Enterprise Infrastructure Solutions
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1 i March 31, 2017November 4, 2016
2 TABLE OF CONTENTS Letter of Commitment... iii Executive Summary... 1 Standard Form 33 (L.32.1) and Amendments... 1 Representations and Certifications (L.32.2) Corporate Overview ii March 31, 2017November 4, 2016
3 LETTER OF COMMITMENT iii March 31, 2017November 4, 2016
4 EXECUTIVE SUMMARY NS2020 Enterprise Infrastructure Solutions (EIS) is the latest in a series of groundbreaking contracts that keeps the General Services Administration (GSA) at the forefront of shaping the telecommunication s landscape for the Federal Government. Providing affordable access to the latest industry capabilities and products and transforming the current operational environment with such initiatives as Category Management will streamline the means by which agencies are able to acquire all of their goods and services. GSA has crafted a contract framework that will allow CenturyLink to deliver a service architecture that will yield ongoing savings to the government and taxpayers well beyond the EIS program life. Platform CenturyLink TM, shown in Figure ES-1, represents the evolution of CenturyLink s service offerings and is designed to ensure GSA and the agencies benefit from continuous product and service innovation. All CenturyLink services are layered in a fully converged architecture with integrated access, cybersecurity, diagnostic monitoring, and managed network services, as shown in Figure ES-2, that will enable smooth migration from legacy services to Platform CenturyLink to CenturyLink s future programmable services backbone (PSB) that will offer network function virtualization (NFV) pods and software-defined networking (SDN). Figure ES-1. Platform CenturyLink ES-1 March 31, 2017November 4, 2016
5 Figure ES-2. CenturyLink s Technical Architecture Supporting our product offerings is CenturyLink s Federal Business Unit, a dedicated organization of more than 600 people that is singularly accountable to and responsible for the Federal Government s needs. Direct support to the EIS contract is provided by our EIS Program Management Office (PMO), which is discussed in the Management Response, Section 1.1. Platform CenturyLink includes: Service Related Equipment (SRE) CenturyLink s interface to the customer; delivering secure application access and data transport. Network Access multiple access types enable customizable solutions. ES-2 March 31, 2017November 4, 2016
6 Network Services advanced communication services that allow agencies to transform the business of government. Cloud Services full application and infrastructure virtualization allows agencies to support their missions with mobile, cost effective, and secure resources. Application Marketplace movement of services to the application layer requires a robust marketplace capability to rapidly add services. The EIS web interface will provide access for agencies to manage their services and add new services using click-button provisioning. EIS Automation CenturyLink s future PSB will provide for NFV pods to be built directly into the network and data centers; a core component of CenturyLink s NFV and SDN strategy. Our Vision for EIS is in line with GSA Goals Service Continuity and Security Our performance under the GSA Networx, GSA Regional, and Department of Homeland Security (DHS) contracts provides a foundation for EIS service continuity. We have demonstrated strong thought leadership in the implementation of industry-leading cybersecurity capabilities such as Managed Trusted Internet Protocol Service (MTIPS) and the DHS EINSTEIN 3 Accelerated (E 3 A) services. CenturyLink s CEO Glen Post is a member of the President s National Security Telecommunications Advisory Committee (NSTAC) (see Figure ES-3). Figure ES-3. CEO, Glen Post, (4 th from the left of President Barack Obama and DHS Secretary Jeh Johnson). May 6, 2015 President's NSTAC meeting. Acquisition and Operations Efficiency Ongoing evolution of CenturyLink s management methods and program approach is driven and demonstrated by a ES-3 March 31, 2017November 4, 2016
7 continuous improvement cycle. We leverage lessons learned from our Federal Government contract experience as well as industry best practices to improve business processes, without sacrificing our highly individualized service supporting EIS customers unique requirements. The consolidation of more than 80 local service agreements into EIS further simplifies acquisition across the portfolio and establishes that technology is global. Local oversight is a key contributor to technology adoption, but the initiative needed to achieve economies of scale in a global technology environment cannot be discounted. Flexibility and Agility Our PMO is highly adaptable and fully accountable, with proven processes for serving federal agencies and a culture that rewards customer and mission-centric behaviors. CenturyLink is a full service provider with an integrated service platform that allows for flexibility and agility. Support Systems CenturyLink s support systems will combine a simplified EIS user web interface with navigation links to functional areas. A publicly available web page will provide information on CenturyLink s offerings including program support contacts. Authorized EIS users will be given access to additional information during the fair opportunity process and throughout the contract s performance period. Transition CenturyLink affirms its commitment to work with GSA in transition planning and implementing Networx lessons learned and risk mitigation strategies to reduce agencies EIS transition risk. CenturyLink s technology offerings enable agencies to enhance and transform services in conjunction with transitioning to EIS. We will work with incumbent contractors and ordering agencies to minimize program delays. CenturyLink has been a terrific partner with the Department of Homeland Security in providing reliable and secure networks and to bring Cybersecurity to the private sector. Secretary of Homeland Security, Jeh Johnson CenturyLink s Commitment: A Continued Successful Partnership at CenturyLink s HQ on 5/16/14 One measure of a successful partnership is that both parties benefit from the relationship. CenturyLink has successfully encouraged expansion of the GSA Networx ES-4 March 31, 2017November 4, 2016
8 contracts to our customers, including the migration of our current business under DISA s Dedicated Access Transmission Services (DATS) contract to Networx, growth in our Networx Private Line Services task orders, and the recently awarded Networx DCTS-N task order. CenturyLink continues to make strategic investments that align with GSA s vision. Our corporate priorities are to shift our business model from a telecommunications carrier to an information technology (IT) communications integrator with an owned carrier-class network. As such, our acquisitions over the last five years have focused on enhancing the reach and strength of our wireline network infrastructure and the addition of 2.2 million square feet of leased or owned data center space to serve our global customers. The addition of award-winning cloud service offerings to our portfolio, the focused expansion of our IT consulting business, the expansion of our cybersecurity suite of services, the creation of big data analytic solutions and disaster recover offerings align with and support the GSA NS2020 acquisition strategy. At the time of the GSA Networx contract awards, our federal government prime contract business was ranked number 54 according to the Washington Technology Top 100 Federal Government Contractors. For calendar year 2014, CenturyLink ranked number 37. That growth was in large part due to the association that we have maintained with GSA. Our success is GSA s success in attracting new business to GSA vehicles and expanding the marketplace for technology services. We are proud to submit this response to EIS and reaffirm our commitment to GSA, our shared customers, the federal agencies who require support under the EIS contract. We look forward to continued growth and our mutual success. ES-5 March 31, 2017November 4, 2016
9 STANDARD FORM 33 (L.32.1) AND AMENDMENTS CenturyLink has updated Section 11 of SF33 to reference current page count of each section of the RFP in response to Amendments This page count does not include cover sheets and subsequent table of contents provided within each section. 1 March 31, 2017November 4, 2016
10 2 March 31, 2017November 4, 2016
11 CenturyLink acknowledges receipt of the following Amendments to this solicitation and has incorporated signed acceptance of each: Amendment Date Issued 01 11/27/ /11/ /23/ /6/ /22/ /29/ /5/ /12/ /17/ /18/ /22/ /06/ (V.1) 07/06/ (V.2) 07/06/ /01/ /22/ /29/ /19/ /22/ March 31, 2017November 4, 2016
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31 REPRESENTATIONS AND CERTIFICATIONS (L.32.2) In accordance with FAR , CenturyLink is registered in Sam.Gov and verifies its representations and certifications are current, accurate, complete as of March 20, 2017, and applicable to this solicitation under NAICS code for incorporation by reference. CenturyLink s DUNS and CAGE numbers are below along with representation and certification information. CenturyLink has no subcontractor planned to receive ten percent or more of planned revenue. Commercial and Government Entity (CAGE) Number: Dun and Bradstreet Data Universal Numbering System (DUNS) Number: 1XWZ Taxpayer Identification Number (TIN): Legal doing business as (DBA) Name: Qwest Government Services Inc. d/b/a CenturyLink QGS on behalf of itself and its affiliated entities companies ( CenturyLink ) 23 March 31, 2017November 4, 2016
32 CORPORATE OVERVIEW CenturyLink, Inc. (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates 60 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network. In 1930, William Clarke and Marie Williams purchased the 75 paid subscriber Oak Ridge Telephone Company and setup the switchboard in their front parlor. In 1946, they gave the company to their son, Clarke M. Williams as a wedding present that, in 1968, became Central Telephone and Electronics covering three states with 10,000 access lines. In 2016, CenturyLink is now the third largest telecommunications provider in the United States offering: Large global service networks Nationally 250,000 route-mile fiber network Internationally a 300,000 route-mile access network. 60 major and secure data centers in North America, Europe and Asia. A comprehensive portfolio of IP-based hosted, data, cloud, security, integrated, managed solutions, broadband and video. Cybersecurity solutions tailored individually to protect and defend our commercial, federal, state and local agency, Department of Defense and operational aviation networks Award-winning customer service. 24 March 31, 2017November 4, 2016
33 CenturyLink was named the leading cloud service provider for 2015 by Frost & Sullivan based on criteria such as customer experience, implementation best practices, ability to meet industry challenges and visionary innovations. Frost & Sullivan identifies companies each year that set the standard for cloud IT services. CenturyLink is a full service provider to commercial, consumer, and federal government customers. In particular, CenturyLink provides service for federal contracts supporting civilian and defense agencies with a variety of service offerings, many which are sensitive and classified contracts. CenturyLink is committed to enhancing its product and service portfolio in support of the federal government s most pressing technological needs and to the continued investment in resources to meet future demand for robust, agile, and cost effective telecommunication and IT services. The CenturyLink vision outlines a strategy that will flexibly evolve our business to address the next generation of services demanded by the marketplace. The CenturyLink Vision A clear vision of how our integrated network, cloud/hosting and IT services can enable new ways of living and working in an innovation-driven, fast-moving world. We hold a unique position the people, technology, assets and financial strength that gives us a clear advantage in enabling this new economy. CenturyLink s long history of introducing new technologies and capabilities and its sound financial base sets the stage for strong federal government confidence in our ability to equip agencies with innovative, competitively priced and secure services to fulfill their missions and day-to-day government business and operational requirements. In 2014, CenturyLink reported $18,031 million in operating revenue with net cash of $5,186 million provided by operating activities. 25 March 31, 2017November 4, 2016
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