERVICES OFFERED The following is a description of the services offered by PriorIT Consulting, LLC. Service Descriptions: Strategic Planning: An enterprise GIS implementation involves a considerable amount
More informationSavvius and Splunk: Network Insights for Operational Intelligence
TM Savvius and Splunk: Network Insights for WHITE PAPER Just as networks are critical to all kinds of operations, so network data is critical to all kinds of operational analysis. Savvius provides industry-leading
More informationGrow Your Business with Confidence
Grow Your Business with Confidence Keep Your Business Going and Growing Whether you make widgets, sell services, or move merchandise, you depend on your people, and your people depend on the tools you
More informationTransforming from Contact Center to Digital Engagement How Customer Engagement Must Evolve in the Digital Age
1Q 17 Transforming from Contact Center to Digital Engagement How Customer Engagement Must Evolve in the Digital Age In an increasingly digital world, business success comes not just from optimizing contact
More informationScott Fagen Distinguished Engineer Session# 8244
the network in the cloud Scott Fagen Distinguished Engineer Session# 8244 abstract: the network in the cloud Everyone talks about putting servers into the cloud and provisioning just the capacity you need,
More informationABB Ability Ellipse EAM
CONNECTED ASSET LIFECYCLE MANAGEMENT ABB Ability Ellipse EAM Enterprise asset management and enterprise resource planning for the transportation industry. 2 ABB ABILITY ELLIPSE EAM CONNECTED ASSET LIFECYCLE
More informationThe business owner s guide for replacing accounting software
The business owner s guide for replacing accounting software Replacing your accounting software is easier and more affordable than you may think. Use this guide to learn about the benefits of a modern
More informationIBM Tealeaf Customer Experience on Cloud
Service Description IBM Tealeaf Customer Experience on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the contracting party and its authorized users and
More informationSolutions Business Manager What s New. May 30, David J. Easter Director of Product Management, SBM and SBM powered solutions
Solutions Business Manager 11.4 What s New May 30, 2018 David J. Easter Director of Product Management, SBM and SBM powered solutions Brock Bland Director of R&D, SBM and SBM powered solutions Overview
More informationBecome digitally disruptive: The challenge to unlearn
Become digitally disruptive: The challenge to unlearn : Equip your employees to deliver the right experiences The secret of enduring success for any business, no matter the industry, is its relationships.
More informationThe Sumo Logic Solution: Application Management
The Sumo Logic Solution: Application Management Introduction The most critical and demanding responsibility facing CIOs, IT operations managers and system administrators on a daily basis is to keep their
More informationMobility, Smart Devices, BYOD Do You Have a Solution & Strategy?
Steven Scheurmann- Sales Leader, Asia Pacific & Japan, Endpoint & Mobility 스마트보안 Mobility, Smart Devices, BYOD Do You Have a Solution & Strategy? Mobile is an enterprise priority Growth in Internet Connected
More informationWHITE PAPER THE PATH TO OPERATIONAL INTELLIGENCE
THE PATH TO OPERATIONAL INTELLIGENCE The move from reactive problem-solving to real-time data-driven insights is easier than you think Digital Business Means Managing Complexity Complexity is now a way
More informationDynamics 365 in Retail. Engage Your Customers
Dynamics 365 in Retail Engage Your Customers Table of Contents Table of Contents 1 Increase loyalty through consistently excellent omni-channel experiences. 2 Enhance your customer relationship through
More informationResolve End User Experience Issues for Any Citrix or VMware-Delivered Application
Resolve End User Experience Issues for Any Citrix or VMware-Delivered Application Technical Overview Goliath Technologies gives us complete visibility into the end user experience from the time they log
More informationBig Data for the Pharmaceutical Industry
White Paper Big Data for the Pharmaceutical Industry Rapid Innovation by Reducing Data Management Overhead About Informatica Digital transformation changes expectations: better service, faster delivery,
More informationI D C T E C H N O L O G Y S P O T L I G H T
I D C T E C H N O L O G Y S P O T L I G H T E f f e c t i ve M u l t i c l o u d, H yb r i d I T Operations D e p e n d o n Au tomation and An a l yt i c s April 2017 Adapted from Effective Multicloud
More informationICT procurement trends in the Netherlands
ICT procurement trends in the Netherlands Enterprise ICT investment plans to 2013 March 2013 TABLE OF CONTENTS 1 Enterprise ICT investment trends... 4 1.1 Introduction... 4 1.2 Survey demographics... 4
More informationThingWorx Controls Advisor
ThingWorx Controls Advisor Remotely Monitor & Troubleshoot Machine Connectivity. Kickstart your Industrie 4.0 Journey with PTC s ThingWorx Manufacturing Apps You get a call from one of the operators. Data
More informationSAP Monitoring: Performance Management Your Business Can Count On
E-PAPER SAP Monitoring: Performance Management Your Business Can Count On Using the right tools and techniques, you can identify, understand, and predict performance issues and bottlenecks before users
More informationResolve End User Experience Issues for Any Citrix or VMware-Delivered Application
Resolve End User Experience Issues for Any Citrix or VMware-Delivered Application Technical Overview Goliath Technologies gives us complete visibility into the end user experience from the time they log
More informationVerint Engagement Management Solution Brief. Overview of the Applications and Benefits of
Verint Engagement Management Solution Brief Overview of the Applications and Benefits of Verint Engagement Management November 2015 Table of Contents Introduction... 2 Verint Engagement Management Advantages...
More informationIBM Tealeaf Customer Experience on Cloud
Service Description IBM Tealeaf Customer Experience on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients
More informationResolve End User Experience Issues for Any Citrix or VMware-Delivered Application
Resolve End User Experience Issues for Any Citrix or VMware-Delivered Application Technical Overview Goliath Technologies gives us complete visibility into the end user experience from the time they log
More informationSelf-driving ERP TM. Experience the power of people-centric ERP solutions designed for the speed of business. In business for people.
OVERVIEW Unit4 Business World On! Self-driving ERP TM Experience the power of people-centric ERP solutions designed for the speed of business. In business for people. The digital revolution. Reshaping
More informationIBM Tealeaf Customer Experience on Cloud
Service Description IBM Tealeaf Customer Experience on Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients
More informationCIO s View of Application Performance Management
CIO s View of Application Performance Management Introduction Based on 2011 TRAC survey results Prepared for Dell As the CIO s role in the modern enterprise has become increasingly complex and dynamic,
More informationWorkspaces for tomorrow Turning Vision to Strategy. Αντώνης Κασσάνο, ITS Department Manager
Workspaces for tomorrow Turning Vision to Strategy Αντώνης Κασσάνο, ITS Department Manager 1 More Heterogeneity Than Ever CEO Improve productivitypr ofitability operational efficiency & competitive position
More informationKey Benefits. Overview. Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity. Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities
More informationAsset Performance Management with Oracle Utilities Work and Asset Cloud Service
Asset Performance Management with Oracle Utilities Work and Asset Cloud Service Optimize Your Asset Performance. Oracle Utilities Work and Asset Cloud Service is a foundation to Asset Performance Management
More informationDelight Customers and Boost Their Loyalty with Best-Run Customer Service
SAP Brief SAP Customer Relationship Management SAP 360 Customer Objectives Delight Customers and Boost Their Loyalty with Best-Run Customer Service It s time to rethink customer service It s time to rethink
More informationSOLUTION BRIEF CA Client Automation. Can you streamline IT operations, drive greater efficiency and reduce costs?
SOLUTION BRIEF CA Client Automation Can you streamline IT operations, drive greater efficiency and reduce costs? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT CA Client Automation provides
More informationA Smarter Strategy for User Empowerment. In the new era of IT, users are firmly in control. Serve them well.
Infrastructure Services the way we see it A Smarter Strategy for User Empowerment In the new era of IT, users are firmly in control. Serve them well. Introduction Change is nothing new to CIOs and IT executives,
More informationCapgemini & Citrix: Connecting The Workforce
Capgemini & Citrix: Connecting The Workforce Connecting the Workforce 3 A Citrix partner since 2010, Capgemini delivers flexible, cost-effective end-user experiences to clients around the world. Together,
More informationApplication Performance Management for Microsoft Azure and HDInsight
ebook Application Performance Management for Microsoft Azure and HDInsight How to build fast and reliable Big Data Apps on Microsoft Azure HDInsight and Azure Analytical Services Microsoft Azure makes
More informationIndustrial IoT Solution Architecture Design From Connectivity to Data
Industrial IoT Solution Architecture Design From Connectivity to Data Cheryl Hsu Program Manager Strategic Engagement & Industrial IoT, Microsoft IoT Enables a Digital Feedback Loop The benefits are profound
More informationITPA ICT Performance Management As a Service
ITPA ICT Performance Management As a Service ITPA Intelligent Performance Management ICT today is complex! A customer is running an application, but today applications are not running on one server, several
More informationTurn predictability into productivity.
Turn predictability into productivity. Condition Based Maintenance To help you rapidly respond to customer demand and compete against rivals, your machinery has to run efficiently. In the crowded industrial-equipment
More information