Spotlight on Precision

Transcription

1 Spotlight on Precision Teleconference: Participant Passcode: Tuesday, March 14, 2017

2 Welcome to the Spotlight on Precision Client Webinar Today s 90-minute webinar is being recorded and a link to the recording will be sent to you Please enter your questions for our speakers into the chat box - Select All Panelists when submitting your question For more information following today s webinar, please contact your client partner or service manager 2

3 Agenda Welcome Meet the new business leader for Precision Meet the new business leader for Precision Q&A Business Solutions Feedback and Request More Information Business Solutions Q&A Concluding Remarks 3

4 Meet the New Business Leader for Precision Troy Moore VP, General Manager, Precision

5 About Troy Moore Troy Moore Vice President and General Manager, Precision Joined the Fiserv Bank Solutions team in October 2016 after an extensive career in the financial industry Over 20 years of banking and leadership experience in sales, marketing and operations. Served as Bank President, EVP and Head of Retail Banking, Chief Operating Officer and as a member of the Board of Directors 5

6 Precision from Fiserv 587 Clients in 40 States 177 Outsourced Clients 475+ new clients since January new clients last 3 years from 11 different companies/systems Largest Outsource Client is $9.6 Billion in total assets 410 In House Clients 70% New Client Selection Rate of banks deciding to change core systems 80% New Client Selection Rate of banks deciding to change core systems over $1 billion in assets Largest In House Client is $22.4 Billion in total assets Over 3.6 million accounts process daily by Precision outsourcing $315 Million is the averaged sized client in assets processing on Precision $150 Billion total assets processed 16 Clients over $1 Billion in total assets

7 Found In 42 States and the West Pacific 7

8 Expanding the Fiserv Client Partner Teams Growth in Precision Client Partners Engaging with our customers has been an ongoing focus over the last few years. Precision is committed to serving our clients and we continue to create new relationships for the long-term Precision Client Partners Service Managers 8

9 Client Services Streamline Support Aligning Expertise Coaching for Success In-house and outsourced support queues have been combined to one queue New phone network now supporting an 800 number Combining groups across Fiserv with similar knowledge functions Creating a deeper bench and sharing expertise across core solutions Recent upgrades provide our managers new opportunities to coach our associates Each associate will have random calls monitored. Feedback will be shared to better the client experience 9

10 Awards and Recognition Only technology provider in our segment on Fortune and Forbes lists 2014 I 2015 I 2016 I consecutive years 10

11 Connect With Us Troy Moore 11

12 Business Online Mobiliti Business CheckFree Small Business Mobile Source Capture Jon Michelsen, Director, Client Solutions Consulting Kerry Perez, Client Solutions Consultant

13 About the Presenter Jon Michelsen Director, Client Solutions Consulting Thought leader with more than 35 years of banking industry experience Leads a team of Fiserv subject matter experts dedicated to helping financial institutions grow and cultivate business banking relationships 13

14 About the Presenter Kerry Perez Client Solutions Consultant Over 16 years of industry expertise in cash management working in the areas of quality assurance, education, product development, and client solutions consulting. Certified AAP Professional Fiserv team member since

15 56% of small business owners consider technology resources when choosing a financial institution Source: Raddon Small Business National Research, Spring 2016

16 Small Business PFI Outpaces Consumer Use at Major Banks PFI: Small Business Versus Retail Consumers 80% 70% 60% 50% 40% 30% 20% 10% 0% 68% 41% 19% 19% 19% 10% 13% 6% 2% 1% Major bank Regional bank Community bank Credit union No PFI Small business Retail consumers Source: Raddon Small Business National Research, Spring 2016

17 Larger Firms Are More Likely to Gravitate to Larger Banks Source: Raddon Small Business National Research, Spring

18 Most firms think online banking makes it easier for their business to pay for and get paid for goods and services, almost half would change for better online banking services Source: Raddon Small Business National Research, Spring 2016

19 Small Businesses Using Major Banks Use More Digital Channels Source: Raddon Small Business National Research, Spring

20 Of the companies using an online banking platform not dedicated to business banking, one out of three are willing to pay a monthly fee for an online banking platform dedicated to business services Source: Raddon Small Business National Research, Spring 2016

21 The Impact of Mobile Banking

22 Small Businesses Mobile Banking Influences Retention Source: Raddon Small Business National Research, Spring

23 Two out of three Gen Y small business owners use mobile banking 53% use remote deposit capture Source: Raddon Small Business National Research, Spring 2016

24 The Features Business Customers Expect Economical Conveniently and securely monitor account information, deposit checks and approve payments. Secure Automate the transfer process, providing a secure channel for your customers and staff to complete wire requests. Flexible controls for wire origination help to ensure that transfers are safe and accurate. Convenient Enable consumers to deposit checks individually, as they are received, reducing the risk of loss or theft and improving cash flow. Efficient Easy-to-use transfer templates streamline the process of submitting ACH transfers, building customer satisfaction and creating efficiencies for your organization. Mobile Allow them to manage their finances anytime, anywhere. Time-Saving Designed every step of the way with the small business customer in mind. Offering a variety of features including e-bills, faster payment capabilities, bill reminders and alerts Digital Business Bundle 24

25 Our Digital Business Bundle ACH Manager Mobile Source Capture Mobiliti Business CheckFree Small Business bill pay Wire Manager Business Online

26 Let s Take a Look!

27 Introducing Mobiliti Business Hosted mobile banking solution designed for businesses Integrated with Business Online Key features include: Account balance, transfers & history Mobile deposit & check images Approvals for ACH, wire, internal transfer, positive pay Integrated user entitlements MFA & secure login

28 Mobiliti Business App Icon & Splash Screen Example Device Home Screen to App Launch (iphone UX)

29 User Registration & Authentication Logon using Business Online credentials Multi-Factor Authentication security questions Terms and conditions acceptance Auto-enrollment in mobile for registered Business Online users User entitlements limit access to approved accounts and functions

30 Accounts and Transaction History

31 Account Balances Main menu Account list Two account balances: Current (posted transactions) Anticipated Avail. (includes pending)

32 Transaction History View transaction history View check images

33 Transfers

34 Transfers from Template Select and complete template Internal transfers Loan Payments Loan Advances Supports MFA challenge

35 Transfers from Template

36 ACH Origination Offered to Clients with ACH Origination in Business Online Provides users with the ability to originate single-item ACH Transfers using templates established in Business Online Includes support for future-dated transactions Includes support for a Security Challenge consistent with Business Online New ACH Transfer Menu Item

37 How to Create an ACH Transfer 1 2

38 How to Create an ACH Transfer (continued)

39 Wire Origination Offered to Clients with Wire Origination in Business Online Provides users the ability to originate single-item Wire Transfers using templates established in Business Online Includes support for a Security Challenge consistent with Business Online New Wire Transfer Menu Item

40 How to Create a Wire Transfer 1 2

41 How to Create a Wire Transfer (continued)

42 Mobile Deposit

43 Mobile Deposit Step 1 User selects the account and then enters the deposit amount Step 2 User is prompted to take a picture of the front and back of the check Step 3 User approves the deposit and receives a confirmation

44 Mobile Deposit History User can view deposit/image history for 30 days

45 CheckFree Small Business Bill Pay

46 Mobiliti Business Bill Pay

47 Mobiliti Business Bill Pay CheckFree Small Business

48 Mobiliti Business Bill Pay CheckFree Small Business

49 Approvals

50 Approvals Screen Badges show count of pending approvals in each category.

51 Payment Approvals List of pending approvals Approval types: Internal transfer ACH Transfer (includes ACH Tax Payments) Wire Transfer Positive Pay exceptions (with ability to view associated check images)

52 Funds Transfer Approval Details

53 ACH Approval Details

54 ACH Approval Details continued

55 ACH Approval Details continued

56 Wire Approval Details

57 Wire Approval Details continued

58 Alerts for Approvals (via Push Notifications) Turn on/off alerting Approval alerts: Internal transfer ACH transfer Wire transfer Positive Pay What are push notifications? Similar to an SMS alert for end users Shows up on the phone s home screen Limited to 140 characters Requires an internet connection, but not an active mobile phone # No carrier fees for users; No short code required Enables actionable alerts (future)

59 Alerts for Approvals (via Push Notifications) continued ios Notification Drawer ios Notification Banner ios Notification Pop-Up

60 Summary Takeaway Takeaway Takeaway Technology is a big consideration for businesses when choosing a financial institution and Community Banks can compete if they have the right tools Our digital business bundle contains the tools you need to grow your business customer base Contact your Fiserv Client Partner to get more details

61 Please Provide Your Feedback 61

62 Connect With Us Jon Michelsen Kerry Perez 62

63 Get Ready for Forum Forum Offers 4 days of inspiration 100 sessions highlighting strategies and solutions 150 products and solutions in the Solutions Center 63

64 Education Seminars Spring Location: Fiserv campus in West Hills, CA Date: Tuesday, April 11, 2017 Invitation has already been sent Fall Save the dates! 09/06/17 09/08/17: Kansas City, MO 09/12/17 09/14/17: Sioux Falls, SD 09/19/17 09/21/17: San Antonio, TX 09/26/17 09/28/17: La Crosse, WI 10/17/17 10/19/17: Nashville, TN 64

65 Next Spotlight on Precision Tuesday, June 13, 10 a.m. CST 65

66 Thank You! 66