GSX Solutions Office 365 End-User Experience Analysis Services Get back Power on End-User Satisfaction

Transcription

1 GSX Solutions Office 365 End-User Experience Analysis Services Get back Power on End-User Satisfaction

2 About GSX Solutions Founded in 1996, Headquartered in Switzerland 600 large to very large enterprise customers Buffalo Boston London Nice Geneva 5 Support Offices: 2 support offices in the USA, 2 support offices in Europe and one Support team in India 3 Technical Sales teams: Technical sales team in USA, Europe and India Bangalore Singapore 2 development teams: Development team in Europe and India Follow the Sun Support

3 Some of our References Consulting & IT Services Transportation & Logistic Healthcare Manufacturing & Retail Financial Insurance

4 GSX Solutions for Office 365 Provide reliable and unbiased metrics to determine true end-user experience Reduce IT operation costs by providing self service reports to IT & Business operations Reduce the Mean Time to Repair by spotting the root cause of the latency (local IT, Microsoft, Network) Show impacts of localization on end-user experience Prevent and reduce end-user complaint ticket to help desk and support End User Experience Reporting & Audit Optimize license management and costs Reduce overall TCO & develop productivity by spotting who is using what and how Reduce security costs by providing direct insight on abnormal use of Office 365 Migration assessment & performance health check Reduce IT operation costs of large and multitenant environments Performance Base Lining Setup automatic financial & enduser adoption reports Managed monitoring services Services Management Reduce human manual operation s risks by automating recurring tasks and tracking administrative delegations across tenant management Reduce time and costs of end-users management Enable consistent management of users across on-premises & online services

5 GSX End-User Experience Assessment: Two turnkey Service options End-User Experience SPOT Assessment End-User Experience DISCOVERY Assessment 30 Days 1 location 30 Days Up to 5 locations All inclusive: install, configuration and reports One End User experience assessment for One Office 365 service All inclusive: install, configuration & reports 4 Office 365 services performance checks including impact of hybrid identities on Office 365 performance Check the ability of your location to deliver good Office 365 service to your end-user Detect bottleneck in your hybrid infrastructure Access to all collected data with PowerBI dashboards. Free Compare service quality across critical locations Detect bottleneck services by service across locations Provide actionable insights on how to improve services Access to all collected data with PowerBI dashboards $5K

6 GSX End-User Experience Assessment: Benefits Understanding Office 365 Performance Issues Are you receiving complaints about Office 365 service delivery issues? Get precise insights into the end-user experience to establish a baseline. Providing insight into network performance Detect any bottleneck within your network and understand its impact on service delivery of the end-user experience. Assessing critical locations Check beforehand the true end-user experience you will be able to deliver on specific Office 365 services.

7 Detect & Understand Office 365 & Hybrid Performance Issues The Robot User actions Open Mailbox Create Create tasks Create Folder Create meeting Resolve User Download attachment Free Busy service Search Item Mail Routing internal & External Log in to SharePoint Online Upload an attachment from a SharePoint online library Download attachment from SharePoint library Log in To Skype for Business Online Test Presence status of other users Instant Messaging: ability to send a chat Jitter & MOS calculation End to End network diagnostic Log in to Microsoft OneDrive Upload an attachment from Microsoft OneDrive Download attachment from Microsoft OneDrive Traceroute with hop number & latency Port connectivity to Office 365 Round trip time to any network end point DNS resolution availability & time Packet Loss analysis Test Office 365 end-user experience from your critical locations Be alerted in real time Analyze local IT & Network impact on end-user experience

8 Get your data in your PowerBI dashboards Get the data you need! Every statistics (Cloud & Hybrid monitoring) are sent to Microsoft SQL Database (or SQL Express) The SQL database has been designed & structured to be easily used by any reporting tool GSX provides out of the box PowerBI templates for each Cloud services and hybrid infrastructure Every template can be easily customized to your needs You keep the control over your data

9 Ensure success of every step of your migration Before Migration During Migration Project success validation Enable true assessment of site s ability to handle Office 365 workload Predict which sites need Network & infrastructure improvement to deliver optimal end-user experience Pinpoint bottlenecks, estimate future number of tickets, enable your team to calculate site s optimization ROI Ensure continuous availability & performance of the hybrid infrastructure Detect availability & performance issue at the site level before your end-user Monitor the impact of any change in your infrastructure on your end-user experience Provide extensive reporting about end-user experience of the new cloud architecture at the site level Lower the overall number of enduser complain tickets during & after migration Proves the ROI of your infrastructure changes and validate the global success of your project

10 Simplify Office 365 Performance Monitoring & Reporting with GSX Solutions Get real insights on the quality of service delivered to any location. Ensure user satisfaction with end-to-end service tracking for optimal performance. Reduce your overall Office 365 support costs with fast troubleshooting and less tickets. Significantly lower Total Cost of Ownership and risks associated with Office 365.

11 GSX Solutions HQ Geneva, Switzerland GSX Solutions USA Boston, MA GSX Solutions ASIA Singapore