SERVICE PARTNERSHIP AGREEMENT

Transcription

1 SERVICE PARTNERSHIP AGREEMENT Between: GNWT Procurement Shared Services And GNWT Departments & NWT Housing Corporation Version 1.0 May, 2013

2 Table of Contents Part 1: PURPOSE... 3 Part 2 : SERVICE PRINCIPLES... 4 Service Centre Principles... Error! Bookmark not defined. Client Principles... 3 PART 3: OVERVIEW OF SERVICES & RESPONSIBILITIES... 5 PSS Services... Error! Bookmark not defined. Client Responsibilities... 6 PART 4: PROCUREMENT SHARED SERVICES ORGANIZATION... 7 PART 5: SUPPORT CONTACT OPTIONS... 8 PART 6: SERVICE LEVEL RESPONSE TIMES... 9 PART 7: SERVICE PARTNER ASSUMPTIONS Communications Performance Measurement Resourcing Issue Resolution Continuous Improvement Terms of Review PART 8: PARTIES TO THE AGREEMENT Appendix I Service Responsibility Matrix Appendix II Service Standards Appendix III Contact Information Appendix IV Procurement Shared Services Clients Appendix V Procurement Shared Service Sample Organizational Structure P age

3 Part 1: PURPOSE The purpose of this Service Level Agreement is to establish a partnership between the Department of Public Works and Services, Procurement Shared Services (PSS) and Government of the Northwest Territories (GNWT) client departments. The goals of this agreement are to: Define responsibilities of PSS and clients Clearly define the services provided by PSS Define the basis for performance measurement and reporting Balance client requirements with operating efficiencies and capacity of PSS Allow for flexibility in the PSS model as client business requirements evolve This agreement commits both parties to certain service principles and standards. This two-way responsibility creates the basis for an agreement built on trust and shared accountability creating an effective partnership. The service standards that both parties commit to achieving will continue to evolve as PSS strives to continuously improve and meet the changing needs of its clients. 3 P age

4 Part 2 : SERVICE PRINCIPLES Accountability PSS is accountable for its actions and to fulfill its responsibilities PSS commits to monitor, measure and report on its performance Improvement PSS will work collaboratively with our clients to continuously monitor and improve established processes consistent with procurement best practices Accessible PSS will provide accessible services to our clients PSS will provide an equal level of service to all of our clients Responsive PSS commits to responding to our clients in a timely manner PSS will work with our clients to successfully meet or exceed our service standards PSS is committed to effective two-way communication PSS will be adaptive to meeting the evolving business needs of our clients Reliable PSS commits to delivering timely and high quality professional procurement services to our clients Client Principles We commit to fulfill our responsibilities as defined in this agreement in a timely manner We will collaboratively work with the PSS centre towards continuously improving procurement processes We are committed to effective two-way communication We will inform the PPS centre of any changes in requirements or new initiatives that may impact service volumes or the achievement of service level standards 4 P age

5 Part 3 : OVERVIEW OF RESPONSIBILTIES & SERVICES PSS Services This Service Level Agreement will enable the following services to be delivered by PSS. Contract Advice & Support: Procurement Advice and Support services are provided to GNWT departments, Boards, Agencies and communities throughout the NWT. Contract Management Advice and Support services are available to GNWT departments, Boards, Agencies and communities throughout the NWT. Professional Procurement Services: Develops a Procurement Plan (in conjunction with the Client). for the procurement of Goods and Services that are estimated to exceed $5000 (excluding construction) and determine for the method of procurement. Central Desk & Contract Administration manages the competitive processes Air Charter Procurement Services. Releases against Standing Offer & Service Supply Agreements. Reporting & Support Provide Reporting on procurements activities for client departments. Year End Reconciliation on contracts administered through PSS to meet GNWT s contract reporting requirements. Maintains complete and accurate Procurement files Information & Training Session Provides training/information sessions on PSS supported activities that include: Contract Administration. Contract Management. Orientation sessions on Procurement Shared Services: o How to access shared services 5 P age

6 o Services provided by Procurement Shared Services o Development of Procurement Plan o Client & PSS responsibilities during and after the Procurement process Procurement of goods and services under$5000 Client Responsibilities The following is an overview of the Client Department s Responsibilities Accurate and timely identification of the goods and/or services to be acquired by PSS Provides scope of work/technical requirements Provides Committed Requisition Provides input into the preparation of Competitive Documents, depending on complexity of procurement Participates in evaluation of Tenders/Proposals as applicable and depending on complexity of the procurement Provides approval authorities as required throughout procurement process Receipt and acceptance of goods & services with communication to PSS Approves invoice for payment Procurement activities under $5000 Participates in the CRRS reconciliation process with PSS Manage day to day activities/administration of client service contracts PSS will be exercising Contract Authority on all Procurement transactions; a full detail of the Service Responsibility Matrix between PSS and our clients is shown in Appendix I. 6 P age

7 PART 4: PROCUREMENT SHARED SERVICES ORGANIZATION The organizational design was developed to promote the three key principles of the desired GNWT procurement framework: 1. Competition complete the contract for the best value, on time, on budget, meeting the program requirements. 2. Transparency ensure vendors have fair access to information on procurement opportunities, processes, and results. 3. Socio-economic impact support the involvement of northern and local workers and businesses. The objectives of the organizational design, in promotion of the three principles listed above, include allowing client departments the ability to focus on core program needs outside of procurement and providing consistent, competitive, cost-effective and efficient public sector procurement GNWT-wide. Fostering mutually supportive relationships with client departments and focusing on the promotion, development, training and future succession planning requirements of PSS employees will be vital in the effective support of GNWT procurement principles. 7 P age

8 PART 5: SUPPORT CONTACT OPTIONS Support Options Description Departmental Contacts: You can contact your departmental Procurement Specialist by or phone. Departmental contact information is available on the PSS web page: Dedicated Procurement Specialists are assigned by department and you can contact them directly by phone or . The dedicated resources are available to provide professional procurement services and advice to meet your department s needs and requirements. Telephone Support: A listing on departmental Procurement Specialists and their contact information is available from the following web site: If trying to contact a Procurement Specialist and you reach his/her voice mail, please ensure you leave voice message with contact information and the Procurement Specialist will return your call. Support: Procurement_Questions@gov.nt.ca E-support mail can be used to obtain procurement advice on specific topics or to initiate a procurement services request. A Procurement Specialist will respond to you by or personally call you to discuss the requirements of your request. In response to a request, once requirements are clearly defined the Specialist will take the appropriate steps to action the request. See Appendix III for sample contact information. 8 P age

9 PART 6: SERVICE LEVEL RESPONSE TIME Due to the wide variety of requests and the various types of procurement methods, response time IS NOT defined as the time between the receipt of a call and completion of the procurement process or advice provided. The response time immediately starts with initial receipt of your request or requisition. Prerequisite is that your request arrives within the Service Level Window (SLW). If your request arrives outside of the dedicated Service Level Window, then the response time starts with the next regular Service Level Window for the next business day as defined in your service contract agreement. In the following table # 1, "Response Time" is defined as the time between receipt of the call/request and the time that a Procurement Specialist begins working on a procurement plan or provides advice. Table # 1 Initial Contact Service Level Service Level Window (SLW) Maximum Response time Critical Maximum Response time for all other requests Regular Monday Friday 8:30 am 12:00 noon 1:00 pm 5:00 pm Excluding Statutory holidays and mandatory leave days during Christmas break 2 hours 1 day, unless other arrangements have been made with the client department 9 P age

10 In the following table # 2, "Response Time" is defined as the time between receipt of the requisition, requirements and any other documentation as determined from the procurement plan meeting and the time that a Procurement Specialist starts working on your procurement. Table # 2 Receipt of Requisition Service Level Service Level Window (SLW) Maximum Response time Critical Maximum Response time for all other requests Regular Monday Friday 8:30 am 12:00 noon 1:00 pm 5:00 pm Excluding Statutory holidays and mandatory leave days during Christmas break 2 hours 2 working days, unless other arrangements have been made with the client department Expected Service Levels Appendix II outlines the services provided by PSS by method of procurement. Once the scope of work and the requisition is provided by the client department, the expected level of service is designed to aid in estimating and planning. For expected turnaround time frames for various procurement methods, see the detailed documents for each procurement process: Request for Tender Request for Proposal Request for Standing Offer Agreements Request for Service Supply Arrangements Release against a SOA Release against a SSA Sole-source contract Request for Qualification Request for Information Expression of Interest 10 P age

11 PART 6: SERVICE PARTNER ASSUMPSTIONS Procurement Shared Services Service Partnership Agreement Communications In order for the partnership to operate effectively all parties need to commit to the principle of two-way communication. Timely two-way communication is essential to successfully meeting the service standards and targets established in this agreement. A variety of communication and consultation methods will be utilized to ensure communications are both meaningful and productive. Performance Measurement We will formally report on our service to clients annually on our success in order to: Assess performance on targets and establish targets for the next fiscal year Identify new client priorities in consultation with our governance bodies Review service standards and responsibilities Service standards have been developed with clients to identify mutual accountabilities as both parties contribute to the success of PSS. In accordance with these service standards and our service principles, PSS will monitor and measure our performance by: Consulting with our clients Conducting client satisfaction surveys Recording and acting on client feedback received concerning the services provided Reporting on the performance of the partnerships Annually reviewing the terms of this agreement with clients Resourcing PSS is an appropriated organization and as such funds have been allocated to PSS from existing resources to fulfill the provision of services. PSS will take all steps necessary to meet the evolving needs of our clients in the delivery of new or improved services; however, critical client needs and staff workloads within PSS need to be balanced effectively. 11 P age

12 Issue Resolution Should issues arise related to this agreement, service delivery or performance, we commit to work with our clients to resolve issues directly and identify appropriate solutions. Issues that arise will be tracked and will lead to continuous service improvement initiatives. In exceptional cases where issues require escalation, the responsible Senior Procurement Specialist will be the first point of contact. A list of key contacts is available in Appendix III. In the event the issue cannot be resolved, the responsible authority for PSS will initiate an issue resolution process, as follows: 1. Engage the parties involved to clarify the issue and identify the specific details and circumstances surrounding the complaint. 2. Work with the relevant parties to identify an appropriate, and where reasonable, mutually agreed upon solution. Continuous Improvement We are committed to continuous improvement in service. We will establish goals and strive to continuously improve our service delivery and related work processes. Critical to our success will be receiving recommendations from our clients and governing body. Terms of Review We recognize that client needs are subject to change. This Service Partnership Agreement will be reviewed annually and be subject to ongoing amendments in consultation with clients and governance bodies. The review process will be driven by: Feedback from clients Continuous improvement efforts Changes in services 12 P age

13 PART 7: PARTIES TO THE AGREEMENT This Service Partnership Agreement is made between the Executive Director, Procurement Shared Services and the Deputy Minister or equivalent of each client department. We the undersigned agree to the information contained in this Agreement. Department Procurement Shared Services Approval Assistant Director Procurement Shared Service Education, Culture & Employment Approved Deputy Minister Date Environment & Natural Resources Approved Deputy Minister Date Executive Approved Deputy Minister Date Finance Approved Deputy Minister Date Health & Social Services Approved Deputy Minister Date Human Resources Approved Deputy Minister Date Approved Date Industry, Tourism & Investment Deputy Minister Approved Date 13 P age

14 Municipal & Community Affairs Deputy Minister Public Works & Services Approved Deputy Minister Date Transportation Approved Deputy Minister Date Northwest Territories Housing Corporation Approved Deputy Minister Date Approved Date 14 P age

15 Appendix I Service Responsibility Matrix Procurement Shared Services Service Partnership Agreement Procurement Planning Activity Function GNWT Departments Procurement Shared Services Identify Requirements Identify requirements Works with client Other Create Procurement Plan Determine the appropriate method of procurement. PSS determines the best procurement method in consultation with the client department: Request for Tender Request for Proposal Request for Standing Offer Agreements Request for Service Supply Arrangements Release against a SOA Release against a SSA Sole-source contract Request for Qualification Request for Information Expression of Interest Sole Source Justification Provides justification and DM support Approves Sole Source Provide specifications and/or scope of work, background and any other related information Consults & Provides Advice - Financial Requirements Provides Requisition - Increases requisition value, if required FSS for approval FSS for approval 15 P age

16 Request for Tenders Activity Function GNWT Departments Prepares Prepares Tender Tender documents Procurement Shared Services PSS prepares the document in consultation with the client department to ensure it is written in a way to achieve customer goals while protecting the GNWT. Other Client reviews and approves RFT documents (not required for non-complex procurements). Contract Administration Advertising (newspaper, Contract registry, MERXs) for funding in Newspaper if required ($100,000 and over in papers) for Placement Distribution of Tender Documents Maintaining Plan Holders Log Sourcing Contractors/Suppliers Provide suggested vendors Communications with bidders/proponents Addendums Input required if operational and/or technical in nature Receiving of bids Data Enter Updating CIS & CRRS systems Tender Evaluation Public opening Calculation of BIP Copy of Opening Registry OR Option to Attend P age

17 Activity Function GNWT Departments Procurement Shared Services Other Evaluation of Tenders (If required) Review - Contract Award Award Contract Distributes Contract (to Contractor, Client and finance) - Receives Copy in consultation with department Debriefing or notifying Unsuccessful Bidders - Contract Management Maintains Procurement File (includes, insurance, security, WCSS, etc.,) Contractor Management (services only) (day to day operational issues for services) (contractual issues) Expediting goods or services (goods only) Supplier/Customer issues/dispute resolution Works with client department and supplier to resolve dispute - Monitor Schedule for renewal or expiry. 17 P age

18 Request for Proposal Activity Function GNWT Departments Prepares RFP Documents Develop and prepare Request for proposal documents. This Includes developing evaluation criteria for the RFP. Preparation of evaluation work book Procurement Shared Services PSS prepares the document in consultation with the client department to ensure it is written in a way to achieve customer goals while protecting the GNWT. Other Approval of RFP for review and approval Contract Administration Advertising (newspaper, Contract registry, MERXs) Contract Administration maintaining tender registry, Distribution of Request for Proposals for funding if required for Placement Maintain Plan Holders Log Communications with proponents Addendums Input required if operational and/or technical in nature Receiving of Proposals Public opening & updating CRRS/CIS Proposal Evaluation Process Schedule/Coordinate Evaluation Committee Evaluating Proposals includes BIP (minimum 3 staff with knowledge in the subject field and responsibility) Chairs the Proposal Evaluation 18 P age

19 Activity Function GNWT Departments Contract Award Negotiations & Awarding Procurement Shared Services in consultation with department Contract preparation Review Other Signatures from Contractor Notifying and Debriefing Proponents Contract Management Maintains Procurement File (Includes obtaining documentation like insurance, security, WCSS, Contractor Management (for day to day operational issues ) (for contractual issues and support) Supplier/Customer issues/dispute resolution Works with client department and supplier to resolve dispute Monitor Schedule for renewal or expiry. 19 P age

20 Standing Offer Agreements & Service Supply Arrangements Procurement Shared Services Service Partnership Agreement Activity Function GNWT Departments Standing Offer Agreements Identify Requirements Develops procurement Plan for identifying specific departmental requirements Procurement Shared Services for identifying commonly used goods and services for use by all departments, boards and agencies Other Prepares contracting Documents Contract Administration Includes: Advertising Public competition process Evaluation Process Works with client departments. Award Contract Management includes: Maintains Master, files and documentation, resolving contractor/vendors issues and disputes Releases Against a Standing Offer Agreement Update SOA Listing on the SOA website Monitor Schedule for renewal or expiry. Under $4999 Over $5000 Client identifies requirements and provides requisition 20 P age

21 Standing Offer Agreements & Service Supply Arrangements Procurement Shared Services Service Partnership Agreement Activity Function GNWT Departments Standing Offer Agreements Identify Requirements Develops procurement Plan for identifying specific departmental requirements Procurement Shared Services for identifying commonly used goods and services for use by all departments, boards and agencies Other Prepares contracting Documents 21 P age

22 Sole Source Contracts Activity Function GNWT Departments Procurement Shared Services Develop and prepare PSS prepares the document in consultation with Prepares contract documents. the client department to ensure it is written in a Contract way to achieve customer goals while protecting the GNWT. Other Contract Administration Distributes Contract for signature Client reviews and approves document Updating CRRS Contract Award Contract Administration Awards Maintains Procurement File (Includes obtaining documentation like insurance, security, WCSS, etc.) Contractor Management Recommendations Sole Source (for day to day operational issues ) Approves Sole Source (for contractual issues and support) Supplier/Customer issues/dispute resolution Works with client department and supplier to resolve dispute Monitor Schedule for renewal or expiry. 22 P age

23 Request for Qualifications Activity Function GNWT Departments Prepares RFQ Documents Develop and prepare Request for Qualification documents. This Includes developing pass/fail criteria for the RFQ. Preparation of evaluation work book Procurement Shared Services PSS prepares the document in consultation with the client department to ensure it is written in a way to achieve customer goals while protecting the GNWT. Other Approval of RFQ for review and approval Contract Administration Advertising (newspaper, Contract registry, MERXs) Contract Administration (maintaining tender registry, Distribution of Request for Proposals for funding if required for Placement Maintain Plan Holders Log Communications with proponents Addendums Input required if operational and/or technical in nature Receiving of Proposals Public opening & updating CRRS/CIS Evaluation Process Maintains Procurement File Schedule/Coordinate Evaluation Committee Select prequalified proponents Works with PSS in prequalifying proponents Works with client in prequalifying proponents Notifying and Debriefing Proponents 23 P age

24 Information Gathering Activities (Request for Information & Expression of Interest) Activity Function GNWT Departments Prepares Documents Develop and prepare documents. Procurement Shared Services PSS prepares the document in consultation with the client department. Other Contract Administration Advertising (newspaper, Contract registry, MERXs) Contract Administration (maintaining tender registry, for funding if required for Placement Distribution of Documents Maintain Plan Holders Log Communications with proponents Addendums Input required if operational and/or technical in nature Receiving of Documents Public opening & updating CRRS/CIS Distributes documents to client department Maintains Procurement File 24 P age

25 Receiving and Payment Activity Function GNWT Departments Receiving (goods & services) Invoice Approval & Payment Receipt and acceptance of goods & services Approval of Invoice Payment of Invoice responsible Procurement Shared Services Assists with any problems or discrepancies Assists with any problems or discrepancies Other FSS 25 P age

26 Advice & Support Activity Function GNWT Departments Provides advice on Contract Management Advice activities to departments, boards and agencies. Procurement Shared Services Other Training & Information Sessions Providing advice on developing a procurement plan and methods of procurement to all departments and boards and agencies. Providing advice to Boards, agencies and community governments on general contracting procedures and policies. Contract Administration (boards, agencies) Orientation of PSS and how to access the PSS (internal & external) How to procure goods and services valued under $5000 in consultation with the client department Providing reports to Client Departments Reporting Year-end Contract Reconciliation between SAM and CRRS for non-procurement entries in SAM for Procurement entries and working with the department to complete reconciliation Air Charters Maintains Empty Seats Notice Board Monitor, Initiates Request Maintains template documents Maintains and updates template documents and clauses in database. 26 P age

27 Appendix II Expected Service Levels Request for Tender Procurement Shared Services Service Partnership Agreement Request for Tender Process for Goods, Services, SOAs, & SSAs Over $5000 Note: Suggested minimum advertising time period is: Less than $100,000-2 weeks (10 business days) Over $100,000-4 weeks (20 business days) Service Prepare Work closely with requestor in drafting RFT to ensure it is written in a way to achieve customer goals while protecting the GNWT Advertise Enter RFT into the CRRS system RFT to vendors identified by client. Advertise in newspaper for Tenders estimated to be over $250,000 Addendums change in scope or requirement from client or questions from bidders Evaluation of Tenders Evaluate tenders for compliance Complete BIP calculations Review Work with client to review and seek approval. For noncomplex goods, this approval stage may not be required. Expected Service Level (For use in planning) Varies depending on complexity of RFT Planning Estimate (PSS time): Simple - 1 days Complex - 5 days Communicate issues to client department in timely manner Within 1 working day from receipt of approval. Within 1 working day from receipt of approval. Approval must be received before Wednesday noon to make the following Monday paper Within 4 hours of receipt of proposed changes, will release addendum Varies depending on complexity of RFT Planning Estimate (PSS time): Simple - 1 days Complex - 3 days BIP calculation, unit price verification sheets and tender registry provided to client department, if required. Award Process a PO or SC upon approval from Client. Varies depending on complexity of RFT Planning Estimate (PPS time): Simple - 1 days Complex - 5 days Communicate issues to client department in timely manner The typical Request for Tender process, from the time the RFT is prepared and advertised to the selection of the vendor, takes about 3-6 weeks to complete depending on complexity, costs and risk. 27 P age

28 Request for Proposal Request for Proposal Process for Goods, Services, SOAs, & SSAs Over $5000 Note: Suggested minimum advertising time period is: Less than $100,000-2 weeks (10 business days) Over $100,000-4 weeks (20 business days) Service Prepare PSS prepares the document in consultation with the client department to ensure it is written in a way to achieve customer goals while protecting the GNWT Prepares work books based on evaluation criteria Advertise Enter RFP into the CRRS system RFP to vendors identified by client. Advertise in newspaper for Tenders estimated to be over $250,000 Addendums change in scope or requirement from client or questions from proponents. Expected Service Level (For use in planning) Varies depending on complexity of RFP Planning Estimate (PSS time): Simple - 3 days Complex - 15 days Communicate issues to client department in timely manner Within 1 working day from receipt of approval. Within 1 working day from receipt of approval. Approval must be received before Wednesday noon to make the following Monday paper Within 4 hours of receipt of proposed changes, will release addendum. Evaluation of Proposals Evaluate proposals for mandatory requirements Individual evaluations PSS sits on the evaluation team as the fairness Chair Team evaluations proposals. Award Negotiations Contract development Execution of contract Debrief unsuccessful proponents. Varies depending on complexity of RFP Planning Estimate (PSS time): Simple - 5 days Complex - 15 days Varies depending on complexity of RFP Planning Estimate (PPS time): Simple - 2 days Complex - 10 days Communicate issues to client department in timely manner. The typical Request for Request for Proposal process, from the time the RFP is prepared, advertised, evaluation and award, takes about 4-12 weeks to complete depending on complexity, estimate cost of project, risk and number of proposals received. 28 P age

29 Release against SOA & SSA Release against a Standing Offer Agreement or Supply Services Agreement Service Expected Service level (For use in Planning) Prepare Obtains quote from supplier for services based on pricing structure in SOA, if required. PSS prepares the Purchase Order or service contracts for release against the Standing Offer Agreement or Supply Services Agreement Award Executes contract Varies depending in complexity of scope of scope or requirements. Planning Estimate (PSS Time) Simple - 4 hours Complex - 3 days Included in time noted above The typical release against a Standing Offer Agreement or Supply Service Agreement, from the time the Purchase order or Service Contract is prepared and executed takes about 4 hours to 3 days to complete takes depending on complexity of the scope or work. Sole Source Contracts Sole Source Contract Service Expected Service level (For use in Planning) Prepare Reviews & approves request for Sole Source. Obtains quote from supplier. PSS prepares the Purchase Order or Service Contract for Requirements Award Varies depending in complexity of scope of scope or requirements. Planning Estimate (PSS Time) Simple - 4 hours Complex - 3 days Executes contract Included in time noted above The typical sole source contract from the time the sole source request is reviewed approved and the Purchase order or Service Contract is prepared and executed takes about 4 hours to 3 days to complete takes depending on complexity of the scope or work. 29 P age

30 Request for Qualifications Request for Qualifications Service Expected Service Level (For use in planning) Over $5000 Prepare PSS prepares the document in Varies depending on complexity consultation with the client of RFQ department to ensure it is Planning Estimate (PSS time): written in a way to achieve Simple - 3 days customer goals while protecting Complex - 5 days the GNWT. Note: Suggested minimum advertising time period is: 2 weeks (10 business days) to 3 weeks (15 business days) This includes the development the minimum qualifications or pass/fail criteria. Advertise Enter RFQ into the CRRS system RFQ to vendors identified by client. Advertise in Newspaper Addendums change in scope or requirements from client or questions from proponents Evaluation of Qualifications Evaluation of responses minimum qualifications or pass/fail criteria. Notify Proponents Communicate issues to client department in timely manner Within 1 working day from receipt of approval. Within 1 working day from receipt of approval. Approval must be received before Wednesday noon to make the following Monday paper Within 4 hours of receipt of proposed changes, will release addendum Varies depending on complexity of RFQ Planning Estimate (PSS time): Simple - 3 days Complex - 5 days Planning Estimate (PPS time): Notify successful proponents and the next steps debrief unsuccessful proponents Simple - 1 days Complex - 3 days The typical Request for Request for Qualifications process, from the time the RFQ is prepared, advertised, evaluation and selection takes about 4-12 weeks to complete depending on complexity and number of proposals received. 30 P age

31 Appendix III Procurement Shared Services Clients Procurement Shared Services Service Partnership Agreement Departments Procurement Shared Services Contact Information All Departments General Number Phone: (867) Procurement Bill Kaip Assistant Director Phone: (867) All Departments, Boards and Agencies - Advice & Support Art Durkee Contract/Procurement Quality Assurance Advisor Phone: (867) Art_Durkee@gov.nt.ca All Departments, Boards and Agencies - Advice & Support Contract Advisor (Construction & Services) All Departments, Boards and Agencies - Advice & Support Manager, Procurement Shared Services Aboriginal Affairs & Intergovernmental Relations Executive Finance Human Resources Ilona Ledger Senior Procurement Specialist Phone: (867) Ilona_Legler@gov.nt.ca 31 P age

32 Environment & Natural Resources, Industry, Tourism & Investment Michelle Wilcox Senior Procurement Specialist Phone: (867) Brenda Dodman Procurement Specialist Phone: (867) Education, Culture & Employment Public Works & Services Municipal & Community Affairs Bong Remirez Senior Procurement Specialist Phone: (867) Dave Burton Procurement Specialist Phone: (867) Justice Ben Singer Procurement Specialist Phone: ( 867) Ben_Singer@gov.nt.ca 32 P age

33 Appendix IV Procurement Shared Services Clients Aboriginal Affairs & Intergovernmental Relations Education, Culture & Employment Environment & Natural Resources Executive Finance Health & Social Services Human Resources Industry, Tourism & Investment Justice Municipal & Community Affairs Public Works & Services Transportation Northwest Territories Housing Corporation 33 P age

34 Appendix V Procurement Shared Service Sample Organizational Structure Assitant Director Procurement & Contract Support Regional Centres Senior Contracts Advisor Construction & Services (19) Contracts/Procurement Quality Assurance Advisor (19) Manager Procurement (19) Contracts Administrator (10) Senior Procurement Specialist (17) Senior Procurement Specialist (17) Senior Procurement Specialist (17) Senior Procurement Specialist (17) Contracts Administrator (10) Procurement Specialist (14) Procurement Specialist (14) Procurement Specialist (14) Procurement Specialist (14) Procurement Specialist (14) 34 P age