Implementing ABS. ICTI conference Novi Sad / 16 May 2014

Transcription

1 Implementing ABS ICTI conference Novi Sad / 16 May 2014

2 Agenda AMOS ABS Allianz OE Business Project organization

3 AMOS

4 AMOS at a glance Shared service provider to the Allianz group Headquarters in Munich In Group, Operations and International Services Allianz client companies all over the globe Accumulated experience and learning 2013 revenues: mn Euros 2565 employees worldwide Copyright AMOS SE

5 Our customers: Allianz entities and holding-company functions AMOS client companies by region (in %) AMOS client companies by region EEMEA Americas 10 Asia Pacific Western Europe (except Germany) 67 Germany In 2013 AMOS served 279 Allianz entities all over the globe. Figures as of December 31, 2013 Copyright AMOS SE

6 Selection of major AMOS services (1/2) Allianz Global Network Allianz Virtual Client Allianz Business System One Web Group-wide data and voice network Global cooperation at high quality and security standards Convenient and secure data access Flexible working any time using the suitable device Allianz Core Insurance Platform End-to-end support for all business processes Common group-wide web platform State-of-the-art basis of all corporate websites Copyright AMOS SE

7 Selection of major AMOS services (2/2) Allianz Group OPEX Procurement Allianz internal Consulting unit Consulting, Education, Coaching Global sourcing Spend, contract and supplier management to get best quality at best prices Corporate Real Estate Framework for site selection and facility management Savings and optimization opportunities in leasing and occupying facilities Modern workplaces in the Open Space Attractive and flexible working environment fostering collaboration Copyright AMOS SE

8 ABS

9 ABS Core Competence Center * Subsidiary Munich not included 9

10 Allianz Operating Model (AOM) design criteria define functional architecture and required components AOM design criteria Functional target architecture Components Consistent customer view Input channels to serve customers across multiple channels Harmonized model for customers and sales Integration Platform to route customers according to service levels 80%+ Straight-throughprocessing / Automation Specialization and segmentation State of the art architecture - component-based - flexible - adaptable - open - state of the art technology Insurance capabilities to provide core insurance logic Surrounding systems to provide ancillary functions e.g. print Simplification and reduction of unnecessary work Output channels to route feedback to customers and external partners Professional performance and resource management Database to store operational and dispositive data 10

11 Configuration and Customizing Allianz Business System Integrated System with CRM inside 11

12 ABS From past to present 12

13 Global Thinking 13

14 More than users work with ABS ABS enabled a 50% productivity boost for claims processing at AGA AT ABS is used by 13 international customers In 2016 more than 60 mn effective contracts are managed with ABS More than 4 mn claims per year are handled with ABS ABS is used in more than 8 different languages 14

15 ABS Core system architecture 15

16 Configuration and Customizing Main Customization Mechanisms Data Model Extension via country-specific model appendices Expansion via vertical (generic) tables Expansion via dynamic domain concept ABS Core Client / Server programs Customizing the GUI-Layer: file structure via navigation nodes, contributors, inheritances Customizing the dialog layer Customizing the business layer via adaptation of business logic via APIs and Extension Points ABS Core HOST programs Defined points for customerspecific extension in batch programs Different program types (read-only program, modifiable standard processing or empty shells) Customer-specific batch programs ABS Core Portals Reuse of portalpages, portlets, portletpages and components Styling using CSS, JS and HTML5 features Customizing the web workflows Customizing the business layer via adaptation of business logic via APIs and Extension Points 16

17 The Different Faces of ABS ABS Core ABS Configuration Suite Product Explorer (PEX) Agent Desktop ABS Portal ABS Broker Portal ABS Direct Portal ABS Partner Portal 17

18 Two major ABS Implementation Scenarios are available Transformation Process Co-existence / Convergence Scenario Co-existence / Convergence starts with local application landscape and transforms it step by step towards target architecture Greenfield Scenario Greenfield implements target architecture in one step. Implementation requires customization to local specifics. 18

19 ABS Methodology: 3 Levels Level of detail Key information Schematic Level 1 Phase Key Outcome Transverse Function Phases Level 2 Phases Description Entry Criteria Input Responsible Governance Quality Gate Deliverable Exit Criteria Task Phase Tasks Level 3 Tasks Task Description Deliverable Tool Template Task Deliverables 19

20 Typical large OE Business

21 Allianz OE Application landscape (simplified example) Marketing & Sales Policy Issuance Business Policy Servicing Claims Management Support Functions O4 P4 IT P&C AV BA N4 S4 RC M4 C4 GD Indiv. Life DO SF GC GC CR GU SN SCR EL Group AN JL SI MAL IX SA UB AG NSP OS GH CV FF Indiv. Health IA KI TS MH DK C5 VF ZW MP... Credits EMP Support applications RF NT PI CK EZ ZR KC ND BC FI ZC FG EK QE I4 G4 GK OS TY OE RA CG Q3 FD 21...

22 Transition roadmap Principles Realign project deliveries with key Business challenges, in 4 waves Address short-term Distribution challenges with hybrid approach Synchronize project delivery and Group strategy Balance workload over Program duration Desynchronize Data migrations from new business start Wave 0 '14 Wave 1 '15 Wave 2 '16 Wave 3 - end '17 Digital acceleration, distribution P&C Standard Distribution for Salary Networks Mid-Corp, Distribution for Tied-Agents 22

23 23 Wave 0 Claims Management Policy Issuance Policy Servicing Support Functions C5 Business Support applications P&C M4 C4 RC OS FF Indiv. Life Indiv. Health Group Marketing & Sales O4 GH Credits BA P4 N4 S4 JL AV GC GC TS MH IX MAL SCR NSP SA SI EMP EZ NT VF ZW MP QE RA CG FG OE EK FD G4 GU SN ZR CK Q3 PI ND GK EL UB AG GD CV CR KI DK KC I4 BC OS FI TY ZC RF AN DO IT IA SF

24 24 Wave 1 Claims Management Policy Issuance Policy Servicing Support Functions C5 Business Support applications P&C M4 C4 RC OS FF Indiv. Life Indiv. Health Group Marketing & Sales O4 GH Credits BA P4 N4 S4 JL AV GC GC TS MH IX MAL SCR NSP SA SI EMP EZ NT VF ZW MP QE RA CG FG OE EK FD G4 GU SN ZR CK Q3 PI ND GK EL UB AG GD CV CR KI DK KC I4 BC OS FI TY ZC RF AN DO IT IA SF

25 25 Wave 2 Claims Management Policy Issuance Policy Servicing Support Functions C5 Business Support applications P&C M4 C4 RC OS FF Indiv. Life Indiv. Health Group Marketing & Sales O4 GH Credits BA P4 N4 S4 JL AV GC GC TS MH IX MAL SCR NSP SA SI EMP EZ NT VF ZW MP QE RA CG FG OE EK FD G4 GU SN ZR CK Q3 PI ND GK EL UB AG GD CV CR KI DK KC I4 BC OS FI TY ZC RF AN DO IT IA SF

26 26 Wave 3 Claims Management Policy Issuance Policy Servicing Support Functions C5 Business Support applications P&C M4 C4 RC OS FF Indiv. Life Indiv. Health Group Marketing & Sales O4 GH Credits BA P4 N4 S4 JL AV GC GC TS MH IX MAL SCR NSP SA SI EMP EZ NT VF ZW MP QE RA CG FG OE EK FD G4 GU SN ZR CK Q3 PI ND GK EL UB AG GD CV CR KI DK KC I4 BC OS FI TY ZC RF AN DO IT IA SF

27 Project organization

28 Leadership and Organization: More readable and clarified accountabilities Business Leader Lot 1: tbd Lot 2 & 4: M. Horr Lot 3 & 5: tbd Global One Program Management Program Leader AMOS coordination Preferred Partner coordination Accountable to Allianz OE and Group for achievement of Program objectives Accountable of business on-boarding, scope arbitrages within defined cost & timing and synchronization with change management Architecture Leader Accountable for global consistency between ABS, other Group solutions and legacy systems Efficiency Monitoring Leader Accountable for monitoring of program efficiency, discipline steering and corrective actions IT Production Leader Accountable for operability of solution and production support during project Overall Design Leader Solution Support Leader Release Manager release 1 Release Manager release 2 Release Manager release 4 Release Manager release 5 Accountable for executable solution design consistent with deliver capacity Accountable for end-to-end functional support from design to production Accountable for release delivery on-time within defined capacity and with proper quality Program Design Delivery 28

29 Approach: Limit iterations to define end-to-end business processes Help to understand OE / B2IT Solution ACN Express requirements AMOS Business All important parties are around the table to avoid misunderstandings and unnecessary iterations 29

30 Thank you! Questions?