ACT-IAC Network Services 2020 Working Group Report

Transcription

1 ACT-IAC Network Services 2020 Working Group Report December 18, 2013 N&T SIG Meeting

2 Recommendations Roundtables & Committee Work September 18 Readout to GSA GSA Value Proposition Best Practices Transition Task Order/Service Order Inventory & Expense Management Portal & Interfaces Incentives & SLAs Technology Vision & Innovation 2

3 Network Services 2020 Working Group Co-Chairs Brian Bonacci, Level 3 Committees Co-Chairs for each Committee Gary Wall, GSA GSA-Vendor Operations Program Development Business Growth & Collaboration Technology & Innovation Service ordering Portal & Pricer Vendor contract ops Co-Chairs Bob Collet, BCCP Carl Tucker, U.S. Courts Goals & Metrics Transaction strategy & costs SLA s Success Factors Value Prop models Program Mgmt. Co-Chairs Jeff Mohan, AT&T Tim Quinn, Interior Strategies for Maximizing portfolio business Small business Regional Promoting competition Collaboration Acquisition Reform Co-Chairs Bob Woods, Topside TBD Product/Services Scope Innovation Technology Evolution Security Co-Chairs Shawn Carroll, CenturyLink Pete Tseronis, Energy 3

4 GSA/Vendor Operations Committee

5 GSA/Vendor Operations Committee Structure Industry Chair: Bob Collet, BCCP Government Chair: Carl Tucker, US Courts Subcommittees 1) Data Collection and Management Co-Chairs: Ed Weber/HHS Deirdre McDonnell/BCCP 2) GSA/Agency System Requirements Co-Chairs: Melissa Ayala/AT&T Carl Tucker/US Courts Standing Meetings (if applicable) Weekly Status Calls Committee Purpose & Focus To identify GSA, agency and vendor requirements for exchanging business information, respectively, in the management, use and provision of network services.

6 GSA/Vendor Operations Data Collect and Management NIC/NSC Requirements Telcordia Alternatives GSA/Agency System Requirements Data Interface Business Strategy 6-Step Ordering Process Generic elements identified by Service Model Data Interface Technical Strategy Examined alternatives: XML, ebxml, JOSIF, etom Tentative conclusion: XML-based transactions

7 GSA/Vender Operations Proposed Projects/Activities Geo Location recommendation Data elements by service model Interface strategy 7

8 GSA/Vendor Operations Key Input for GSA The ordering process should be modified to enable Agency-vendor collaboration so that higher quality orders may be placed (i.e., don t start the SLA clock prematurely) There is substantial agreement among the agency and vendor team members that the use of Telcordia is expensive alternatives should be investigated. 8

9 GSA/Vendor Operations GSA Questions Future Systems Business Portal, EDI Format Team investigated etom and JOSIF standards. They not found applicable for a customer/vendor interface. Evaluating use of XML and ebxml Methodology for defining geographic boundaries? Operational service commonality should be a driving principle. When defining boundaries, consider state pricing, taxes, fee boundaries (examples) and the changing nature of the services, i.e. what is offered today will evolve with technology. 9

10 GSA/Vendor Operations GSA Questions (cont.) How do we collectively improve service delivery, especially regarding the last mile and LEC coordination? Operational impacts need to be considered as part of an overall solution, e.g., integration of Ethernet providers (not typically telcos). 10

11 Telecommunications Operations Process Data Elements #1 Service Request #2 ORA #3 ARH/OR N #4 SO C #5 FOC N #6 SOC N Inventory? Y/N Config? Y/N Report? Y/N Service Models Telecomm Service Models IP Based Service Models Optical Service Models Mgt & App Service Models Security Service Models Service Models Special Svcs Wireless 11

12 : The 6-Step Order and Tracking Process #1 Service Request Mandatory/Y/N #2 ORA #3 ARH/ORN #4 SOC #5 FOCN #6 SOCN Customer > < Vendor 12

13 Service Models Service Categories 3 Telecommunicatio ns Services: Services IP-Based Services: Optical Services: Products: Voice VS Premises-Based IP VPN PBIPVPN Synchronous Optical Network SONETS Circuit Switched Data CSDS Network-Based IP VPN NBIPVPN Optical Wavelength OWS Toll-Free TFS Voice over IP Transport VoIPTS Dark Fiber DFS Combined CS Content Delivery Network CDNS Private Line PLS Converged IP CIPS Management and Application Services: Video Teleconferencing VTS Managed Network MNS Audio Conferencing ACS Teleworking Solutions TWS Call Center/Customer Contact Center CCS Security Services: Special Services: Managed Firewall MFS Land Mobile Radio LMRS Intrusion Detection and Prevention IDPS Mobile Satellite MSS Managed E- Authentication MEAS Fixed Satellite FSS Vulnerability Scanning VSS Anti-Virus Management AVMS Wireless Services: Cellular/PCS CPCS Multimode Wireless MWLANS Cellular Digital Packet Data CDPD Paging Page Acronyms in RED currently not found in the Networx Service Guide Found at: 13

14 Data Elements Data Element Service Model Telecomm Service Model IP Based Service Model Optical Service Model Mgt & App Service Model Security Service Model Special Svcs Service Model Wireless ASRN X X X X X X X AHC (s) DAR Name CWD (Customer Want Date) O-Address1 O-Address2 O-City O-St O-ZIP O-Country ANI X X Etc. 14

15 Standard Telecommunications Data Interface (STDI) Data Elements #1 Service Request #2 ORA #3 ARH/OR N #4 SO C #5 FOC N #6 SOC N Inventory? Y/N Config? Y/N Report? Y/N Service Models Telecomm Service Models IP Based Service Models Optical Service Models Mgt & App Service Models Security Service Models Service Models Special Svcs Wireless 15

16 Business Growth and Collaboration Committee

17 Business Growth and Collaboration Industry Co-Chair: Bob Woods, Topside Consulting Government Co-Chair: Lisa Clark, HHS Sub-Committees: Value Proposition Standardization Collaboration 17

18 Business Growth and Collaboration Target Projects Value Proposition Time Frame 1. Create value comparisons to other GSA and external programs Q2/ Create a TCO model for In house contracting vs. utilizing GSAs model and tools; build customer testimonials Q2Q3/ Educate stakeholders through continuing panels and sharing Q4/ Assist GSA in understanding the voices of the customers Standardization 1. Develop framework for transition management Q2/ Create best practices and testimonials Q4/2014 Collaboration 1. Create framework for maximizing small business participation Q3/ Review the roles and participation of the regional contracts and regional support model Q4/

19 Business Growth and Collaboration Project Goals Conduct customer opinion surveys Develop stakeholder model and an outreach program for stakeholders Create a customer Board of Directors to make NS2020 their networks services program Establish a customer account function improving collaboration with the agencies 19

20 Business Growth and Collaboration GSA Questions Potential For Shared Services Industry interest is in providing services following commercial best practices Government wants to align services to mission and make technology a force multiplier Other stakeholder groups have not be engaged Small Business Opportunities Industry tends to want to do what it does best or what maximizes the bottom line Government wants to meet socio-economic goals while maximizing mission Delineating the Value Proposition Industry wants to maximize contract usage and lower costs of sales Government wants to aggregate buying, obtain best pricing and maximize value 20

21 Business Growth and Collaboration GSA Questions Potential For Shared Services Industry interest is in providing services following commercial best practices Government wants to align services to mission and make technology a force multiplier Other stakeholder groups have not be engaged Small Business Opportunities Industry tends to want to do what it does best or what maximizes the bottom line Government wants to meet socio-economic goals while maximizing mission Delineating the Value Proposition Industry wants to maximize contract usage and lower costs of sales Government wants to aggregate buying, obtain best pricing and maximize value 21

22 Program Development Committee

23 Program Development, Goals, and Metrics Committee Industry Chair: Jeff Mohan, AT&T Federal Chair: Tim Quinn, Department of Interior Subcommittees (proposed): Contract Transition SEDs/CPE Acquisition Effectiveness RFI, RFP, SOW Management The Last Mile 23

24 Transition Goal: Manage contract-to-contract transition in a more effective manner Key Items: Agency incentives Staging metering the input Measures of success Ability to compress timeframes 24

25 SEDs Goal: Streamline acquisition and use of end-user technology Key Items: - Reduce the mod impact - Review the cost model - Rapid introduction of new technology, but - Minimize technology risk - Plan for obsolescence 25

26 Acquisition Effectiveness Goal: Improve process for RFIs, RFPs, SOWs Key Items: - Standardize the process - Provide best practices knowledge base - Protest proof the acquisition process 26

27 The Last Mile Goal: Improve service delivery to endcustomer locations Key Items: - Understand current environment - Define local alternatives - Define technology alternatives 27

28 Technology & Innovation Committee

29 Technology & Innovation Industry Co-Chair: Shawn Carroll, CenturyLink Government Co-Chair: Pete Tseronis, Department of Energy 29

30 Technology & Innovation Target Projects Value Proposition 1. Evaluate current technology trends and present guidance for strategic vision Timeframe Q1/ Educate technology shareholders through collaboration Q1/ Assist GSA in technology strategy to maximize efficiency and innovation Q1/2014+ Standardization 1. Provide guidance on emerging technology and recommend standards for adoption Q1/2014+ Collaboration & Innovation 1. Provide guidance on how emerging technology providers can quickly enter the NS2020 ecosystem 2. Assist GSA in a service evolution strategy that adapts at the speed of cloud Q2/2014 Q4/

31 Technology & Innovation Goals Recommend a combined government and industry technology vision for NS2020 Establish a Technology Advisory Board for the purpose of establishing ongoing dialog with GSA and service providers Assist in educating stakeholders through working groups 31

32 For more information about the ACT-IAC Networks & Telecommunications (N&T) Shared Interest Group (SIG) or its NS2020 Working Group please contact ACT-IAC SIG Director John Shaw at