Asset Manager 9.3 Upgrade

Transcription

1 Asset Manager 9.3 Upgrade Marla Hay, Mentor Graphics Richard VanderHoek, Evergreen Consulting VIVIT Webinar January 31 st, 2012

2 Agenda Introduction Mentor Graphics/Evergreen Asset Management at Mentor Graphics 9.3 Upgrade Issues/Resolutions Lessons Learned 2

3 Introduction Marla Hay IT Business Systems Analyst at Mentor Graphics 8 years at Mentor Graphics Applications Engineer Project Manager Website Operations Manager IT Business Systems Analyst Asset Management analyst through upgrade Currently Enterprise Monitoring analyst 3

4 Mentor Graphics Electronic Design Automation company Headquartered in Wilsonville, Oregon Over 70 offices worldwide and over 5,000 employees Founded in 1981 Revenue around $915 million over last 12 months 4

5 Introduction Richard VanderHoek Senior Consultant with Evergreen Systems Over 11 years experience in IT Asset Management Specialize in process development, technology architecture Focused on maximizing the value for each customer through seamlessly incorporating Asset Manager into existing business processes and technologies 5

6 Evergreen Systems Inc. Our objective is to become strategic partners with our clients Partnering approach to consulting Focus on the Fortune 1000 Business Value drives every engagement Technology Enablement Services Business Service Automation/Client Automation IT Service Management (ITSM) IT Asset Management (ITAM) Configuration Management (CMDB) Automated Network Management 6

7 HP Tools Upgraded During Project Asset Manager Connect-It Discovery and Dependency Mapping Inventory (DDMI) 7

8 How Mentor Utilizes HP Tools for Asset Management Site Inventory Showback Asset Lifecycle Contract and Warranty Management Software Asset Management 8

9 Asset Statistics 18,000+ assets 15,000+ scanned in last 60 days Asset Types 4952 Desktops 4898 Laptops 4301 Servers 4186 Virtual Machines 9

10 Site Inventory Accurately inventory locations Disaster recovery Assess status of upgrades and other initiatives 10

11 Showback Demonstrate asset utilization and cost Categorize assets by division and product Apply costs to divisions, product groups Server changes by quarter 11

12 Asset Lifecycle Manage assets from request to disposal Provide accurate inventory data to assist with purchase and planning decisions 12

13 Contract Management Reference all contracts in a central location Notify managers when contracts are approaching expiration 13

14 Roadmap Vendor Feeds Reference warranty information provided through vendor feeds 14

15 Roadmap - Software Asset Management Respond to audits and comply with licensing agreements Assess license utilization for planning or reallocation Measure cost and usage 15

16 Upgrade Goals Enable implementation of Software Asset Management enhancements and templates Utilize improved web client and single sign-on Upgrade hardware to Windows server 2008 platform 16

17 Pre-Upgrade State Asset Manager 5.21 Connect-It 4.10 DDMI 7.61 Windows server GB RAM 100 GB disk space All virtual machines 17

18 New Hardware Windows Server 2008 R2 100 GB disk space 5 GB / 8 GB RAM Fully replicated QA environment 4 GB RAM Partially replicated development environment 4 GB RAM No web server All Virtual Machines 18

19 Prepare Machines for Install Changed security settings Turned off server firewall Temporarily turn off User Account Control Settings No changes to Asset Manager Database server 19

20 Prepare Machines for Install Turned off UAC due to issues with license key installation Autopass would not launch even when run as administrator Turning off UAC allowed Autopass to launch successfully 20

21 Install Software and Licenses 21 All HP installations use a simple install wizard Easy license installation once licenses are procured Installed Java on all but database server Installed Tomcat 6 on Asset Manager and Asset Manager Web Server

22 Create Databases: DDMI Created 9.3 database by copying 7.6 database backup into restore folder for 9.3 and restarting DDMI Validated web interface Logged in with credentials imported from previous database 22

23 Create Databases: Asset Manager 23 Created database in DBMS and connected it to Asset Manager Created shell database in SQL Server Created connection to SQL server in Asset Manager Created database schema in Asset Manager Copied and converted old database Restored new shell database from old 5.21 database Converted database to new database version via Asset Manager Application Designer Started and connected Automated Process Manager

24 Convert Connect-It scenarios Copied old scenarios to new server Configured connectors to work with new endpoints Set up new scenarios in the Service Console 24

25 Convert Workflows Copy mail.ini file to new server Validate the actions execute properly Schedule a test run of the notification workflows Schedule workflows in production 25

26 Start scans Copied certificates from old DDMI server to new DDMI server to allow agent update Tested ability for DDMI to update agent On development and QA, turned off all but pings and reduced ping rate Turned off scans from old system 26

27 Manual Scans Updated manual scans Tested ability post via HTTP Unable to get manual scans to post via Tomcat, IIS, etc Installed the Store & Forward server to accept scans and forward them to the correct directory 27

28 Post-Upgrade State 28

29 Lessons Learned License Launch Issue License launch issue was unclear and required considerable trial and error Better understanding of new environment may have led to the solution earlier 29

30 Lessons Learned Load Data Later Loading new data should be done closer to the end Databases had to be generated twice as too much new data had been added by the time we were ready to start the new scans 30

31 Lessons Learned Store and Forward Attempted to install and use web server to accept manual scans Should have started with the store and forward instead of installed web server 31

32 Lessons Learned Prepare for Increase in Data Upgrade improved ability to read data from Linux machines Resulted in inability to process in a timely way Turned off software updates to reduce load Accelerating look at software at managed software process 32

33 What s Next Courtesy of Brenda Melum, program manager Implementing software asset management as a managed process Leveraging HP SAM Best Practice for Oracle and Microsoft Implementing warranty and shipped feeds from vendors Configuring the web client 33

34 Questions? 34

35 www. mentor. com 35