Hewlett-Packard: When Difficult and Critical Issues Arise, SAP MaxAttention Always Comes Through

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1 2016 SAP SE or an SAP affiliate company. All rights reserved. SAP Business Transformation Study High Tech Hewlett-Packard Hewlett-Packard: When Difficult and Critical Issues Arise, SAP MaxAttention Always Comes Through The Hewlett-Packard Company has a long history of success using SAP MaxAttention services. Recently, SAP helped migrate the SAP Business Warehouse application to the SAP HANA platform, stabilized HP s system for creating price quotes, and with minimal downtime cloned 40 production SAP software systems so the new businesses created by HP s company split could each have their own set.

2 Company The Hewlett-Packard Company Headquarters Palo Alto, California Industry High tech Products and Services Computer hardware, software, and services Employees 302,000 Revenue US$120 billion Web Site BUSINESS TRANSFORMATION Objectives Access reports more quickly Restore stability to pricing platform Replicate 40 SAP software systems with no more than 2 days of downtime Engaged SAP MaxAttention services to migrate SAP Business Warehouse from Oracle to the SAP HANA platform Stabilized the pricing platform using SAP MaxAttention Cloned the 40 SAP software systems using SAP MaxAttention Achieved advanced certification from SAP for the Customer Center of Expertise location Benefits Reduced inventory carrying costs Regained the ability to create price quotes without stability issues Enabled Hewlett Packard Enterprise and HP Inc. to each have its own copy of the 40 SAP software systems for running their separate businesses Read more The SAP MaxAttention team is a great partner and our trusted advisor. They are with us every day, and they know our network inside and out. That s why we turn to them with our toughest challenges. Sumit Bana, Senior Manager, Hewlett Packard Enterprise TOP BENEFITS ACHIEVED 400% Faster planning and analysis cycles 35% Average CPU load, down from 70% 1.5 days Downtime during split, down from 10 days 2 / 6

3 HP and SAP MaxAttention : A magnificent partnership From its formation in 1939, the Hewlett Packard Company (HP) grew to become an icon of the high-tech industry and one of the world s largest providers of hardware, software, and services to individuals and organizations of all sizes. Recently, HP split into two separate companies: HP Inc. (HPI) to continue providing consumer favorites including personal computers and printers, and Hewlett Packard Enterprise (HPE) to focus on products and services for the enterprise. Decades ago HP chose SAP software to run its business as well as a variety of SAP services to keep the network optimized. For really critical and difficult tasks, the firm for many years used SAP MaxAttention services, the highest level of collaboration and co-innovation available from SAP. Recently, HP asked the SAP MaxAttention team to address a trio of issues that illustrate the types of contributions these services have made to the company over the years: Speed up the delivery of business-critical reports that were taking days or even weeks, to improve responsiveness to market events and alleviate frustration among business users Restore stability to an SAP software system that is used to generate price quotations to customers; the system runs a version of SAP applications that is no longer supported, but the business could not afford the downtime an upgrade would have entailed and was therefore throwing hardware at the problem Support the company split by replicating 40 production SAP software systems so that each of the new companies had its own set going forward, while keeping downtime to two days or less; in a previous replication of nonproduction SAP software systems, downtime had lasted 10 days 3 / 6

4 Contributing to a better network in many ways The reports that needed acceleration were generated by the SAP Business Warehouse application running on an Oracle database. HP began by having its own IT staff examine the software for improvement opportunities. When this attempt did not help, they and their advisors from SAP MaxAttention agreed that the best solution was to migrate SAP Business Warehouse from Oracle to the SAP HANA platform. The SAP team partnered with HP to perform the migration, which wrapped up on schedule, within budget, and on goal in every respect. Business users are now getting their reports much sooner and experiencing substantially better response times. The pricing system had become increasingly unstable with the growth of HP s business and, with it, demands to create price quotes. HP began by trying hardware upgrades, but when that approach fell short, the company again enlisted help from SAP MaxAttention. The HP and SAP team optimized queues and system parameters and soon restored stability, allowing the business to resume issuing price quotes without reliability concerns or excessive hardware costs. Again they achieved all their objectives. Downtime had to be kept to an absolute minimum during the replication of the 40 production SAP systems and subsequent cleanup required by the company split. The team from SAP MaxAttention therefore began by conducting a workshop for HP management so that it could make a fully informed decision on the best approach to take. SAP then partnered closely with HP IT to implement the chosen approach. They met the aggressive threemonth timetable for the split and held downtime to a day and a half, less than the two-day maximum specified in the service-level agreement. 4 / 6

5 Moving key people from operations to innovation The business process improvements introduced by SAP MaxAttention have allowed HP to reduce its dependence on key employees for operations, freeing them up to contribute in more innovative, high-value ways involving SAP HANA, the cloud, and enterprise mobility. The improvements are also helping to save costs. For example, more-accurate information delivered more quickly is helping the company reduce inventory carrying costs. The team from SAP MaxAttention at HP was instrumental in helping the company achieve advanced certification from SAP for its Customer Center of Expertise (COE). In its announcement, SAP stated that HP received the highest score globally of all applicants and overachieved in most of the certification categories. HP ultimately won a Customer COE of the Year award from SAP. KEY BENEFITS 55% Reduction in headcount needed for operations 49% Increase in headcount available for innovation Advanced certification score for COE, out of 140 maximum 3x Faster remote function call responses 5 / 6

6 Hewlett-Packard Next up for the team: SAP S/4HANA HPE and HPI are now two separate companies pursuing their separate markets, but they still have much in common, including reliance on SAP applications for running their businesses and on SAP MaxAttention for keeping the software optimized. The next big step in our plans at HPE is to move to the SAP S/4HANA suite, and HPI may do so as well, says Sumit Bana, senior manager at HPE. We expect it will help us simplify our IT landscape, shorten our financial close cycles, and introduce many other benefits especially since our SAP MaxAttention team will be right by our side during the implementation. They always do a great job, and so we plan to continue our partnership with them for the foreseeable future. Studio SAP 41464enUS (16/01) 6/6

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