Accelerate Digital Customer Acquisition & Increase Business Agility

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1 Accelerate Digital Customer Acquisition & Increase Business Agility

2 Our core competency is banking and we re learning very quickly that the best part of innovating is about having the right partnerships. We found that working with Avoka was more effective than anything we had tried internally. Linda Duncombe Managing Director of Digital & Customer Experience CitiBank

3 Improve Business Agility Avoka enables enterprise and government to focus on customer initiatives and respond rapidly to market opportunities, rather than investing in long development projects and IT infrastructure. With Avoka Transact, launch sophisticated digital sales and onboarding applications in days or weeks, not months or more. Gain the agile advantages of the cloud, while meeting stringent financial, government compliance and security requirements. Drive Sales Increase customer acquisition on mobile devices, reduce abandonment, and multiply your crossselling, resulting in higher revenues from deposit, loan and credit card products. Simplify onboarding and digitize your branch experience, yielding higher satisfaction and accelerated customer enrollment. Create a Customer-Centric Enterprise Focus on your customers, rather than on back-office processes, giving customers great control and letting you be responsive to changing market opportunities. Deliver Convenience & Experience Accelerate government digital transformation by reducing the cost to serve both agencies and citizens cost effective way to streamline customer experience. Allow citizens to access government services from mobile and digital devices, anytime and anywhere meet the demands of citizens and business with a digital option that is live in weeks, not months or years.

4 Case Studies Retail Banking Loan Application Live in 60 Days A Top-50 US bank needed to reach a specialized target customer with a new personal loan product. Customer experience, convenience, and collaboration with the loan specialist were critical. Avoka delivered a mobile responsive application, exactly matching bank style guidelines, live 60 days from project kick-off. Avoka s Virtual Data Center architecture achieved compliance objectives with a cloud based implementation, helping meet the aggressive timeline. Wealth Management Sales and Onboarding This Top-20 Australian bank was under tight deadline to launch omni-channel signup and onboarding for investment products including funds, cash management and equities. With Avoka, they introduced a mobile responsive interface, tied to the branch experience, in just 3 weeks. Avoka brought the agility they needed to meet product objectives, under pressure prior to fiscal year end. Insurance Customer Claims Experience To meet the needs of insurance customers filing emergency claims in times of natural disaster, this Top-5 Australian institution needed a mobile interface quickly, without upsetting their existing back-office. Avoka created a mobile responsive solution that fit existing claim processing, but met customer demand for a convenient way to engage when most needed. Live in just 2 month, the insurer focused on customer delivery rather than back office re-engineering. Government Digital Customer Engagement A UK government agency serving aviation customers needed to digitize applications for permits and licensing for aircraft. With Avoka, the agency sped up the process for customers and increased initial acceptance rates by 63%, based on improved accuracy of the omni-channel digital application vs. paper submissions.

5 Avoka Transact Avoka Transact is a digital business platform used to accelerate customer acquisition and increase business agility in financial services, government, education, field service and other industries. Transaction Manager The heart of the system, Transaction Manager, serves intelligent applications focused on customer acquisition, onboarding and service, creating a digital alternative to aging PDF or paper forms. Mobile responsive, it delivers device independent experiences with no client installed software. Crossing multiple channels, it includes save-and-resume capability allowing customers to start an application on one device, then finish later in a branch or different device. End-User Channels In Person Over the Phone Digital Device Customer Experience Layer Identity Imaging Social Media E-Signature Design Manage Optimize 3rd Party Tools API XML PDF Back-Office Systems of Record

6 Avoka Transact CONT. Transact Composer Avoka Transact Composer is the design tool of Avoka Transact. Built for no-code design and authoring It empowers non-technical business users to create and deploy digital form-based transactions without requiring them to know HTML5, CSS, JavaScript, XML schemas, or the technical details in building device-and browser-agnostic applications. With Composer, Avoka creates time-to-market advantage. It enables Avoka customers to introduce highly tailored and stylized customer experiences with far shorter schedules, lower cost and less complexity than traditional IT. Transact Technology Partners The Transact platform has been extended with more than 30 different partners services including imaging, identity, digital signature, and address lookup. Implemented from the Transact Composer interface, designers can add services that are pre-integrated to create a complete solution. Transact for Salesforce Transact for Salesforce integrates frictionless digital and mobile account opening, onboarding forms and service transactions into the Salesforce.com ecosystem. For organizations whose customer records are built around Salesforce, Avoka extends account applications, onboarding forms, and service input to customers across mobile, tablet and desktop devices. Cloud and Virtual Data Center Transact is delivered as a service in the cloud, designed to meet the most stringent security, compliance and data localization requirements for financial and government institutions. Configurations include redundant high availability and elastic scalability. The Virtual Data Center (VDC) architecture maintains customer protected data in separate databases on dedicated servers, with encryption keys controlled exclusively by the customer.

7 Avoka Principles 1 Speed-to-Market for Digital Customer Acquisition 2 Relentless Focus on Minimizing Customer Effort 3 Drive a Mobile and Omni-Channel Experience 4 Business Controls Design Outcome 5 Data Driven Conversion Optimization Recognized Worldwide Avoka has received awards in Australia, Europe and North America for its frictionless sales interfaces and rapid time-to-market.

8 Let s Talk Australia Sydney Office Level 2, 1a Rialto Lane Manly NSW 2095 Phone: (02) International: Europe Venture House, Arlington Square Downshire Way, Bracknell, Bracknell Forest RG12 1WA, UK Phone: (020) International: North America West 120th Avenue Suite 335 Broomfield, CO 80021, USA Phone: (888) International: avoka.com info@avoka.com