The FIS Digital Business Banking Roadmaps. Digital Banking Product Management May 24, 2017

Transcription

1 The FIS Digital Business Banking Roadmaps Digital Banking Product Management May 24, 2017

2 Agenda Introductions Key Business Drivers Mobile Token Updated User Experience Business Mobile Roadmap Online Banking (OLB) Roadmap Business ebanking (BeB) Roadmap Questions 2

3 Expectations are rising The Competitive Landscape is Changing Institutions are challenged with: Protecting customers from the emerging threat landscape Providing tailored, personalized experiences Delivering on expectations for real-time Creating data-driven connections and value across converged channels Driving new revenue streams Increasing engagement and loyalty 3

4 Our Vision Provide industry-leading digital solutions that keep our clients competitive and relevant with the top financial institutions Drive Innovation and Expand Digital Capabilities Grow Sales and Increase Engagement Enhance Security and Reduce Fraud Expand Real-time Offerings Enable Data-driven Marketing and Analytics Create Operational Efficiencies 4

5 FIS Digital Drives Growth Annual Grow th 102% CARDLESS CASH 80M+ DIGITAL USERS * 136% PEOPLE PAY (P2P) 28% CHECK DEPOSIT *Includes Mobile, Online and epayments Clients (Q3 2016) 5

6 Mobile Tokens

7 Mobile Token Use RSA Phone Experience 7

8 Mobile Token Activation RSA 1. Download app, select mobile operating system, and enter device ID The user is instructed to download the RSA SecurID mobile app. Once opened, the application presents the user s unique 24-character device ID. The user selects their mobile device s operating system and enters the device ID to continue. 2. Scan QR code The user scans the QR code using the RSA SecurID mobile app. 8

9 Mobile Token Activation RSA (continued) 3. Set up PIN The user establishes a unique PIN. 4. Passcode validation The user validates their passcode and continues to the welcome page upon successful activation. 9

10 Digital Banking Updated User Experience (BeB and OLB)

11 Updated User Experience Phased delivery (Concept Prototype) 11

12 Navigation New BeB (Concept Prototype) Current BeB 12

13 Business Mobile Banking

14 Single Digital Finance Experience 2016 year in review Business Mobile Approvals Business Mobile Positive Pay Company ID Refactor (v3.5) Out of Band Authentication at Logon (v3.5) Business Mobile v4.1 (Pilot) 14

15 Changing User Expectations in Competitive Market Top of mind issues for corporate treasurers (269 surveyed) and bank service providers (515 surveyed) Understanding and mitigating cybersecurity/cyber risks, etc. Implementation of New Technology Talent Acquisition and Development 64% 64% 62% Education, increased pressure on investments in security Complex sales, demand for higher end solutions; integration Changing user expectations and experience Source: AFP 2016 Outlook 15

16 Changing Workforce in Corporate Finance and Treasury Employment of financial managers is projected to grow 7 percent from 2014 to 2024, about as fast as the average for all occupations Employment of accountants and auditors is projected to grow 11 percent from 2014 to 2024, faster than the average for all occupations. U.S. Bureau Labor of Statistics When asked which technologies they would like to see employers incorporate into their organizations, Millennial and Gen Z respondents said social media (41.4%), wearables (26.5%), virtual reality (26.1%), and robotics (20%). Forbes, September 13,

17 FIS Digital Solutions Q Hero images Highlight your brand Express a mood or tell a story Walk-throughs Users will be introduced to 4.1 s navigation and accounts Locations Locations search automatically populates the map using the customer s locations Faster performance through quicker functioning that provides greater ease-of-use Positive user experience drives engagement and builds customer loyalty 17

18 FIS Digital Solutions Planned projects Q Business Mobile Transaction OOBA Approvals (pilot) Large # of accounts (pilot) RDC: display deposit limit (pilot) App Store feedback (pilot) Bill Payment manage payees (pilot) Note: Some features listed are future candidates 18

19 FIS Digital Solutions Candidate projects Q Business Mobile Digital Marketing Platform (pilot) Hero Image Self-Service Tool OLB Mobile support for Business Transaction Approvals 19

20 FIS Digital Solutions Candidate projects Q Business Mobile - Business calculators (pilot) - Digital Receipts (pilot) - Digital Marketing Platform (pilot) - mpromote 20

21 Digital Finance Business User Experience Initiate and Manage Payments ACH and Wire Templates P2P Payments Business Bill Pay support for OLB Notifications and Push Alerts Support of Premium Alerts that are actionable User and Admin Self-Service Password Reset Admin Enable / Disable User Client Input driving roadmap forward 21

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23 Online Banking 2017 Roadmap

24 Completed Projects Q BancPac integration improvements Integrated Statement Enrollment External accounts Running balance display for batch load banks Separate Token at login from Token at Transaction Ability to offer token at transaction without token at login Same Day ACH enhancements New window for same day ACH cut off Limit checking for transactions above 25K Removal of support for External Transfers Digital Administration Tool SSO from DAT to Web Admin 24

25 Planned Projects Q ACH Enhancements Usability enhancements for ACH origination and template setup Support for IAT Transfer Enhancements Additional setup options for recurring and scheduled transactions Company Administration UI Usability enhancements for Company Administration Demo improvements Support for HTML demo Statement enrollment enhancements (pilot) New landing page for statement enrollment and viewing Device ID improvements (pilot) 25

26 Planned Projects Q Banker Alerts Additional alerts within Web Admin for OLB and Bank activity Premium Alerts (pilot) Integration to EAS for alerting Support for SMS and additional branding in alerts Positive Pay Enhancements Dual control for Positive Pay Emulation for Positive Pay file formats Integration to Bankway Positive Pay (pilot) SSO to Direct Link Merchant (pilot) HORIZON XAA Statements (pilot) 26

27 Business ebanking 2017 Roadmap

28 Completed Projects Q ACH Prenote effective date Large statement Make performance improvements to allow for customers with 100+ accounts have access list most recent statement by account type DirectLink Merchant SSO (pilot) General availability expected in Q

29 Scheduled Projects Q DirectLink Merchant SSO General availability Soft/mobile tokens Vasco (Pilot) ACBS Weblink SSO (Pilot) Multi ABA support (AKA controlled disbursement improvements) DAT user ID improvements non- addresses user ID support Multi transfer improvements Update the user experience to NOT allow for the creation of a transfer with more than 19 transfers Same Day ACH External Transfers Q MKE ACH ACH reporting NOC compliance enhancement Miser Core Loan Principal Only Payments Bankway Core Improvements HORIZON Core Integration Upgrade ARPPA improvements Allow approver to see the details of the positive pay issue file before approving Payee Positive Pay software upgrade Payee Positive Pay desktop check analyzer tool support 29

30 Planned Projects Q ACBS Weblink SSO (general availability) Soft/mobile tokens Vasco (general availability) & RSA (pilot) ImageCentre Remittance Lockbox SSO (pilot) Print all statement feature Wire improvements Set default page views for approve wires Sequential wire confirmation numbers Same Day ACH phase 2 Debit support ACH Positive Pay for MKE ACH ARPPA improvements Enhance the reversal & post function in BST to prompt user that a correction cannot be made when a check cannot be reversed due to statement cycle. 30

31 Roadmaps Roadmaps are updated quarterly and can be found on the client portal OLB path Product Information>Product Management>Online Banking>Product Roadmaps BeB path Product Information>Product Management>Business ebanking>product Roadmaps Business Mobile path Product Information>Documentation>FIS Mobile Banking Services>FIS Mobile Banking Roadmap Documentation 31

32 THANK YOU Digital Banking Product Management

33 2017 FIS and/or its subsidiaries. All Rights Reserved. FIS confidential and proprietary information.